JULIE STIEDEMANN

384 Elian Valley, Detroit, MI

+1 (555) 905 9188
WORK EXPERIENCE

JIRA ADMINISTRATOR
04/2017 - PRESENT
Phoenix, AZ

 Experience with JIRA and Confluence

 Experience with the installation and configuration of the latest version of JIRA and
Confluence
 Experience with Cloud service architecture, database structure, and frameworks
 Experience with Pivotal Stack, Pivotal Tracker, Spring Cloud, including micro-
services, GitLab, Artifactrory, or Nexus repositories, and Concourse or Jenkins and
logging, including Splunk
 Experience with the migration of content during equivalent upgrades
 Perform defect validation and post-implementation validation
 Define, compile and report metrics
 Respond to support inquiries with a sense of urgency
 Adhere to defined processes and procedures

ATLASSIAN JIRA ADMINISTRATOR

02/2014 - 11/2016
Philadelphia, PA

 Be client focused, satisfaction oriented and inclusive

 Proactively communicates status/progress, challenges and escalations to
management without prompting
 Uses problem solving, critical thinking skills and independent thinking to overcome
challenges
 Adapts to cultural and organizational climates across global teams and partners with
them on resolutions
 Perform ad-hoc requests as requested
 Analytical thinker that is expert at problem solving, conflict resolution, negotiation
and decision making
 Operates independently most of the time with minimal supervision
 Performs data analysis / research and assesses impact (change impact). For example,
workflow migration requests (boards, timelines, etc.)

SENIOR SCM SPECIALIST / JIRA ADMINISTRATOR

12/2006 - 10/2013
San Francisco, CA

 Decomposes and translates requirements

 Performs application and interface troubleshooting
 Proficient in JQL queries
 Experience as a JIRA administrator and customizing JIRA projects
  Experience with using JIRA REST APIs for integration schemes, complex workflows,
screen schemes, permission schemes, and notification schemes
 Experience with performing all areas of configuration management (CM), including
planning, identification, change control, status accounting, and validation and
verification for multiple product baselines
 Experience administering Atlassian products (Jira, Jira Agile, Confluence)
 Exposure to Linux/Unix command line tools

EDUCATION

UNIVERSITY OF GREAT FALLS

2001 - 2005
Bachelor's Degree in Computer Science

PROFESSIONAL SKILLS

 Excellent problem-solving skills, process implementation skills

 Possession of excellent oral and written communication skills, including interacting
with senior clients
 Excellent interpersonal, organizational, and communication skills working with
customers
 Excellent time- and project-management skills
 Demonstrated experience in installing, configuring and administering Atlassian
plugins
 Experience administering and customizing JIRA projects, experience performing
migrations
 Proven experience installing, maintaining and troubleshooting the Atlassian product
suite