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  • MKTG Peta!!!!! NYiGAAA

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    The local vegetable retailer meets customer expectations by understanding community needs, ensuring quality produce, and providing personalized service. It ensures customer value through fair pricing and transparency. The business maintains loyalty among customers by incorporating feedback to continually improve its service, actively seeking feedback, and sometimes delivering vegetables to loyal customers. It implements customer relationship management by knowing customers' preferences and valuing their feedback. The business has a strong customer service strategy through in-depth produce knowledge, friendly and personalized assistance, and involvement in the local community. Recommendations for improvement include better vegetable placement and finding a larger space.

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    MKTG peta!!!!! NYiGAAA

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    The local vegetable retailer meets customer expectations by understanding community needs, ensuring quality produce, and providing personalized service. It ensures customer value through fair pricing and transparency. The business maintains loyalty among customers by incorporating feedback to continually improve its service, actively seeking feedback, and sometimes delivering vegetables to loyal customers. It implements customer relationship management by knowing customers' preferences and valuing their feedback. The business has a strong customer service strategy through in-depth produce knowledge, friendly and personalized assistance, and involvement in the local community. Recommendations for improvement include better vegetable placement and finding a larger space.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    7 views1 page

    MKTG Peta!!!!! NYiGAAA

    Uploaded by

    clarife.deguzman
    The local vegetable retailer meets customer expectations by understanding community needs, ensuring quality produce, and providing personalized service. It ensures customer value through fair pricing and transparency. The business maintains loyalty among customers by incorporating feedback to continually improve its service, actively seeking feedback, and sometimes delivering vegetables to loyal customers. It implements customer relationship management by knowing customers' preferences and valuing their feedback. The business has a strong customer service strategy through in-depth produce knowledge, friendly and personalized assistance, and involvement in the local community. Recommendations for improvement include better vegetable placement and finding a larger space.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    FRANCIZ CHARLES C.

    DE GUZMAN ABM 12-FORD


    MARKETING PETA

    Local Business: Vegetable Retailer (The shop doesn't have a name)

     Describe how the business:


    Meets Customer Expectations
    - In our small community, a local vegetable retail business opened up two
    years ago. This retail vegetable business meets customer expectations by
    understanding the community's needs and preferences, ensuring
    consistent high-quality produce, and providing personalized service.

    Ensures Customer Value


    - The business maintains fair pricing and transparency. They balance fair
    pricing with quality products and provide transparent pricing to offer the
    best value to customers. And you can talk it out with the retailer to lower
    the price of a certain vegetable that you want to buy that is not priced

    Maintains Loyalty Among its Customers


    - The business incorporates feedback to improve its service continually.
    They actively seek and implement customer feedback. They sometimes
    go to houses and deliver some vegetables to their loyal customers. This is
    to enhance their offerings and maintain a strong relationship with their
    customers in the community.

     How it implements customer relationship management


    - The local veggie store already knows my father's preferences. They
    suggested new arrivals and valued his feedback for improvements.
    They're not just a store; they're involved in our community, making the
    shopping experience more personal and connected.

     Analyze its Customer Service Strategy


    - At the local veggie store, the customer service is top-notch. They know
    their produce inside out and always help me choose the best veggies.
    They're super friendly and go out of their way to make my shopping
    experience a breeze. Plus, they're all about the local community always
    chatting, suggesting recipes, and making me feel like part of the family.
    The combo of their veggie expertise and friendly, community vibe keeps
    us coming back every time.

     List of Recommendations for Improvement


    1. Better placement of vegetables for easy reach
    2. Find a new area that has more space

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