Detailed lesson plan

Operating the bar (bartender)

|. Objectives

A. Content standard

The learners should understand the order taking procedures and policies and factors
that affect intoxication

B. Performance standard

The learners perform taking procedures and policies and factors that affect
intoxication

C. Learning competencies

At the end of the lesson, the students are expected to:

a) Define how to take orders procedures and policies.

b) perform the order taking procedures and policies; and

c) value the importance of taking order procedures and policies.

||. Subject Matter

Topic: Order taking procedures and policies and factors that affect intoxication

References: https://www.scribd.com/document/490457012/Learning-Module-4-BARTENDING

Materials: laptop, smart Tv, PowerPoint presentation

|||. Procedure

Teacher's activity Student's activity

 A. Preparation

• Opening Prayer

Class let’s all stand. May I have Ms. Arellano (students will stand)
to lead a prayer?
Our Father, Who art in heaven, Hallowed be Thy
Name. Thy Kingdom come. Thy Will be done, on
earth as it is in Heaven. Give us this day our daily
bread. Amen
•Greetings

Good Morning class! Good Morning Ma’am!

Before you seat, please arrange your chairs (Students arrange their chairs)
properly

Okay class you may now take your seat.

• Checking of Attendance

Okay class say present if your name is called

Ok ma'am

• checking the assignment

Did I give an assignments Class?

None ma'am
• Classroom rules

So class , before we start our class today we have a

classroom rules for you to follow.

Lorie Jane please read the classroom rules 1. Raise your hand to speak or volunteer.

2. Listen to teacher attentively

3. Avoid using cellphone during the discussion.

Thank you Lorie Jane

Those are our classroom rules! Yes ma'am

Did you get it class?

• Review

Okay,before we start let's have a review ,

What was our lesson last meeting ?

Our last topic was all about flairtending.

Okay Ms. Eltagon

Very good!

What is flairtending? flairtending is the act of flipping , spinning,

throwing , balancing ,catching bottles , drinks and
Ok Ms. Bataluna various bar tools while in the process of making
Thank you Ms. Bataluna. mixed drinks .

• Motivation

Ok class before we start our discussion today I have

a videos here for you to watch. And after that tell to
the class what is your observation about the video
you ve watch.

Do you understand class? Yes ma'am

Let's start (showing the videos)

(video finished

Okay class since you already finished watching the

video, lets talk now about your observation .

Anyone from the class?

My observation about the video that I watch is
Okay Ms. kimberly the proper way of taking orders and proper way
to treat customers.

Thank you Ms. Kimberly

What else?
My observation about the video Ive watch is how
Anyone ? okay Mr. halandong to handle customers that affected intoxicated.
Thank you Mr. halandong
Presentation of the lesson

Activity

Now I will group you into four groups . Each group

will arrange the scramble word in the envelope that
I give you ,if you're done arrange the word select
one representative to explain it the class. I will give
you 2 minutes to finish the task. The 1st group who
can finish the task will earn 5 points and the second
group will earn 3 points.
Yes ma'am
Do you understand class?
The students start the task in their respective
group.

Analysis

What do you observe to our activities today ?

Anyone from the class.

Okay Ms. Lumadas I observe that our activities today is all about the
policies of taking orders.
Thank you .

What else?
I observe that our activities today is all about
Mr. Mangangot identifying person who affect intoxication.
Okay thank you .

Introduction of the lesson

Order taking is a process of recording orders

accurately, securing recorded data and delivering
the same.
The ten(10) basic steps of taking beverage order
What are the ten(10) basic steps of taking beverage by the guests
order by the guests?
1. Approach guests to take order

2. Right side/ presenting the menu

3. Suggestive selling

4. Waiting for the guest to take order

5. Taking order to women before men guest

6. Asking the order

7. Listing all down the orders by the guests

8. Verification of orders

9. Recognize by the other waiters/waitress

10. Say thank you

Oder taking policies

What are the order taking policies?
1. Preparation for taking beverage orders

1.

* make sure you are well groomed and tidy.

*make sure you know the items on the

beverage list and knowledge about any happy
hours. 2. Approach the table

2.

*approach the table to take the beverage order

within three minutes of the guest being seated.

*stand on the right-hand side of the guest where

possible or at the end of the table.
*greet the guest , remember to use the guest name
where known.

*smile genuinely.

*maintain good posture

*give the guest enough time to look at the beverage

list or to decide. 3. Make suggestions/recommendations

*suggest specialties , signature beverages, or

premium brands, water, snacks to go with the
drinks when appropriate.

*find out the guest preference for service, for

example,on the rocks,with soda,with tonic water ,
etc.

*suggest a specialty drink if a guest is not sure

what to order.

4.take the order

*always take orders from women first, then men.

*listen carefully to each guest orders and repeat the

order and details.

*do not interrupt the guest.

5. Repeat the order

*speak clearly and politely repeating the order back

to the guest.

6. Leaving the table

*always say thank you and smile genuinely.

*maintain eye contact.

*take beverage lists or menu with you.

okay class,as a bartender how do you know that

your customers already affected by alcohol? How
do you recognize it?
Anyone from class?

Okay, Mrs.Somoso We can tell if a guest is already affected by

alcohol the way he/she talk,and complaints that
drinks are getting weaker.kkk
Okay thank you Mrs. Somoso

Three recognizing stages of intoxication

1. Green level _ no noticeable behavior change

Customer:

1. Is talkative

2. Seems relaxed, comfortable, happy

3.Yellow level_ relaxed inhibitions and impaired

judgement.

Customer:

1. Becomes louder and more talkative

2. Becomes more quiet

3. Behave in an overly friendly way

4. Curses at the servers slow service

5. Complaints that drinks are getting weaker

6. Insists on singing with band.

3. Red level_ loss of motor coordination

1. Spills a drink

2. Sways when walking

3. Has slurred speech

4. Ask for a double

5. Is unable to pick up change

6. Annoys or argues with other customers

 7. Becomes tearful or drowsy

8. Has difficulty focusing

9. Falls or stumbles.

Class if you are a waiter/waitress/bartender in a

bar, how you to handle intoxicated guests?

Anyone from the class?

If I am a waitress I can handle the drunk guest by
Okay bernadette staying calm, don’t argue with the drunk
guest,and don’t embarrass them in front of other
guests or employees.
Thank you bernadette

ABSTRACTION

What are the three recognizing stages that affect

intoxication?

Ms. apilan
The three recognizing stages that affect
Thank you Ms. Apilan intoxication are; green, yellow and red level

What are the order taking policies?

Okay Ms. Bentos The order taking policies are; Preparation for
taking beverage orders, Approach the
table ,Make suggestions/recommendations,.take
Thank you Ms. Bentos the order,Repeat the order and leaving the table.

Application

Class today I will be grouping you into four groups.

Each group will perform how take orders in
bar/restaurant . I will give you 5 minutes to make
your script and the score will be followed by the
criteria.

|V . Evaluation

Prepared by: Bina T. Manacquit