ALBERTO ZANCO

5th JULY 1984

9, RUE BENDER, L–1229, LUXEMBOURG
(+352) 691 592 643 ALBERTO.ZANCO@GMAIL.COM

BUSINESS EXPERIENCE

10/2010–today Clearstream Banking SA | Deutsche Bö rse Group–Luxembourg

Global Client Relations

05/2014–present Client Consulting and Analytics

Role: “Business Analyst”


 Designed and implemented a sales performance management process, developing the
relevant KPIs and the functional specifications of the underlying systems.
 Collected and analysed competitor’s financial performance and assessment of cost
structure and profitability.
 Developed a model to evaluate the impact of our pricing strategy on the market and the
related potential response from our competitors.
 Developed and implemented sales performance indicators and sales pipeline reporting
for the Group Executive Management.
 Conducted impact analysis of new business development initiatives.
 Performed analysis of new products utilisation and their impact on client’s operations.
 Screened, developed and maintained client-driven business cases for discussion by the
Market Development Committee.

10/2011–05/2014 Client Relations Mediterranean and Eastern European Markets

Role: “Assistant Account Manager”

 Elaborated service reviews and client scorecards.

 Tracked customer satisfaction using NPS methodology.
 Assisted Relationship Managers to pitch new business proposals to clients.
 Developed requirements for the M.A.R.S. Business Intelligence system, defining service
quality KPIs and report format.
 Liaised with Operations, Credit, Finance and Compliance departments to coordinate the
migration of big-ticket clients and ensure smooth onboarding.
 Developed a concept for the implementation of WikiSurveys, a pair-wise crowd-sourced
market research methodology; received prize in the context of the YouNovate initiative.

08/2009–12/2009 SAFAS Group (Tunis) SA–Megrine-Riadh (Tunisia)

Financial Planning and Analysis

Role: “Financial Analyst (intern)”

Special steel mill and foundry focused on mission critical components for the energy sector.

 Projected cash flows and evaluated costs savings arising from the integration of the
acquired Tunisian branch into the parent company.
 Modelled P&L forecast through both qualitative and quantitative research.
 Performed sensitivity analysis aimed at estimating the impact of different scenarios on
key financial indicators.
 Results were submitted to the Board and consolidated into the 3 years Business Plan.

02/2007–06/2007 Antonio Giuliari SS | Veronesi Group–Verona (Italy)

Finance and Administration

Role: “Plant Controller (intern)”

 Calculated, monitored and reported operational and financial KPIs at a zootechnical

facility operated on behalf of Veronesi Group
 Prepared and filed claims for reimbursements from AVEPA, the regional Common
Agricultural Policy Agency.
EDUCATION

10/2007–01/2010 UniversidadA.de Léon–Léon

ZANCO (ES)1 OF 24th Semester
RÉSUMÉ – PAGE
Universitä t Kassel–Kassel (DE) 3rd Semester
Université de Savoie–Annecy (FR) 2nd Semester
Università di Trento–Trento (IT) 1st Semester