Hello

I’m Mina Anees

2nd Ragab Gouda from El-Kashafah
El-Eshreen Faisal, Giza 12111
+ 20 (101) 356 - 0753
samirmina.6290@gmail.com

Profile
● Experienced Banker, and experienced in Warehouse Operations. Currently working on
myself to achieve better consistency in the future. Always aiming higher

Links
● https://www.linkedin.com/in/mina-anees-2969b413b

Experience
FEBRUARY 2023 - JULY 2023
ADDING TO MY SKILLS, HOME-BASED - Improving Career Opportunities

● Learning German since 2020 [Perfecting German skills]

● Learning about programming [Binary - Python - HTML]

JANUARY 2022 - JANUARY 2023

HSBC BANK Egypt 'US Based', Global Liquidity and Cash Management - GSC
Wholesale Operations - US Corporate Client Servicing Team “Reason for leaving: A
difference of Opinion with the Management and a lack of support”

● Sending acknowledge emails to new cases and follow-ups every day for 3 days and closing
the case if no reply is received
● Communicate with internal bank departments to investigate the requests and provide the
information required
● Working with my managers to handle the requests from the corporate clients concerning
implementations and monetary affairs with the bank services and get approval from my manager
before taking any further actions
● Closing the cases within the given SLA time while touching on the cases according to the
provided touch due date to make sure our client knows what I am doing
● Work on the cases received flagged as important and make sure to work on cases with high
SLA just like the cases with SLA of less than two days
● Work on a volume of +50 cases per day and make sure to touch on all cases with a response even
if there is no solution to let the client know I am still working on this case
● Work on escalation cases and make sure to provide the highest service level to ensure the
customer is satisfied
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● Scheduling meetings with clients to provide training for online banking services and Lockbox
service training and all interest-based queries

SEPTEMBER 2021 - DECEMBER 2021

FINDING A BETTER OPPORTUNITY, HOME-based - Seeking strength-demanding
vacancy

● Trying to find a vacancy in a bank that is English-demanding and also based in the UK or
equivalent opportunity

APRIL 2021 - AUGUST 2021

NAOS Marketing, MAADI EGYPT - Retail, Shipping - Warehouse Management “Reason
for leaving: Seeking a better Opportunity”

● Sales, shipping, tracking, reshipping and refunding

● managing warehouses' stock and making contact with merchants and providing customer
success, case and advisory services over the phone and emails

NOVEMBER 2020 - March 2021

DEVELOPING MORE SKILLS, HOME-BASED - TO GET A BETTER OPPORTUNITY

● Improved my English grammar and pronunciation and passed a test from British Counsel
with B2
● Improving my German language through a couple of advanced online courses
● Developing awareness about the market to get a better next job

AUGUST 2017 [ONE MONTH]

National Bank of Kuwait, EGYPT - Bank Internship during University

● Islamic Banking Experience

● Products and Services Knowledge about Islamic banking
● One month of summer training 9 AM to 5 PM in site
● Customer Front Desk Experience and Due Diligence Setup
● Checking Customer iScore through Fisheye software and applying for the branch manager

SEPTEMBER 2016 [ONE MONTH]

Blom Bank Egypt, EGYPT - Bank Internship during University

● Customer Service Training

● Call Center Training
● Commercial banking products and services experience
● Front Desk Experience with the customers
● Due-Diligence setup and loans applications
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Education
SEPTEMBER 2012 - OCTOBER 2018
Faculty of Commerce and Business Administration - Helwan University, EGYPT

Foreign Trade Department- English Division

Military Service Inquiry

Final Exemption

Skills
Self-Starter Analytical Thinking Problem Solver

Decision-Making Time Management Ambitious

Microsoft Excel Several Business Software Skills Pro-activeness

Languages
● Arabic - Native or Bilingual
● English - Native or Bilingual
● German - Low professional Skills

The above information in this C.V is updated on August 2nd, 2023