Performance Test

Specific Instruction for the Candidate

Qualification HOUSEKEEPING NC II

Unit of Competency Provide housekeeping services to

guest

General Instruction:

As part of hotel services, the hotel may allow certain items to be lent to the
guests for their use while in the hotel. Nevertheless, anything that is issued
should be recorded and signed by the guest so that if ever the item is lost or
damage, the guest will be held accountable and the amount will be charge to his
account.

Specific Instruction:

Here is the procedure in the issuance of requested item

1. In the form, write the name of the guest, room number and the date
of issue.
2. Check the item.
3. Ask the guest to acknowledge and sign the form.
4. Copy of the acknowledgement receipt should be furnished to the
Front Office Cashier who attached it to the guest folio so that during
check out the cashier can first verify the said item has been
returned. In the case that the guest is not able to return it, he shall
remind him to return it, otherwise he will be charged for it.
5. Remind the guest the consequence if ever the item borrowed is
damage or lost.
6. Remind the guest to return the item as agreed and indicated in the
form.
7. Requested item should be promptly located and delivered within the
agreed time frames, if not, ask apology for the delayed service.

Date Developed: Document No. TM1-01

January 2024 Issued by: Page PAGE 74
CBLM’s on Date Revised:
of NUMPAGES
HOUSEKEEPING NC
Developed by: 87
II
Annie Rose M.
Pakingan Revision # 00
 ANNIE’S HOTEL
Housekeeping Department
Control Form for Borrowed Items
________________________________________
Room No: 505
Guest’s Name: Relouwell Alihan
Date: January 30, 2024
Time: 7:30 PM
Issued by: Annie Rose Pakingan
_____________________________________________________________
Received one (1) unit of
____________: Extra bed
____________: Adaptor
____________: Remote control
Hair dryer : Others

Date Developed: Document No. TM1-01

January 2024 Issued by: Page PAGE 74
CBLM’s on Date Revised:
of NUMPAGES
HOUSEKEEPING NC
Developed by: 87
II
Annie Rose M.
Pakingan Revision # 00
 Performance Criteria Checklist

Did you…. YES NO

1. Write the name of the guest, his room number and the date
of issue in the form?
2. Check the item(whether adaptor, remote control, etc)?
3. Ask the guest to acknowledge and sign the form in a polite
and friendly manner?
4. Copy the acknowledgement receipt and give it to the Front
Desk Cashier?
5. Remind the guest the consequences whenever the item
borrowed is damage or lost?
6. Remind the guest to return the item as stated on the form?
7. Locate and deliver the item within agreed time frame?
8. Ask apology for the guest for delayed deliver, if it happens?

Date Developed: Document No. TM1-01

January 2024 Issued by: Page PAGE 74
CBLM’s on Date Revised:
of NUMPAGES
HOUSEKEEPING NC
Developed by: 87
II
Annie Rose M.
Pakingan Revision # 00