The World's Fastest Growing

All-in-one logistics management platform

We help you deliver incredible post-purchase experiences

Trusted by 400+ brands across industry verticals, globally

Apparel Sports Electronics Jewellery

Cosmetics Pharma & nutrition Home decor & Marketplaces

Furniture

Food & beverages Banks & Fintech Others

ClickPost Product Suite

An API-based platform that unifies all of your carriers and streamlines the shipping
process, to help you provide a delightful post-purchase experience for your customers.

Order Platform Logistics Management + Customer Experience Customers

Courier Courier Courier

Partner 1 Partner 2 Partner...
ClickPost is pre-integrated with 350+ carriers

Automate shipping processes

like label generation, order
manifestation, etc.

Go-live with any new

courier in 1 Day(With your
own carrier accounts)

Get detailed analysis on each

carrier's performance
Single API for Order manifestation and Proof
of delivery collection

Automate Order manifestation instead of using manual processes

Collect PODs over API and

get a single cloud
respository for upto 6
months

Get detailed analysis on

courier partner's
performance
... ENTERPRISE

Improve your shipping operations with ClickPost

1. When the customer is on the product page,

Enable them to enter pincode and check 'Expected Delivery Date' for the product

Reduce Customer
drop-off rate

Improve add-to-cart
Your Pin code 560102 is Deliverable
rate
(Expected Delivery Date 10 July)
Generate order
anticipation

Improve customer experience with ClickPost

2. As soon as the customer places the order,

Use ClickPost allocation engine to select courier for every order instead of using manual
rules

Assign weightages to different Get the best courier partner for

parameters every order

RTO
10% Order No. Recommended Partner

Improve
345342
Delivery Speed Delivery TAT
24%
ClickPost AI
Engine 374692

Pricing Save cost by selecting

66% 349023 the right courier

Or Configure Fixed Rules 378539 ...

Assign COD Orders for Delhi to Bluedart
Assign High Value Orders to Delhivery

Improve customer experience with ClickPost

3. Once the order is dispatched,

Start sending order- tracking notifications to your customers to keep them updated

Order Placed

Order processing

Lower WISMO (Where-is-

Dispatched my-order) calls by 80%
Hi John, your order #485

In transit from xyz.com is dispacthed.

Track it here.
Send WhatsApp
notifications for high
Out for delivery
engagement

Delivered

Improve customer experience with ClickPost

4. Along with the order notifications,

Provide a Branded Tracking page for customers and reduce order status queries
Your brand Neat Tracking Product Expected Promotional
logo Details Recommendation Delivery Date space

Show 'Similar product

recommendations' and
generate >1% additional
Expected Delivery Date
4th May 2022

sales
UPTO
40% OFF
Use 'Language
localization' to target all
geographies

Embed ClickPost tracking

on your app & website

Improve customer experience with ClickPost

5. In cases of Shipping delays,

Identify any delays and auto-escalate the shipments to other couriers

Improve Delivery
TAT with ClickPost
auto-detection tool

Provide an enhanced
post-order experience to
your customers

Improve customer experience with ClickPost

Complete Visibility of all Shipments

Track the real-time status of every shipment through the ClickPost Dashboard
Increase team's shipment
visibility by 90%

Improve operational efficiency

by ~ 30%

Various filters available

Carrier Action

View Details Standardized order statuses

View Details
Customer name: Amit Rastogi

Phone No: (+91) 555-1234

View Details
Shipment location: Delhi

View Details
Take Action Cancel

View Details

Improve your shipping operations with ClickPost

In cases of failed deliveries (NDR): Part 1

ClickPost sends personalised SMS/Emails to customers when a failed delivery

occurs

Step 1 Step 2 Step 3

Get real-time data of failed Bucket them into standard Send issue specific email
deliveries from carriers reasons & SMS to customers

Customer unreachable

Delivery date Issue

Address Issue

Other Issues...
In cases of failed deliveries (NDR): Part 2

Send Customer Feedback to couriers for better delivery rate in next attempt
and reduce RTO%

Step 4 Step 5

Take 'issue specific' customer In cases of 'No customer response', call centre teams
feedback and send to carriers can contact customers for manual resolution
 Failed deliveries (NDR) Journey Builder

Define your own communication workflow to get instant customer feedback

on failed deliveries

Failed delivery SMS Reminder SMS Response Forward response

occured Notification Notification Received to courier partner

NDR Reason: After 8 hours

Incorrect Address

No Response WhatsApp IVRS Do custom

Received Notification Call update

Improve response rate

on failed deliveries

Reduce logistics cost by After 3 hours After 12 hours if still No Response

~ 30% Received
 In case a customer wants to
return the product,
They can place their request on a white-labeled, branded self-serve portal

1 3
Please choose refund mode :
Provide refund
Back to Source Store Credit mode options
Add non
Iron Man T-Shirt Black
Non-Returnable
Lash Sport Waterproof Mascara Preferred date for return pickup:
Allow
SKU CF 1201

returnable QT 1
Qty : 1. SKU 154K
rules INR 450 customers to
17 18 choose
Vibe T-Shirt Black Returnable
British Rose Shower Scrub Return/Exchange Feb Feb
SKU CF 1202
preferred date
4
QtyQT
: 1. 1 SKU 1247
NR 799 for pick-up

2 Reasons for Return/Exchange

Vibe T-Shirt
British Black
Rose Shower Scrub
Qty : 1. SKU 1247
SKU CF 1202
QT 1
INR 900
Define Wrong product has been sent

custom Product does not fit well/ too small/too big

return Product quality not as described

reasons I don't like the product
Priya
Mr. Gupta
John Smith
22 Connaught Place,
New York, Delaware-94538
New Delhi
Manage all return orders from a
single dashboard

Search option
available

Various filter
options

British Rose Shower

Scrub
Qty : 1. SKU 1247

Customer name: Amit

PriyaRastogi
Gupta

Product: British Rose

Blue Scrub
T-shirt

10313891 Order id: 10313891

Approve Reject

Take actions
 Guide them through a quick exchange process

Create a clearly defined and simple series of steps that is easy for customers
to follow

1 2 3
Exchange Summary
Define exchange reasons
Full Sleeve T-Shirt Black for your customers
INR 900
Iron Man T-Shirt Black
Exchange QT 1
SKU CF 1201
Vibe T-Shirt Black
QT 1
INR 450
SKU CF 1 1203
QT 1 Manage all exchange
INR 900
requests from a single
Vibe T-Shirt Black ClickPost dashboard
SKU CF 1202
QT 1
INR 799
Add a list of Non-
Full Sleeve T-Shirt Black returnable SKUs
SKU CF 1203
QT 1
INR 900
Auto-allocate the pickup
Return Exchange Next Proceed
partner
COD Reconciliation:

Take remittance report from courier company and upload it to ClickPost.

Get complete insights on all COD Shipments on a single dashboard

Share report with

relevant stakeholders

2361 5023000

Eliminate manual
task & errors
COD to Prepaid Conversion

Convert your COD order to prepaid with this 3 step process

Step 1 Step 2 Step 3

Identify the COD order and send a As soon as customer ClickPost notifies the
'COD to prepaid' prompt message makes the payment, send carrier to convert the order
to customer. them a confirmation. from COD to prepaid.

My Brand.com
 Reporting & Analytics

ClickPost reports have become industry standard, used directly for investor and
media reporting

ClickPost dashboard has 6 different tabs, each containing …and, you can create customizable reports that
multiple analysis leading to an actionable story… can be triggered daily to relevant stakeholders!
Why should you choose us?

ClickPost’s Security Certifications & Compliance Proven Results

ClickPost follows extremely strict data security norms

and gets periodic audits done from leading agencies 15% Reduction in 40% Increase in the
Logistics Cost Shipping NPS

15% Improvement in on- 25% Reduction in

time delivery performance Shipping Exceptions

ClickPost’s Uptime Stats

30% Reduction 300% Improvement in
(Jan'22 – Dec’22)
in RTO Operational Efficiency

99.97%
Thank You!
Visit us at www.clickpost.ai
Email us at sales@clickpost.in