Engaging

Organizational
Purpose
 SA Partners Intro

John Quirke
Partner, S A Partners
Global Life Science and Health Sector Lead
Author
Shingo Affiliate & Examiner

© S A Partners 30 January, 2023

 Shingo Guiding Principles

SHINGO INSTITUTE / EXECUTIVE OVERVIEW © Copyright 2021 • Utah State University

 Joining the dots…

►Mission – What we do - our purpose

►Vision – What this will look like in 3-5 years time – must be compelling and
realistic ‘Show me the video’ ‘ walk me around the business 3-5 years in the
future’

►Strategy – How me make that (3-5) year vision a reality by engaging the
entire organisation in making it happen by..

• Developing new business, new skills, new systems, new technologies

• Solving ongoing issues/problems that weigh us down and steal our capacity
• Developing the real & visible culture and behaviours necessary to make this
happen

© S A Partners 30 January, 2023

 Our Purpose

►Mission – What we do – OUR PURPOSE

What we do Enables our Purpose

Our Purpose describes us.
Our Tribe.
It’s much more than making money!
Purpose = Meaning.
© S A Partners 30 January, 2023
 Three big learnings

Commitment Systems to deploy

The Story Versus and support
Compliance who we are

© S A Partners 30 January, 2023

 Big Learning #1

All leaders of the business must

become wonderful, courageous
STORY TELLERS, taking the key
messages to every part of the
Global business…..setting the
business context, explaining WHY
choices have been made and
seeking opportunities to check
alignment

© S A Partners 30 January, 2023

 Three Fundamentals Truths on the Journey
to Sustainable Enterprise Excellence

1. It is the senior leaders who give direction and influence

by their acts or omissions to organizational culture and
behaviors.

2. The direction provided by the senior leadership team is

powered (for good or bad) by the management and
supervisory group.

3. The real impact of an engaged team culture is only

valuable when it manifests itself consistently within the
value adding teams. This is where business
performance is won or lost.

© S A Partners 30 January, 2023

 Who are we trying to engage with our
purpose and why!

© S A Partners 30 January, 2023

 We Exist for our Patients!

BUT, ongoing documentation errors, over complexity and poor

training caused delay, loss & risk and massive frustration
within the frontline and middle management groups.

© S A Partners 30 January, 2023

 Common but urgent issue of our time

Green washing Obvious waste

© S A Partners 30 January, 2023

 The Story & Purpose must be real
and lived!

►The members of our tribe are

smart!

►The Story and Purpose must be

real and experienced every day in
the way my work works.

► The Story and Purpose must

match what I experience and what I
see my leaders do every day, (all of
them!).
© S A Partners 30 January, 2023
 Big Learning #2

Its all about gaining COMMITMENT, it

takes longer than mere compliance but
the return on the time invested is VAST.

The differences between commitment and compliance can often be subtle, but the
outcomes never are.

True commitment creates a passion and energy unattainable through mere compliance.

Gaining commitment means understanding and contributing to the story!

© S A Partners 30 January, 2023

Drawing Pictures can help!

© S A Partners 30 January, 2023

 Health Care example.

► We understand the care aspects of the life

journey of individuals and their families in our
community.
► We are listening for and signposting pathways to
health and healthcare
► We can intervein early to minimise health and
health care impacts
► We actively promote and support health in our
community
► Our hospital is a focus of learning and research
in our areas of expertise
► Our hospital is a great place to work and people
have pride in what the organisation is striving
for.

© S A Partners 30 January, 2023

 Patient Life Journey – Developing our
Purpose

Our Community - Healthy safe living

What we do to manage and improve health and well being in our

community can delay the ‘life point’ at which our patients need hospital
care.

© S A Partners 30 January, 2023

 So what are the things that are important to the
teams that add value?

► An organisation in which I am respected as an individual

and helps me to learn and develop myself

► The Purpose statement relates to me, my team, my site or

business unit

► Truly socially responsible and active, where I can see

impacts in my community

► I can see the organization living its purpose in the way work
works!

► An organisation that genuinely seeks and listens to my

opinions

► An organization where the expressed behaviors at all levels

are inline with its stated purpose.

© S A Partners 30 January, 2023

 Big Learning #3

Purposeful ‘Systems Architecture’ to support who we are, what we do and the

culture we need.

Its much, much more than just an

strategy document, this is only 10% of
the shared vision story an purpose.

90% is the story we feel.

The leadership, the follow through, the
energy, the learning.
The SPIRIT of the tribe making it
happen and celebrating their progress.

© S A Partners 30 January, 2023

 Systems and Behaviours

KBIs?
KBIs?

KBIs?

KBIs?

© S A Partners 30 January, 2023

 Three Essential Systems
Management Systems
Focus: Develop System Leaders

Work Systems
Focus: Workflows

Improvement System
Focus: Making the Organization Better

SHINGO INSTITUTE / EXECUTIVE OVERVIEW © Copyright 2021 • Utah State University

 About S A Partners LLP
Making a positive impact since 1993

Together, the power to improve

Our Vision: To create a sustainable thought leading continuous improvement consultancy,
that delivers all our stakeholder’s social, economic and environmental goals.

Our mission What we do How we do it Where we do it

As a team we have a passion for
improvement, we enjoy working
with individuals and organisations
to deliver a positive sustainable
impact.
We help you transform your
organisation and work towards
Enterprise Excellence, through
sustained results and exemplar
people.
We deliver our brand promise of
together, the power to improve, by
defining what success looks like and
then creating the appropriate systems,
skills and culture to deliver it.
We work with organisations from all
around the world and have offices in
the UK, Ireland, USA and Australia.

Our core activities

© S A Partners 30 January, 2023

 ►
Our various workshops and thought leadership
Making a positive impact since 1993

Prize winning
publications

Licenced to
deliver all 6
Shingo
Workshops

© S A Partners 30 January, 2023

 ?
© S A Partners 30 January, 2023