INDUSTRIAL TRAINING REPORT

PERBADANAN BEKALAN AIR PULAU PINANG

(PBAPP)
TINGKAT PERUSAHAAN 6D, KAWASAN
PERUSAHAAN BEBAS PERAI, 13600 PERAI, PULAU
PINANG

NUR EZREEN SABRINA BINTI MOHD ZULKEFLEE

2020483654

Faculty of Mechanical Engineering

UNIVERSITI TEKNOLOGI MARA

OCTOBER/2022
GENERAL REPORT

Firstly, I would like to say thank you to everyone especially to my family and friends
that participate on my life and get me in this intensity, an individual who support,
share ideas and also helping me to be like this. Next, I would like to say thank you to
My Personal Advisor, Dr Siti Mariam Binti Abdul Rahman, My Visit Lecturer which
is Encik Mohd Tolha bin Subhi and My Coordinator for industrial training, Dr
Zurriati Mohd Ali and Sir Mohd Helmi Mustamil that also played an important role
before I undergone internship as gave me guidelines on steps to register the internship
place and a recommendation on which place is the most suitable. Moreover, I am very
thankful to Perbadanan Bekalan Air Pulau Pinang (PBAPP) for having me and gave
the opportunity to undertake my 10 weeks internship in their working area. For me,
this is my second experiences entering and working in the industrial area and that is a
plus for me because it is such a valuable and educational experiences. Not forgetting
to the engineer and technician there, Puan Harmuni, Puan Amilia, Encik Khairul
Azrin, Encik Kamal, Encik Shaafirul, Encik Ikram, Encik Maliki and Encik Shukri
for helping and giving me important advice about internship in mechanical field as
well as guidance on the logbook and final report in outstanding manner. They also
showed me conventional method on how to do process such as installing the air
conditioner, maintenance for elevators and maintenance for vehicle. That does help
me a lot. Besides, I would like to thank my supervisor, Ir. Ts Siti Fadzilah Binti Mohd
Hashim for endless support in the servicing unit. Also to all the lecturers of
Mechanical Engineering who brought me to my present performance and mold me to
become who I am today. Last but not least, I would like to give my deepest thanks to
all the workers because there I have made new friends with and they also help me in
so many aspects. They gave me strength to endure through some hardship and were
there to support me. Also for those who do not listed in the above but support me in
different ways, I would like to say thank you.
ABSTRACT

The internship program was designed to give industrial experiences to student on

what are they going to expect to work like once they finished their studies. Student
must prepare a final report as an evidence of their internship experiences to be
evaluated by the lecturers. This internship report in broad-spectrum contains four
chapter in which I try to explain within my 10 weeks experiences in hosting a
company. From the practical basis of the maintenance line in 10 weeks, I have
constructed and explained broadly the content of all chapters. In the first chapter
which is introduction, I describe the company background, history, mission and vision.
Introduction chapters also includes features that stand out from other company. This
give details of the company in terms of reader can easily know and access the
company. Next, the second chapter is industrial environment which is describing the
overall section that exist in the factory. This chapter explains my overall internship
familiarity. It also described about the safety features that every department has and
how it differs from each other. The employee must follow the rules of what
department they are in. For the third chapter, which is industrial experiences that
describe the processes of maintenance. Those are the process that I am allowed to try
only certain things due to safety, high cost of the equipment and race against the clock.
It is obvious that the internship has an advantages in term of improving new
knowledge, skills and different abilities. The experiences that I’ve gains in the
internship was arranged in short and prices way to grasp the attention of readers and
evaluators. In the final chapter, which is industrial projects, I involved into three
departments which is checking the plans submission of external water supply which is
piping and plumbing meters from consultant according to PBAPP and SPAN
specifications, maintenance and inspection on the PRV, Magflow meter and check
plumbing leaks and inspection and maintenance in piping and valve when it was been
located at new place. Although, the project must meet the Suruhanjaya Perkhidmatan
Air Negara (SPAN) in order to regulate and monitor economic, technical and social
aspects of the water and sewerage industry in Peninsular Malaysia.
 TABLE OF CONTENT
1.0 INTRODUCTION ................................................................................................... 1
1.1 Background ....................................................................................................... 4
1.2 Logo .................................................................................................................. 5
1.3 Working Days and Hours ..................................................................................9
1.4 Objective of Practical Training ......................................................................... 9
1.5 Scopes of Training ............................................................................................ 9
2.0 INDUSTRIAL ENVIRONMENT ......................................................................... 10
2.1 Building Plan ...................................................................................................11
2.2 Safety And Health Features ............................................................................ 12
3.0 INDUSTRIAL EXPERIENCES ............................................................................15
3.1 Planning Department .......................................................................................15
3.2 Non Revenue Water (NRW) Department ....................................................... 15
3.3 Diversion Department (Project) ...................................................................... 16
4.0 INDUSTRIAL PROJECTS ................................................................................... 17
4.1 Vetting Plan Submission From The Consultants ............................................ 17
4.2 Maintenance in Pressure Reducing Valve, Meter and Pipe Leakage ..............18
4.3 Inspection and Maintenance in Piping and Valve ...........................................19
5.0 SUMMARY ...........................................................................................................20
6.0 REFERENCES ...................................................................................................... 21
7.0 APPENDIX ............................................................................................................22
LIST OF FIGURES
Figure 1 PBA Group of Companies ............................................................... 1
Figure 2 History of PBA's Water Supply (2021) ............................................4
Figure 3 Logo of PBA .................................................................................... 6
Figure 4 Organization Chart of PBA ............................................................. 6
Figure 5 Ground Floor plan ........................................................................ 11
Figure 6 Top Floor Plan .............................................................................. 11

LIST OF TABLE
Table 1 PBA's Water Catchment Area ................................................................... 8
Table 2 Student's Replacement Schedule ............................................................... 9
Table 3 List of Features at PBA ...........................................................................13
Table 4 List of Safety Equipment ......................................................................... 14
1.0 INTRODUCTION

Group of Company

Figure 1 PBA Group of Companies

PBA Holdings Bhd (PBAHB) is a holding company that is listed on the Main Board
of Bursa Malaysia. The company was incorporated on 25 May 2000 and listed on 18
April 2002. PBAHB’s principal and wholly owned subsidiaries are Perbadanan
Bekalan Air Pulau Pinang Sdn Bhd, PBA Resources Sdn Bhd and PBA Green
Technology. As a public listed group of companies, PBAHB operates in accordance
to the principles of accountability to their shareholders, their customers, as well as to
the principles of good governance as required by the Bursa Malaysia (Malaysia’s
stock exchange holding company). As the Penang State Government holds a majority
stake in PBAHB, they are also accountable to the people of Penang in providing
continuous good water supply, 24 hours a day everyday. At the same time, they are
accountable to Malaysia’s National Water Services Commission (SPAN), a regulatory
entity that is empowered by federal laws to oversee water supply services in
Malaysia. Their vision is to meet all of water supply needs. PBA strive to be a
leading organization in water supply in Asia. They believe in holistic, accountable
and sustainable water supply services.

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PERBADANAN BEKALAN AIR PULAU PINANG SDN BHD
Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (PBAPP) is the licensed water supply
operator that serves the State of Penang. It is a 100% owned subsidiary of PBA
Holdings Bhd, which is listed on the Main Market of Bursa Malaysia.Corporatism in
1999, PBAPP commemorated 20 years of public service for the benefit of Penang and
its people in 2019. PBAPP operates in accordance to the following certifications:
ISO 9001:2015 for Quality Management
ISO 14001:2015 for Environmental Management
OHSAS 18001:2007 for Occupational Safety & Health Management
 MS/IEC 17025 for Competency in Water Test Management
 ISO/IEC 27001:2013 for Information Security Management
Looking ahead, PBAPP is already planning to implement critical water supply
programme and projects which will support Penang’s Vision 2030 aspirations of
becoming a “Family-focused Green and Smart State that Inspires the Nation”.

PBA GREEN TECHNOLOGY

PBAHB incorporated a new 100% owned subsidiary called “PBA Green Technology
Sdn Bhd” (PBAGT) on 12.12.2018. PBAGT was set up to take on projects in the
fields of hydro and solar power. The idea is to generate electricity that may be used to
offset or reduce the energy costs of PBAPP. For the PBA Group, the main objectives
for the renewable energy initiatives are to:
 Explore renewable technology projects at PBAPP’s water supply installations, in
support of the Vision 2030 aspiration of making Penang a “family-focused smart
and green state that inspires the nation.”
 Offset or reduce PBAPP’s energy costs by generating “green energy” that may be
exported into the national grid.
 Unlock the energy generation potential of Penang’s water supply installations,
without compromising core water supply operations, safety and the environment.

2
PBA RESOURCES SDN BHD
PBA Resources Sdn Bhd (PBAR), is a management company which operates the
Penang Water Services Academy. The Penang Water Services Academy (PWSA) was
set up in 2007 to provide Knowledge-based and Competency-based training for the
water supply industry. Drawing on the PBA Group’s experience and expertise, PWSA
promotes and provides industry-relevant education and training programme to build a
knowledgeable and capable water supply workforce for today and tomorrow. Besides
Penang, PWSA currently has joint-venture training partners in Melaka and Selangor.

Malaysian Clients
 Malaysian water supply operators
 Federal and state water supply regulatory bodies and government departments
 Leading vocational training centers and institutes.

International Clients
 Asian Development Bank (ADB)
 PERPAMSI (Indonesia)
 Institute for Global Environmental Studies (for Yangon, Myanmar)
 Katmandu Upatyaka Khanepani (Nepal)
 PDAM Kota Pekalongan (Indonesia)
 PDAM Tirta Musi Palembang (Indonesia)
 Water Links Asia

3
1.1 Background

Figure 2 History of PBA's Water Supply (2021)

 Tuan Chow Kon Yeow, the 5th Chief Minister of Penang, officially opened the
Expanded Mengkuang Dam (EMD) with an upgraded effective capacity of 86.4
billion liters. PBAPP supported the Penang State Government’s decision to
officially take back the EMD from the Federal Government in October 2020,
although the following two phases of the MDEP have not been completed:
1. Phase 2B: Laying of 7.0km of a 1.6m diameter raw water pipeline from the Mak
Sulong Pumping Station to the Sungai Dua WTP to upgrade raw water draw
down capacity from 300 MLD to 600 MLD.
2. Phase 2C: Construction of the 440 MLD Lahar Yooi Pumping Station to enable
the pumping of additional raw water from Sungai Muda during wet seasons.
 For strategic reasons, it is more prudent for Penang to have the EMD’s raw water
reserves on hand in 2021, to mitigate the twin threats of climate change and the
on-going Covid-19 global pandemic.
 The Penang State Government and PBAPP have proposed for the Federal
Government to set up an independent Ulu Muda Basin Authority (UMBA) to
protect, manage and conserve the Ulu Muda Basin sustainably for the benefit of
4.2 million people and all the businesses in Perlis, Kedah and Penang that
contributed an estimated RM147.8 billion to the national GDP in 2019.
 The UMBA’s role would be to manage Ulu Muda and Sungai Muda holistically,
sustainably and equitably as key components of a protected NCER water basin.

4
 PBAPP has suggested for the UMBA to be modeled after the Murray-Darling
Basin Authority (MDBA), a federal statutory body which is managing the
Murray-Darling Basin in Australia as one water resource for 5 Australian states:
Queensland, New South Wales, the Australian Capital Territory (ACT), Victoria
and South Australia.

VISION
Meeting all your water supply needs

MISSION
Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (PBAPP) will be the leading
organization in water supply.

COMMITMENT
We will be environmentally sensitive, responsible, proactive, professional, innovative
and committed to excellence and sustainable development.
We will be responsible for the development of water supply and delivering the best
possible service by being customer-oriented.

CORE VALUES (ACTION)

 Accountability
 Communication
 Teamwork
 Integrity
 On-Going Learning
 New Ways of Improvement

1.2 Logo

5
 Figure 3 Logo of PBA

Figure 4 Organization Chart of PBA

6
PBA Water Catchment Area
NO WATER CATCHMENT AREA, LOCATION
PENANG
1. Air Itam Dam

2. Sugai Pinang Balik Pulau

3. Waterfall

4. Berapit Bukit Mertajam

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5. Side Stream Intake Air Itam

6. Tat’s Intake Air Itam

7. Batu Ferringhi

Table 1 PBA's Water Catchment Area

8
1.3 Working Days and Hours

 Monday to Friday ( 8.00 am to 5.00 pm)

 Lunch hour/break (1.00 pm to 2.00 pm)
Due to my placement in various departments, my working hours are flexible.
Planning Department 9.00 am to 5.00 pm
NRW Department 8.00 am to 5.00 pm
Diversion Department 9.00 am to 5.00 pm

1.4 Objective of Practical Training

• To expose students to actual working culture and industrial practice.

• To enhance and develop student's skill and abilities practically and theoretically.
• To gain experiences in industrial environment.
• To improve skill communication between other workers and make new friends.
• To allow students to extend their theoretical knowledge into practice.
• To motivate students to practice the right working attitudes and professionalism to
increase their employ-ability potential.
• To facilitate students to potential employers.

1.5 Scopes of Training

1. Learn about planning location (Planning Department)

2. Inspection and maintenance in PRV and check leakage (NRW Department)
3. Maintenance and inspection in piping and valve (Diversion Department)

Replacement Schedule (Op 1202-Perai)

Date No of Departments
Weeks
8.8.2022 - 2.9.2022 4 Planning Department
5.9.2022 -30.9.2022 4 Non Revenue Water Department (NRW)
3.10.2022 - 16.10.2022 2 Diversion Department
Table 2 Student's Replacement Schedule

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2.0 INDUSTRIAL ENVIRONMENT

During my placement, I gained practical learning experience working under the

supervision of a professional. My supervisor assigned me to three different
departments to learn about, each of which has a superintendent officer in charge of me.
They were kind to me, and I was able to contribute my ideas and insights to their
work. At the same time, they provided me with a productive and positive learning
environment. I try to apply what I've learned in class to real-life situations. Despite
being assigned to the planning department which work in the office, my jobs
occasionally required me to went on site visit, warehouse, and technical departments
as well.As a result, I consequently had countless chances to get to know and interact
with many of the staff members here. The training has improved my ability to interact
with others, especially peers and superiors. Dealing with them is a lot of fun
especially when they're eager to assist and clarify concepts for me that I don't
understand. During my internship, my tasks and projects required interaction and
communication with engineers, technicians and coworkers.

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2.1 Building Plan

Figure 5 Ground Floor plan

Figure 6 Top Floor Plan

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2.2 Safety And Health Features

Perbadanan Bekalan Air Pulau Pinang is very concerned about the organization's
safety and health. PBAPP had created a programme for facilities, safety and the
environment in order to keep the workplace safe, eliminate or reduce hazards, protect
workers and visitors, maximize workers' health and wellness, and maintain workers'
welfare. Each employee will be trained on the programme, plans, and procedures
related to their job responsibilities. Examples of safety and health environmental
objectives include fire safety, evacuation planning, injuries and accidents, hazard
management and electrical equipment. The following are the health facilities offered
by PBA Pulau Pinang: a water heater and cooler, comfortable furniture for workers to
take a short break, air conditioning for good ventilation and temperature control, a
pantry, restrooms, a mosque for Muslims to pray and a first-aid kit in case an accident
occurs.

No Features Function
1. Office space To support its staff in performing their
jobs.

2. Air-conditioning To provides cold air inside and

humidity from the indoor that can
comforting the staff.

3. Fire Extinguisher Safety features that can use when there

is small fire happens.

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4. Sofa Place to rest and relax when staff or
clients is waiting for clients or their
turn to be called.

5. First aid kit To store medical materials used to treat

minor wounds such as burns, scratches,
bruises, and sprains.

6. Pantry A place to store food product and

appliances for staff.

7. Mosque Place for muslim to perform their

prayer and rest.

Table 3 List of Features at PBA

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When it comes to safety, PBA Pulau Pinang is very strict. In all designated areas,
personal protective equipment, such as safety shoes and a safety vest, must be worn
and all site safety policies must be followed. Safety boots are required for all
technicians. They provide hearing protection, safety googles, working gloves, safety,
reflective vests, safety boots, a fire extinguisher and a mask for all departments and
workshops. Furthermore, engineers and assistant engineers are provided by CIDB
green cards which are renewed on a regular basis. An internship student must also
have a CIDB green card in order to enter the site.
No. Items Function
1. Safety Shoes To protect feet from foot injuries and
prevent exhaustion.

2. Safety Vest To allow the wearer to be seen and to

alert all that a person is present,
especially in a low visibility situation.

3. Gloves To protect against skin absorption of

chemicals, thermal burns or sharp
surfaces.

Table 4 List of Safety Equipment

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3.0 INDUSTRIAL EXPERIENCES

From industrial experiences that I gain from PBA Pulau Pinang is separated into three
compartments which are experiences in checking the plans submission by consultant
about the plumbing meters locations and other specifications, inspection and
maintenance in Pressure reducing valve, magflow meter, check leakage in piping
inspection and maintenance in piping and valve for project handle by PBA.

Job Scope
Internship student duties and tasks carried out during internship

3.1 Planning Department

 Check the plans submitted by consultant about the water demand required in
buildings.
 Check the external water supply (location of the plumbing meters, fire hydrant,
piping locations, pump house and suction tank).
 Check the CCF (Capital Contribution Fund) calculations.
 Transfer the data from submission file to IRMS (Integrated Revenue
Management System).
 Check the planning guideline of SPAN (Suruhanjaya Perkhidmatan Air Negara)
and PBA in term of scale, sizes of the pipes, plat number, symbol, engineer
information, owner information, colour code, standard plan, reduce level (RL) on
the site plan and terms in installing external pipes and meter.
 Make no objection letter from PBAPP and hand it over to MBSP to be given to
consultant.

3.2 Non Revenue Water (NRW) Department

 Record data of meter readings for ZMA and DMA.

 Find the leakage in piping, valve, tank, hydrant and meter position.
 Do a calculation or check water core graph.
 Do an inspection and maintenance of pressure reducing valve (PRV).
 Wash the strainer (Preventive maintenance 2 times a year).

15
 Check the ABB meter or Siemens meter reading to check the pressure (Magflow
meter).
 Do a flushing process at PRV to remove rust.
 Setting the pilot pressure flow and follow up with contractor.

3.3 Diversion Department (Project)

 Do checklist of the plans send by consultant about relocating the new pipes.
 Check the documents that need to be attached for payment according to progress
payment checklist.
 Learn about inline stopping where it use the same method as hot tapping.
 Material checking of pipe according to SPAN and PBAPP standards and
specification.
 Inspection of the installation new pipe and decide type of pipes that is suitable to
be used.
 Inspection and maintenance of pipes that needs to be relocated at new spot.
 Inspection and maintenance of valves.
 Repair the road after the installation of pipe
 Make a disruption of water supply notice

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4.0 INDUSTRIAL PROJECTS

The industrial project done by practical students based on job scope. While we were
doing project, we must took safety actions as well and running the project followed
the procedure to avoid any injury. In addition, we must also maximize the quality of
work piece and project. We completed the project in planning time to avert any
addition cost.

4.1 Vetting Plan Submission From The Consultants

My replacement timetable for the planning department is four weeks. I've

learned a lot of new things throughout my internship in this field. In this planning
department, it require me to work in the office. Firstly I must learn about plans
requirements of external water supply according to SPAN (Suruhanjaya Perkhidmatan
Air Negara) and PBAPP (Perbadanan Bekalan Air Pulau Pinang). In addition, I also
need to learn about external meters in plans, learn about meter in more details in term
of size, types and material, learn on how to calculate CCF, learn on how to calculate
water demand, need to check type of drawing with appropriate scale, need to check
engineer’s and land owner’s information, need to understand each of the plan
standards (the symbol, address plate, sluice valve box, type of fire hydrant, crossing
pipe with wind valve, core block, typical drawing for a communication pipe crossing
a drain and electrofusion connection).
Besides that, I also need to check the conditions ( no curve for two pipes that
meet but are not connected, showing meter sites for temporary supply with
communication pipes for construction work, shows the plan reference number, plan
must be fold into A4 size), check the conditions for the installation of external pipes,
check meter and meter base (the meter base should be outside the fence area, separate
meters for domestic, business, meter base in parallel horizontal position and not in
straight position, the meter must be located in an area without interference, meter
should be installed 0.8m from floor level and minimum 100mm from the wall and
allocate the total number of proposed meters along with the size shown in the plan),
learn about IRMS ( Integrated Revenue Management System) where I have to used
when the approval has been made and I need to insert the important information in
that system.

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4.2 Maintenance in Pressure Reducing Valve, Meter and Pipe Leakage

Non-revenue water (NRW) is equal to the total amount of water flowing into
the water supply network from a water treatment plant (the ‘System Input Volume’)
minus the total amount of water that industrial and domestic consumers are authorized
to use (‘The Authorized Consumption’). Utility managers should use the water
balance to calculate each component and determine where water losses are occurring,
as described in the next sections. They will then prioritize and implement the required
policy changes and operational practices. NRW components cover the entire water
utility supply system from the water treatment plant outlet meters to the customer
meters, which means that managing NRW is the responsibility of the entire operations
department. When I was been assign at Non Revenue Department for four weeks the
technician there explain to me that this department job scope is wide and more
practical when it comes to inspection and maintenance. This department is established
is because PBAPP want to reduce water loss. Despite the fact that this department
taught me a lot, it also required me to work outside of the office because we had to go
on site visits.
Firstly, their department mostly involved with inspection and maintenance in
pressure reducing valve (PRV), Magflow meter and identify pipe leakage problems.
Checking the meter reading is the first thing a technician must do when they get on
site. From there they will know the problem if the reading is lower than the setting
level. To begin with, when it comes to Pressure Reducing valve, most problem that
always occurs is the pressure is slow. The problem is strainer at the PRV is clogged
with branch, dry leaves or others. Hence, PBA must perform routine maintenance to
keep the precise water level pressure flow that they have set. On the other hand, rust
in the PRV is the reason why PRV pressure is slow, thus PBA must do a flushing
process in which it will remove all the rust that is obstructing the water from flowing
smoothly. Since there are tons of meter in Penang, non revenue department must
identify which pipe is leaks from which zone meter area to district by district meter
area in Penang. However, this department manage to solve the leakage problem by
two different method which is by calculation and graph. To find leaks there are two
method that can be done which is by visual leaks inspection and step test. Although,
for step test the process must be done at night because consumer no longer use water

18
at that time. In addition, there are two types of device use that can help to detect and
find leaks which is by listening stick or ground microphone.

4.3 Inspection and Maintenance in Piping and Valve

For the diversion department, i was assign to work with them for two weeks.
This department handle project that has been assign at PBAPP. Most of the tasks from
this department is it requires me to work both inside and outside of the office. When it
comes to working in the office and dealing with consultants, the job scope of the
diversion department is nearly identical to planning department. The consultants must
show them the pipe planning that they want to relocate and it must be approved by the
diversion department. The majority of the work that the diversion department does
involves inspecting pipes and valves that need to be removed or moved to new
locations. The majority of the work we did was material checking, where I had to
assess the pipe's size in terms of its length, bitumen coating thickness, outer diameter
(OD), thickness of the steel, and thickness of the concrete lining. While for the
inspection of valve, firstly, we have to know the type of valve used. After that, the
type of hydrostatic tests for the hydrostatic body leak test and hydrostatic seat leak
test must then be verified. The duration of the test and the valve pressure, together
with whether or not it is leaking, are two things that need to be recorded. The
descriptions of the valves, which include Nominal Size (DN), Pressure Rating, Body
Materials, Brand of Valve, Arrow to Indicate Direction of Flow (on Valve Body),
Standard Number, Year of Manufacturer, Valve Serial Number, Arrow to Indicate
Direction of Opening or Closing, Rubber Seat Material Identification and Type B
(Gate valve). Then, after doing all of the checklist diversion department must open the
tender, start working on the projects and followed by the claim from the contractors
after the project completed.

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5.0 SUMMARY

In summary, the internship is a really good program and recommended to any

university students in any field. It helps to enhance and develop my skills, abilities
and knowledge theoretically and practically. Hence, it was a good memory as not only
students can gain experience, but also new friends and knowledge. PBA Pulau Pinang
is also a good place to do internship since it provides numerous benefits and
advantages to the practical trainees. The environment is clean and competitive and it
provide good atmosphere for industrial trainee as it can make them easier to learn.
Thus, the treatment by the company was just equitable and professional. Student have
learned from different departments and people. I am grateful to my industrial
supervisor, Ir. Ts. Siti Fadzilah Binti Mohd Hashim and others technician there. They
also help me to handle some of my weaknesses and provided guidance whenever I’m
in need. It can be conclude that, the 10-week duration for the internship was not
enough to learn more in details about the jobs as there are still a lot of things that
needs be learned. But it is just enough for me to complete this final report with all the
information that acquire. Lastly, i would like to thanks to all of people that involved
in this project.

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6.0 REFERENCES

1. Home. Perbadanan Bekalan Air Pulau Pinang.(2022, August 25).

https://pba.com.my/

2. Nugroho, W., & Iriawan, N. (2019, December 1). Effect of the leakage location

pattern on the speed of recovery in water supply networks. Journal of Physics:

Conference Series, 1402(2), 022023. https://doi.org/10.1088/1742-

6596/1402/2/022023

3. Suruhanjaya Perkhidmatan air negara. (n.d.). Retrieved August 25, 2022, from

https://www.span.gov.my/

4. The Challenge of Reducing Non Revenue Water in Malaysia. (n.d.).

www.mwa.org.my. Retrieved September 30, 2022, from

https://www.mwa.org.my/discussion-room/?pagedetail=448

5. Winnipeg, C. O. (2022). Water Demand Estimation and Design Guidelines -

Water and Waste - City of Winnipeg. Winnipeg Water and Waste Department.

Retrieved 2022, from https://winnipeg.ca/waterandwaste/dept/waterdemand.stm

21
7.0 APPENDIX

22
Report of Special Team NRW Reduction Activities
@ DMA Taman Kerjasama

Baseline Indicator;

 Baseline NRW% Level: 44.6 (cyc11 2021)

 Baseline Losses: 40,133m³ (cyc11 2021)
 Baseline Minimum Night Flow (MNF) : 35m3/hr

Work planning (NRW Reduction Activities):

 Run account audit exercise and Leak investigation (ALC) activity.

 Report leaks finding from ALC (iRMS), follow up leaks repair work with SPT
Distribution & update NRW calculation of DMA Taman Kerjasama.
 Do analysis & prepare NRW reduction report for Taman Kerjasama DMA
 Discuss about DMA Taman Kerjasama NRW reduction finding with supervisor
 Update & share NRW reduction finding with Engineer/Manager
FINDINGS

1. Account audit findings;

 Existing number of account registered in DMA Taman Kerjasama:
o Account: 712
o VB: 12 & 10

 New number of account registered in DMA Taman Kerjasama:

o Account: 896
o VB: 12, 10 & 11

Corrected NRW calculation of DMA Taman Kerjasama after adding new account (cycle 11 2021)

 Before account audit exercise;

Metered Magmeter Reading NRW Level

Period Consumption
VB cyc Days Acc Previous Current Losses NRW
(m3)
From To (m3) (m3) (m3) (%)

12 11 20/10/21 17/12/21 58 621 46,980 5,331,997 5,421,989

10 11 13/10/21 13/12/21 61 91 2,879
2021 712 49,859 89,992 40,133 44.6

 After account audit exercise;

Magmeter Reading NRW Level

Period Metered
VB cyc Days Acc Consumption Previous Current Losses NRW
(m3) New
From To (m3) (m3) (m3) (%)

12 20/10/2021 17/12/2021 58 488 34,889 5,331,997 5,421,989

11 11 15/10/2021 15/12/2021 61 187 13,824

10 13/10/2021 13/12/2021 61 221 8,127
2021 56,840
896 89,992 33,152 36.8
* Red color indicates new account founded by Special team.
2. Leak Investigation findings;
 Total leaks found: 10 Leaks
No SR No. DMA /Location
1 220728000041 Taman Kerjasama
2 220728000042 Taman Kerjasama
3 220728000044 Taman Kerjasama
4 220728000019 Taman Kerjasama
5 220728000022 Taman Kerjasama
6 220728000032 Taman Kerjasama
7 220728000058 Taman Kerjasama
8 220728000060 Taman Kerjasama
9 220804000067 Taman Kerjasama
10 220804000392 Taman Kerjasama
* Balance 4 leaks need to be attended by SPT Distribution
Leak Finding Photo (example)
Leak Location
No.8, Tingkat Kerjasama 4
No.10, Lorong Kerjasama 15
No.1, Lengkok Kerjasama
No.859, Lorong Kilang Litat
Tiang TNB KT P A5 (Kampung)
Tiang TNB KT P A8 (Kerusi Biru)
No.17, Tingkat Kerjasama 4
No.10, Lorong Kerjasama 13
Stor MBSP ,lengkok kerjasama
Bersebelahan tempat pembuang sampah
MINIMUM NIGHT FLOW ANALYSIS

Watercore Graph

 Before leaks repaired : Minimum Night Flow: 35m³/hr

MNF 35m3/hr

 After leaks repaired: Minimum Night Flow: 40m³/hr (increased) waiting for SPT
Distribution to complete repaired all leaks.
 VALVE CLOSURE SCHEMATIC DIAGRAM
600MM PLUNGER
LADANG JURU KAWASAN IKS JURU
VALVE
LOCATION 4 LOCATION 3 LOCATION 2 LOCATION 1
CH1020 BFV 1 600MM
300MM M.S

CH1735 CH1345 CH880

BUTTERFLY VALVE
600MM M.S
TAMAN CENDANA JURU HEIGHT
TAMAN SERI TAMAN CENDANA
CENDANA PERMAI
PROPOSED 600MM
PIPE DIVERSION
New Proposal of Work Scope for NRW Technicians

Scope 1: DMA & Maintenance Scope 2: Leak Investigation (ALC)

Technician Jurugegas Technician Jurugegas
1 Naresh Kumar Kaviyarasan 1 Rizal Shafehe
2 Fawzul Adzim Sareh 2 Ikram Farizal
3 Aminuddin Syafiq 3 Shaafirul Nassaj
4 Atief Zainuddin 4 Radzuan
5 Maliki Nasrulah

1. DMA (site) simulation – identification of valves,
boundary of DMA, accounts, pipe details (length
and material), pressure logging, coordination with
other sections etc.
2. DMA installation – coordination with other
sections and contractors, supervision.
3. DMA/ZMA calculation – identification of accounts,
pipe details, meter readings & update to scope 3
4. DMA monitoring – bi-weekly of data checking,
coordination with I.U. on problematic magmeters
and loggers, coordination with D.S. on closing of
boundary valves, low pressure complaints etc.
5. PRV setting and maintenance.
6. Leak survey (Visual Leak Inspection)
7. Using DGPS to collect geo-coordinates of valves,
stopcocks etc.
8. Main meter installation & maintenance
9. Ensure all leak detection equipment are well
maintained
Task
From calculation & MNF, each technician to suggest
all high NRW & high losses DMA to special team.
To have weekly schedule for visual inspection – 2
DMA per week.
1. DMA troubleshooting on high NRW DMA.
Methods include thorough visual inspection, pin-
point leak using leak detection equipment, step
test etc.
2. Create plan & schedule of NRW reduction
program/activities
3. First step: Account Auditing & Visual Inspection
(ALC) + Leak Checker.
4. If (2) fails, preparation works for Step Test which
includes design of sub-areas, identification of
valves, on-site valve checking and simulation,
identification of account and pipe details of each
sub-area.
5. Step-test
6. Analysis of step test results: Calculation/
Estimation of NRW level, preparation of simple
reports.
7. Run ALC on section with high water loss, update
leaks finding. Return DMA to scope 1 team.
8. Pin-point leak reported by Distribution
9. Ensure all leak detection equipment are well
maintained
Task
Special team to reduce NRW & losses of high NRW &
high losses DMA.
To submit report of DMA NRW/Losses performance
every 2 weeks.
To do 1 step test every month.

Scope 3: Data Management

Technician Clerical Officer
Hazim Syafini
1. Prepare NRW calculation and submit to technicians of scope 1
2. Compile monthly report from scope 1 technicians
3. Prepare claims
4. Prepare NRW document
Workflow for Scope 1

Desktop design

Site assessment

Yes
Yes No

Problems No
KIV
Site simulation identification and
solving
Fail
Success

Installation

Calculation NRW high ALC NRW high Special

Teams

NRW low NRW low

Monitoring
Workflow for Scope 2 (Special Teams)

High NRW DMA Team 1

Account Audit

ALC

(Assume leaks found)

NRW high
Calculation Preparation for
Step Test

NRW low

Monitoring
Step Test

Analysis

Calculation
NRW low NRW high