Qual Manu 01 - 6

DOCUMENT TITLE DOCUMENT NUMBER :
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QUAL-MANU-01
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QUALITY SYSTEM MANUAL
Rev. 6
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PAGE 1 OF 36
HISTORY OF CHANGE
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REVISION CHANGES APPROVAL
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1-A This manual obsoletes the old Quality Manual Revision S SANDY AXELRAD – 1992-11-19
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1-B Change wordings, add Far East organization charts, update section SANDY AXELRAD – 1993-12-15
6.0
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2-B Add organization charts of Macau & China plants, change 4.1.3 SANDY AXELRAD – 1995-02-10
3-B Update Bel locations, change in organization chart, wording changes SANDY AXELRAD – 1997-09-19
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in 4.4.6, 4.10.3 B, 4.13.3.2, 4.16.1 A & 4.17.2
4 Re-write the entire manual in order to update to ISO 9000 release SANDY AXELRAD/
2000 requirements JOE MECCARIELLO –
2003-02-21
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5 Update Policy, organizational chart, function and responsibilities of

respective departments, reword some sentences according to ISO JOE MECCARIELLO –
9000:2005, add related reference documents in different sections 2008-02-22
and use new documentation form
Raymond Cheung
6 Update the Quality Policy, organizational chart, upgrade to ISO
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2012.08.09 16:57:31 +08'00'
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9001:2008 and use new documentation form

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ORIGINATOR REVIEWED BY APPROVED BY

NAME: NAME: NAME:
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PING G. GENCIANEO YK TSO RAYMOND CHEUNG
TITLE: TITLE: TITLE:

MANAGEMENT DIRECTOR, VICE PRESIDENT,
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REPRESENTATIVE CHINA OPERATIONS ASIA OPERATIONS

SIGNATURE: Ping G. SIGNATURE: YK Tso SIGNATURE: Raymond Cheung
Gencianeo 2012.08.09 16:58:
2012.08.09
2012.08.09 09:55:
09:38:23 + 54 +08'00' 14 +08'00'
08'00'
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The information contained herein is considered “proprietary” to Bel Fuse Inc. and shall
not be copied, reproduced or disclosed without the written approval of Bel Fuse Inc.
DC016051409 This document is electronically generated. This is a controlled copy if used internally
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1.0 Introduction
1.1 Company Background

Bel Fuse Inc. is a leading producer of electronic products that help make global connectivity a
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reality. Bel designs, manufactures and markets a broad array of magnetics, modules, circuit
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protection devices and interconnect products, as further described below. These products are
designed to protect, regulate, connect, isolate or manage a variety of electronic circuits. Bel
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products are primarily used in the networking, telecommunications, computing, military, aerospace
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and transportation industries.
With over 60 years in the electronics industry, Bel has reliably demonstrated the ability to
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succeed in a variety of product areas across multiple industries. Bel has a strong track
record of technical innovation working with the engineering teams of market leaders.
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1.2 Scope of the Quality Manual

This Quality Manual governs the overall Quality Management System in Bel.
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1.3 Objective of the Quality Manual

To pursue customer satisfaction through continuous improvement.
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1.4 Normative Reference

(a) ISO 9001:2008 std.
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(b) ISO 9000:2005 std.

(c) Applicable regulatory and other requirements
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DC016(2)051409 This document is electronically generated. This is a controlled copy if used internally
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2.0 Quality Policy
Bel’s Quality Policy was launched and approved by the Vice President for Asia Operations. His aim is
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to let all associates understand and implement the policy in daily activities.
Quality Objective
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It is Bel’s policy to produce and provide products and services consistent with the highest possible
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quality standards. To achieve this goal requires outstanding performance in every aspect of our
processes and operations. In support of this objective, the company actively encourages the
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achievement of individual excellence on the part of every associate in every job assignment.
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Ⴗ Company Quality; as a corporate objective it means attaining a level of overall performance and
responsiveness that makes Bel the natural choice of customers, and commands the respect of all
those affected by the company’s activities.
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Ⴗ Company Quality; as an individual objective it means an ongoing quest for improvement; brought
about by associates who aspire to be “better than the best” by being active contributors to the Bel
team effort. Bel is committed to assisting its associates in their pursuit of excellence by providing
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them with leadership, a cooperative climate, formal training, facilities and equipment consistent with
the overall company quest for quality.
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Policy Implementation
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The VP for Asia Operations through the management team, provides the leadership and direction
necessary to implement and maintain the systems and procedures that achieve Bel’s quality
objectives. In addition, this team ensures that Bel’s associates, at all levels of the organization,
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adhere to the quality policy. The necessary tools to accomplish this include:
- Associate education and training; in order to explain and clarify each job function and the impact
of the quality policy as it relates to it.
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- Management review meetings; to assess effectiveness and discuss potential areas of

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improvement.
These implementation methods are further expanded in other relevant sections of this manual and are
described in the related system procedures.
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Policy Statement:
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3.0 Terms and Definition
3.1 The terms and definition used in this manual are for Bel’s purposes only.
3.1.1 Organization - Bel, bel or Bel Fuse
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3.1.2 Supplier – supplier of products and services to Bel
3.1.3 Customer - organization or companies that receives Bel products
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3.1.4 Product - items designed, manufactured and/or supplied by Bel
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3.1.5 Quality - totality of features and characteristics of a product or service that bears on
its ability to satisfy stated or implied needs
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3.1.6 Inspection – activities such as measuring, examining, testing, gauging one or more
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characteristics of a product or service and comparing these with the
specified requirements in order to determine conformity
3.1.7 Calibration - activities for the purpose of determining the values of the errors of a
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measuring instrument
3.1.8 Maintenance – activities for all utilized facilities during manufacturing products,
regular inspection of equipment, preservation and cleaning
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3.1.9 Quality Policy - overall quality intentions and directions of the company that are
formally expressed by management
3.1.10 Quality Target – goals are established to achieve the expected quality objectives.
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These goals are reviewed during management review meetings

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3.1.11 Quality Objectives - established to provide the focus to direct the organization into the
desired results. The quality should be directed towards positive
impacts on product quality, operational effectiveness and financial
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performance of the organization. Bel’s Quality Policy serves as a

framework for establishing and reviewing the quality objectives
3.1.11 QMS - Quality Management System, the organization structure, responsibilities,
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procedures, processes and resources for implementing quality management;

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A system which governs the overall activities and interfaces of products and
services in quality aspects, including organization structures, responsibilities,
planning, procedures, realization and resources
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3.1.12 QS - Quality System; the department responsible to regulate/monitor the

implementation of Quality/Environmental/Health/Safety management system
3.1.13 DCC - Document Control Center; responsible for the management of documents.
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4 Quality Management System
4.1 General System
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Bel manages and follows the requirements defined in ISO 9001:2008 to ensure that the
products and services meet customer requirements, applicable statutory, regulatory and other
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requirements. Bel’s continual improvement is based on the methodology known as Plan-Do-
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Check-Act (PDCA) which is applied to all processes.
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Interactive Functional Flowchart
Top Management's Customer Resource Management Management Customer
Direction
Systems
Systems
Requirement & - Human Resource Complaints &
Management
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Orders - Plant Maintenance Feedback
- Data Processing
- Financial Management
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To all departments To all departments
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Sales & Marketing
To all departments
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PMC R&D
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Purchasing
IQC
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Receiving Store
Production
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OQC
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(Customer
Service)
Finished Goods
Store & Shipping
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End Customer
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4.2 Documentation System
4.2.1 General
Bel’s documentation system includes documentation of policy, manual, procedures and
records. Policy is written in English and Chinese while manual and system procedures
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are written in English and if Chinese version is available it is only for reference.
Level of Documentation System
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4.2.2 Quality Manual (this document)

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This describes the Quality Management System which complies with the requirements of
ISO 9001:2008.
4.2.2.1 System Procedures
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Documented procedures are established to describe the actual activities when

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executing the QMS and are sequenced for interrelationship between departments.
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4.2.2.2 Work Instructions/Specifications/Drawings

Instructions/guidelines are written to describe in detail how a specific
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activity is to be undertaken and when necessary, to define the acceptability

standards for the process and is issued in the form of:
4.2.2.2.1 Product and raw material specification/drawing
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4.2.2.2.2 Process flowcharts

4.2.2.2.3 Specific steps in performing a process or activity
4.2.2.2.4 Inspection and testing control method
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4.2.2.2.4 Inspection and testing control method
4.2.3 Control of Documents
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Bel uses electronic documentation processing and maintains procedures to control all
documents and data appropraite to demonstrate conformity. These cuments include QMS
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documentation, customer drawings and specifications, international and manufacturing
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standards, legal and other requirements which Bel subscribes. Internal generated documents
are approved, authorized and controlled before issuance for use. Master documents are kept
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either in paper and soft versions.
4.2.3.1 DCC is responsible for processing of approved documents and storing and
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identification of origins.
4.2.3.2 Nature of documentation changes are identified or described appropriately
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on the history of change. Documents are signed and approved by parties

described in the document control procedures and are distributed at points of use.
4.2.3.3 Documents (standard, regulations, customer specs, etc) of external origin necessary for
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the planning and operation of the quality management system are reviewed on regular
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basis and their distribution controlled.

4.2.3.4 Obsolete documents issued in hard copies within Bel should be retrieved properly while
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master copies should be proper indexed.

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4.2.3.5 Reference Procedure(s)

SYST-DOCU-01 - Document Control System Procedure
SYST-DOCU-02 - Document Numbering System Procedure
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SYST-DOCU-03 – Electronic Documentation Procedure

System Procedure
4.2.4 Control of Records

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Bel has procedures for identification, storage, protection, retrieval, retention and disposition of
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records.
4.2.4.1 All records associated with Quality Management System are maintained by the
responsible department / function and are kept legible and identifiable. Record are
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stored and maintained in such a way they are readily retrievable in a facility that
provide a suitable environment to minimize deterioration or damage and to prevent loss.
Retention is specified in the appropriate procedure and work instruction.
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SYST-RECO-01 – Record Control System Procedure
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5 Management Responsibility
5.1 Management Commitment
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Top management commits to the development and implementation of the quality management
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system and the ongoing improvement of its effectiveness by:
5.1.1 Conducting customer satisfaction survey and communicating to the organization the
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expectations and importance of meeting customer as well as statutory and regulatory
requirements
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5.1.2 Establishing the quality policy and ensuring that objectives are in place
5.1.3 Putting up other management systems relevant to the facility
5.1.4 Conducting management reviews
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5.1.5 Ensuring the availability of resources
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5.2 Customer Focus

Top Management ensures that customer requirements are reviewed, understood and
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implemented.
5.3 Quality Policy

Top management ensures that the Quality Policy is understood within the entire company.
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5.4 Planning
5.4.1 Quality Objectives
Top Management establishes Quality Objectives every year which are relevant
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functions within the organization. The quality objectives are made consistent with the
Quality Policy and commitment to continual improvement.
5.4.2 Quality Management System Planning

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This manual provides an overall plan for Bel’s quality management system, when
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used in conjunction with the system procedures, process flow charts, work
instructions and any other documents relating to the company’s management
systems and operation procedures.
Upon identification of new customer requirement, Top Management reviews and
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allocates appropriate resources in order to address such requirements.
5.5 Responsibility, Authority and Communication

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5.5.1 Responsibility and Authority
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5.5.1.1 Organization Structure
Bel establishes an effective organization to achieve the corresponding
quality objectives, so as to ensure that processes, products and services
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satisfy customer and other applicable requirements.
5.5.1.2 Bel’s functional Organization Chart (shown in the next pages).
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Corporate Organization Chart
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CEO & PRESIDENT
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Dominican
JCY GR WBo Asia
Republic
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HK SAR
Administration
Macao SAR
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Customer Service
Zhongshan, PRC
Purchasing
Pinggou, PRC
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Sales
Hangzhou, PRC
Information Mgt.
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Finance/Accounting
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Asia Organization Chart
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5.5.1.3 Detailed location/departmental organization charts are kept in the Human
Resources webpage and in the DCC server.
5.5.1.4 Management Responsibilities.
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Bel’s management team ensures that the responsibilities, authorities
and their interrelation are defined and communicated within the
organization.
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Under the Bel’s Quality Management System, all department managers
are responsible for:
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• The quality of work carried out within his/her respective department.
• Implementing the approved procedures and work instructions within
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his/her department.
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requirements.
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The following job functions define the level of authority and responsibility.
Specific job description are kept in HR Dept and in each department.
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President, Vice Presidents, Directors and Operations Managers

- Responsible for Bel’s general management.
- Responsible for providing the leadership, support and commitment for Bel’s
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Quality System and other management system

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- Provide direction and delegate responsibilities to staff in order to meet quality

objectives.
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- Make available the resources necessary to support the Quality System and
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other management system

Quality System Manager
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- See 5.5.2 for Quality Management System activities

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- Manages the overall Quality/Environmental/Health/Safety and other

management systems
- Responsible for Quality System Department, DCC, Training Center
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and Internal Management System Audit

- Assists during customer audits and other external audits
- Coordinates with the respective Training section in each facility for the training
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necessary for all employees
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Quality Assurance Manager
- Manages In-Process, Outgoing, customer complaints and other daily quality
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activities; also includes Reliability; Incoming and Calibration.
- Analyzes quality statistics and initiates corrective actions for further
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improvements.
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- Stays updated on latest developments in quality technologies, methods and
practices.
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- Acts as liaison with customers & suppliers on quality & reliability issues.
- Directs reliability tests and monitors process improvement through reliability
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data.
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insure their timeliness.
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- Performs process audits to verify quality compliance.

Human Resources Manager
- Directs those responsible for maintaining recruitment services and training.
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- Coordinates required training of personnel with department mangers.

- Maintains personnel files and training records for all associates.
Sales Manager
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Responsible for market research, contract negotiation, sales operations,

customer relations and advertising.
Recognizes and sets down requirements for potential new products.
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Works with appropriate departments to review contracts

R&D / Engineering Manager
Overall supervision on design and development or product transfer including ,
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including engineering evaluations, the inclusion of quality, regulatory approval

compliance checks and feasibility studies and its manufacturability.
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Insures that operating characteristics of new designs are consistent with

customers’ requirements with proper documentation.
Controls and coordinates process and product improvement projects.
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Generates actions and design changes to correct and prevent the recurrence of
nonconformity and controls the formal release of product designs and changes.
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Manufacturing Engineering Manager
Responsible for designing and improving production methodology, process
certification and assuring the adequacy of manufacturing process controls for
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both new and mature products.
Supplies appropriate tooling and equipment to insure conformity to the
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manufacturing criteria, work instructions, travelers & process flow charts.
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Coordinates with Engineering, QA and manufacturing personnel during the
transition of a product from its design stage to the manufacturing.
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Promotes process automation and Statistical Process Control techniques
Production Manager
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Organizes, controls and directs various production operations.

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procedures, tests and inspections as specified in the requirements.
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Monitors processes to ensure compliance and collects and analyzes defect

data in order to identify and act on production quality trends.
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Interfaces with Sales and PMC departments to meet delivery schedules.
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Purchasing Manager
Responsible for the purchase of goods and services from Bel’s qualified
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suppliers with the best price and delivery terms possible.

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Acquaints suppliers with quality programs and allocates purchase orders

Coordinates receiving of materials.
Customer Service Manager
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Coordinates with Sales, Production and Purchasing to insure that orders meet
their scheduled delivery dates.
Serves as customers’ liaison regarding open-order changes, order inquiries and
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delivery modifications.

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Coordinates with Engineering and other related departments on proper

packaging procedures for proper and adequate protection during transport and
compliance with customer requirements.
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Logistics Manager
- Responsible for Logistics (shipping & documentation) of materials and products
and Customs.
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- Coordinates between each location on logistics management.
Finance / Accounting Manager
- Overall supervision of the financial and accounting activities.
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- Prepares and maintain relevant financial and accounting records.
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Data Processing Manager
- Performs comprehensive study and analysis of data processing functions,
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methods and procedures.
- Maintains efficiency in data processing procedures, modeling and system
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performance tuning.
- Develop and manage plans manufacture execution system.
Information and Communication Technology Manager
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- Implements initiatives and communicate work with US for corporate matters.

- Provides technical advice and support to satisfy business needs.
- Manages IT infrastructure activities.
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Administration and Facility Manager
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- Manages office administration, facilities set up and maintenance activities

Machine Shop Manager
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- Manages the building and production facilities maintenance, machinery

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allocation, supervising mechanical and controlling design and component

sourcing for the production facilities including shutdown repair support
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5.5.2 Management Representative

The head of the Quality System Department is the appointed Management
Representative of Bel’s Quality and other management systems. Irrespective of other
responsibilities this function has the full responsibility and authority to:
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a) Coordinates the Quality/Environmental/Health/Safety and other management

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system activities and ensures that processes needed for the quality and other
management systems are established, implemented and maintained.
b) Reports to the top management on the performance of the management
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system and the area(s) that need improvement(s)

c) Ensures promotion of management system awareness, customer and other
requirements throughout the organization
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d) Manages the management system and monitors the system improvement
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programs throughout the company
e) Analyzes the appropriate management system training programs and
appropriate training needed for the associates.
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5.5.3 Internal Communication
5.5.3.1 Bel establishes internal communication system, and maintains the
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effectiveness between each functional department. Associates are
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encouraged to provide feedback and input about the effectiveness of the
management systems. Feedback can be delivered to the MR directly or
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through the supervisors and managers.
The communication processes can be in meeting, training, notice board,
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e-mail, newsletter or other means.
5.6 Management Review

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5.6.1 General
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Top management reviews the quality and other management systems at least once a
year to ensure its continual suitability, adequacy and effectiveness of fulfilling the
requirements including assessing opportunities for improvement and the need for
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changes in the system as well as policy and objectives.

The attendees consist of the following:
Chairman :President, Vice President, Directors
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Members :Management Representative (MR)

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Division and Department Managers/Heads

Department representatives (as necessary)
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5.6.2 Review Input

Management review include includes are not limited to the following information:
5.6.2.1 Results of internal/external audits and status of corrective and preventive
actions.
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5.6.2.2 Customer feedback, complaints situation and customer satisfaction.

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5.6.2.3 Process performance/improvement and product conformity.

5.6.2.4 Follow-up actions from the previous management reviews
5.6.2.5 Changes that affect the management system as well review of the objectives.
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5.6.2.6 Recommendation for improvement.
5.6.3 Management Review Output

The management review output will include decisions and actions related to:
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5.6.3.1 Improvement of the effectiveness of the QMS and other management systems
5.6.3.2 Improvement of product or service related to customer requirements
5.6.3.3 Resources needed
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5.6.4 MR shall monitor the follow-up items of all determined issues
5.6.5 Reference Procedure(s)
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SYST-MANA-01 - Management Review System Procedure
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6 Resource Management
6.1 Provision of Resources
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Bel determines and provide the resources needed to implement and maintain the quality and
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other management system, and enhance customer satisfaction by meeting customer’s
expectations and requirements.
6.2 Human Resources

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6.2.1 General
Bel appoints staff performing the activities are competent on the basis of appropriate
education and ensures that they have necessary training, skills and experience when
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performing the work/functions they are assigned to.
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6.2.2 Competence, Training and Awareness

6.2.2.1 Procedure/guidelines that define the training needs and provide training
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to personnel performing work are in place to ensure that personnel are

aware of the relevance and importance of his/her activities.
6.2.2.1.1 Department manager is responsible to identify the

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competence and training requirements of his/her

subordinates.
6.2.2.1.2 Training Section is responsible for preparing and
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implementing company-wide training while department

managers through analysis of training needs from appraisals
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shall arrange appropriate skill-orientated trainings to their

own staff. Training may be conducted internally or by an
externally party.
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6.2.2.1.3 Personnel performing special processes shall have

necessary education, training, and/or experience for
qualification
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6.2.2.1.4 New employees should be trained by his/her supervisor, and
corresponding supervisor should assess the training results
after training through practices, observation, and written
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instructions
6.2.2.1.5 Training Section shall coordinate training activities and
maintain records of education, experience, training and
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qualification, regularly evaluate the training effectiveness and
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maintain training records of each employee.
6.2.2.1.6 MR is responsible to determine the quality and other
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management system training analysis company wide
6.2.2.1.7 QS Department is responsible for providing management
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system trainings
6.2.2.2 Inspectors and Operators Training
6.2.2.2.1 All newly recruited operators for Production and Quality
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departments shall be provided with an on-the-job training

program covering the aspects of their job responsibility. This
program will typically embody the following topics :
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- Production or Quality operations embodied in their job
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- Familiarization with Work Instructions and proper use of tools

- Proper use & setup of test equipment
- Familiarization with Quality and other requirements
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- Understanding of the applicable SPC techniques

- Familiarization with other management systems
- Understanding of ESD guidelines
6.2.2.2.2 Upon completion of the training program, knowledge and skills
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shall be assessed. Periodic verification studies shall be

conducted.
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6.2.2.3 Staff Training

It is the responsibility of each department manager to ensure that his/her
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staff is adequately and appropriately trained, or possesses the adequate

job experience that allows them to perform the required activities in a
satisfactory manner.
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Department Managers determine the training needs for specific

operation or special tasks.
In addition to the on-the-job training, Bel provides other forms of training.
Such training may be accomplished through in-house training programs
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given by other staff members possessing the appropriate skills or
through lecturers and / or consultants hired from outside the company; or
professional training courses or seminars held at outside institutions.
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SYST-TRAI-01 - Corporate Training System Procedure
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6.3 Infrastructure
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6.3.1 Bel determines, provides and maintains the infrastructure needed to achieve product
requirements. These includes:
6.3.1.1 Buildings, work space and associated facilities
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6.3.1.2 Tools & process equipment (including hardware and software)
6.3.1.3 Supporting services (transport, communication or information systems)
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6.3.2 Top Management sees to it that equipment availability, condition and preventive
maintenance are adequate.
6.3.3 Machine shop Dept. in conjunction with manufacturing and process engineering define
the preventive maintenance program for manufacturing equipment. The maintenance
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frequency is specified in the respective work instruction.

SYST-MAIN-01 – Maintenance System Procedure
SYST-MAIN-03 – Facility Maintenance System Procedure
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SYST-BCMS-01 – Business Continuity Management System Procedure
6.4 Work Environment

6.4.1 Bel determines and manages the necessary humanitarian and physiological working
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environment in order to provide a positive influence on motivation and performance of

the associates.
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Environmental
CSER-MANU-01 Corporate Social & Ethical Responsibility
Responsibility Manual Manual
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ENVI-MANU-01 Environmental Management System Manual

SYST-BCMS-01 – Business Continuity Management System Procedure
Financial Control Procedures
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7.0 Product Realization

7.1 Planning of Product Realization
7.1.1 Bel plans, develops and implements the processes needed for product realization in
order to ensure consistence in the quality management system and satisfaction of
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customers.
A major aspect of product realization takes place by developing proper
documentation and transferring customer’s specifications and quality requirements
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into the product specification and work instructions. This ensures product consistency
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from design stage through manufacturing, inspection, packaging and shipping of the
product to the customers.
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7.1.2 Bel determines the following requirements when planning product and / or service
realization.
7.1.2.1 Quality objectives of product/project or contract
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7.1.2.2 The need to establish processes, documents, and provide resources
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specific to the product
7.1.2.3 Required verification and validation activities, and inspection criteria
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7.1.2.4 records needed to provide evidence that the realization processes and
resulting product meet requirements
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7.1.3 Corresponding documented quality plans are prepared when or if requested by
ed customers.
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7.2 Customer-Related Processes

7.2.1 Determine requirements related to products
Bel establishes processes to determine customer requirements, including the
requirements of product or services involved. These processes shall define:
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7.2.1.1 Product and/or service requirements, including product delivery and other
associated requirements
7.2.1.2 Requirements of product and / or service not stated by the customer but
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known to be necessary for the intended use of the product. If there are
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no customer specified requirements, product / service requirements shall

be governed by Bel’s own specification
7.2.1.3 Statutory and other requirements applicable to product and / or service
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7.2.1.4 Other requirements as needed by Bel
7.2.2 Review of Requirements related to the product

7.2.2.1 Satisfying the customer requirements, including statutory and regulatory
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requirements, and any changes of requirements: Sales, Customer

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Service and / or Product Managers in conjunction with the relevant

Engineering group shall carry out the coordination in order to review
customer requirements related to the product prior to commitment.
Ensures that:
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7.2.2.1.1 Product related engineering requirements are defined.

7.2.2.1.2 Review of requirements shall take place prior to acceptance
of customer contract. If there is no documented statement or
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requirement provided by the customer, then Bel’s own
specification will take precedence.
7.2.2.1.3 Contractual disputes are resolved.
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7.2.2.1.4 Ability to meet the product requirements including quality
requirements.
7.2.2.1.5 Review records for customer product specification by
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attaching Bel’s CDA (Customer Drawing Approval) form to
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the master copy of customer drawing.
7.2.2.2 Review of Customer Product Requirements shall include:
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7.2.2.2.1 Engineering (product) specification of the customer,
7.2.2.2.2 Customer orders including quantities, delivery date, price and
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other associated requirements of the product.
7.2.2.2.3 Ability to meet the requirements of products and services
defined by customer. Any ambiguous matters shall be
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resolve and confirm mutually. Where customer’s

requirements are changed, respective department managers
shall ensure that relevant documents are amended and that
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relevant personnel are made aware of the changes.
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7.2.2.2.4 Statutory and regulatory requirements associated with

product and / or service contracts.
7.2.2.2.5 Additional requirements specified by Bel or the customer.
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7.2.3 Customer Communication

Bel’s Customer Service and Sales Department shall coordinate effective
communication and feedback to customers. Such communication is accomplished
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through direct contact or through Bel’s Regional Representatives or Bel’s Regional

Sales Manager or Account Managers. The communication includes:
7.2.3.1.1 Product and/or service information.
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7.2.3.1.2 Quotation and order processing, including amendments

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7.2.3.1.3 Customer feedback, including customer complaints

7.2.3.1.4 Associated customer responses to product function and/or service
performance
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SYST-CONT-01 - Contract Review System Procedure
SYST-SERV-01 - Customer Service System Procedure
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SYST-CORR-02 - Customer Complaint Handling System Procedure
SYST-REGU-01 – Regulation & Requirements Evaluation System
Procedure
Procedure
7.3 Design and Development
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Bel operates Engineering and Design Centers throughout the world for the various product lines.
In this document and in any Bel procedures, the term Engineering Department or R&D may be
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interchangeable. All Bel’s design locations follow the same guideline, standards and procedures.
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7.3.1 Design and Development Planning
Engineering Department shall plan and control the design and development of
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product, and shall determine the following items during the design and development
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planning:
(a) design and development stages
ed (b) necessary review, verification and validation activities
(c) responsibilities and authorities for design and development
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7.3.2 Design and Development Inputs

Engineering Department shall record the product requirements including Υ
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(a) technical functions and specification requirements

(b) applicable statutory and regulatory requirements
(c) information derived from previous or similar designs
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(d) other requirements essential for design and development

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The inputs are reviewed for adequacy. Engineering Department shall communicate
with the customers and seek for solutions when requirements are ambiguous or in
conflict with each other
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7.3.3 Design and development outputs

The outputs of design and development shall be in a form suitable for verification
against design and development input
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Design and Development Output shall:

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(a) meet the input requirements for design and development,

(b) provide appropriate information (data) for the product,
(c) contain or reference product acceptance criteria,
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(d) specify the characteristics of the product that are essential for its safe and
proper use
Documents related to design and development outputs shall be approved prior to
release
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7.3.4 Design and development review
At suitable stages of design and development, Engineering Department shall have
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systematic reviews of the design and development to:
(a) evaluate the satisfaction of product quality and reliability requirements
(b) identify any problems and propose necessary actions
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(c) record (results) of the design and development reviews and any necessary
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actions will be maintained in the design folder
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7.3.5 Design and development verification
Engineering Department shall implement design verification to ensure that the design
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output meets the design input requirements. The verification process may include
qualification tests, qualification through similarity to an existing design, or validation
by independent design calculations produced by another staff member. Records of
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the verification, results of the verification and records of any necessary actions shall
be maintained
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7.3.6 Design and development validation
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Engineering Department shall submit product design programs to customer for design
and development validation if these requirements are defined in the contract, so as to
ensure that the resulting product is capable of meeting the requirements for the
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specified application or intended use. Records of the results of validation and any
necessary actions shall be maintained
7.3.7 Control of design and development changes

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When the design of a product is complete and the appropriate product specifications
are signed off and released to DCC, any design changes shall be processed through
the ECN (Engineering Change Notice) channels described in document SYST-DESI-
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02. Such changes shall be identified, recorded and controlled.

Any associate shall be allowed and encouraged to suggest changes. These changes
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must be processed through the approval channels before they are released. Design
changes shall be verified, validated and approved by the proper parties, as defined in
SYST-DESI-02, before implementation
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SYST-DESI-01 - Engineering Design & Development System Procedure
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SYST-DESI-02 - Engineering Changes System Procedure
SYST-DESI-05 – Preparation of Technical System Specification
SYST-DESI-06 - Raw Material Qualification System Procedure
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SYST-DESI-07 –Potential Failure Mode and Effects Analysis System Procedure
SYST-DESI-08 – Power Product Development & Design System Procedure
SYST-QUAL-04 – Reliability System Procedure
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7.4 Purchasing
7.4.1 Purchasing Process
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The selection of suppliers and subcontractors shall be based on their ability to meet
Bel’s Purchasing Specifications and overall Quality Requirements. The individual
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procedures listed at the end of this section, describe in details the Qualification &
Disqualification process, Audit procedures and Ship-To-Stock program used to
ed evaluate and rank our suppliers. An AVL of Bel’s qualified suppliers is maintained in
the computer database and updated as changes occur. This list is to be accessible to
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the Purchasing, Engineering and QA Departments.

Supplier Quality Ranking and a Supplier Performance Tracking programs are
maintained by the Quality and Purchasing Departments respectively. Periodic reports
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generated from the information gathered by these programs are to be mailed to Bel’s
key suppliers by the Purchasing Department. Audits of suppliers and subcontractors
are to be coordinated through the joint efforts of the Quality and Purchasing
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Departments.
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7.4.2 Purchasing Information

It shall be the responsibility of the Purchasing Manager and the Commodity
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Buyer to insure that all of Bel’s purchase orders contain the following
information:
7.4.2.1 Purchased information shall state the following item:
7.4.2.1.1 Purchase order number
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7.4.2.1.2 Issued Date

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7.4.2.1.3 Unit price

7.4.2.1.4 Quantity
7.4.2.1.5 Bel part number and revision level (where available)
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7.4.2.1.6 Supplier Part Number (When Available)

7.4.2.1.7 Material description
7.4.2.1.8 Supplier name
7.4.2.1.9 Delivery requirements
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7.4.2.1.10 Other special requirements as necessary
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7.4.3 Verification of Purchased Product
The IQC (Incoming Quality Control) checks and verifies the conformity of incoming
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goods and materials according to Bel’s Quality Requirements through the use of
receiving inspection procedures and/or supplier’s data supplied with the material.
Inspection criteria are listed in the individual Work Instruction for the applicable
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product that was purchased. Sample size and inspection criteria were developed
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based on Bel’s needs and in order to meet the Quality Plan.
Engineering Department in cooperation with QA perform first article” inspection and
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executes qualification procedure for new materials.
Raw materials purchased are subject to incoming inspected until they attain the “Ship
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to Stock” status. Products not yet qualified for Ship to Stock must be inspected for
compliance with specified requirements. Incoming inspection shall also verify for any
transportation damage and see that the proper documentation was included with the
ed
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parts. Received materials are not made available for use until the incoming
inspection is complete and product is determined to be suitable for use.
Material, of which the IQC inspection is waived due to urgency, shall require written
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approvals from Manufacturing Engineering and the QA Manager. Such material shall
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be properly identified and recorded in order to permit tracking and recall from
production should non-conformance be detected.
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SYST-DESI-06 - Raw Material Qualification System Procedure
SYST-PURC-01 - Purchasing System Procedure
SYST-PURC-02 - Supplier Qualification & Disqualification System Procedure
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SYST-PURC-03 - Vendor Corrective Action Request System Procedure

SYST-PURC-04 - Quality Program Requirements for Bel Suppliers
SYST-PURC-05 - Supplier Audit System Procedure
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SYST-PURC-06 - Supplier Ranking & Performance Tracking System Procedure

SYST-PURC-07 - Ship-to-Stock System Procedure
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SYST-PURS-01 - Customer Supplied Product System Procedure

SYST-QUAL-01 - Incoming Inspection System Procedure
SYST-QUAL-03 - Material Review Board System Procedure
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7.5 Production and Service Provision

7.5.1 Control of Production and Service Provision
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7.5.1.1 A Quality Plan is developed by Manufacturing Engineering and Quality
Department during the introduction of a new product into the
manufacturing process. This plan must be structured in order to insure
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that all Quality Requirements have been addressed and the proper
control plans are in place.
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7.5.1.2 Each product is to have an associated Product Specification provided by
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the Engineering Department. This specification, with the necessary work
instructions and process flow chart(s), will detail the method of
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manufacture and the controls to which the product must conform.
The Product Specification, when linked with:
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7.5.1.2.1 Process flow chart(s)
ed 7.5.1.2.2 Workmanship criteria
7.5.1.2.3 Test instructions & equipment to be used
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7.5.1.2.4 Individual work instructions & sequence

7.5.1.2.5 Identification of process control points
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7.5.1.3 In all areas where Static Sensitive components are handled, ESD control
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procedures apply and protective measures are to be taken at all times.

7.5.1.4 Process Control Charts are to be used on critical processes as specified
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by Engineering and/or QA.

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7.5.1.5 Defect rate, trend charts and/or pareto charts are to be routinely
generated by the process control group and the QA Department. The
data from these charts shall be used for analyses in order to target key
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areas for process and product improvement. Failure Analysis and

Corrective Action shall also be employed to rapidly resolve any quality
issues that may develop.
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7.5.1.6 Criteria for workmanship shall be stipulated by Manufacturing

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Engineering and the QA Department. These criteria shall be conveyed to

the operators in writing, with appropriate samples or photographs where
useful.
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SYST-PROC-01 - Process Control System Procedure
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SYTS-STAT-01 – Statistical Process Control System Procedure
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SYST-PROC-03 - In-Process Inspection System Procedure
SYST-MAIN-01 – Preventive Maintenance System Procedure
7.5.2 Validation of Processes for Production and Service Provision
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7.5.2.1 Bel is a manufacturer of electronic products. We have the ability to verify,
test and control the processes related to the manufacturing of the
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products. As such, this section is not applicable to our company.
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7.5.3 Identification and Traceability
7.5.3.1 Bel’s finished product are identified with a date code or a lot number
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which can be traceable to its applicable raw materials, product traveler,
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process specifications, and outgoing quality control records. It is Bel’s
policy to maintain a traceability system for the identification of all products,
ed subassemblies and the materials used.
7.5.3.2 All finished products and raw materials used in the manufacture of Bel
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products are identified by a part number which can be traced to the

appropriate drawing and/or specification
7.5.3.3 The manufacturing date code and/or lot numbers assigned shall be
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documented in such a way as to provide the capability to trace and recall

a non-conforming product when such is required.
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SYST-IDEN-01 - Product Identification & Traceability System Procedure

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7.5.4 Customer Property

7.5.4.1 Where appropriate, all department mangers at Bel shall exercise care
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with customer property while it is under their control or being used by

their department
7.5.4.2 Customer’s invoices, bills and other relevant finance related material
shall be identified, verified, protected and maintained by Bel’s accounting
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and finance department.

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7.5.4.3 Customer drawings and specifications stored in Document Center,

shall be properly identified, stored and protected.
7.5.4.4 Customer owned production equipment, test equipment, fixtures or
other facilities shall be identified and protected by the appropriate
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production managers.
7.5.4.5 Customer consigned material shall be properly identified and stored
in our warehouse.
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7.5.4.6 If / when customer property is lost, damaged or otherwise found to be
unsuitable for use, the responsible manager shall report the case to the
customer via Bel’s Sales / Customer Service Department, and maintain
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records (see 4.2.4).
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SYST-PURS-01 – Customer Supplied Product System Procedure
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All related procedures
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7.5.5 Preservation of Product
7.5.5.1 Procedures are to be established and maintained to ensure that products
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and materials are handled, stored, packaged and delivered in a proper
and safe manner.
7.5.5.2 Handling
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Proper means for protective handling of incoming raw material, work in

progress and finished products are kept in place to prevent deterioration,
damage or loss. In addition, adequate procedures and operating
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instructions shall be made available for the instruction of personnel on the
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prevention of damage due to electro-static discharge (ESD).

7.5.5.3 Storage
Material are stored and retrieved on a first in, first out (FIFO) basis. The
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release of materials from the stockroom shall be done in accordance with

Bel’s written procedures. The stockroom are audited periodically to insure
that shelf life of sensitive materials did not expire. Stockroom personnel
are trained in the proper handling of materials to prevent damage due to
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environmental conditions, improper packaging, improper handling and

mishandling of ESD sensitive materials. Storage of chemicals,
flammables and corrosives are done in accordance with proper
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procedures and applicable safety regulations.

7.5.5.4 Packaging and Identification
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Finished product are properly packaged and identified with appropriate

packing slips and labels consistent with the packaging instructions.
These instructions shall be in accordance with Bel’s or customer
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requirements.
7.5.5.5 Preservation
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Due to the product nature manufactured by Bel, preservation, other than
items listed above, is not applicable, unless customers specifically require
additional items in their contract.
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7.5.5.6 Delivery
Packaging guidelines and instructions specify use of adequate protective
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material, boxes, pallets or other means for shipping of finished products
to the customers.
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7.5.5.7 Reference Procedures
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SYST-HAND-01 – Finished Goods Store System Procedure
SYST-HAND-02 - Receiving Department System Procedure
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7.6 Control of Monitoring and Measuring equipment
7.6.1 This section defines Bel’s policies governing the calibration of measuring instruments
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and test equipment. The calibration group at Bel is responsible for establishing and
controlling the Calibration System. The system shall fulfill the following requirements:
7.6.1.1 Calibration Procedure shall identify all equipment subject to calibration
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control, establish calibration cycles, maintain a master list of equipment

and establish an effective recall of equipment requiring calibration.
7.6.1.2 All equipment requiring calibration shall have an affixed, visible tag / label
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/ sticker on which shall be recorded the last calibration date, the due
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date for the next calibration and the signature of the calibration
technician who preformed the current calibration.
7.6.1.3 Each piece of controlled equipment shall be logged in the database
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maintained by the calibration department. The responsible calibration

engineer or technician shall log the results of each calibrated piece of
equipment on the equipment calibration card kept by the calibration
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department.
7.6.1.4 Accurate records identifying each item of test and measuring equipment,
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calibration dates, calibration due dates and physical location of the

subject equipment shall be kept by the calibration department. These
records shall be kept in such a manner as to provide traceability of the
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calibration to a National or International recognized standard.

7.6.1.5 Precision equipment, and calibration standards are to be calibrated by an
approved outside calibration laboratory recognized to perform calibration
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that is traceable to a National or International recognized standard.
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7.6.1.6 The validity of previous inspection and test results is to be assessed and
corrective action taken if necessary, whenever inspection, test or
measuring equipment is found to be out of calibration.
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7.6.1.7 Test hardware must be checked and validated for its current calibration
status prior to its release for use. Such hardware must be rechecked for
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continued compliance at prescribed intervals. Equipment / hardware shall
be calibrated on or before the calibration due date shown on the
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calibration tag affixed to it.
7.6.1.8 New, consigned, leased or newly repaired equipment shall be processed
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through Bel’s calibration lab for verification of proper calibration and to
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permit its entry into the master list of equipment under calibration control.
Associated calibration certificates issued by external calibration house
ed shall be maintained by the calibration engineer.
7.6.1.9 The validity of the test software built into the test facilities are verified
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periodically by appropriate personnel before use, (e.g., use of golden

samples or go-no-go standards).
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SYST-CALI-01 – Calibration System Procedure
SYST-CALI-02 – Test Software Control System Procedure
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SYST-CALI-03 – Golden Unit Verification System Procedure

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8.0 Measurement, Analysis and Improvement

8.1 General
All process outputs shall be reviewed, approved or validated (before their delivery to customer)
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according to defined documented procedures, process flow charts and work instructions.
Appropriate process measurements have been identified for monitoring the performance of the
management system.
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MR and department mangers shall be responsible for identifying improvement opportunities.

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8.2 Measurement and Monitoring

8.2.1 Customer Satisfaction
8.2.1.1 General
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Customer Service Manager in conjunction with QA Manager and MR, are

responsible for monitoring the level of customer satisfaction. The
information of customer satisfaction can be obtained from supplier rating
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reports (feedback) issued by some customers and from internal records
of customer complaints.
Results shall be analyzed by the above department managers and
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mangers of other relevant departments for the purpose of identifying
improvement opportunities.
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SYST-MANA-01 – Management Review System Procedure
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8.2.2 Internal Audit
8.2.2.1 General
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Internal management system audit is managed by the QS Department.
The audit team is composed of the Lead auditor and trained internal
auditors who irrespective of other responsibilities shall:
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8.2.2.1.1 assess the effectiveness of the quality management system.

Internal quality audit procedure is established and maintained
to ensure that our quality system is effective.
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8.2.2.1.2 Conduct audit per the frequency and schedule specified in

the procedure and the master audit plan.
8.2.2.1.3 Follow-up actions carried out according to the target on the
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improvement action.
8.2.2.1.4 Suggest improvement actions as necessary.
8.2.2.1.5 Conduct spot audit.
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8.2.2.2 Reference Procedure(s)/ Std.

SYST-AUDI-01 – Internal Management System Audit Procedure
ISO 19011 for guidance
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8.2.3 Monitoring and Measurement of Processes

8.2.3.1 Department managers are responsible for identifying appropriate process
measurement methods that shall be used to monitor and measure the
effectiveness of processes performance. Where processes are found to
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be non-conforming, the relevant managers shall take appropriate

corrective action.
8.2.3.1.1 Parts, Subassemblies and Materials shall be inspected

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during the manufacturing process in accordance with the
Quality Plan, work instructions and process flow charts.
Inspection results shall be logged on the “lot traveller” and
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control charts where applicable
8.2.3.1.2 QA Department shall audit and verify that in-process
inspection and testing are being done in accordance with the
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work instructions and Quality Plan
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8.2.3.1.3 Non-conforming subassemblies or assemblies must be
identified and physically isolated in order to await further
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disposition
8.2.3.1.4 Evidence of conformity with the acceptance criteria shall be
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maintained. Records shall indicate the person(s) authorizing
ed release of product.
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8.2.3.1.5 Reference Procedure(s)

SYST-PROC-03 - In-process Inspection System Procedure
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8.2.4 Monitoring and Measurement of Product
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8.2.4.1 Process output shall be reviewed, approved or validated according to the

defined documented procedures, process flow charts, work instructions and
quality / inspection plans, before delivery of the product to the customer.
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Product release and delivery shall not proceed until all the specified
activities have been satisfactorily completed, unless otherwise approved by
a relevant authority, and where applicable by the customer.
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8.2.4.1.1 Final production testing and inspection procedures for each

product are documented in the appropriate work instructions.
Certain products may require 100% final inspection, while
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other products may be inspected on a statistical sampling

basis.
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8.2.4.1.2 The outgoing QC shall select the appropriate sample size from
each ready for shipment lot. This sample is to be tested in
accordance with the product specifications. Test results
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accumulated from Outgoing QC records shall be analyzed

periodically and compared with customer return records in
order to determine the effectiveness.
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8.2.4.1.3 These OQC tests serve to confirm product compliance before
shipment to the customers.
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SYST-QUAL-02 - Outgoing Inspection System Procedure
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8.3 Control of Nonconforming Product
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8.3.1 Material Review Board (MRB)
The members of the MRB will be selected on the basis of their technical competence
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and product knowledge. The board is comprised of, but not limited to, representatives
drawn from the different departments.
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8.3.2 Non-conforming incoming raw materials
Raw material and product which is found at IQC to be discrepant, is to be segregated
and placed on hold for subsequent disposition. Material's final disposition shall be
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determined by Bel's Material Review Board.

8.3.3 Non-conforming materials in production
If non-conforming raw material is found in the process; the part number, lot number and
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quantity should be immediately reported to the QA department. Physical samples of the
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suspect material should be tagged and forwarded to IQC whenever possible.

Production personnel shall segregate the production lot(s) in question until further
disposition can be decided upon. It is IQC's responsibility to evaluate the samples and
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data, ascertain the quantity of the discrepant material, and trace the remainder of the lot
in question. They will recall the remaining stocks of the suspect lot from all locations
and physically isolate the parts until a disposition is decided upon or until MRB meeting
can be convened.
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8.3.4 Non-conforming product detected by OQC (Outgoing QC)

Product submitted to the Outgoing QC shall meet all Customer Specifications and/or
Bel's Product Specification. Finished goods shall meet the Quality Requirements called
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for in the relevant specification that pertains to them.

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Non-conforming product detected during outgoing QC inspection shall either be

returned to production with appropriate written information or held for MRB review.
8.3.5 Non-conforming product detected after delivery or use has started
Any customer complaint will be investigated and appropriate action shall be taken to the
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effects, or potential effects, of the nonconformity.

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SYST-QUAL-01 – Incoming Inspection System Procedure
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SYST-QUAL-02 – Outgoing Inspection System Procedure
SYST-QUAL-03 – Material Review Board System Procedure
SYST-NONC-01 – Control of Non-conforming Material/Product System Procedure
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SYST-PROC-03 – In-process Inspection System Procedure
SYST-CORR-02 – Customer Complaint Handling System Procedure
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8.4 Analysis of Data
8.4.1 Bel shall determine, collect and analyze appropriate data to demonstrate the suitability and
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effectiveness of the quality management system and to determine whether continual
improvements to the effectiveness of the quality management system, can be made. This
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shall include data generated as a result of monitoring and measurement and from other
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relevant sources.
Bel shall analyze the corresponding data and provide information relating to:
8.4.1.1 Degree of customer satisfaction and / or dissatisfaction to reflect the trend of
our product / service quality in terms of customer satisfaction and the status of
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customer complaints.
8.4.1.2 Process Yield data.
8.4.1.3 Results of internal and external audits.
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8.4.1.4 Trend and characteristics of vendor performance through the status of Vendor
Corrective Action Request (VCAR), supplier quality and performance rating..
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SYST-NONC-01 – Control of Non-conforming Material/Product System

Procedure
SYST-CORR-02 – Customer Complaint Handling System Procedure
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SYST-AUDI-01 – Internal Management System Audit Procedure

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SYST-PURC-06 – Supplier Ranking & Performance Tracking System

Procedure
SYST-CORR-03 - Quality Improvement Program System Procedure
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8.5 Improvement
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8.5.1 Continual improvement

Bel shall continually improve the effectiveness of the quality management system
through the use of the quality policy, quality objectives, audit results, analysis of data,
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corrective and preventive actions and management review

Be
QUAL-MANU-01
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en
Rev. 6
PAGE 36 OF 36
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8.5.2 Corrective action
8.5.2.1 Bel shall take corrective action to eliminate the causes of nonconformities
and in order to prevent recurrence. Corrective actions procedure shall
include:
oc
8.5.2.1.1 Identifying nonconformities (including customer complaints).
py
8.5.2.1.2 Determining the causes of nonconformities.
8.5.2.1.3 Evaluate the need for action to ensure that nonconformities
lD
do not recur.
8.5.2.1.4 Records of the results of action taken.
Co
8.5.2.1.5 Reviewing the effectiveness of the corrective action taken.
tia
8.5.3 Preventive action
8.5.3.1 Bel shall determine actions to eliminate the causes of potential
ed
en
nonconformities in order to prevent their occurrence. Preventive actions

procedure shall include:
8.5.3.3.1 Determining the causes of nonconformities.
oll
8.5.3.3.2 Determining and implementing action needed.
fid
8.5.3.3.3 Records of results of action taken.

8.5.3.3.4 Reviewing the effectiveness of the corrective action taken.
ntr
on

SYST-CORR-01 – Internal Corrective Action System
Procedure
co
SYST-CORR-02 – Customer Complaint Handling System

eC
Procedure
SYST-PURC-03 – Vendor Corrective Action System
Procedure
Un
SYST-CORR-03 – Quality Improvement Program System

us
Procedure
SYST-AUDI-01 – Internal Management System Audit
Procedure
lF
Be

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DOCUMENT TITLE DOCUMENT NUMBER :

5 Update Policy, organizational chart, function and responsibilities of

9001:2008 and use new documentation form

ORIGINATOR REVIEWED BY APPROVED BY

PING G. GENCIANEO YK TSO RAYMOND CHEUNG

TITLE: TITLE: TITLE:

REPRESENTATIVE CHINA OPERATIONS ASIA OPERATIONS

1.1 Company Background

1.2 Scope of the Quality Manual

1.3 Objective of the Quality Manual

1.4 Normative Reference

(b) ISO 9000:2005 std.

- Management review meetings; to assess effectiveness and discuss potential areas of

These goals are reviewed during management review meetings

performance of the organization. Bel’s Quality Policy serves as a

procedures, processes and resources for implementing quality management;

3.1.12 QS - Quality System; the department responsible to regulate/monitor the

4.2.2 Quality Manual (this document)

Documented procedures are established to describe the actual activities when

4.2.2.2 Work Instructions/Specifications/Drawings

activity is to be undertaken and when necessary, to define the acceptability

4.2.2.2.2 Process flowcharts

4.2.3 Control of Documents

on the history of change. Documents are signed and approved by parties

basis and their distribution controlled.

master copies should be proper indexed.

4.2.3.5 Reference Procedure(s)

SYST-DOCU-03 – Electronic Documentation Procedure

4.2.4 Control of Records

5.2 Customer Focus

5.3 Quality Policy

5.4.2 Quality Management System Planning

allocates appropriate resources in order to address such requirements.

5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority

President, Vice Presidents, Directors and Operations Managers

Quality System and other management system

- Provide direction and delegate responsibilities to staff in order to meet quality

other management system

- See 5.5.2 for Quality Management System activities

- Manages the overall Quality/Environmental/Health/Safety and other

and Internal Management System Audit

necessary for all employees

- Performs process audits to verify quality compliance.

- Coordinates required training of personnel with department mangers.

­ Responsible for market research, contract negotiation, sales operations,

Works with appropriate departments to review contracts

including engineering evaluations, the inclusion of quality, regulatory approval

­ Insures that operating characteristics of new designs are consistent with

­ Monitors processes to ensure compliance and collects and analyzes defect

suppliers with the best price and delivery terms possible.

­ Acquaints suppliers with quality programs and allocates purchase orders

Coordinates with Engineering and other related departments on proper

- Implements initiatives and communicate work with US for corporate matters.

- Manages office administration, facilities set up and maintenance activities

- Manages the building and production facilities maintenance, machinery

allocation, supervising mechanical and controlling design and component

5.5.2 Management Representative

a) Coordinates the Quality/Environmental/Health/Safety and other management

system and the area(s) that need improvement(s)

d) Manages the management system and monitors the system improvement

5.6 Management Review

Responsible for market research, contract negotiation, sales operations,

Insures that operating characteristics of new designs are consistent with

Monitors processes to ensure compliance and collects and analyzes defect

Acquaints suppliers with quality programs and allocates purchase orders