Total No. of Questions : 5] SEAT No.

:
[Total No. of Pages : 3

First Year B.B.A. (Computer Application)

CA-201 : OB & Human Resource Management
(CBCS 2019 Pattern) (Semester-II)

Time : 2½ Hours] [Max. Marks : 70

Instructions to the candidates:
1) All questions are compulsory.
2) Figures to the right indicate full marks.

Q1) Select the correct option. [10]

a) The basis of is economic resources with a managerial orientation
of money.
i) Autocratic model ii) Custodial model
iii) Collegial model iv) Supportive model
b) Fundamental concepts of OB revolve around .
i) Nature of human beings ii) Working of human beings
iii) Both (i) & (ii) iv) None of above
c) refers to any alteration that occurs in total work environment.
i) Organisational change ii) Organisational stress
iii) Organisational conflict iv) None of the above
d)
Which of the following is not job related stress?
i) Role ambiguity ii) Work overload
iii) Work underload iv) None of the above
e) Human Resource management is normally in nature.
i) Proactive ii) Reactive
ii) iii) combative iv) none of the above
f) Human Resource management is management function.
iii) Strategic ii) Auxiliary
iii) Supporting iv) Ancillary

P.T.O.

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 g) ___ involves a collection of job related information.
i) Job description ii) Job analysis
iii) Job designing iv) All the above

h) Training occurs as a result of .

i) Instruction ii) Education
iii) Development iv) All of the above

i) The following is (are) the benefit(s) of training.

i) Increase productivity ii) Reduce accidents
iii) Reduce supervision iv) All the above

j) Human resource management helps to improve

i) production ii) productivity
iii) profit iv) all of these

Q1 B. Answer in one sentence [6]

1. What is job satisfaction ?

2. What is motivation?
3. What is T.Q.M. ?
4. What is Recruitment ?
5. What is selection?
6. What is cultural diversity?

Q2 ) Write short notes on (Any 4) [24]

a) Types of interview
b) Job satisfaction
c) Stress and the causes of stress
d) Importance of training
e) Roles of HR Manager

P.T.O

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Q3) Define Organizational Behavior. Explain different Models
Organizational Behavior. [10]

Q4) Explain the various sources of Recruitment. State merits & demerits of
external sources of Recruitment [10]

Q5) Define Human Resource Management. Explain scope & importance of

HRM [10]