Lucie Blais

706.366.7635
lucieeblaiss@gmail.com

Summary:
Highly motivated and dedicated customer service professional with a strong work ethic and excellent communication
skills seeking a challenging position in a customer-focused organization. Eager to utilize my experience, leadership
abilities, and problem-solving skills to deliver exceptional service and contribute to the success of the team.

Education:
Bachelor of Arts in Communications (Ongoing)
Columbus State University, Columbus, GA
- Major: Communications
- Focus: Integrated Media
- GPA – 3.3

Acellus Academy, Online

- Graduated 2021

Columbus High School, Columbus, GA

Experience:
Customer Service Representative - Publix, May 16, 2022-Present
- Demonstrated exceptional customer service skills by handling customer issues, returns, and various money
transactions.
- Promoted to a supervisor position, overseeing the customer service desk and effectively resolving customer
inquiries and concerns.
- Responsible for managing Western Union, money orders, and lottery transactions.
- Proficient in answering phone calls, transferring calls, and providing accurate information to customers.
- Maintained daily reports, cash, and checks in the back office.

Guest Advocate - Target, October 29, 2021 – January 11, 2022

- Provided outstanding customer service as a cashier and in the guest services department.
- Assisted customers with inquiries, returns, and efficiently managed in-store and curbside pickup orders within
specified time limits.
- Demonstrated strong problem-solving skills to address customer issues and ensure a positive shopping
experience.

Volunteer Experience:
House of Heroes, Columbus, GA, 2018
Ronald McDonald House, Columbus, GA, 2020

Skills and Attributes:

- Strong work ethic and dedication to delivering exceptional customer service
- Excellent communication skills, both verbal and written
- Proven ability to work effectively in a team environment
- Highly adaptable to different situations and environments
- Demonstrated leadership abilities in a supervisory role
- Proficient in Microsoft Office Suite
- Knowledgeable in various social media platforms
- Detail-oriented and organized

References:
Available upon request.