EMOTIONAL

INTELLIGENCE

Vandana Manwani
  EI IS AN ABILITY TO MONITOR (AND UNDERSTAND) ONE’S
OWN AND OTHERS’ EMOTIONS, TO GUIDE ONE’S OWN
THINKING AND ACTIONS.

 IT IS THE ABILITY TO THINK AND TO EMPATHISE

 IT IS ABILITY TO RECOGNISE AND INFLUENCE EMOTIONS IN

WHAT IS EMOTIONAL OTHERS
INTELLIGENCE?
 ……. Daniel Goleman

 80% EQ and 20% IQ

 Similar to IQ, emotional intelligence can be measured through
various assessments, but IQ represents cognitive abilities while EQ
is a measure of one’s emotional capabilities.

Vandana Manwani
 SELF AWARENESS
•Beliefs, Strengths, Weakness ,
motivations

MOTIVATION SELF MANAGEMENT

•Self Driven /SELF REGULATION
•Take Initiatives •Manage emotions, impulses ,
• Positive during turbulent times behaviours
•Rise to challenge •Recogninze the emotion,
pause/step back
COMPONENTS OF EI

RELATIONSHIP SOCIAL AWARENESS

MANAGEMENT •Read the room
•Managing Conflicts •Practice Empathy
•Coach and Mentor

Vandana Manwani
  emotional self-awareness
 emotional self-regulation
 adaptability
 achievement orientation
 positive outlook
 influence
Break Down of  coaching and mentoring
core areas  empathy
 conflict management
 teamwork
 organizational awareness
 inspirational leadership

Vandana Manwani
  Giving and receiving feedback
 Meeting tight deadlines
When is EI  Dealing with challenging relationships

Required?  Not having enough resources

 Navigating change
 Working through setbacks and failure

Vandana Manwani
How to  Lack of Accountability and blaming others when the tasks fail
Identify some  Self Centred

one with low EI  Poor social skills and poor relationships with co workers
 Poor Listening skills

Vandana Manwani
  Practice Mindfulness – Focussing on being present , Mindful
eating, Observe your surroundings
 Keep a journal – Note down your emotions, feelings and reactions
 Be aware of your beliefs and question them
How to  Identify your emotions and recognize – Pause and then respond
increase EI  Be Empathetic and Active listening
 Cultivate Optimism – Attitude of Gratitude , Look at challenges as
opportunities

Vandana Manwani
 Esther is a well-liked manager of a small team. Kind and
respectful, she is sensitive to the needs of others. She is a problem
solver; she tends to see setbacks as opportunities. She’s always
engaged and is a source of calm to her colleagues. Her manager
feels lucky to have such an easy direct report to work with and often
Case Study compliments Esther on her high levels of emotional intelligence, or
EI. And Esther indeed counts EI as one of her strengths; she’s
grateful for at least one thing she doesn’t have to work on as part of
her leadership development. It’s strange, though — even with her
positive outlook, Esther is starting to feel stuck in her career

Vandana Manwani
  EI identified too narrowly
 Because they’re focusing only on Esther’s sociability, sensitivity,
and likability,
 they’re missing critical elements of emotional intelligence that
could make her a stronger, more effective leader.
Case Study  The ability to deliver difficult feedback to employees
 The courage to ruffle feathers and drive change,
 The creativity to think outside the box.
 Uneven EI Skills is the cause

Vandana Manwani