Working in Groups 7th Edition Engleberg Test Bank

Working in Groups 7th Edition
Engleberg Test Bank

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TB_Engleberg_Chapter 6
Key: Answer, Page, Type, Learning Objective, Level
Type
A=Applied
C=Conceptual
F=Factual
Level
(1)=Easy; (2)=Moderate; (3)=Difficult
LO=Learning Objective
SG=Used in Study Guide
p=page
TB_Engleberg_Chapter 6
Multiple Choice Single Select
M/C Question 1
_____________ communication refers to how you use the words in a language to generate meaning
a) Nonverbal
b) Denotation
c) Verbal
d) Abstract
e) Concrete
ANS: c
Skill=Understand the Concepts, Objective=6.1: Identify the differences between verbal communication and
nonverbal communication, Topic=6.1: Two Essential Tools, Difficulty=Moderate, UUID_v5=695fdacb-74c7-
5d8b-89a0-38ec7da3b382, UUID_v4=eeb097a8-ebfa-479a-9e67-188f685375d9
M/C Question 2
Which of the following terms refers to message components other than words that generate meaning?
a) Bypassing
b) Nonverbal
c) Connotation
d) Verbal
e) Jargon
ANS: b
UUID_v5=fe60c01e-6fc9-5ce8-9e6c-255ca223e35a, UUID_v4=330864fe-0f40-4d08-a3c2-132f40dc8e6c,
Topic=6.1: Two Essential Tools, Difficulty=Moderate, Skill=Understand the Concepts, Objective=6.1: Identify
the differences between verbal communication and nonverbal communication
M/C Question 3
__________ is the communicative means groups use to achieve group goals, the stimulus we use to build
relationships, and the evidence we use to assess group work.
a) Connotation
b) Bypassing
c) Climate
d) Team talk
e) Provisionalism
ANS: a
UUID_v5=f71863d6-0fd0-5ab4-abfc-4253e936f765, UUID_v4=9e0e0b8e-74e4-4158-a110-3d295c18f173,
Skill=Understand the Concepts, Objective=6.2: Give examples of the six dimensions of effective team talk,
Topic=6.2.1: The Dimensions of Team Talk, Difficulty=Moderate
M/C Question 4
Which of the following strategies can help you develop a strong, collaborative group that uses team talk
effectively?
a) Use the singular pronouns I, me, and mine to demonstrate your contributions and value to the group.
b) When describing a need or making a request to a group, you should say “I want . . . .” rather than “we
need to . . . “
c) Use a passive voice as a means to avoid being blamed or criticized, as in “The report hasn’t been
written yet” rather than “I have written the report.”
d) Avoid expressing disagreement with members as a means of reducing conflict.
e) As more “What if? Questions and fewer “We can’t do it” statements.
ANS: e
UUID_v5=44b68bd0-10b2-5333-bce5-3911084ad45a, UUID_v4=0e10d63a-de36-4d7a-88bc-f9cd2af75576,
M/C Question 5
Which dimension of team talk is expressed in the following statement: "If we can develop a clear and agreed-
upon group plan, our work will be much easier." What do the rest of you think?”
a) Identification Talk
b) Social Equality Talk
c) Balanced Power Differentiation Talk
d) Interdependence Talk
e) Conflict Management Talk
ANS: d
Skill=Apply What You Know, Objective=6.2: Give examples of the six dimensions of effective team talk,
Topic=6.2.1: The Dimensions of Team Talk, Difficulty=Difficult, UUID_v5=9a1f3aad-eced-5db4-95d2-
25f434adddd8, UUID_v4=92791215-2897-4885-9ffb-ecc63f1402c0
M/C Question 6
Which of the following statements illustrates the Social Equality Dimension of team talk?
a) “I don’t think we should quit until we’re finished.”
b) “Hey, guys, let’s find out where Lee stands on this before we do anything this far out.”
c) “What do you need to know to do this?”
d) “How many of you think Lee is right?”
e) “We’ve always done it this way.”
ANS: b
Objective=6.2: Give examples of the six dimensions of effective team talk, Topic=6.2.1: The Dimensions of
Team Talk, Difficulty=Difficult, UUID_v5=70761f82-5270-5204-b99e-2ba3fd1bf80d, UUID_v4=7d64f4c5-
f0ca-4e7f-aef8-8adafa2c5b24, Skill=Apply What You Know
M/C Question 7
Which of the following statements illustrates the Conflict Management Dimension of team talk?
a) “We’ve finished this in record time.”
b) “Hey, guys, let’s find out where Lee stands on this before we do anything this far out.”
c) “Could we back up and look at this issue from a different angle?”
d) “How many of you think Lee is right?”
e) “Does this meet our standard for good work?”
ANS: c
UUID_v5=f4c8b015-2d8e-5e60-b98b-4afc63ada382, UUID_v4=3e76a724-d5b5-41a8-9b35-c5bbab504e0a,
Skill=Apply What You Know, Objective=6.2.1: Give examples of the six dimensions of effective team talk,
M/C Question 8
Which team talk dimension focuses on members using plural pronouns rather than singular ones when talking
about the group and its work?
a) Identification
b) Interdependence
c) Power differentiation
d) Social distance
e) Negotiation process
ANS: a
UUID_v5=083dc788-be58-5273-8f80-8bf4a4d281e8, UUID_v4=053d7a3b-48b4-40b6-8b69-4573aa898741,
Difficulty=Difficult, Skill=Understand the Concepts, Objective=6.2: Give examples of the six dimensions of
effective team talk, Topic=6.2.1: The Dimensions of Team Talk
M/C Question 9
Which of the following terms is an example of an abstract word?
a) Meeting
b) Table
c) Computer
d) Dictionary
e) Fairness
ANS: e
UUID_v5=58543ccb-77cc-525e-8c9c-b86c9760f812, UUID_v4=318084b0-b082-483e-a27c-8c9e1842881a,
Skill=Understand the Concepts, Objective=6.3: Identify specific language-based obstacles to effective
communication, Topic=6.3.1: Abstract Words, Difficulty=Moderate
M/C Question 10
Which of the following words is the most concrete description of a group member’s behavior?
a) Disruptive
b) Rude
c) Insensitive
d) Burps
e) Offends
ANS: d
UUID_v5=58a73288-d331-5e9d-b0cb-19db13bf3f44, UUID_v4=12cd6be3-af1e-428c-a6b6-f7282625b707,
Difficulty=Moderate, Skill=Understand the Concepts, Objective=6.3: Identify specific language-based obstacles
to effective , Topic=6.3.1: Abstract Words
M/C Question 11
At a regular study group meeting, one member asks that everyone to “summarize the most important information
in each chapter.” At the next meeting, a group member distributes a printed outline of the text’s important
concepts but wonders why no one else in the group has made the same effort. This misunderstanding is an
example of
a) failure to follow the rules of language.
b) denotation.
c) failure to interpret nonverbal behavior.
d) bypassing.
e) concrete words.
ANS: d
Skill=Apply What You Know, Objective=6.3: Identify specific language-based obstacles to effective,
Topic=6.3.2: Bypassing, Difficulty=Moderate, UUID_v5=f54a0832-29bf-5ad7-b6ea-cda4be972721,
UUID_v4=0d0d912a-14f0-41d2-99fd-542e3d6acf50
M/C Question 12
When group members use different meanings for the same words and phrases, they run the risk of
a) team talk.
b) connotations.
c) abstraction.
d) denotation.
e) bypassing.
ANS: e
UUID_v5=74e622d3-6b8f-5ee6-b4cc-b2f6ed70eab0, UUID_v4=9e2d08cb-eed7-487e-8467-a8c5b16e09f6,
Skill=Understand the Concepts, Objective=6.3: Identify specific language-based obstacles to effective,
Topic=6.3.2: Bypassing, Difficulty=Moderate
M/C Question 13
The specialized or technical language of a profession is referred to as
a) denotative.
b) dialects.
c) concrete.
d) abstract.
e) jargon.
ANS: e
UUID_v5=07c4e1ab-1bff-52d9-a388-c2751947a1f6, UUID_v4=80c9c6e8-1acf-4e7d-812d-7a143938ce33,
communication, Topic=6.3.4: Jargon, Difficulty=Moderate
M/C Question 14
The use of abusive language by group members can damage relationships, reduce group productivity, and
devastate group morale, teamwork, and loyalty. All of the following strategies can help stop, minimize, and/or
effectively confront verbal abuse EXCEPT:
a) Express your objection and explain that you are offended.
b) Raise your voice and return the insult using strong, aggressive language.
c) Ask the person to repeat what she or he said.
d) Take a “time out” when a discussion becomes uncomfortable or abusive.
e) Point out that abusive language violates group norms and/or organization policies.
ANS: b
UUID_v5=c0822de5-def9-529f-aa9e-84c9db0fe9ff, UUID_v4=0f4607b1-7f64-44ab-873e-48bca236de28,
Topic=6.3: Language Challenges, Difficulty=Moderate, Skill=Understand the Concepts, Objective=6.3: Identify
specific language-based obstacles to effective
M/C Question 15
Researchers claim that men and women tend to use language differently. Men are more likely to
a) use communication to maintain relationships and cooperate with others.
b) assert their ideas and verbally compete with others.
c) include qualifiers and tag questions in their sentences.
d) provide more supporting or explanatory details before getting to the point.
e) speak tentatively.
ANS: b
UUID_v5=a32178ee-5643-5169-9735-7b4e65e69304, UUID_v4=880e6c0a-24ff-4304-a200-339feae113d7,
Skill=Understand the Concepts, Objective=6.4: Recommend appropriate responses to gender-influenced and
culture-based differences in language use, Topic=6.4.1: Language and Gender, Difficulty=Moderate
M/C Question 16
In the United States, Standard American English is the most commonly accepted dialect spoken by as much
as___________ of the U.S. population.
a) 45%
b) 50%
c) 60%
d) 70%
e) 75%
ANS: c
UUID_v5=5554880e-7b8c-51ff-a74b-a684badaa995, UUID_v4=d4eb86af-dcbe-4d9b-8c85-828cfadf4dcb,
culture-based differences in language use, Topic=6.4.2: Language and Culture, Difficulty=Moderate
M/C Question 17
In reviewing the research on dialects, Carley Dodd has drawn several conclusions. Which statement is NOT one
of Dodd’s conclusions?
a) People judge others by their speech.
b) Upward mobility and social aspirations influence whether people change their speech to the accepted
norms.
c) It would be unethical to speak differently at home than you would speak at work.
d) General American Speech is most accepted by the majority of the American culture.
e) People should be aware of dialect prejudices and attempt to look beyond the surface.
ANS: c
UUID_v5=ac352621-aef3-5e45-80e0-9ee4cf5aa61d, UUID_v4=4900715b-d082-4dce-8137-53df2b0cca39,
M/C Question 18
The variations in vocabulary, pronunciation, syntax, and style that distinguish speakers from different ethnic
groups and geographic areas are referred to as
a) denotative differences.
b) dialects.
c) codeswitching.
d) abstract meaning.
e) jargon.
ANS: b
UUID_v5=9c3eb1c0-db7f-5210-b4a8-082cd8feeb51, UUID_v4=2779f7ba-c637-4f1d-b9ed-b8ef56d4292b,
M/C Question 19
When African Americans speak one way among white people or in business settings and quite differently at
home, they are
a) using jargon.
b) bypassing.
c) codeswitching.
d) accenting.
e) culture-jumping.
ANS: c
Skill=Understand the Concepts, UUID_v5=27c7d88b-6cef-5c18-bb4e-d49bdfa570fe, UUID_v4=a0c1fa88-
8024-4970-89e2-7a44e9951b8c, Objective=6.4: Recommend appropriate responses to gender-influenced and
M/C Question 20
The modern interpretation of the Whorf Hypothesis draws the following conclusion about the interrelationships
and effects of language, culture, and thought. Which of the following statements best represents the current,
accepted version of this theory?
a) Language is influential in shaping how people think and experience the world.
b) Language determines how we see, experience, and interpret the world around.
c) Arizona’s Hopi Indians make no distinction in their language among past, present, and future tenses—
and therefore cannot think about the past or future.
d) Arizona’s Hopi Indians have a single world, masa’ytaka, for everything that flies, from insects to
airplanes.
e) In Finland, there is only one pronoun for the words he and she, which helps avoid the tendency to link
certain behaviors or jobs to either men or women.
ANS: a
UUID_v5=8cfe507b-2f58-5745-ab67-66bfb05a1a61, UUID_v4=47d6f3fa-1fbc-4bb3-9016-4964cafb65b1,
culture-based differences in language use, Topic=6.4.2: Language and Culture, Difficulty=Difficult
M/C Question 21
Research suggests that nonverbal communication accounts for between ___________% of the meaning we
communicate to others when we interact with them face-to-face.
a) 20-30
b) 30-40
c) 40-50
d) 50-60
e) 60-70
ANS: e
UUID_v5=bdfd3d00-effd-5456-9618-16e12dd215ce, UUID_v4=b20ad1fd-0a7e-44f8-94d9-6f5a21f9565c,
Topic=6.5: Nonverbal Communication, Difficulty=Moderate, Skill=Understand the Concepts, Objective=6.5:
Examine the challenges of interpreting nonverbal messages and adapting your own nonverbal behavior
appropriately
M/C Question 22
Researchers concludes that attractive people experience enjoy all of the following advantages more than less
attractive people EXCEPT for
a) being seen as friendlier.
b) being seen as more credible.
c) making more money.
d) getting promoted more often.
e) being misunderstood less.
ANS: e
UUID_v5=95c8136b-c0d0-5dbf-b7b8-2e3d1f6f30f7, UUID_v4=9380bf02-b150-4bd9-807e-54c71cc78b5d,
Skill=Understand the Concepts, Objective=6.5: Examine the challenges of interpreting nonverbal messages and
adapting your own nonverbal behavior appropriately, Topic=6.5.1: Personal Appearance, Difficulty=Moderate
M/C Question 23
Posture, touch, gestures, and movement are examples of
a) territoriality.
b) intimate distance.
c) denotation.
d) polychronics.
e) kinesics.
ANS: e
UUID_v5=07b78857-2875-5675-96d6-d3d32ad7f503, UUID_v4=31f60846-3d9b-47b1-8fa9-e3e30c721c77,
adapting your own nonverbal behavior appropriately, Topic=6.5.2: Facial Expression and Eye Contact,
Difficulty=Moderate
M/C Question 24
While preparing for a corporate job interview, Richard pays careful attention to selecting appropriate clothing
(including a long-sleeved shirt to hide his tattoo), reminding himself to smile and establish eye contact with the
person who will be interviewing him, and answering questions in a strong, confident voice. What aspect of
nonverbal communication has Richard failed to consider?
a) Appearance
b) Vocal quality
c) Facial expression
d) Body movement
e) Language choice
ANS: d
UUID_v5=823f3885-268c-5087-844f-615576cc9d79, UUID_v4=44105453-49ea-4365-b8d6-a5cd4e9b1533,
adapting your own nonverbal behavior appropriately, Topic=6.5.4: Physical Expression, Difficulty=Moderate
M/C Question 25
Most task-oriented leaders are attracted to the head of a table, while more socially oriented leaders are likely to
sit
a) in the middle position at the side of a table.
b) at the corner of a table in order to avoid sitting at the head of the table.
c) at various places around the table in order to sit side-by-side with every member.
d) at the head of the table, just like task-oriented leaders.
e) next to a task-oriented member who can keep the leader on track.
ANS: a
UUID_v5=d5f83620-ab21-5023-9670-c8eab6fc8418, UUID_v4=3d271247-96c2-45f1-9140-12c98723373f,
Topic=6.6.1: Arrangement of Space, Difficulty=Moderate, Skill=Understand the Concepts, Objective=6.6:
Analyze the effects of room arrangements and different zones of interpersonal space on group communication
M/C Question 26
According to anthropologist Edward T. Hall, what are the distance parameters most North Americans use when
interacting with new acquaintances and strangers?
a) 0 to 18 inches
b) 18 inches to 4 feet
c) 4 feet to 8 feet
d) 8 feet to 12 feet
e) 12 feet to 15 feet
ANS: c
UUID_v5=3670b001-5f27-5575-84a6-cc0aab4c4057, UUID_v4=a9a29adf-2948-4883-b0a2-083200d919f2,
Skill=Understand the Concepts, Objective=6.6: Analyze the effects of room arrangements and different zones of
interpersonal space on group communication, Topic=6.6.2: Perceptions of Personal Space, Difficulty=Moderate
M/C Question 27
Members of most well-established groups interact with one another at Hall’s
a) intimate distance.
b) personal distance.
c) social distance.
d) business distance.
e) public distance.
ANS: b
UUID_v4=c259037e-381b-4b0b-9e03-10486b60d0b9, Skill=Understand the Concepts, Objective=6.6: Analyze
the effects of room arrangements and different zones of interpersonal space on group communication,
Topic=6.6.2: Perceptions of Personal Space, Difficulty=Difficult, UUID_v5=b69f3a9a-c1ef-575c-af0c-
ee370e14f39d
M/C Question 28
Researchers have identified several differences in the ways women and men tend to use nonverbal
communication. Generally, which of the following nonverbal behaviors is more characteristic of men?
a) Men use more facial expressions and smile more
b) Men appear more relaxed.
c) Men establish and use more eye contact.
d) Men touch other members more.
e) Men use more expressive movements.
ANS: b
UUID_v5=728e675e-6abe-5407-b346-a2184de7ac59, UUID_v4=d7f3f598-d5e0-4734-922c-c460bfd43909,
Skill=Understand the Concepts, Objective=6.7: Summarize specific methods for adapting to gender and cultural
differences nonverbal behavior, Topic=6.7.1: Defensive and Supportive Behaviors, Difficulty=Difficult
M/C Question 29
Jack Gibb describes six pairs of communication behaviors that influence whether a group’s climate is defensive
or supportive. Which of the following communication behaviors is the opposite of evaluative?
a) Controlling
b) Problem Orientated
c) Strategic
d) Superior
e) Descriptive
ANS: e
UUID_v5=c2298dd4-7290-568e-8c4e-99f476b78aa8, UUID_v4=11b76739-7310-4a2b-9649-e919827dfd70,
Skill=Understand the Concepts, Objective=6.8: Contrast the pairs of behaviors that influence the group
communication climate, Topic=6.8.1: Defensive and Supportive Behaviors, Difficulty=Moderate
M/C Question 30
According to Jack Gibb and his concept of defensive/supportive communication, which communication behavior
is the opposite of strategic?
a) Evaluative
b) Neutral
c) Superior
d) Empathetic
e) Spontaneous
ANS: e
UUID_v5=afb53d57-d13b-593d-8dbf-5894ad3a863f, UUID_v4=ed3cb0dc-2585-441e-9b76-cfb489dd564d,
M/C Question 31
According to Jack Gibb and his concept of defensive/supportive communication, what type of response is the
statement “That’s a stupid way to approach the problem.”?
a) Descriptive
b) Evaluative
c) Problem Oriented
d) Strategic
e) Empathetic
ANS: b
UUID_v5=7baac9e2-a169-5845-ad77-edbe0f4b98a3, UUID_v4=05d0ee33-c39b-4023-9e0d-033428964988,
Skill=Apply What You Know, Objective=6.8: Contrast the pairs of behaviors that influence the group
M/C Question 32
Which dimension of a supportive communication climate is evident when group members are flexible, offer
ideas, and welcome a variety of suggestions from others?
a) Descriptive
b) Provisional
c) Controlling
d) Neutral
e) Certain
ANS: b
UUID_v5=25720dbc-3363-54f5-a387-70c12b484d2c, UUID_v4=8208e091-559d-423b-be1f-03d373293afa,
communication climate, Topic=6.8.1: Defensive and Supportive Behaviors, Difficulty=Difficult
M/C Question 33
After presenting a proposed solution to a group problem, Carlos says “There is absolutely no way this plan will
solve the problem.” Which defensive behavior is exemplified in Carlos’s statement?
a) Certain
b) Controlling
c) Evaluative
d) Neutral
e) Strategic
ANS: a
UUID_v5=3f514f37-47d3-549a-b8e6-99f4005616c1, UUID_v4=e90cadc4-632b-4610-a2be-00d7f5696e3b,
M/C Question 34
Toby presents a proposed solution to a group problem and says, “If it’s okay with everyone, I’d like to explain
how this solution worked in a group I once belonged to and how we pulled together to make it work. The same
kind of teamwork may help us solve this problem.” Which supportive behavior is exemplified in Toby’s
statement?
a) Descriptive
b) Empathic
c) Equality
d) Provisional
e) Spontaneous
ANS: c
UUID_v5=009cc340-e469-5bb1-9ddc-6965a001db3c, UUID_v4=d6b45571-8cb5-4371-9d20-d3e1cda8526c,
communication climate, Topic=6.8.2: Immediacy in Groups, Difficulty=Moderate
M/C Question 35
Aisha laughs and smiles when she talks, stands close to other group members in a relaxed posture, and always
uses direct eye contact. What characteristic of nonverbal communication is she using?
a) Kinesics
b) Nonverbal immediacy
c) Spontaneity and provisionalism
d) Territoriality
e) Social distance
ANS: b
UUID_v5=ab67e287-8bcb-592a-880a-605f0910b586, UUID_v4=4c50057c-c5c9-4796-955f-b791f71a11f6,
M/C Question 36
All of the following nonverbal behaviors are characteristics of nonverbal immediacy EXCEPT
a) more eye contact.
b) more touching.
c) more leaning back.
d) more relaxed posture.
e) more laughing and smiling.
ANS: c
UUID_v5=09849260-7bef-5eeb-ae23-5f8a3b4c93fb, UUID_v4=f165c6a4-081c-492f-a74f-e7ebe3177721,
Topic=6.8.2: Immediacy in Groups, Difficulty=Moderate, Skill=Understand the Concepts, Objective=6.8:
Contrast the pairs of behaviors that influence the group communication climate
True or False
T/F Question 37
Group members’ tone of voice, eye contact, and physical proximity can tell you as much or more about their
thoughts and feelings than the words they speak.
True
False
ANS: True
UUID_v5=a2041b86-9e03-520f-a97f-889f6400a239, UUID_v4=c9c8ccfc-325e-48d1-86e5-99a784c478b9,
Skill=Understand the Concepts, Objective=6.1: Identify the differences between verbal communication and
nonverbal communication, Topic=6.1: Two Essential Tools, Difficulty=Moderate
T/F Question 38
In dialectic terms, effective group members rely on both verbal and nonverbal communication to generate
meaning.
True
False
ANS: True
UUID_v5=fc02ccc4-e347-51a8-9974-85bd7fa13755, UUID_v4=f4810e96-3a3c-433b-a65c-658051878d1f,
Objective=6.1: Identify the differences between verbal communication and nonverbal communication,
Topic=6.1: Two Essential Tools, Difficulty=Moderate, Skill=Understand the Concepts
T/F Question 39
Nonverbal messages often expresses the emotional meaning of verbal messages.
True
False
ANS: True
UUID_v5=f918c920-dc8b-5625-b38d-195e62cd2fa5, UUID_v4=393e9668-86c2-4ad5-963a-88d584c2c727,
Skill=Understand the Concepts, Difficulty=Moderate, Objective=6.1: Identify the differences between verbal
communication and nonverbal communication, Topic=6.1: Two Essential Tools
T/F Question 40
In Donnellon’s recommendations for effective team talk, you should use the negotiation strategy to ask “what if”
questions, propose solution criteria, and summarize areas of agreement.
True
False
ANS: True
UUID_v5=9e8c9d18-d1d3-563b-862b-4ccbb76a74a1, UUID_v4=723670aa-ae16-47eb-aac6-c6f84001f298,
Objective=6.2: Give examples of the six dimensions of effective team talk, Topic=6.2.1: The Dimensions of
Team Talk, Skill=Understand the Concepts, Difficulty=Difficult
T/F Question 41
The six dimensions in Donnellon’s team talk include conflict management, negotiation, and identification.
True
False
ANS: True
UUID_v5=8281a1fa-3f14-542d-9d0e-90ccec09f22f, UUID_v4=03d9ed38-8873-40c1-a3c4-b985d1421718,
T/F Question 42
“Hey, Fred, try to find out whether Bob will be able to hang out with us after the meeting is over” is an example
of the social equality dimension of team talk.
True
False
ANS: True
UUID_v5=43b863ce-7224-5d42-bea5-c187e884bac4, UUID_v4=656cdf6b-fe16-493d-bfd0-987965dac258,
T/F Question 43
“Wouldn’t we be in a better position if we wrote up a persuasive and detailed justification for the cost?” is an
example of the minimal power differentiation dimensions of team talk.
True
False
ANS: False
UUID_v5=8cdc539f-ed7c-5a1f-9f69-006bfeef0cc2, UUID_v4=ed005b1c-72aa-4c07-9d6e-8040a93da74b,
Topic=6.2.1: The Dimensions of Team Talk, Difficulty=Difficult
T/F Question 44
The use of appropriate job titles is an important element of the social equality dimension of team talk.
True
False
ANS: False
UUID_v5=a0760202-d6b7-559c-9dbd-7204616a446c, UUID_v4=d2c07c6e-9f8a-4204-b549-c2710adf4db8,
T/F Question 45
Effective group members in positions of power engage in team talk by refraining from talking and interrupting
members more than others do.
True
False
ANS: True
UUID_v5=924c1cb5-2db8-52f0-af52-83062dbf5476, UUID_v4=d00ad2ac-06c0-49a2-b10a-ec4cbd5d0b99,
Topic=6.2.1: The Dimensions of Team Talk, Difficulty=Moderate, Skill=Understand the Concept,
Objective=6.2: Give examples of the six dimensions of effective team talk
T/F Question 46
Effective group members who understand the importance of team talk use “I” language more than they use
“you” and “we” language.
True
False
ANS: False
Topic=6.2.2: Use “I,” “You,” and “We” Language Appropriately, Skill=Understand the Concepts,
Objective=6.2: Give examples of the six dimensions of effective team talk, Difficulty=Moderate,
UUID_v5=340287e2-e247-5df6-9eac-d4d038d51dc6, UUID_v4=14bd2982-0b2f-4cd0-b289-4f3d660700ba
T/F Question 47
When you use the word “you,” you are taking responsibility for your own feeling and actions.
True
False
ANS: False
UUID_v5=36240e62-931f-518e-9ee4-836b14253254, UUID_v4=2c764df2-ddad-48e3-978b-b43e31c14398,
Objective=6.2: Give examples of the six dimensions of effective team talk, Topic=6.2.2: Use “I,” “You,” and
“We” Language Appropriately, Difficulty=Moderate, Skill=Understand the Concepts
T/F Question 48
Successful teams use plural pronouns such as “we” and “us” when talking to one another.
True
False
ANS: True
UUID_v5=890b7b62-1c0a-58fb-80e2-b890174a77ae, UUID_v4=7d4b5470-dd1e-4485-8877-79c8f557b57f,
Skill=Understand the Concepts, Topic=6.2.2: Use “I,” “You,” and “We” Language Appropriately,
Difficulty=Moderate, Objective=6.2: Give examples of the six dimensions of effective team talk
T/F Question 49
Saying “Greg’s behavior was disruptive” is an example of abstract language.
True
False
ANS: True
UUID_v5=af7b4353-b07a-5bf4-a707-d28b763ed0aa, UUID_v4=8295c0e6-ac38-49d8-acee-540b6b7a2966,
Skill=Apply What You Know, Objective=6.3: Identify specific language-based obstacles to effective
T/F Question 50
Abstract words refer to ideas or concepts you cannot see or touch, such as dignity, hope, and faith.
True
False
ANS: True
UUID_v5=0e557f39-851c-51ad-b1d0-a2e5a9dcf7d1, UUID_v4=96521eae-a18e-4c30-9889-676421607461,
T/F Question 51
Concrete words refer to specific things you perceive with your senses—things you can see, hear, touch, smell, or
taste.
True
False
ANS: True
UUID_v5=02a41005-98bb-568b-98c2-a474617ae2e8, UUID_v4=61d5269a-d486-45c5-8a2f-c37d7405e03b,
T/F Question 52
The more abstract your language, the more likely others will misinterpret its intended meaning.
True
False
ANS: True
UUID_v5=e869eddc-b1d5-5487-b210-61ae2b025023, UUID_v4=18e500b7-cd6e-470b-a016-2d3da0e934f5,
T/F Question 53
Bypassing occurs when group members use different meaning for the same words.
True
False
ANS: True
UUID_v5=ecf0dd71-ba67-50dd-b181-7dcdabd69f23, UUID_v4=62643e2d-4eca-4c15-8aab-7a84cebe021e,
Skill=Understand the Concepts, Difficulty=Moderate, Objective=6.3: Identify specific language-based obstacles
to effective communication, Topic=6.3.2: Bypassing
T/F Question 54
Bypassing is the means we use to achieve group goals, the stimulus we use to build group relationships, and the
evidence we use to assess group work.
True
False
False
False
False
False
ANS: False
UUID_v5=68dd0fc3-0f39-56e4-b64b-73ce8c9a7a29, UUID_v4=d4d53dc3-c925-43fe-8c74-74c32b459eb3,
communication, Topic=6.3.2: Bypassing, Difficulty=Moderate
T/F Question 55
Group members who look for meaning in the people using words rather than in the words themselves are less
likely to bypass or be bypassed.
True
False
ANS: True
UUID_v5=c36ef1cd-dbfa-5bcd-8b7b-7cd9ce60e8dd, UUID_v4=2ad842f6-d6e4-41c0-a6d6-1c44462463d8,
communication, Topic=6.3.2: Bypassing, Difficulty=Moderate
T/F Question 56
When dealing with a group member who uses offensive language, it’s important to remember that the use of
such language is okay as long as no one in the group is targeted.
True
False
ANS: False
UUID_v5=49e0ed70-0839-5381-9f74-9000dbcb840a, UUID_v4=60ab8880-0b9a-4e8f-9725-6a05b3f88027,
Objective=6.3: Identify specific language-based obstacles to effective communication, Topic=6.3.3:
Exclusionary Language, Difficulty=Moderate, Skill=Understand the Concepts
T/F Question 57
When dealing with a group member who uses offensive language to attack or intimidate others, your text
recommends using controlling behaviors such as raising your own voice or using sarcasm.
True
False
ANS: False
UUID_v5=2c05797d-3ba6-5c17-be7d-63acca52b667, UUID_v4=6dd7355f-d3f1-4ba9-aaa9-b2bacf4897c3,
communication, Topic=6.3.3: Exclusionary Language, Difficulty=Moderate
T/F Question 58
The use of jargon is always counterproductive in communication.
True
False
ANS: False
UUID_v5=12153805-087e-515a-b855-5e5c1c477e37, UUID_v4=d36b3d58-ee1f-42ca-b2b1-8d68e3b9c4d8,
T/F Question 59
Men tend to language that includes tag questions such as, “Let’s move on to the next item on the agenda, okay?”
True
False
ANS: False
UUID_v5=bc5a6c6f-74b2-5648-b9d2-eeed8e2eac27, UUID_v4=1d39da3b-06dc-4a84-ac79-117187c1e300,
T/F Question 60
Male speech is generally characterized as more direct and forceful than female speech.
True
False
ANS: True
UUID_v5=845d8845-3cc3-507e-afeb-435e4a3072eb, UUID_v4=e4ccd6c0-d1f0-46ef-b2f5-01c661da82aa,
T/F Question 61
Dialects are distinct from the commonly accepted general form of a particular language.
True
False
ANS: True
UUID_v5=b743961e-e3bd-5037-999c-af32a8a549df, UUID_v4=39c24a81-2544-41ca-8e0c-ac5e15a31049,
T/F Question 62
A dialect is the sound of one language imposed on another.
True
False
ANS: False
UUID_v5=f51419cc-99df-5fc2-810c-04837059a63b, UUID_v4=09282b16-6dce-4e3f-9a67-aa2555d468f9,
T/F Question 63
A consistent finding across several studies is that speakers of Standard American English are judged as more
intelligent, ambitious, and successful.
True
False
ANS: True
UUID_v5=2f9b5540-eb56-5817-a11d-112244121ce7, UUID_v4=0f5f5d69-69e3-40b1-99d2-24d5982fff16,
T/F Question 64
Many middle-class African Americans engage in codeswitching as they speak both Black English and Standard
American English.
True
False
ANS: True
UUID_v5=66a55b0a-119f-5ce2-aa03-82eb188f2381, UUID_v4=910d77fc-8fe3-4ea7-8f08-220ada8ed1b4,
Objective=6.4: Recommend appropriate responses to gender-influenced and culture-based differences in
language use, Topic=6.4.2: Language and Culture, Difficulty=Moderate, Skill=Understand the Concepts
T/F Question 65
Researchers suggest that more than 90% of the meaning generated in face-to-face interactions with others is
conveyed through nonverbal behavior.
True
False
ANS: False
Topic=6.5: Nonverbal Communication, Skill=Understand the Concepts, Objective=6.5: Examine the challenges
of interpreting nonverbal messages and adapting your own nonverbal behavior appropriately,
Difficulty=Moderate, UUID_v5=d526100e-bc13-5cb8-b333-a082c4c013ae, UUID_v4=c2eff04f-e248-49e0-
b286-f8dda234d0cf
T/F Question 66
People who are perceived as attractive tend to make more money and get promoted more often than those who
are perceived as unattractive.
True
False
ANS: True
UUID_v5=92e1da81-6619-5c94-b52f-a1f29341f79f, UUID_v4=c9a219fb-ddf8-4e38-a97f-8d73a8f46424,
adapting your own nonverbal behavior appropriately, Difficulty=Moderate, Topic=6.5.1: Personal Appearance
T/F Question 67
Direct and consistent eye contact is insulting to many North Americans.
True
False
ANS: False
UUID_v5=414e592c-be27-5bca-b058-3c67a4dfa4f8, UUID_v4=655138a9-b4a2-40a9-89bf-8f9314b09dd4,
adapting your own nonverbal behavior appropriately, Difficulty=Moderate, Topic=6.5.2: Facial Expression and
Eye Contact
T/F Question 68
Emoticons such as ; ) or :-( are very effective substitutes for communicating feelings and emotions in virtual
teams.
True
False
ANS: False
UUID_v5=c25ad735-7e30-538f-ace9-99a5b9ecc764, UUID_v4=ce72231b-26fe-4f36-ba3c-1048a7c8f424,
adapting your own nonverbal behavior appropriately, Topic=6.5: Nonverbal Communication,
Difficulty=Moderate
T/F Question 69
If you slouch in your chair, other group members may interpret your posture as lack of interest or dislike for the
group.
True
False
ANS: True
UUID_v5=0c8fd1b0-5b75-5473-be00-aec285708063, UUID_v4=543a093b-4f06-4cbb-8d16-e73eb8fe0b53,
T/F Question 70
Appropriate member-to-member touch can result in greater teamwork, solidarity, and sharing among members.
True
False
ANS: True
UUID_v5=978eff79-5560-591f-ba89-b32b33a27d95, UUID_v4=bdc25b9a-3852-4d26-ac16-a5a92e98a3a6,
T/F Question 71
Research suggests that emoticons have a significant effect on the interpretation of a typed message.
True
False
ANS: False
UUID_v5=2fa79508-944c-5f7b-a4ec-033b2adcc375, UUID_v4=95d02cdc-61a4-4de0-8adb-ef26c714436a,
T/F Question 72
A number of studies conclude that group members prefer face-to-face seating for cooperative activities.
True
False
ANS: False
UUID_v5=66a9ffc0-938d-5f7d-b758-a56cab9b03f3, UUID_v4=466cb9d1-45bb-433e-aa54-5acc68f82490,
Topic=6.6.1: Arrangement of Space, Difficulty=Moderate, Skill=Understand the Concepts, Objective=6.6:
Analyze the effects of room arrangements and different zones of interpersonal space on group communication
T/F Question 73
A roundtable seating arrangement tends to foster more interaction than other arrangements.
True
False
ANS: True
UUID_v5=ed1530a5-e5c2-53fc-8d5a-46fcbcbef2f1, UUID_v4=19779e26-a848-4134-9196-e14c640af98f,
interpersonal space on group communication, Topic=6.6.1: Arrangement of Space, Difficulty=Moderate
T/F Question 74
Members of well-established groups who use Hall’s personal zone to communicate with one another will find it
difficult to maintain comfortable interaction.
True
False
ANS: False
UUID_v5=e43f4eb4-53ea-5492-b195-23e3607f4339, UUID_v4=9d5c4c6d-087e-48f8-a3b2-837602afddd3,
T/F Question 75
We usually use Hall’s social distance (4 to 8 feet apart) with new acquaintances and strangers.
True
False
ANS: True
UUID_v4=a6c655de-d3f0-4f07-af04-ccd17f1480d3, UUID_v5=53acdd24-d4b1-5787-b305-42ed8bafaefc,
T/F Question 76
Research continues to confirm that women are more sensitive to nonverbal communication and more accurately
interpret the meaning of nonverbal behaviors across various contexts.
True
False
ANS: True
UUID_v5=da286fbc-8ac1-550c-beff-66b95ec161a4, UUID_v4=5a391f12-f0ae-417a-bd07-1bc64cf29f20,
differences in nonverbal behavior, Topic=6.7.1: Nonverbal Communication and Gender, Difficulty=Moderate
T/F Question 77
People in high context cultures put more emphasis on nonverbal codes to interpret meaning.
True
False
ANS: True
UUID_v5=9721581d-917e-5fea-86ff-1be2a52d4203, UUID_v4=65b5cfc8-ea0b-4ef2-890d-b1f3f2f95527,
differences in nonverbal behavior, Topic=6.7.2: Nonverbal Communication and Culture, Difficulty=Moderate
T/F Question 78
People in low context cultures put more emphasis on language to interpret meaning.
True
False
ANS: True
UUID_v5=0110a41a-6952-5e37-9b98-615e5cf16c05, UUID_v4=a89da5b2-7d0a-4599-b0f0-7a1b4c604472,
differences in nonverbal behavior, Topic=6.7.2: Nonverbal Communication and Culture, Difficulty=Moderate
T/F Question 79
Sociologist Jack Gibb describes a defensive climate as one in which members devote attention to protecting
themselves and defeating their perceived opponents.
True
False
ANS: True
UUID_v5=07f904f8-3e24-5871-9b96-270ba6a5e564, UUID_v4=1a2aa59e-3fb7-49f2-9bcd-479fe01d8db2,
Objective=6.8: Contrast the pairs of behaviors that influence the group communication climate, Topic=6.8.1:
Defensive and Supportive Behaviors, Difficulty=Moderate, Skill=Understand the Concepts
T/F Question 80
There may be times when a group member may need to behave in a way that creates a defensive climate in order
to help a group achieve its goal.
True
False
ANS: True
UUID_v5=f3fe2052-5a28-5cab-a7b8-15da1fa9b74f, UUID_v4=c579e78b-7a03-4e0c-a845-3c793bd12579,
T/F Question 81
The dialectic opposite of the defensive behavior Gibb labels as evaluative is a supportive behavior Gibb labels as
descriptive.
True
False
ANS: True
UUID_v5=b3c39121-f0c1-5ca6-b991-f19551a19933, UUID_v4=009aad67-5659-4160-8e4c-6bc62c7357da,
T/F Question 82
A group member engaging in Gibb’s supportive behavior labeled empathetic might say, “I can’t believe he said
that to you. No wonder you’re upset.”
True
False
ANS: True
UUID_v5=2a2622e2-5202-5151-8c79-e2b0c722b156, UUID_v4=5c9e7f4a-cb20-443e-a5df-ee40049c4ed6,
Defensive and Supportive Behaviors, Difficulty=Moderate, Skill=Apply What You Know
T/F Question 83
According to Jack Gibb’s characteristics of supportive and defensive communication climates, controlling is the
opposite of provisional.
True
False
ANS: False
Topic=6.8.1: Defensive and Supportive Behaviors, Skill=Understand the Concepts, Objective=6.8: Contrast the
pairs of behaviors that influence the group communication climate, Difficulty=Moderate, UUID_v5=06efdb8d-
eb6f-55c9-ac98-f0eef567da7f, UUID_v4=5ff81f5c-50b4-4a73-896a-c76022d774a4
T/F Question 84
Groups in supportive climates show evidence of nonverbal immediacy.
True
False
ANS: True
UUID_v5=cf8731b9-203e-5eaf-a25a-43c176d8022c, UUID_v4=448d63c2-2dec-42fc-b086-3b0e62ec7e0d,
T/F Question 85
A group member showing nonverbal immediacy would lean back, sit farther away from members, and rarely
make eye contact.
True
False
ANS: False
UUID_v5=c04e17cd-2fa2-579a-bbb2-8a97dee0f92e, UUID_v4=855c6ef7-b092-4c0b-aec6-1d38c1f8a5f5,
Immediacy in Groups, Difficulty=Moderate, Skill=Apply What You Know
T/F Question 86
A group member showing nonverbal immediacy would be more likely to touch other members on their shoulder
or arm when talking to them.
True
False
ANS: True
UUID_v5=873210c7-2e15-5f13-acbf-6c99987264ec, UUID_v4=f778732e-4b8b-4404-bb45-27065288178c,
Skill=Apply What You Know, Topic=6.8.2: Immediacy in Groups, Difficulty=Moderate, Objective=6.8:
Contrast the pairs of behaviors that influence the group communication climate
Essay
Essay Question 87
In dialectic terms, explain why effective group members rely on both verbal and nonverbal communication to
generate meaning.
UUID_v5=8fdbc30b-31cf-58ed-88b0-69212266480c, UUID_v4=de98d689-8385-44b6-9ef7-cdfd7155345e,
Difficulty=Difficult, Skill=Understand the Concepts, Objective=6.1: Identify the differences between verbal
communication and nonverbal communication, Topic=6.1: Two Essential Tools
Essay Question 88
What does the expression “Meanings are in people, not in words” mean? Do you agree or disagree? Provide at
least two examples to support your answer.
UUID_v5=6035ad9b-e81b-5857-8850-4c7c4b3bed93, UUID_v4=619ba949-b149-42fa-9b07-e61dee93bd37,
Objective=6.1: Identify the differences between verbal communication and nonverbal communication,
Topic=6.1: Two Essential Tools, Skill=Understand the Concepts, Difficulty=Moderate
Essay Question 89
What is team talk? Identify and describe three of Donnellon’s six dimensions of team talk. Provide an example
of how you would express each dimension. Then explain how can understanding and using team talk improve
group communication?
UUID_v5=04d99072-c350-5568-b5bb-602392ea416c, UUID_v4=1dcd8c47-2b07-48a1-8665-cf9441a5c218,
Topic=6.2.1: The Dimensions of Team Talk, Difficulty=Difficult
Essay Question 90
According to Anne Donnellon, effective team talk is essential for the overall productivity of a group. Identify
and briefly explain at least three strategies that groups can use to produce a stronger, more cooperative group
that uses team talk effectively.
UUID_v5=b4c70682-d959-5d35-ab30-4a2e9509a3ec, UUID_v4=de58b919-08be-4079-bed3-2b18f8d6bd38,
Essay Question 91
Why and under what conditions should you use “I,” “you,” and “we” to express yourself in groups? Provide
examples to contrast the ways in which you should use these three pronouns.
UUID_v5=1217a2af-2126-598b-8698-14930912204b, UUID_v4=106c24ac-f74b-45e8-b637-6a5ea89eef94,
Topic=6.2.2: Use “I,” “You,” and “We” Language Appropriately, Difficulty=Moderate
Essay Question 92
Explain the differences between abstract and concrete words. Provide two examples of an abstract word and two
examples of a concrete word. Why do concrete words help prevent misunderstandings?
UUID_v5=52e18e35-05da-5029-9f43-e55bd22715a2, UUID_v4=b3c62a31-390d-475b-8922-5e0fefe08488,
Essay Question 93
Identify and describe four strategies for challenging and stopping verbal abuse. In your opinion, which strategy
would you be likely to use? Why did you choose this particular strategy?
UUID_v5=31b0a7f6-c93e-5cea-816e-6806b4536aa7, UUID_v4=011e52b2-1b90-471f-8e26-aa5c26ac87a0,
communication, Topic=6.3.3: Exclusionary Language, Difficulty=Moderate
Essay Question 94
Reflecting on your past experiences working in groups, have you ever been a part of a group that experiences a
climate in which verbal abuse was present? How did such abuse language affect group effectiveness and morale?
Did the group do anything to address this abuse? If so, what did the group do and was it effective?
UUID_v5=9343609c-e821-5cd7-aa90-90b5a8b272ab, UUID_v4=dd825730-12d9-4ebf-8ef7-625b927c1ec8,
Skill=Apply What You Know, Objective=6.3: Identify specific language-based obstacles to effective
communication, Topic=6.3.3: Exclusionary Language, Difficulty=Difficult
Essay Question 95
Define the term jargon and discuss the role that it plays in group communication. Include in your answer both
the advantages and disadvantages of using jargon.
UUID_v5=aaa0cc39-8566-5c8a-a2e2-1d552fd1e166, UUID_v4=fb4afe67-a8ed-4b69-8969-84cf699967ce,
Essay Question 96
Researchers claim men and women tend to use language quite differently. What are the differences between the
ways in which males and females use language? Do you agree with this analysis of male and female speech?
Justify the basis for your agreement or disagreement.
UUID_v5=bd787c65-c175-5e7c-85e3-e439588f8bb6, UUID_v4=bd73952b-24b5-4579-9680-e0a34c8b19a3,
Difficulty=Moderate, Skill=Understand the Concepts, Objective=6.4: Recommend appropriate responses to
gender-influenced and culture-based differences in language use, Topic=6.4.1: Language and Gender
Essay Question 97
According to Judith Hall, what are the major differences in the ways men and women use nonverbal
communication? Based on your own observations, how consistent or accurate are these differences?
UUID_v5=42a6826d-5898-583b-b34a-5e3b85527bad, UUID_v4=1af07996-589a-4b3e-a985-3d37baa058ad,
Essay Question 98
What is Whorf Hypothesis? What makes this theory so controversial? How has the theory been modified over
the years?
UUID_v5=10bf9be9-c3cc-5ac7-b09b-f8c60e9bc80e, UUID_v4=60cf4089-6fe5-4977-981b-36a1a42526dc,
culture-based differences in language use, Topic=6.4.2: Language and Culture, Difficulty=Difficult
Essay Question 99
Discuss the concept of codeswitching. Include in your answer an indication both of what it is and examples of
when it might be used.
UUID_v5=9867f5bb-93f8-5a63-9a8a-7c9b8d8ba926, UUID_v4=60f07951-86a9-42fb-9570-b0d5596edd8e,
Essay Question 100

In their book Rules of the Net, Thomas Mandel and Gerard Van der Leun offer the following suggestion:
“Nothing—especially the symbols on the top row of your keyboard—can substitute for a clear idea simply
expressed. Avoid :-) and all associated emoticons . . .” Explain why you agree and/or disagree with Mandel and
Van der Leun’s advice.
UUID_v5=9fdb61b7-368a-5016-b444-e2a95c5c9759, UUID_v4=5c08a5f1-a060-4b8c-bc01-ec959a374500,
Difficulty=Difficult
Essay Question 101

How can silence speak more than words? Provide two examples in which your silence can communicate
significant meaning to other group members.
UUID_v5=a4528591-c5de-5af9-b531-b75d7b4abb54, UUID_v4=c169908e-cf24-4624-bb5a-4a3f614dd4a5,
Difficulty=Moderate
Essay Question 102

Describe and provide examples of three ways in which facial expressions allow listeners to continuously
contribute to an ongoing group discussion.
UUID_v5=e4ad1bbc-d381-5df1-b8bf-b5d1cfb5f87f, UUID_v4=2e23c051-265d-44d5-9d22-e9bd0c2d1aa8,
adapting your own nonverbal behavior appropriately, Topic=6.5.2: Facial Expression and Eye Contact,
Difficulty=Moderate
Essay Question 103

Identify the four vocal expression qualities that add meaning, emphasis, and authority to your voice. Which of
these four qualities would you like to improve in your own voice? Explain why you chose this quality and what
you would do to improve it?
UUID_v5=fa0091a4-233c-5202-80e7-568dd42b49fd, UUID_v4=84d322e3-0b1d-495e-b16a-d587e8e89b86,
adapting your own nonverbal behavior appropriately, Topic=6.5.3: Vocal Expression, Difficulty=Difficult
Essay Question 104

Given that touch is one of the most potent forms of physical expression, how should it be used appropriately in
groups?
UUID_v5=e0cb9e80-eb44-50ac-9214-946ec02db78d, UUID_v4=1645d619-2d60-43e3-a648-9ea513da536a,
Skill=Apply What You Know, Objective=6.5: Examine the challenges of interpreting nonverbal messages and
Essay Question 105

Many members of virtual teams (and everyday email users) rely on emoticons to communicate emotions. What
do researchers conclude about the effectiveness of these shorthand graphics? Why do you agree or disagree with
these research claims?
UUID_v5=496196db-dd86-55ec-8af9-9ce0a1a22782, UUID_v4=6ef4c6d1-960a-4942-966b-4cc89204ce79,
Difficulty=Moderate
Essay Question 106

You are responsible for arranging a room for a meeting of 12 people. In the room are four tables 6 feet in length
and 12 chairs. Draw or describe an arrangement that would discourage group interaction among group members.
Why does this arrangement discourage interaction? Draw an arrangement that would promote the maximum
amount of group interaction. Why does this arrangement encourage interaction?
UUID_v5=c95db667-4c42-5173-b362-5e5036515884, UUID_v4=9280093b-7bdd-4eef-88f2-6dac1f66297c,
Skill=Apply What You Know, Objective=6.6: Analyze the effects of room arrangements and different zones of
interpersonal space on group communication, Topic=6.6.1: Arrangement of Space, Difficulty=Difficult
Essay Question 107

Your choice of seating position in groups has a direct effect on interaction and influence.
Explain the implications of choosing seat in the following positions: (1) at the head of a table; (2) in the middle
seat of a table’s side; (3) at the corner of a table; (4) next to a selected group member; and (5) across from a
selected group member.
UUID_v5=4fdd5d90-d553-5dd8-aa0d-5c9ced98dbdc, UUID_v4=8a06efcb-40a5-4834-89ab-d20c36a1cf36,
Objective=6.6: Analyze the effects of room arrangements and different zones of interpersonal space on group
communication, Topic=6.6.1: Arrangement of Space, Difficulty=Moderate, Skill=Understand the Concepts
Essay Question 108

What do the words proxemics and territoriality mean in the study of nonverbal communication? Explain how
these terms relate to Edward Hall’s four zones of interaction.
UUID_v5=643d19b5-4729-5554-a2f7-97b17b5adff7, UUID_v4=9a2a4b89-894e-43b6-958a-1127a4cca31e,
Objective=6.6: Analyze the effects of room arrangements and different zones of interpersonal space on group
communication, Topic=6.6.2: Perceptions of Personal Space, Difficulty=Difficult, Skill=Understand the
Concepts
Essay Question 109

Identify and explain each of Hall’s four zones of interaction. Which zones of interaction are groups more likely
to use?
UUID_v5=4c259e2c-ea7a-5d23-afa4-a79ad72ed839, UUID_v4=e05140bd-337f-4e0d-bc06-a023670e4b54,
interpersonal space on group communication, Topic=6.6.2: Perceptions of Personal Space, Difficulty=Difficult
Essay Question 110

Discuss the impact of gender and culture in terms of nonverbal communication in groups. Use examples to
support your claims.
UUID_v5=87b90c9c-b1f8-5592-b2b7-480699991ae9, UUID_v4=93bb5aa0-2934-4ee4-9bec-fa59e0106555,
differences in nonverbal behavior, Topic=6.7: Nonverbal Differences, Difficulty=Difficult
Essay Question 111

Jack Gibb has described six pairs of communication behaviors that influence whether a group’s climate is
defensive or supportive. Identify and describe four of the six pairs of behaviors. How does each type of behavior
affect a group’s climate?
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communication climate, Topic=6.8.1: Defensive and Supportive Behaviors, Difficulty=Difficult
Essay Question 112

Your text explains that the paired communication behaviors in Jack Gibb’s supportive and defensive
communication model are not necessarily “good” or “bad” behaviors. Rather, they represent dialectic tensions.
There may be times when you should express yourself in evaluative, controlling, strategic, neutral, superior, or
certain terms. Choose four of these defensive behaviors and explain why they may be appropriate and useful in a
group discussion.
UUID_v5=ad9e6d5d-bf34-53b8-896f-03abf4840ddc, UUID_v4=cb97b632-de07-4bac-b043-a68514e26b90,
Difficulty=Difficult, Skill=Understand the Concepts, Objective=6.8: Contrast the pairs of behaviors that
influence the group communication climate, Topic=6.8.1: Defensive and Supportive Behaviors
Essay Question 113

What is nonverbal immediacy, and why is it important in group communication? Describe at least five nonverbal
behaviors that generate nonverbal immediacy.
UUID_v5=9ed6741e-9abc-5020-b6e6-2afab83bf2aa, UUID_v4=8d142250-bd62-44fe-a836-7c7c6e496d06,
Difficulty=Moderate, Skill=Understand the Concepts, Objective=6.8: Contrast the pairs of behaviors that
influence the group communication climate, Topic=6.8.2: Immediacy in Groups

Working in Groups 7th Edition Engleberg Test Bank

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