LOURDES ALVAREZ

alvarezleon.lourdes@gmail.com | Mexico City | (56) 19959698 | Venezuelan and

Mexican citizenship

PROFESSIONAL PROFILE

Professional with experience in Human Resources activities related to Recruitment,

Management, Employee Experiences and Optimization of Employees and Teams across the
organization.

Experiences in a leadership and supervisor position | Excellent interpersonal and

communication skills | Fluent in both Spanish and English | Advanced analytical and
problem-solving skills | Advanced skills in G-Suite, CRM & Outlook | Effective cross-cultural
communication and collaboration skills, experience working with LATAM Partners in large
organizations | Experience on training and coaching in a corporate setting | Passionate about
happiness and wellbeing in a people centric culture.

WORK EXPERIENCE

HUMAN RESOURCES DIRECTOR October 2020 – Present

OpenTec Mexico City
● Experience with the employee experience, providing world-class support.
● Passionate creating and designing people strategies to enable workforce flexibility and
growth.
● Experience in engagement, inclusion, and retention strategies.
● Responsible for handling onboarding / off-boarding logistics.
● Experience implementing components of strategy and action plans that addresses
workplace environment, employee engagement or retention issues
● Coaches and develops business, site(s) leadership on performance and talent management
with the business teams.
Achievements:
● Workshop for leaders of the organization to redefine problems in an attempt to
identify alternatives strategies and solutions based on the lightning decision jam
methodology to enable a more holistic HR support and better business outcomes.
● Positive results in Talent and Succession planning.

EXECUTIVE DIRECTOR September 1999 – July 2020

AFS Intercultural Programs Mexico and Venezuela
● Experience developing intercultural programs for more than +4,000 exchange students.
● Building partnerships with +60 partners to maximize the achievement of business
goals.
● Responsible for all operational, internal, administrative and financial oversight.
● Experience in project planning, and/or event management.
Achievements:
● Organization of Regional Educational Forums: two internationals (Panama, 2017
and Dominican Republic, 2018) and one in Mexico (2019).
● Positive percentages in the results of international evaluations: Scorecard (2019)
and graph of the 3 variables (2018) achieving in the first case 88% satisfaction of
our clients, 59% financial viability and 81% in capabilities necessary for the
management of the organization and in the second case 87% quality service that
 we provide as a staff to the entire network with a final rating of 88%, 1% above the
average of the entire AFS network

HUMAN DEVELOPMENT AND LEARNING ANALYST June 2010 – September 2014

Caveguias, Yellow Pages Venezuela
● Experience identifying staff training needs in implementing partner organizations,
facilitates and participates in the planning and development of training programs,
teaching modules, manuals, and educational materials to address identified needs.
● Executes all new hire onboarding programs.

EDUCATION & COURSES

Bachelor's Degree in PSYCHOLOGY. Universidad Central de Venezuela. Venezuela.

Master's Degree in MANAGEMENT. Universidad Central de Venezuela. Venezuela.
Courses: English for Business Course |Leadership and social impact strategy | Scrum Master
Certificate | Qualified Facilitator.