1.

Scenario: Responding to a Complaint

You receive an email from a customer who is dissatisfied with a recent purchase. They express their
frustration with the product and request a refund.

Hi (customer name),

As requested by you, we have processed your refund and it should reflect in your bank account in 2
to 3 business days.

We are sad to see you go, but we hope that we could work together in the future where our product
will be useful for your business.

If you are still on the lookout for other options, please do let me know, as I’d be able to help you
choose other options that might be the right fit for you.

Please stay connected. Have a great day.

Thanks,

Shinith R

3. Scenario: Responding to a Product Inquiry

A potential customer emails your company to inquire about a specific product. They ask for more
information, pricing details, and availability.

Hi [Customer Name],

Thanks for reaching out to us.

We understand that you are interested in product X based on your email. I have attached a few
documents that will help you get a detailed understanding of the product including pricing details,
availability and more information.

Based on your industry, I have sent a special report which will help you understand how our product
X will be specifically needful for your business.

Would love to discuss this further over a call. You can choose a time based on your availability and
we can schedule the call.
In the meantime, let us know if you have any other questions.

Regards,

Shinith R

1. The role of social media in shaping modern relationships.

The great revolution in the history of mankind is social media and it completely introduced a
new epoch along with this new generation in shaping modern relationships. Social media is a
technology which enables us to share any kind of data be it images, videos, blog and much more
information with others that we connected in the platform or to the public audience. Social
media platforms like Facebook, Instagram, Twitter, LinkedIn are making people more connected
and informative.

Well, you can find social media in every nook and corner of the world as it has gained much
popularity due to its immersible benefits and pleasure. However, these web-based platforms
have their own pros and cons. So, let’s have a look at some of the positive aspects of social
media in shaping modern relationships.

The most important benefit of social media in shaping modern relationships is its ability to share
any kind of information around the world. This has made it possible for the students to do
distance learning at the comfort of their home. Not only thus, but social media is also the
primary means for creating awareness on various social issues among people. It has also bridged
the distance between people living far from each other. People can now communicate with each
other from any corner of the world.

Social media has also beneficial impact on businesses as more and more businesses are
switching to online presence which helped them grow their business exponentially. Thus, social
media has made globalization possible which is a blessing to mankind in shaping modern
relationships.

However, social media has a negative side as well just like a coin has two sides. The foremost
issue is the privacy issue that often makes your personal information vulnerable to cyber
criminals.

Also, students nowadays are addicted to social media and spend most of their time on mobiles
and laptops. This has a serious impact on their studies and grades. Privacy violation has made
many students and youth to commit suicide when something negative about them is posted on
the internet.

The information given on social media channels is not always legit so sometimes it causes
misunderstanding among people which leads to serious consequences.
Social media is a great means to connect with people around the world and grow healthy
connections. However, people need to know how to use it wisely for shaping modern
relationships and makes the world a better place.