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    The document summarizes the importance of various technical parameters for a restaurant's customer relationship management and operations systems. It assesses parameters like inventory management, point of sale systems, online and mobile ordering, and payment processing on a scale from 0 to 9 based on their importance to meeting customers' needs such as quality food, varied menu options, and convenient payment options. The overall importance scores of the technical parameters range from 91 to 265.

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    The document summarizes the importance of various technical parameters for a restaurant's customer relationship management and operations systems. It assesses parameters like inventory management, point of sale systems, online and mobile ordering, and payment processing on a scale from 0 to 9 based on their importance to meeting customers' needs such as quality food, varied menu options, and convenient payment options. The overall importance scores of the technical parameters range from 91 to 265.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    0 views1 page

    Importance of Technical Parameters

    Uploaded by

    9vmgzvyw4j
    The document summarizes the importance of various technical parameters for a restaurant's customer relationship management and operations systems. It assesses parameters like inventory management, point of sale systems, online and mobile ordering, and payment processing on a scale from 0 to 9 based on their importance to meeting customers' needs such as quality food, varied menu options, and convenient payment options. The overall importance scores of the technical parameters range from 91 to 265.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    of 1

    Technical parameters/ characteristics

    Customer Relationship Management


    Inventory Management System

    Kitchen Display System (KDS)

    Payment Processing System


    Menu Management System
    Point of Sale (POS) System

    Tableside Ordering Tablets


    Online Ordering System

    Reservation System

    ATM Network
    Importance
    assessment

    (CRM)
    Customers'
    needs

    Quality Food 8 2 5 4 5 3 2 3 5 3 7

    Varied Menu Options 6 3 7 3 4 4 2 2 6 7 8

    Prompt Service
    7 2 2 5 3 2 3 3 5 5 7

    Clean and Inviting Ambiance


    4 5 2 4 2 3 1 3 7 6 6

    Value for Money 5 3 2 3 1 4 8 9 5 3 5

    Friendly and Knowledgeable Staff 2 4 2 2 1 5 5 6 2 1 4

    Flexibility and Customization


    3 0 3 6 3 4 4 5 3 0 3

    Effective Communication
    9 0 4 7 3 6 3 2 5 6 2

    Convenient Payment Options


    7 0 2 8 4 1 2 5 2 5 4
    Importance of technical parameters 91 177 257 164 177 156 194 236 231 265

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