1.

Emergency Reporting and Response

1.1 Purpose

This chapter describes minimum requirements for emergency reporting, as well as for
response actions during an emergency.

1.2 References

Saudi Aramco (SA) General Instructions (GIs):

GI 6.025, Control of Remote Area Travel and Search/Rescue Procedures

SA Safety Management Guide: Emergency Preparedness

SA Emergency Management Guide

SA Safety Handbook, Minimum Safety Rules

1.3 Emergency Response Plan

1.3.1 SA and contractor personnel shall be familiar with the following:

A. Specific facility emergency response plan.
B. Specific roles/responsibilities (e.g., for supervisors—to provide head
counts).
C. Locations where resources are available.
D. Facility’s audio and visual alarms.
E. Evacuation routes and procedures.
F. Assembly areas and shelters.

1.4 Emergency Reporting

1.4.1 All emergencies shall be reported immediately (e.g., to the nearest SA

Security Main Gate or Security Control Center [SCC]).

1.4.2 Signs shall be conspicuously posted at the work site with the emergency
telephone numbers and reporting instructions.

1.4.3 Reporting emergencies within Saudi Aramco shall be:

A. By telephone. Dial 911.

B. By radio. Radio an operations group that has a telephone and ask them to
dial 911 if you cannot contact the Security Main Gate or SCC directly.

CSM I-1 Emergency Reporting and Response May 2018 Page 1 of 3

 1.4.4 Reporting emergencies from outside SA or by mobile phone shall be:

A. Dial the following number depending upon the area:

Area RSCC Dial 911 Number Area RSCC Dial 911 Number
Central Area (013) 872-0911 Dhahran Central (011) 285-0911 Riyadh
RSCC (013) 880-0911 Region (013) 574-0911 Pump
(013) 876-0911 RSCC Stations
(013) 578-0911 Shaybah (013) 878-0911 Khurais
(013) 875-0911 Turaif (013) 578-1911
(013) 877-0911 Al-Jawf (013) 874-0911 Hawtah
Southern (013) 572-0911 Abqaiq Western (012) 427-0911 Jeddah
Area RSCC (013) 576-0911 Udhailiyah Region (014) 397-0911 Yanbu &
(013) 577-0911 Mubarraz RSCC Madinah
(013) 862-0911 Shedgum (017) 310-0911 Jazan
(013) 873-0911 South
Ghawar
Northern (013) 378-0911 Tanajib
Area RSCC (013) 379-0911 Manifa
(013) 679-0911 Khursaniyah
(013) 673-0911 Ras Tanura
(013) 677-0911

B. By messenger. Send a messenger to the nearest telephone, radio, SA

Security Main Gate or SCC to report the emergency.

1.4.5 When transmitting a message by telephone, radio or messenger, ensure the

following information is provided:

A. Exact location (e.g., plant, building or house number).

B. Nature of the emergency (e.g., fire, explosion or gas release).

C. Type of service required.

D. Number of injured personnel.

E. Telephone number you are calling from, if available.

F. Caller’s name and badge number.

Note: Stay on the telephone or radio until told to hang up. Repeat the
message if asked to do so. If possible, post a lookout to direct the
ambulance, fire truck, helicopter or other response vehicle to the right
location.

CSM I-1 Emergency Reporting and Response May 2018 Page 2 of 3

1.5 Actions to be Taken During Emergencies

1.5.1 This section lists primary actions for personnel not involved with
emergency response. Whether a responder or not, all personnel shall be
knowledgeable of the minimum requirements that are specific to each
operating facility/area during an emergency.

1.5.2 The actions that shall be performed by personnel not involved with
emergency response that are common across all SA facilities/sites are as
follows:

A. Upon hearing an emergency alarm, personnel shall:

 Stop all work immediately.
 Safely shut down all equipment.
 Evacuate to the predetermined assembly point.

B. Supervisors shall:
 Stop all work immediately and cancel work permits.
 Safely shut down all equipment.
 Evacuate all personnel to a predetermined assembly point or shelter
area.
 Conduct a roll call or head count to account for every person. In the
event a person is missing, his/her name and last known location shall
be communicated to the Incident Commander immediately.
 Prevent personnel from returning to work until notification has been
received from the SA proponent organization (SAPO).
 Revalidate all work permits prior to commencing work.

Contractors shall provide home and mobile telephone numbers (and those of
replacements) to the SAPO for emergency contact after hours for incidents involving
the contractor’s job, personnel or equipment. These telephone numbers shall be kept
current and posted at the job site.

CSM I-1 Emergency Reporting and Response May 2018 Page 3 of 3