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  • Kathlyn - Alvarado Monge - CV

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    Kathlyn Alvarado
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    Kathlyn Alvarado Monge has experience in customer service and teaching English. She has strong communication, problem solving, and time management skills. Currently, she works as an English teacher where she adapts lesson plans based on student trends and challenges. Previously, she served as a customer service agent where she reviewed credit card statements and addressed customer concerns.

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    Kathlyn_Alvarado Monge_CV

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    Kathlyn Alvarado Monge has experience in customer service and teaching English. She has strong communication, problem solving, and time management skills. Currently, she works as an English teacher where she adapts lesson plans based on student trends and challenges. Previously, she served as a customer service agent where she reviewed credit card statements and addressed customer concerns.

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    © All Rights Reserved
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    5 views1 page

    Kathlyn - Alvarado Monge - CV

    Uploaded by

    Kathlyn Alvarado
    Kathlyn Alvarado Monge has experience in customer service and teaching English. She has strong communication, problem solving, and time management skills. Currently, she works as an English teacher where she adapts lesson plans based on student trends and challenges. Previously, she served as a customer service agent where she reviewed credit card statements and addressed customer concerns.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Kathlyn

    Alvarado Monge
    Summary
    Contact
    Trustworthy professional with experience in credit card fraud situations, customer service.
    8609 8948 Exceptional time management, problem solving and communication skills. Excellent customer
    kathlynam09@gmail.com service capabilities remain calm under pressure.

    Skills
    Experience
    • Motivational strategies
    General English Teacher
    • Interpreting literature
    Academia Europea | San José | Nov 2022 - Current
    • Safeguarding policy • Evaluated work of students to identify collective trends and challenges, adapting lesson
    knowledge
    plans accordingly.
    • Customer needs analysis
    • Preparation and delivery of individual and group English Classes, covering levels from A1 to
    • Logistical planning B2

    • Problem-solving • Conducted regular assessments into student's coursework, homework and other classwork

    to determine progress and extra help needed.

    Customer Service Agent


    Sitel | San José | Jan 2022 - May 2023
    • Reviewed and analysed expense receipts and credit card statements.

    • Actively listened to customers to fully understand requests and address concerns.

    • Maintained accurate, up-to-date case records and data.

    • Evaluated issues and concern to determine importance and urgency, prioritising and

    escalating complaints to manager.

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