II.

ABOUT TEAM

3. What is your vision & objectives for the team(s) you are applying for? For the purpose of
achieving your stated goals, please kindly offer a detailed action plan and innovations.

My vision is to create, and provide participants with TEDx experience by enhancing and
innovating our customer service as well as event operation, and thereby playing a partial role in
spreading out BEC reputation, professionalism and strengthen our position throughout HCMC.

Objective:
To pursue our vision, our team will promise to give customers with the best-ever service both
online and offline platforms. In terms of online platform, during project preparation, we would
create a link form for participants to raise their questions about the events, what they really
wonder forthcoming projects, as well as their hopes, and after that, my team will collect, choose
and conclude, and then will try to propose some innovations with other teams and PL. In
addition to this, our team will collaborate with team content, and team sponsor to create some
minigames relating to this year topic, and our sponsors before the onsite-day, and we will have
gifts (products from our sponsors) for those winners (Top 10 for example) after the onsite day.
We try to do this in order to not only advertise our event but also raise people’s awareness and
brand recognition for our partners. In short, our team try to do this with a view to connect and
communicate with many types of potential customers so that we could fully understand what
they are looking for from our event, and thus giving strategic plans for better performance.

With regard to the off-stage time, we will try to ensure the checkin and checkout flow of the
event with efficiency to provide audience with comfort by sending pre-check-in email. To be
more specific, we will prepare these instruction emails and schedule it for the day before the
event to explain where guests should go, what they should bring, and how they can get the most
out of their experience. Moreover, we will create a priority checkin line for guests, sponsors,
collaborators, so on as well as create a station for online-unregistered guests so that the
checkin flow will not be interrupted. Additionally, we will satisfy our audience by providing drinks
and snacks for participants in every period of time if they need, and stand by if they need our
helps. Furthermore, we will collaborate with Team Content and CM to set up the stage for the
onsite day.

In terms of Organizing Board, we aim at providing members with practical knowledge in

planning, and organizing the event as well as some basic knowledge in interpreting data and
working with numbers. Moreover, when joining my team, members could be trained logistics,
data analysis, and customer cater which are necessary skills for future career in project
operation.

4. Please include the WBS (Work Breakdown Structure) of your team to demonstrate your
comprehension of the role of the team(s) you are applying for.

Venue sponsor seeking
Planning for
Organizing lisense delivery and logistic
flow of those
Working with Team
Sponsor to negotiate for
the most suitable venue
with reasonal price
Doing research for some
information
TEAM OPERATION
During
preparation
period
Planning the flow of
Collaborate with Team Content onsite day( like when
Sourcing for materials and Form Prepare plan for selling tea break will begin)
to plan for an event set-up Ticket selling
products products or group product
like notebook, shirts
Collaborating with Email writing Doc form Emergencies plan
Stages layout Marketing Team in ticket
Material Storage sales offline
Deciding the product
price
materials
Location plan of Deciding ticket selling plans Invitation email for
partner booths (if (single, combos) VIP guests Registration form
needed)
Building booths for
Have frequent materials and product selling
Find, haggle the hire checks in case they are broken or ruined
or lost Set booths at FTU
price of technical Pre-check-in email
campus for offline
materials, and Venue layout QA form
marketing
decorators
Invitation email for
confirmation, and checkin
purposes
Feedback form
Planning logistic
flow to transport
products with
minimum fee
Email for receiving
feedbacks from
audience
TEAM OPERATION
During onsite day
Collaborating with Team
Content and CM to set up Setting up checkin, checkout, and Vendor Service Agenda Management
Guest assistant
stages. assistant desks, reception spots Technical control
Catering
Guiding
Allocating human Checkin spot for Backup plan for
resources unregistered audience
(including payments)
technical
problems
Delivery, logistic
Checkin spot for Teabreak Service
Decorating the suroundings VIP guests,
as well as the live stage speakers,
(background, theme)
sponsors and
collaborators
Checkin spot for
online registered
audience
Checking and testing lights,
sound,...
Checkout spot,
reception desk,...
setup
 TEAM OPERATION

After onsite day

Form
Maintain Analyze and assess
performance

Email writing Doc form

Feedback 360
Technical materials
without any problems

QA form
Email for receiving
feedbacks from
audience Improve later
performance from
customers' feedbacks

Feedback form
Return venue to its
original state Thank you email for
audience

Have frequent materials and product checks

in case they are broken or ruined or lost

6. Describe your ideal team and provide your detailed human development plan (training,
tracking, guiding process, etc.) in alignment with the Project Leader’s and BEC’s orientation

From my perspective, If I were an Operation Team Leader, I want my team with full of
committed and proactive members who could always try their best researching and finishing
tasks before deadlines and that will boost the project progress for better performance. In
addition to this, members should be resilient and they could work under pressure because
Operation workload is usually heavy, so members should know how to work and adapt with
stress and pressure. In addition, every member should have critical thinking as well as strategic
mindset in order to collaborate with PLs, and other teams, so this will work wonders for the
speed of other teams.

Training Day;

1. Tell members our Team Operation’s main mission, vision, and objectives so that they
could have an overview of the team orientation as well as the whole project.
2. Provide members with technical knowledge relating to IT so that they could create and
solve statistics table with ease→This training could provide them with necessary
technical skills in solving data and tables by using computer programs like Microsoft
Excel.
3. Provide them with fundamental information and knowledge about practical logistics
knowledge, and this could help the whole team run and organize well during delivery
phase, and enhance the logistics flow.
4. Instruct them how to use and control technical materials as well as serve audience in
order to giving customer the best Tedx experience and customer service as the vision
and objective has mentioned