CHECKLIST PRP ACCOMODATION - ACCOR 2015

AUDIT RESULT %: 91%

AUDIT DATE: ____4 May 2016______________________________ EXCELLENT: 90 - 100%

HOTEL NAME: ____Novotel Manado____________________________ TO IMPROVE: 80 - 90%
AUDITOR NAME: ______Zaenal Arifin________________________ NOT SATISFACTORY: <80%
AUDITOR PHONE NUMBER: ____________________
AUDIT TIME START: __5.00 PM_________________________
AUDIT TIME END: _____7.30 PM________________________

KEY PERSONNEL— NAMES & SIGNATURES

POSITION 1: Irham Latanro
POSITION 2:
POSITION 3:
GENERAL MANAGER: Olivier Noury

Compliance
CHAPTER # REQUIREMENT Coefficent Score
C / NC
ROOM 1-1 Cleanliness of bedrooms (floors, wall, ceiling, ventilation grade) 20 NC 0
Comments: Found spider web on the wall #1310
Corrective action Plan:
ROOM 1-2 No stains on the carpet 10 C 10
Comments:
Corrective action Plan:
ROOM 1-3 No stains or holes on blankets (bed + extra in drawer or shelf liner), bedcover, duvet 10 C 10
Comments:
Corrective action Plan:
ROOM 1-4 No stains or holes on sheets 10 C 10
Comments:
Corrective action Plan:
ROOM 1-5 No stains or holes on pillowcases (bed + extras in drawer) 10 C 10
Comments:
Corrective action Plan:
ROOM 1-6 Appearance of mattress protector 10 NC 0
Comments: Found stain on the mattress protector #1442, Found hair on the mattress protector #1310
Corrective action Plan:
ROOM 1-7 Appearance of the mattress 10 NC 0
Comments: Found hair on the mattress #1442
Corrective action Plan:
BATHROOM 2-1 Cleanliness of bathrooms (floor, walls, ceiling, ventilation) 20 NC 0
Comments: Found ventilation grade dusty #1207, Found gap between ceiling and wall #1207
Corrective action Plan:
BATHROOM 2-2 Cleanliness of shower or bathtub, and plugs, absence of limescale 50 NC 0
Comments: Found limescale on the shower head #1207
Corrective action Plan:
BATHROOM 2-3 Cleanliness of basin and taps, siphon, absence of limescale (if possible , unscrew the sink faucet filter) 50 NC 0
Comments: Found limescale on the sink faucet tap #1442, #1207, #1310
Corrective action Plan:
BATHROOM 2-4 Cleaniliness of toilets (raise toilet seat) 200 C 200
Comments:
Corrective action Plan:
BATHROOM 2-5 Cleaniliness of bath linen (bath towels,hand towels, bath mat) 50 C 50
Comments:
Corrective action Plan:
PUBLIC AREAS (elevators,
3-1 Cleanliness of public areas 20 C 20
hallways)
Comments:
Corrective action Plan:
HOUSEKEEPING CARTS 4-1 Condition of carts 30 NC 0
Comments: Container of chemical is dirty (Mr. Fernando's cart).
Corrective action Plan:
HOUSEKEEPING CARTS 4-2 Storage of carts 30 C 30
Comments:
Corrective action Plan:
HOUSEKEEPING CARTS 4-3 Complete isolation of dirty laundry and respect of streams of clean/dirty laundry 200 C 200
Comments:
Corrective action Plan:
HOUSEKEEPING CARTS 4-4 Existence and compliance of descaling products 30 C 30
Comments:
Corrective action Plan:
HOUSEKEEPING CARTS 4-5 Existence and compliance of disinfecting products 30 C 30
Comments:
Corrective action Plan:
HOUSEKEEPING CARTS 4-6 Existence and compliance of floor cleaning products 30 C 30
Comments:
Corrective action Plan:
Knowledge and familiarity with specific features of cleaning products - Correct use of cleaning products -
HOUSEKEEPING CARTS 4-7 50 C 50
Knowledge of dosages
Comments:
Corrective action Plan:
HOUSEKEEPING CARTS 4-8 Correct use of cleaning materials 200 C 200
Comments:
Corrective action Plan:
HOUSEKEEPING CARTS 4-9 Absence of scouring pad 30 C 30
Comments:
Corrective action Plan:
HOUSEKEEPING CARTS 4-10 Separation of cleaning materials and complimentary toiletries 30 C 30
Comments:
Corrective action Plan:
PERSONNEL HYGIENE 5-1 Existence and cleanliness of staff uniforms 30 C 30
Comments:
Corrective action Plan:
PERSONNEL HYGIENE 5-2 No visible jewelry or watch 30 C 30
 Comments:
Corrective action Plan:
PERSONNEL HYGIENE 5-3 Knowledge of and compliance with handwashing rules 30 C 30
Comments:
Corrective action Plan:
BEDROOM MAINTENANCE 6-1 Existence of a written room maintenance protocol 20 C 20
Comments:
Corrective action Plan:
BEDROOM MAINTENANCE 6-2 Provision of cleaning method sheets for personnel 10 C 10
Comments:
Corrective action Plan:
BEDROOM MAINTENANCE 6-3 Existence of a cleaning schedule for Bedcovers , mattress protector and pillows 50 C 50
Comments: Schedule available for 2016, however not implement yet.
Corrective action Plan:
BEDROOM MAINTENANCE 6-4 Compliance with linen change methods (sheets, pillowcases, mattress protectors, etc) 200 C 200
Comments:
Corrective action Plan:
BEDROOM MAINTENANCE 6-5 Compliance with room cleaning sequence 50 C 50
Comments:
Corrective action Plan:
BEDROOM MAINTENANCE 6-6 No cross-contamination between clean/dirty items 50 C 50
Comments:
Corrective action Plan:
BEDROOM MAINTENANCE 6-7 No part of the bedding (blanket, pillows, etc.) on the floor 50 C 50
Comments:
Corrective action Plan:
BEDROOM MAINTENANCE 6-8 Bath linen not used for cleaning 50 C 50
Comments:
Corrective action Plan:
FLOOR LAUNDRY ROOMS 7-1 Cleanliness of floor laundry rooms 30 C 30
Comments:
Corrective action Plan:
FLOOR LAUNDRY ROOMS 7-2 Protection of clean laundry (filmed, in bags, covers, etc.) 50 C 50
Comments:
Corrective action Plan:
FLOOR LAUNDRY ROOMS 7-3 Separation of clean/soiled 50 C 50
Comments:
Corrective action Plan:
FLOOR LAUNDRY ROOMS 7-4 Display instructions for use of cleaning products 30 C 30
Comments:
Corrective action Plan:
LINEN 8-1 Procedure for laundry "issues" 10 C 10
Comments:
Corrective action Plan:
Execution and recording of surface checks with contact strips
IN-HOUSE INSPECTIONS 9-1 0 0
(frequency and inspection points to be defined by the country)
Comments:
Corrective action Plan:
IN-HOUSE INSPECTIONS 9-2 Execution of self-audit once a month. Record corrective actions if Non Satisfactory 0 0
Comments:
Corrective action Plan:
MONITORING OF ACTION PLAN 10-1 Following previous audit, action plan implemented, considered and followed-up 200 C 200
Comments:
Corrective action Plan:
Total Hygiene Inspection result 2070 91%