Service Level Agreement - Surface Protection Jobs at Trombay

Review Date: PO No & Date: SLA No:

Sr.no Parameter Measure Liquidated Damages Remark
< or equal to 24Hrs No LD 1. Vendor will be intimated about the schedule in advance, if the vendor is not able to start
the work on time as per the schedule the said LD shall be levied
2.Vendor to strictly adher to the time line inimated by the Tata Power engineer about the
Resource job completion and should arrange the resources accordingly in order to complete the
1 Mobilization(Manpower/Tools&tackles/Job work in time in absence of which the said LD shall be applicable.
related accessories) > 24Hrs 2% LD / Incident of PO value.
3.LD shall be applicable only in case of the resaon solely attribuatble to the vendors.
4. If vendor fail to mobilize resources for more than 4 instances, Owner shall reseve the
right to terminate the contract.
LD shall be applicable only in case of the resaon solely attribuable to the vendors for
Vendor to carry out the job free
eg.poor workmanship.If such incidents are observed more than 4 instances, Owner shall
2 Repetitive Job Each Incident of cost if job repeats within six
reseve the right to terminate the contract. LD is applicable in only those areas where
months.
vendor has carried out the replacement/repair work.
Vendor to striclty abide the QAP while carrying out the job in the absence or violation of
3 Violation of Quality Approval Plan Each Incident 2% LD / Incident of PO value. which the said LD shall be levied.If vendor fail to follow QAP for more than 4 instances,
Owner shall reseve the right to terminate the contract.

Violation of Safety,Statutory/Regulatory As per GCC - Safety terms and

4 Each Incident
Compliance conditions.

As per GCC - Safety terms and

5 Violation of Housekeeping Each Incident
conditions.