-Receptionist: Good morning, how may I help you?

-Patient: Good morning. I want to register as a new patient.

-Receptionist: Please, first, may I know who you are with?

-Patient: I'm Elisa

-Repressionist: Have you registered here before?

-Patient: never

-Receptionist: OK, may I know your full name and date of birth?

-Patient: My name is Elisa Wulandari and my date of -birth is August 28 2003.

-Receptionist: Do you have health insurance? Patient: Yes, I have insurance with XYZ company.

-Receptionist: wow great, can I have your insurance card for me to check for a moment?

- Patient: Sure, here it is.

-Receptionist: Thank you. We need to verify your health insurance information. Meanwhile, you are
required to fill out the following form?

-Patient: what shape?

-Receptionist: new patient registration form to make it easier to fill in hospital data according to
procedures

-Patient: OK then I will fill in the form

-Receptionist: if anyone doesn't understand how to fill it in, you can ask me and please fill it in
according to your identity, no falsification of identity, etc.

-Patient : okay, fine, I will comply according to the procedure

-Receptionist : oke thanks you