SERVICE PDCA

Item Business Unit IMPACTED INDICATOR Root cause TASK Task Details (How to Implement) RESP START

Planning for EMI Filters Review of all Backlog for EMI Filters, Commercial
1 Service OTD Backlog report and Service Priorities. A Chavez 1-Jun
production Backlog. and Medical.

Hardware Inventory Organize the local Mini Cage, assigning locations

2 Service OTD Cycle Count for Commercial and Medical areas. A. Chavez 13-Jun
Discrepancies. based on the different hardware types.

Quality Compliance Team review of special cases, in a Daily Basis on

I. Barrera / A.
3 Service OTD paperwork incomplete for Production Lots put on Hold for Review The GEMBA Meeting. Irene Barrera welcomed to 1-Jul
Chavez
High Rel and Space Jobs. the Team.

To review and expedite in advance, all the

missing components for all the Backlog available
for Keysight in COSE, and release it to the line in
High Lead Times to I. Gardea / A.
4 Service OTD Decrease Lead time for Keysight Costumer big Volumes. This to decrease Lead Times and to 25-Jul
Keysight Chavez
put material available in Distribution for Pull Ins
for December and January 2023 sales, that will
be low.

To implemet the Floor Service tours into the

Laptop request for the floor service Girl A. Chavez / J.
5 Service OTD Floor Service production line, to correct and maintain accurate 1-Aug
assigned , with COSE setup. Reyna
information on COSE system.

Incomplete SO kit’s, Rebuild of Sun Valley Kits with Hardware

Re-locate and cycle count all components for the
6 Service OTD transferred from Sun available, this to avoid Scrap as much as A. Chavez 2-Sep
kits transferred from Sun Valley.
Valley to Juarez. possible.

To implemet the Bar Code Feature for all the

production Travelers, this to make the production
Setup of the IP:
Floor Service Bar Code Floor Service Tour Faster. This is only being C. Andrade / A.
7 Service OTD http://10.0.8.76/PrintPaperWork.aspx, for us to 3-Oct
Setup implemented on all the NEW SO released to the Chavez
print SO Travelers with a Bar Code information.
floor, not on the old SO, this due to compliance
information compromised.

8 Service OTD
No C-sam test performed
Confirmation with GV and Return of lots found at
on Space Level Discoidal Review and return of non compliance lots to GV. A. Chavez 2-Sep
JZ without C-Sam confirmation.
Chips with Backlog.

EMI Filters To compare every filter traveler with COSE BOM,

Incomplete BOM S. Ortiz / A.
9 Service OTD To review all Filters specs BOM in COSE. for all the backlog already placed in COSE. And 3-Oct
components or usage. Chavez
send the propper correction to Spec Engineering.

Measure and monitor all the Backlog Status in a

Weekly Basis. Report need to send to Local
To Implement and maintain Past Due and Management.
10 Service OTD Service Reports A. Chavez 1-Nov
Service Reports for EMI Filters. Service and Past Due Reduction plan and
Information provided to Production and GEMBA
Dashboard.

To avoid the use of bags for components that

easily bend or get Hit (Leads, LockWashers,
Cases), packaging all this items in small plastic
Low Production Yields To Change the way/Package parts are delivered
11 Service OTD boxes that will support heavy management. The A. Chavez 5-Dec
(Cosmetic) to production.
Impact of this change will start seeing
improvements for Cosmetic Yields till March or
April 2023.

To have a personal responsible to follow up

Personal Training for the functions needed, to the A. Chavez / D.
12 Service OTD Floor Expeditor specifically with Engineering and Quality, for any 9-Jan
person assigned. Brito
SO with special issues.

Production Travelers All lots at production need to have all the correct Floor Service to review and show to the operative
13 Service OTD without scrap code and detail information regarding quantities and personel, how to fill all the travel information J. Patraca 3-Jan
information. Scrap codes. correctly, while doing the floor tour.

Daily Review for Past Due and Service Items,

To set a Daily Expedite Meeting between JZ and
14 Service OTD Daily Expedite Meeting and information exchange for missing A. Chavez 24-Jan
GV,
components.
 To Implement Production Control process of Lots
To organize and monitor the production flow of
15 Service OTD Past Due Alignment at production, based on the Past Due Alignement A. Chavez 23-Jan
urgent orders.
tool, by Past Due, Service and Sales.
 VERIFICATION
EXECUTION (DO)
(CHECK)

REAL
FINISH 25% 50% 75% 100%
DATE

6-Jun 6-Jun

24-Jun 24-Jun

11-Jul Ongoing

29-Jul 28-Oct

15-Aug 19-Dec

26-Sep Ongoing

31-Oct Ongoing
26-Sep 26-Sep

31-Oct Ongoing

30-Nov 1-Dec

31-Mar Ongoing

31-Jan Ongoing

16-Feb Ongoing

1-Dec Ongoing
3-Feb Ongoing