Mẫu 7 SYLLABUS

OPERATIONS MANAGEMENT
(Attached to Decision No...... / QD-ĐHNT dated / / 20….
of the President of Foreign Trade University)

Course title: English (other languages): Operation Management

Course code: QTRE410
Department: Operations Management
Course conducting:
Credit hours: 03
Prerequite(s): QTRE303
Time of the first design/announcement:
Adjust, modify, supplement:

1. INSTRUCTOR(s) INFORMATION
No. Instructors’ name Email Phone number Office
1 Bui Lien Ha (PhD.) habl@ftu.edu.vn 090.320.7241 FTU
2 Dao Minh Anh (PhD.) anhdm@ftu.edu.vn 094.808.9481 FTU
3 Nguyen The Anh (PhD.) anhnt@ftu.edu.vn 091.912.3464 FTU

2. COURSE OBJECTIVES
The effective management of resources within organizations is critical element in a
company’s ability to compete. As an operations manager, one must make decisions in the
acquisition and use of human resources, materials, capital and technology. These decisions often
deal with the planning, controlling, organizing, or staffing of a firm’s operations and involve
multiple sources of information and conflicting goals. The purpose of this course is to provide the
students with the knowledge and tools that will help them make those decisions.
This course is designed to provide the students with an understanding of the basic functions
of operations management, and create an awareness of how the design, operations, and control of
production/ operations systems can most effectively provide goods and services. This course will
provide students the basic managerial principles and tools with which to solve operations problems
and knowledge of current managerial practices and issues
3. COURSE LEARNING OUTCOMES
3.1. Learning outcomes about knowledge, skills, autonomy and responsibility
3.1.1. Knowledge
CLO 1: Understand the nature of Operations Management and appreciate how and why OM has
become so critical to competitiveness.
CLO2: Understand the importance of demand forecasting to organizations; comprehend
the techniques for forecasting.
CLO3: Explain and discuss the key issues of product and service design, process selection,
and comprehend the techniques for capacity planning.
CLO4: Understand the key issues of location decisions and comprehend techniques to solve
typical problems in location planning and scheduling.
CLO5: Discuss and comprehend models for inventory management; discuss the JIT model
CLO6: Discuss the benefits and requirements of MRP; Understand the principle of MRP II and
ERP
CLO7: Understand the nature of service management and comprehend some queuing models

3.1.2. Skills
CLO8: Develop the capability of collecting information; summarizing; comparing and contrasting;
analyzing and making decisions on issues related to Operations Management.
CLO9: Proficient in a number of skills such as: making forecasts, reading product design diagrams,
analyzing and evaluating options for choosing production and business locations, determining
inventory level; number of customers in the service system.
CLO10: Improve human skills such as team-working, communication and presentation
3.1.3. Autonomy and responsibility
CLO11: Right morale in studying, following all university’s rules and regulations.
CLO12: Scientific working style; Spirituality; proactively update and apply knowledge of modern
operational management.
CLO13: Be flexible and cooperative in teamwork.
3.2. Matrix of the contribution of Course learning outcomes to Program learning outcomes
Cours Program learning outcomes
e PL PL PL PL PL PL PL PL PL PLO PLO PLO PLO PLO
learni O1 O2 O3 O4 O5 O6 O7 O8 O9 10 11 12 13 14
ng
outco
mes
CLO1 X X X
CLO2 X X X
CLO3 X
CLO4 X X X X
CLO5 X X X
CLO6 X X
CLO7 X
CLO8 X X X X
CLO9 X X X X X
CLO1 X X X X
0
CLO1 X
1
CLO1 X
2
CLO1 X X
3
Course
3 4 4 5 4 4 5 4 4 5 3 4 4 4
s
4. READING MATERIALS
4.1. Textbook(s)
1. Stevenson, W. (2018). Operations Management (13th ed.) NY: McGraw-Hill/ Irwin.
4.2. Optional reading(s)
1. Richard B. Chase, Nicholas J. Aquilano, F. Robert Jacobs (2006). Production and
Operations Management (11th ed.). McGraw-Hill Irwin 1998.-690p
2. Johnston, R., Chambers, S., Harland, C, Harrison, A., Slack, N. (2003). Cases in
Operations Management (3rd. ed.). Malaysia: Prentice Hall
3. Schroeder, R., Goldstein, S., Rungtusanatham, M. J., (2011). Operations
Management: Contemporary concepts and cases (5th ed.). US: McGraw-Hill/Irwin

5. COURSE CONTENTS AND SCHEDULE

5.1. Course contents
Time Allocation Contribution to CLO
Hour(s) on the
class
Exercis Self-study
No. Content Essays,
e with
exercise,
Practic teacher’s
Lecture Assignments...
e, tutorials
Semina
r
Chapter 1. 1,8,9,11,12
Introduction to
1 3 0 2 6
Operations
Management
Chapter 2. 2, 8,9,11,12
2. Demand 2 1 1.5 4.5
Forecasting
Chapter 2. 2, 8,9,11,12
Demand
3 2 1 1.5 4.5
Forecasting
(Cont.)
Chapter 3_Part 3, 8,9,11,12,13
1. Product and
service design;
4 2 1 1 4.5
and Capacity
Planning

Chapter 3_Part 3, 8,9,11,12,13

1. Product and
service design;
5 and Capacity 2 1 1 4.5
Planning (Cont.)
Chapter 3_Part
2: Process
 selection and
Facility Layout
Chapter 3_Part 3, 8,9,11,12,13
2: Process
selection and
Facility Layout
6 2 1 1 6
(Cont.)
Chapter 3_Part
3: Design of
Work System
Chapter 4_Part 4, 8,9,10,11,12,13
1: Location
7 2 1 2 6
Planning and
Analysis
Chapter 4_Part 4, 8,9,10,11,12,13
8 2: Project 2 1 2 6
management
9 Mid-term Test 3 0 0 7 1,2, 3, 4,8,9,11
Chapter 5: 5, 8,9,10,11,12,13
10 Inventory 2 1 2 6
Management
Chapter 5: 5, 8,9,10,11,12,13
Inventory
11 2 1 1 6
Management
(Cont.)
Chapter 6: 6, 8,9,11,12
Material
12 2 1 1 6
Requirement
Planning
Chapter 7: 7, 8,9,11,12
13 Service 2 1 1 6
Management
Revision – 1,2,3,4,5,6,7,8,9,11
14 Assignment 2 1 1 7
Submission
15 Presentation 0 3 4.5 2.5 1,2,3,4,5,6,7,10,11,12,13
Total 30 15 22.5 82.5

5.2. Schedule of lectures

Lecture 1: Chapter 1: Introduction to Operations Management

Teaching Contribution to
Hour(s) Content
activities CLO
Lecture 3 1.1. Introduction 1,8,9,11,12
1.1.1. Some key definition
 1.1.2. The objectives and main
content of operations management
1.1.3. Different types of operations
1.2. History of operations
management
1.2.1. The history
1.2.2 Trends, new characteristics of
OM
1.3 Decision making process of
operations manager
1.3.1. OM jobs
1.3.2 Tasks of operations managers
Practice, 0
Seminar…
Essays, exercise, 2 Discuss the trends and new
assignments characteristics of OM
Self-study with 6 Reading chapter 1, pg.3-35
the teacher’s
tutorials
Assessment (….) Determine the scope of production management; identify the
main functions of organizations; differentiate between
design and production/ operations systems; compare and
contrast service and manufacturing operations
Lecture 2: Chapter 2: Demand forecasting
Teaching Contribution to
Hour(s) Content
activities CLO
Lecture 2 2.1. Introduction 2, 8,9,11,12
2.1.1 Some key definitions
2.1.2 Characteristics of demand
forecasting
2.1.3 Type of forecasting
2.1.4 Forecasting process
2.1.5 Approaches for Forecasting
2.2 Qualitative Forecasting
Techniques
2.2.1 Jury of executive opinion
2.2.2 Sales force composite
2.2.3 Consumer market survey
2.2.4 Delphi method
Practice, 1 Exercises
Seminar…
Essays, exercise, 1.5 Case study, exercises
assignments
Self-study with 4.5 Reading chapter 3, pg.69-123,
the teacher’s
tutorials
 Assessment (….) Understand the importance of demand forecasting to
organizations; comprehend the techniques for forecasting
Lecture 3: Chapter 2: Demand Forecasting (Cont.)
Teaching Contribution to
Hour(s) Content
activities CLO
Lecture 2 2.3 Quantitative Forecasting 2, 8,9,11,12
Techniques
2.3.1 Time-series models
2.3.2 Associative models
Practice, 1 Exercises
Seminar…
Essays, exercise, 1.5
assignments
Self-study with 4.5 Reading chapter 3, pg.69-123
the teacher’s
tutorials
Assessment (….) Understand the importance of demand forecasting to
organizations; comprehend the techniques for forecasting
Lecture 4: Chapter 3_Part 1. Product and service design; and Capacity Planning
Teaching Contribution to
Hour(s) Content
activities CLO
Lecture 2 3.1 Product and service design 3, 8,9,11,12,13
3.1.1 Introduction
3.1.2 Product design
3.1.3 Service design
3.2 Capacity planning
3.2.1 Types of capacity
3.2.2 Steps for capacity planning
3.2.3 Planning service capacity

Practice, 1 Film clip

Seminar…
Essays, exercise, 1
assignments
Self-study with 4.5 Reading chapter 4, pg.127-154,
the teacher’s Reading chapter 5, pg.173-194
tutorials
Assessment (….) ● Explain the importance of product and service
design; discuss key issues in product and service
design.
● Explain the importance of capacity planning; discuss
the ways of defining and measuring capacity and
major considerations related to developing capacity
alternative; and briefly describe approaches that are
useful for evaluating capacity alternatives.
Lecture 5: Chapter 3_Part 1. Product and service design; Capacity Planning (Cont.)
Chapter 3_Part 2: Process selection and Facility Layout
Teaching Contribution to
Hour(s) Content
activities CLO
Lecture 2 3.2 Capacity planning 3, 8,9,11,12,13
3.2.4 Evaluating alternatives for
capacity planning
3.3 Process selection
3.3.1 Process types
3.3.2 Automation
3.4 Facility layout
3.4.1 Layout types
3.4.2 Designing process layout
Practice, 1 Exercises
Seminar…
Essays, exercise, 1 Exercises
assignments
Self-study with 4.5 Reading chapter 5, pg.173-194
the teacher’s Reading chapter 6, pg.217-271,
tutorials exercises
Assessment (….) ● Explain the importance of capacity planning; discuss
the ways of defining and measuring capacity and
major considerations related to developing capacity
alternative; and briefly describe approaches that are
useful for evaluating capacity alternatives.
● Explain the strategic importance of process
selection; describe the basic layout types and
develop simple process layouts;

Lecture 6: Chapter 3_Part 2: Process selection and Facility Layout (Cont.)

Chapter 3_Part 3: Design of Work System
Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 2 3.4 Facility layout 3, 8,9,11,12,13
3.4.1 Layout types
3.4.2 Designing process layout
3.5 Design of work system
3.5.1 Job design
3.5.2 Work measurement
Practice, 1 Exercises
Seminar…
Essays, exercise, 1
assignments
Self-study with 6 Reading chapter 6, pg.217-271,
 the teacher’s exercises
tutorials Reading chapter 7, pg. 307 - 340
Assessment (….) Explain the strategic importance of process selection;
describe the basic layout types and develop simple process
layouts; understand the importance and approaches to job
design.

Lecture 7: Chapter 4_Part 1: Location Planning and Analysis

Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 2 4.1 Location planning and 4, 8,9,10,11,12,13
analysis
4.1.1 Location strategies
4.1.2 Factors affecting location
decisions
4.1..3 Techniques for evaluating
location alternatives
Practice, 1 Find information for group
Seminar… discussion
Essays, exercise, 2 Location decision
assignments
Self-study with 6 Reading chapter 8, pg.355-385,
the teacher’s
tutorials
Assessment (….) Understand the importance of location decisions, factors
affecting location decisions and comprehend techniques to
solve typical problems in location planning.

Lecture 8: Chapter 4_Part 2: Project management

Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 2 4.2 Project management 4, 8,9,10,11,12,13
4.2.1 Key decisions for project
management
4.2.2 Techniques (Gantt chart,
CPM, PERT) for planning and
scheduling a project
Practice, 1 Exercises
Seminar…
Essays, exercise, 2
assignments
Self-study with 6 Reading chapters 17 and 18,
the teacher’s pg.728-813; exercises
tutorials
 Assessment (….) Comprehend Gantt chart, CPM, PERT for planning and
scheduling the project.

Lecture 9: Mid-term Tests

Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 3 Class is divided into 2 groups 1,2, 3, 4,8,9,11
for mid-term test
Practice, 0
Seminar…
Essays, exercise, 0
assignments
Self-study with 7 Review chapter 1 to chapter 4
the teacher’s
tutorials
Assessment Chapter 1 to chapter 4
(….)
Assessment (….) Written Test _60 minutes

Lecture 10: Chapter 5: Inventory Management

Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 2 5.1 Introduction 5, 8,9,10,11,12,13
5.1.1 Key definitions
5.1.2 Inventory costs
5.1.3 Inventory systems
5.1.4 Inventory control
5.2 Inventory management
models
5.2.1 Economic order quantity
(EOQ) model
5.2.2 Economic production
quantity (EPQ) model

Practice, 1 Exercises
Seminar…
Essays, exercise, 2
assignments
Self-study with 6 Reading chapter 13, pg.541-598,
the teacher’s case study
tutorials
Assessment (….) Discuss the objectives of inventory management and
inventory review system; describe basic EOQ model, EPQ
model to solve typical problems;
Lecture 11: Chapter 5: Inventory Management (Cont.)
Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 2 5.2.3 Quantity discount model 5, 8,9,10,11,12,13
5.2.4 A-B-C approach
5.3 Just-in-time systems
Practice, 1 Film Clip/ Exercises
Seminar…
Essays, exercise, 1
assignments
Self-study with 6 Reading chapter 13, pg.541-598
the teacher’s Reading chapter 16, pg. 683 –
tutorials 718.
Assessment (….) describe A-B-C approach, quantity discount model to solve
typical problems; discuss the JIT model

Lecture 12: Chapter 6: Material Requirements Planning

Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 2 6.1 MRP overview 6, 8,9,11,12
6.1.1 Key definitions
6.1.2 MRP application
6.1.3 Requirements for an
effective MRP system
6.2 MRP system
6.2.1 MRP input
6.2.2 MRP processing
6.2.3 MRP output
6.3 Development of MRP
6.3.1 Material requirement
planning
6.3.2 Manufacturing resources
planning (MRP II)
6.3.3 Enterprise resources
planning (ERP)
Practice, 1 Exercises
Seminar…
Essays, exercise, 1 Case study
assignments
Self-study with 6 Reading chapter 15, pg.639-679
the teacher’s
tutorials
Assessment (….) Discuss the benefits and requirements of MRP; explain the
requirements in a master production schedule
Lecture 13: Chapter 7: Service Management
Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 2 7.1 Overview of service 7, 8,9,11,12
management
7.1.1 Key definitions
7.1.2 Characteristics of service
products
7.1.3 Service-system design
7.2 Waiting line analysis
7.2.1 Queuing system
7.2.2 Queuing models
Practice, 1 Film Clip/ Exercises
Seminar…
Essays, exercise, 1 Case study
assignments
Self-study with 6 Reading chapter 4, chapter 19,
the teacher’s pg.817-851
tutorials
Assessment (….) Understand the nature of service management; comprehend
some queuing models

Lecture 14: Revision

Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 2 Review all lectures 1,2,3,4,5,6,7,8,9,11
Practice, 1 Exercises
Seminar…
Essays, exercise, 0
assignments
Self-study with 7 Reading all chapters
the teacher’s
tutorials
Assessment (….) Student can do all given exercises
Lecture 15 : Presentation
Teaching
Hour(s) Content Contribution to CLO
activities
Lecture 0 1,2,3,4,5,6,7,10,11,12,1
3
Practice, 3 Handout hard-copy
Seminar… assignment and presentation
Essays, exercise, 4.5
assignments
Self-study with 2.5 Prepare for presentation
the teacher’s
 tutorials
Assessment (….) Students present their assignment; discussion and
assessment section.

6. COURSE POLICY
6.1 Requirements for Final Examination
Students are allowed to take the final exam only if the following conditions are satisfied:
- Students must attend at least 80% class periods (12/15 sessions)
- Attendance is also required for all examination/ assignment periods. Students are
expected to pass at least 40% of those examinations. For courses those only requires one
examination, students are expected to earn at least 4 points out of 10.
- For an absence to be excused, the absence must be accompanied by a written excuse
from a doctor or other competent. If a student is absent for more than an allowed number of sessions
for the university’s mission, the instructor then can consider and decide, but must ensure that no
more than 60% of the sessions are taken and additional instruction is required under the supervision
of the instructor.
6.2 Incentive Policy
- Students who contribute in class discussions and are recognized by the teacher (reward
cards) will be credited to the mid-term and/or final scores.
- Students can propose and get the consent of the lecturer to an essay. If the essay is in
good quality, it will be considered to have bonus points for mid-term or final exams.
6.3 Assignment policy
All assignments must be the result of the students' own work and effort.
- If 30% similarity is detected; the assignment’s score will be deducted.
- If more than 30% similarity is detected; the assignment will be zero-scored.
- Late submission will result in 10% deducted from assignment score for each day late.
- Missed work or more than 3 days late submission will be zero-scored.
7. COURSE ASSESSMENT
- Score ladder: 10
- Type of assessment
Option
Form Content Criteria CLO
1

The number of attendances and

Attenda 1,2,3,4,5,6,7,11, 10%
participation in lesson
nce 12,13
Mid-
Chapter 1, 2,
term Quick test, 45-60 minutes 1, 2, 3, 4,8,9,11 10%
3, 4
Form test
ative
Mid-
term 1,2,3,4,5,6,7,10,
Group presentation 20%
Assign 11,12,13
ment
Sum 1,2,3,4,5,6,7,8,9
Final Chapter 1, 2, MCQ + writing (60 - 90 mins) 60%
mati ,11
test 3, 4, 5, 6, 7
ve
Total: 100%

DEAN OF FACULTY HEAD OF DEPARTMENT