Business Rule: XFN-S_NED-NED_OVFSales-O-P-CIV2-DT-EC_Offers_PlanBuilder-T60s

Page Name: XFN-O-5-Offers-PlanBuilder

Final Disposition Category: No Sale - Existing
Final Disposition Reason: Customer Loses Connection
Converted: False
Launch Type: Proactive Chat

Engagement ID 187855259111648197
Time Speaker
11/21 11:19:33 Opener
11/21 11:19:57 Customer
11/21 11:19:58 Agent
11/21 11:20:03 Agent
11/21 11:20:21 Agent
11/21 11:20:27 Agent
11/21 11:20:38 Agent
11/21 11:21:02 Customer
11/21 11:21:22 Agent
11/21 11:21:27 Customer
11/21 11:21:40 Agent-Freehand
11/21 11:21:47 Agent
11/21 11:23:29 Customer
11/21 11:23:42 Customer
11/21 11:24:21 Customer
11/21 11:24:51 Customer
11/21 11:25:33 Customer
11/21 11:26:15 Agent-Freehand
11/21 11:26:23 Customer
11/21 11:27:10 Agent
11/21 11:27:10 Customer
11/21 11:27:35 Agent
11/21 11:27:37 Agent
11/21 11:28:20 Customer
11/21 11:29:08 Customer
11/21 11:30:22 Customer
11/21 11:30:54 Agent
11/21 11:30:54 Customer
D_OVFSales-O-P-CIV2-DT-EC_Offers_PlanBuilder-T60s
nBuilder
ale - Existing
mer Loses Connection

Engagement ID 187855259111648197
Engagement Lines
Opener: Hi, I am an Xfinity Advisor. Thanks for your interest in our
awesome products! How may I assist you?
well your a robot right
Agent enters chat (as Xfinity)
Thank you for your interest in Xfinity!
Yes, I am a live agent.
I would be happy to check and provide you with the information about
your concern.
In the meantime, who do I have the pleasure of chatting with?
Oh okay I am already a customer with xfinity I am the home owner
Paul
Thank you for being an Xfinity customer
what is your name
Thomas.
Could you please elaborate on your concern so I can help you with
that?
Okay I have the a package deal home phone (just basic) TV + 185
channels and internet. What do we call that
Blast
Okay here's the deal I have 4 computers in the house.
I have mine where the modem is in my room
I have a computer in the next room that is very slow
Could you please elaborate on your concern.
even though I ran a cable from the modem outside into the other room
to
Cantheyou
computer andinit's
please try newslower thanora after
browser turtleclear cookies and caches
refresh the page ifthose
I even purchased still the
wifisame issue please
extenders let me
that I paid know.
$130 dollars and
they don't really do anything
href="https://www.xfinity.com/buy/plan/offersFilter" rel="noopener
noreferrer"
Kindly go thru these deals and select the plan which you like the most.
Try what Look how much would it cost me to add hi-speed internet in
the other room
the computer is slower than a turtel
Can you help me? I have heard a lot of rumors concerning Xfinity-
Comcast and it's customer service
Agent 'manjot.singh@deliver-health.com' exits chat
Chat Session Ended due to agent leaving the chatroom