Ujjwal Singh Thakuri

Abu Dhabi, United Arab Emirates

Email: ujjwalsinghthakuri@gmail.com
Phone: +971 56 654 7091

Objective:
Dedicated hospitality professional with 2 years of experience delivering exceptional customer service. Eager to
contribute my skills and passion for excellence to a dynamic team in the UAE, creating memorable experiences for
guests.

Professional Summary:
• Customer-focused professional committed to providing exceptional service.
• Quick learner with a keen interest in acquiring menu knowledge rapidly.
• Proficient in POS systems for accurate order processing.
• Fluent in English and Hindi, facilitating effective communication.
• Detail-oriented, collaborative team player eager to excel in a new UAE opportunity.

Work Experience:
Waiter
The Chimney Restaurant, Kathmandu, Nepal. (02/2022 - 03/2023)
• Provided top-notch customer service by accurately taking food and drink orders.
• Collaborated seamlessly with kitchen and bar teams to ensure timely, quality order delivery.
• Demonstrated comprehensive menu knowledge for guest inquiries and recommendations.
• Maintained a spotless and organized workspace.
• Skillfully handled payments and managed bills with professionalism.
• Assisted in effective inventory management to maintain stock levels.

Food Runner
Tiger Palace Resort, Bhairahawa, Nepal. (07/2017 - 02/2019)
• Began as a Food Runner, ensuring precise and presentable food delivery to guest tables.
• Worked in a team to coordinate service during busy events and banquets.
• Collaborated closely with kitchen and wait staff for a seamless dining experience.
• Progressed to the role of a Waiter, enhancing guest interactions and providing exceptional service
• Ensured a pristine and organized dining area and workspaces.

Education and Internship:

Advanced Diploma in Hospitality Management (2017)
Asian School of Tourism and Hotel Management, Butwal, Nepal.
Internship: Royal Bintang Hotel, Malaysia (01/2017 - 06/2017)
Gained valuable cross-departmental insights into hotel operations, staff training sessions, and in-depth knowledge
of proper service etiquette.

Training and Courses:

• Successfully completed courses in basic bakery and food safety practices at Hidden Palace, Nepal (2021)
• Responsible Beverage Training at Kings Hospitality, Nepal (2019).

Skills:
• Exceptional customer service with a proven track record of resolving challenges positively.
• Accurate order processing and effective multitasking, particularly during peak hours.
• Professional appearance and demeanor, consistently maintaining a polished presentation.
• Proficient in POS systems and Microsoft Office, enhancing operational efficiency.
• Strong teamwork and collaboration skills, fostering a harmonious work environment.
• Commitment to maintaining hygiene and safety standards for a clean and secure dining environment.

Hobbies and Interests:

• Enthusiastic about culinary adventures
• Dedicated to sports and fitness
• Active participation in volunteer work

Personal Information:
• Name : Ujjwal Singh Thakuri
• Date of Birth: 1994-10-01
• Nationality: Nepalese
• Marital Status: Single

Passport and Visa:

• Passport No.: 11428812
• Date of Issue: 08 May 2019
• Date of Expiry: 07 May 2029
• Visa Type: Visit Visa for UAE

I declare that the information provided is accurate to the best of my knowledge and belief.

UJJWAL SINGH THAKURI