Thúy Ngân - CAMBRIDGE 11 – TEST 4 – TASK 1

Whilst the table indicates how many visitors to Ashdown Museum, the
two pie charts illustrate the result of surveys of visitor satisfaction.
As can be seen, the total number of visitors to Ashdown Museum saw a
significant increase after refurbishment. The satisfaction levels
improved in positive ways.

The total quantity of tourists to Ashdown Museum before

refurbishment had been 18,000 lower than it was after refurbishment
(74,000 and 92,000 respectively)

In terms of the results of the surveys, there was a considerable rise in

the percentage of visitors who were very satisfied (from 15% to 35%).
In the same vein, the figure for satisfied visitors before
refurbishment was dramatical high (at 30%). After refurbishment, the
percentage climbed and took the highest data (about 40%). On the
contrary, the portion of visitors that were dissatisfied witnessed a
sharp decrease (by 25%). The proportion of people who felt very
dissatisfied before refurbishment was half as high as that after
refurbishment (from 10% to 5%). Especially, the percentage of people
that had no response remained unchanged at 5%.