Professional Documents
Culture Documents
The context within which the communication takes place is critical to the meaning that
is constructed.
By now, you should have come to realize that effective communication goes beyond the
words we hear or see. As humans, we communicate more than the words we use to
encode that message; likewise, as a receiver, we understand more than the words we
receive.
In order for an individual to become an effective communicator they need to be able to
distinguish which types of exchanges-whether verbal or non-verbal are acceptable in a
specific place, at a specific time, with a specific audience. We also need to understand our
role during these exchanges.
Learning Outcomes
Interpersonal Context
Interpersonal communication refers to communication that takes place between two or
more persons. The individuals are either face to face or in close proximity to each other.
The people who operate within that context are usually acquainted with each other.
it is irreversible- ‘you can’t call back those words’; one cannot rewind and
delete the words spoken
it is contextual
Relinquishing- as the name implies gives over to the other party; this style
allows the receiver to take control of the decision-making process; in the
workplace the manager may well allow his/her staff to come up with a solution
to a problem rather than impose a directive on them; in the classroom, the
teacher may lay out the objectives of the lesson and let the students determine
the activities they would like to pursue in order to achieve the lesson goals; this
style assumes a certain level of competence in the receivers
Withdrawal-is one here there is little effort made by the participants; in the
workplace, the manager may avoid making decisions and give the impression of
a lack of interest in the organization and the decisions that must be made;
organisations where this is the preferred managerial style are often referred to
as being on ‘autopilot’; there is usually a sense of absence of leadership
Organizational /BusinessContext
Organizational communication is communication within an organizational context
which includes various work environments. Schools, colleges banks, the post office, the
supermarket, the electric company, the water company are all examples of an
organizational context.
Organizational communication is said to be:
Central-which is of great importance to the running of the company
There are formal and informal means of communicating in the organization. Both these
types of communication are appropriate in certain circumstances. Every communication
in the workplace does not have to be documented and sometimes verbal means are used
to share information.
However, in some cases staff need to be formally given notice of information. A change
in company policy or action to be taken in light of an impending hurricane are situations
where staff may need to revert to the written document.
In this way more formal means of communication may be used. Some companies make
use of the world wide web to pass on these messages using the employee’s choice of e-
mail address, but other companies create an intranet that services their company. The
employees automatically have an e-mail with their name and the company’s name
making up their e-mail address. Some formal means of communicating include:
Email (Internet and intranet)
Memos
Newsletters
Policy documents
Job descriptions
Academic Context
Intercultural Context
In the intercultural context, also known as crosscultural context, people from different cultural
backgrounds endeavor to communicate.
For communication within this context to be effective, the participants must understand the
differences in the cultures that they are working with. This understanding helps to reduce
conflicts/barriers that can arise.
By nature, human beings tend to be culturally-biased’ refusing to be anything but ethnocentric
and this makes it difficult to acknowledge and remember these differences.
Within communities that are ethnically and culturally diverse, the recognition of differences and
sameness is more acute than in monocultural situation.
Cross cultural communication has been greatly influenced by the new technologies including the
internet. It is often said that the world has been reduced to ‘a global village’ because of the
technology. As a result, if communication in an intercultural context is to be effective, there
needs to be greater acknowledgement of cultural diversity and greater attention paid to the
social skills that could reduce cultural misunderstandings.
Knowing symbols and their cross cultural meanings can protect the communicator from
committing a cross cultural faux pas.
Mass Media
mass communication takes place when a media channel is used to convey a message to
a large audience
mass communication involves an audience which is distant, diverse, and varies in size
dependent on the medium and message.
the goal of mass communication is making a profit
feedback during mass communication is limited
mass communication is impersonal; therefore, participants are not equally present
during the communication event/process.
Government Communication
Citizens need to be informed about government’s actions, policies and objectives. The degree to
which the citizens ‘buy into’ these policies and actions is largely dependent on the quality of its
communication with the citizens.
Government communication functions primarily to: -
Inform citizens-this means giving the population access to information through government
departments and through media releases.
Advocate -in democratic societies governments must also advocate (persuade the public)
regarding policies. These policies may be new ones or policy reforms. Issues in health,
education, housing, employment, and crime affect all citizens. Governments need to
communicate with the public through meetings, public service announcements (psa’s), etc. to
get the citizens to buy into its initiatives.
Engage the citizenry -citizens must be given the opportunity to participate in the decision-
making of the country. Policies can be debated by the public. Bills can be debated by various
interest groups such as NGOs (non-governmental organisations), religious bodies, social justice
organisations and other interest groups before they are passed as law.
Propaganda often presents facts selectively to encourage a particular action or uses loaded
messages to produce an emotional rather than rational response to the information presented.
Conclusion
There are a number of settings in which people communicate. These settings are referred to as
the contexts of communication. Contexts play a critical role in how messages are conveyed and
how they are received. Effective communication requires that individuals pay attention to the
setting or context in which they are communicating as the context determines the type of
communication one engages in as well as the form that the communication takes. The nature of
the context, the culture of the society in which the communication takes place, and the social
orientation of the individuals all play a part in determining how people relate to each other.
References
Lord, L., Dee-Hosein, M.,Habib, E., & Lee, S. (2012).Cape Communication Studies. England:
Pearson
Simon, V., Osborne, S. (2009). Communication Studies For Cape Examinations. Oxford:
Macmillan