Try this!

Based on the discussion, there are several front office staff positions depending on
the size of the hotel. Therefore, you are tasked to dress and act what are asked
below. Take a photo of each staff position you are going to dress up and list down at
least five (3) of their roles in the front office department.

Name: ISMULA, NUR-RAISA DALAWIS

Year Level: BSHM – 2B
Subject: HPC-211
Date: October 16, 2023
Activity No. 3

1.)

As a Telephone Operator:
Roles:
1. Remove all meetings that aren't
absolutely required.
2. Work should be prioritized depending
on critical findings.
3. Remove, postpone, delegate, or
reduce
4. Make use of your team's strengths.
5. Make a plan before you begin.

2.)
As a Receptionist:
Roles:
1. Serves guests by greeting, welcoming,
and directing them correctly.
2. Notifies corporate staff of a visitor's
arrival.
3. Maintains the security and
telecommunications systems.
4. Answers or refers visitors' questions.
5. Maintains staff and department
directories to orient visitors.
3.)

As a Front Office Manager:

Roles:
1. Perform the budgeting function
2. Check that all standard operating
procedures are followed.
3. Solve guest issues swiftly and
effectively.
4. Control all reservation, information,
and registration operations
5. To develop a report and a presentation
for the department