Letter of Offer 72346

Page 1
Date of issue: 27 September 2023

Letter of Offer 72346

Student name: DUGAND BARCO, Valentina

0000048268 Please quote student number in all communications with
Student number:
BROWNS.
Date of birth: 6 May 2002

Dear Valentina,

Thank you for choosing to study at BROWNS English Language School. We are pleased to offer you enrolment in
the following face-to-face delivered course/courses:

This Letter of Offer is valid until 4/09/2024

Student Obligations

1. You are responsible for keeping a copy of this agreement and receipts for tuition or non-tuition fee
payments.
2. You must advise us of your emergency contact details, contact details for your parents or legal guardians
(student under 18 years old) and your local mobile phone number within 7 days of arriving in Australia.
3. You must advise us within 7 days of any changes to your contact details, emergency contact details or
contact details for your parents or legal guardians (student under 18 years old).
4. For emergencies related to students arriving, please call: +61 431 032 276

Acceptance of Offer Declaration

Intensive General English - Beginner to Advanced (CRICOS

Course name
Code: 076222B) at Gold Coast
Dates/duration 17 Jun 2024 to 3 Jan 2025 (24 weeks)
Study breaks Holidays in Period: 9/09/2024 to 4/10/2024

Read the below.

 I confirm the above details are true and correct.

 It is my responsibility to seek to understand the terms and conditions of this Offer Letter,
including the Student Agreement below.
 I agree to abide by these terms and conditions and accept this Letter of Offer.
 Any variations of the terms and conditions listed in this agreement will be provided to me in
writing and signed by an authorised employee of BROWNS.
 (if applicable) I confirm that I have been offered a payment plan under the Tuition Protection
Service (TPS) framework; however, I have chosen to pay more than 50 per cent of the total
tuition fee.

Please sign or type your name to confirm the Acceptance of Offer Declaration.
 Letter of Offer 72346
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Date of issue: 27 September 2023

Signature: (Applicant ONLY, not Agent or Sponsor)

_______________________________________________________________________

Date: _________/_________/_________
 Letter of Offer 72346
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Date of issue: 27 September 2023

STUDENT OBLIGATIONS AND AGREEMENT

The following is an agreement between BROWNS English Language School Pty Ltd (“BROWNS”), trading as
BROWNS English Language School and BROWNS Professional, and an intending student (including the
parent/guardian who has signed this agreement). Please make sure that you understand and sign this agreement
before completing your enrolment by paying your fees. Ensure you keep a copy for your records. As an applicant
for enrolment at BROWNS, I agree to abide by the following:

- I understand that I will be assessed during my studies.

- It is a condition of my enrolment to maintain satisfactory progress and attendance at a rate that will
enable me to finish my course within the nominated duration.
- I agree to pay course fees and other charges on the due dates as outlined in my Offer Letter and Invoice. I
agree that BROWNS may alter tuition and non-tuition fees from time to time and that BROWNS will notify
me in writing of any changes that affect my enrolment.
- I understand a whole week of tuition is payable in weeks that contain a public holiday, and classes are not
held on public holidays.
- I understand if my fees are overdue at any time during my course, I may be suspended from class or have
my enrolment cancelled. In addition, BROWNS will report Student Visa holders to the Department of
Home Affairs (DHA).
- I understand BROWNS must have my accurate visa details at all times and may need to notify any changes
to the Australian Department of Home Affairs (DHA).
- I am required to meet the course requirements and abide by BROWNS rules and regulations. If I breach
any of these rules or my behaviour is deemed unacceptable, BROWNS reserves the right to cancel my
enrolment. I may not be eligible for a refund of any fees paid.
- I am responsible for my books, equipment and materials provided and for replacing them if I lose or
misplace them, as they are a required part of my course/s.
- I agree all lessons and any related material supplied by BROWNS are copyrighted, remain the property of
BROWNS, and in some cases, must be returned to BROWNS upon completion of my course.
- I understand I may be required to attend excursions organised by BROWNS as a part of my course/s,
which will be arranged at no additional cost.
- I understand that BROWNS, and its representatives and staff, will not be held liable for any loss, damages,
death, illness or injuries to people or property whilst on any activity or excursion organised by BROWNS. It
is my sole responsibility to take out insurance against such risks. Therefore, BROWNS recommends that I
take out comprehensive travel, accident and medical insurance in my own country before travelling
abroad.
- I understand it is my responsibility to keep a copy of this written agreement as supplied by BROWNS and
receipts of any payments of tuition fees or non-tuition fees.
- I agree that I will comply with all BROWNS policies and procedures related to my enrolment. These
policies and procedures are available from the BROWNS website.
- I consent to study online in the event of health and safety conditions at the campus or circumstances
outside the control of BROWNS prevent the course from being delivered face to face.
- I am aware of the estimated cost of my stay in Australia and understand that I am responsible for
meeting all living costs associated with my stay. (Information relating to indicative costs of living in
Australia can be accessed at https://brownsenglish.edu.au/student-life/welcome-to-the-browns-family.)
- This written agreement, and the right to make complaints and seek appeals of decisions and action
under various processes, does not affect the rights of the student to take action under the Australian
Consumer Law if the Australian Consumer Law applies.
- I confirm that I have read and understood the following:
 Letter of Offer 72346
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Date of issue: 27 September 2023

Refund Policy Outline

- Cancellations are only effective once they are received in writing.

- All requests for a refund must be made in writing via the refund request form available on the website or
from reception. Email the form to apply@browns.edu.au.
- If you are not granted a visa all fees, except the Application Fee, will be refunded within 4 weeks of
receiving written notification.
- Cancellation means the Application Fee, or its equivalence is non-refundable.
- If you cancel your course 4 weeks or more before your course commencement date, all fees received
except the Application Fee will be refunded. If you cancel your course less than 4 weeks before your
course commencement date, a cancellation fee of 50% of paid tuition fees will also apply. BROWNS will
refund all other fees except the Application Fee. If you advise cancellation on or after your course
commencement date, BROWNS will refund no tuition fees.
- If you defer your course's commencement date and then later cancel your course before the new
commencement date, the refund policy will apply from the original course state date, not the deferred
start date.
- You will be offered a refund of the unused portion of course fees paid if we do not offer an advertised
course or withdraw the delivery of the course before its completion. Alternatively, you may be offered a
suitable alternative course at no extra cost. You have the right to choose a refund or the offer of
placement in another course.
- Once the Placement Confirmation is issued, the Homestay, Apartment/Residence fees are not refundable
if you advise us less than 2 weeks before your commencement date that you wish to cancel the service
unless BROWNS can find a suitable replacement.
- Any refunds payable under this policy will be made within 4 weeks of receiving the written refund
application.
- All refunds will be paid to the person who has entered the contract with BROWNS unless the person gives
a written direction to pay the refund to someone else.
- In all cases of suspension and expulsion due to non-compliance with the Student Code of Conduct, no
refund of monies paid to the School will be made unless required by law.

Full copy can be found here: BROWNS Refund Policy and General Fees

Complaints and Appeals Policy Outline

BROWNS is committed to providing effective, efficient, timely, fair and confidential complaints and appeals
handling procedures for all Students. This policy covers both academic and non-academic complaints and appeals.
Students can make a complaint or appeal regarding their dealings with BROWNS, our education agents or any
related party BROWNS has an arrangement.
Students can sometimes be dissatisfied with their study, agent or some other part of their experience. We
encourage you to talk to someone who can try to assist. BROWNS will always help you resolve your issue
promptly, respectfully, and courteously. If BROWNS cannot assist, students can contact the International Student
Ombudsmen.

Full copy can be found here: BROWNS Complaints and Appeals Policy

These policies form part of this agreement. You can also request a copy by contacting the campus.
 Letter of Offer 72346
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Date of issue: 27 September 2023

ELICOS Applicants Only:

- I understand some courses require a prerequisite level of English for entry. BROWNS will test my English
language ability and place me at a level accordingly.
- I understand the BROWNS Statement of Achievement will state that my “Overall attendance was
unsatisfactory” if my attendance is below 80%.

Student Visa Holders Only:

- I understand BROWNS must monitor my course progress and attendance throughout my enrolment at
BROWNS. Failure to make satisfactory progress or maintain a minimum attendance percentage of 80%
may result in BROWNS notifying the Department of Education of my inability to meet the conditions of
my Student Visa.
- I understand that temporary suspensions will only be granted under compassionate/compelling
circumstances after I commence my enrolment.
- I understand I cannot transfer to another provider within the first 6 months of my principal course of
study without a written letter of release from BROWNS.
- I understand that any school-age children or other dependents accompanying me will be required to
attend school and pay full fees at an Australian private or government school.
- I understand I must have a current Overseas Student Health Cover (OSHC) policy for the entire duration of
my visa.
- I understand I must notify BROWNS within seven (7) days of any change of address or contact details in
Australia. I also understand that BROWNS will notify the Department of Home Affairs (DHA) of this
change.

Disclaimer: BROWNS has the right to alter its fees, terms and conditions, defer its courses and alter class
timetables in line with applicable regulations and legislation.
Non-tuition fees may be incurred, such as having study outcomes reassessed, deferral of study, late payment of
tuition fees ($200), or other circumstances in which additional fees may apply. Changes will be provided to me in
writing.
Consent to Publication of Imagery: Students or parents/guardians (for those under 18) agree that a student’s
photos, video footage, testimony and achievements may be used for promotional purposes by BROWNS. If a
student disagrees, they must advise BROWNS in writing.
Privacy Policy

The circumstances in which personal information about the student may be disclosed by the provider, the
Commonwealth, including the TPS, or state or territory agencies, in accordance with the Privacy Act 1988.
See BROWNS Privacy Policy.
 Letter of Offer 72346
Page 6 of 7
Date of issue: 27 September 2023

Student Invoice 72346

Date 04/09/2023
Agent name Aussie You Too (trading as YouTooProject)
Agent address Unit 5, Leve1 95 Johnson Street Byron Bay, NSW 2481 Australia
Student name Ms Valentina DUGAND BARCO
Student number 0000048268 (please quote student number when remitting payment)
Date of birth 6/05/2002

AMOUNT
FEE NAME
(Australian Dollars)
Intensive General English - Beginner to Advanced ( CRICOS - 076222B ) 17 Jun 2024 -
$7,130.00
03 Jan 2025 (24 weeks)
Resource Fee $432.00
Application Fee | 2023 $265.00
* indicates taxable supply * total includes GST of $0.00

Total Amount Due $7,827.00

See payment schedule on the following page

 Letter of Offer 72346
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Date of issue: 27 September 2023

Payment Schedule – Student Invoice 72346

Payment due date Amount

17/05/2024 $7,827.00

You can pay for your fees at BROWNS using any of the following methods.

Make sure the payment is made only after you have signed and returned the Acceptance of Offer. Send your
proof of payment to accounts@browns.edu.au.

FOR THE PAYMENT REFERENCE, PLEASE QUOTE THE STUDENT NUMBER 0000048268

BROWNS holds an account with NexPay.

NexPay is an international student payment service which offers excellent savings
on your currency conversion and transfer fees.
https://portal.nexpay.com.au/browns/paynow

Credit Card
Complete the credit card authorization form -
https://brownsenglish.edu.au/files/pdf/agents/payment-form.pdf
Please note that a surcharge will apply.
Credit Card (Visa/Mastercard): 2.00%
Debit Card (Visa/Mastercard): 1.00%
Union Pay International: 1.50%
We will require 2-5 business days to confirm your payment.

International Bank Transfer

With this payment method, you will transfer your fees to our Australian bank
account from a bank account in a different country.
We will require 2-5 business days to confirm your payment.
Please note that you will need to cover the bank fee.

Local Bank Transfer

If you have an Australian bank account, you can transfer your fees to our
Australian bank account.
It usually takes 1 business day to confirm the payment.
This method will not incur any surcharges.

Bank Name: National Australia Bank

Branch Number (BSB): 084-917
Account Name: Browns English Language School Pty Ltd
Bank Account Details Account Number: 84-155-1077
SWIFT Code: NATAAU3303M
Bank Address: 700 Bourke Street, DOCKLANDS VIC 3008 Australia