TVL-G11-Local Guiding-Q3 - Wk-1-2-Edited

11
Technical Vocational
Livelihood (TVL)
HOME ECONOMICS
LOCAL GUIDING SERVICES
Quarter 3 - Week 1
FOR CARAGA REGION USE ONLY

COPYRIGHT PAGE FOR UNIFIED LEARNING ACTIVITY SHEETS
TVL-Grade 11
Learner Activity Sheets
Quarter 3- Week 1
First Edition, 2021 Republic Act 8293, section 176 states that no copyright
shall subsist in any work of Government of the Philippines. However, prior
approval of the government agency or office wherein the work is created
shall be necessary for the exploitation of such work for a profit. Such agency
or office may, among other things, impose as a condition the payment of
royalties.
Borrowed materials (e.g., songs, stories, poems, pictures, photos, brand
names, trademarks, etc.) included in the activity sheets are owned by their
respective copyright holders. Every effort has been exerted to locate and
seek permission to use these materials from their respective copyright
owners. The authors do not represent nor claim ownership over them.
Development Team of the Learners’ Activity Sheets
Writer: MA. LURINA A. LONGAKIT

Layout Artist: JUARRIE C. PONTANOSA
Regional Validators: ELIZABETH A. BAUTISTA, PhD 9
EDELIZA F. SEGUIS
LORNA L. ESTAL, PhD
LEONILA J. FLORIA, PhD
RICKY P. OROSCO
Division Validators: EDELIZA F. SEGUIS

MICHAEL C. PASO, PhD
Management Team:
OIC Schools Division Superintendent FELISA G. LARANJO,PhD, CESO VI
Assistant Schools Division Superintendent SEGUNDINO A. MADJOS, JR, EdD, CESE
Chief Education Supervisor, SGOD MILA O. GERALDINO, PhD
Chief Education Supervisor, CID LOPER C. PAPELERAS, PhD
Education Program Supervisor, SHS EDELIZA F. SEGUIS
Education Program Supervisor, LRMS MICHAEL C. PASO, PhD
Developer: Ma. Lurina A. Longakit

School/Station: Don Ruben E. Ecleo Sr. Memorial National High School
Division: Dinagat Islands
Email address: malurina.longakit@deped.gov.ph
TVL – Home Economics – 11
Quarter 3, Week 1
LEARNING ACTIVITY SHEETS NO. 1
ELEMENTS OF TOUR GUIDING SERVICES
Name of the Learner: ______________________________ Section: ____________

School: ____________________________________________ Date: ____________
I. Learning Competencies
1. Identify the elements of tour guiding

TLE_HEGS9-12AT-IIIa-b-5
Learning Objectives
1. Describe the elements of tour guiding services

2. Identify the roles of each elements.
II. Key Concepts

People travel for different reasons. One of these reasons is to enjoy new
places. The services of a tour guide contribute to the experience of these people
during their travel. This lesson provides the different elements of tour guiding and
know the qualities of an ideal tour guide.
ELEMENTS OF TOUR GUIDING
The elements of tour guiding includes:
1. Professionalism
Before becoming a tour guide, person must first undergo a training program.
In many countries, one must acquire a license to practice legally.
2. Service
Tour guides provide service, a form of product that is intangible, perishable,
and one whose production and consumption happens simultaneously.
3. Interpretation
One of the tour guide’s roles is to educate the tourists about the meanings
and significance of cultural and natural attractions.
4. Physical Elements
Tour guides combine service with the physical elements to create the total
tourism experience.
PROFESSIONAL QUALITIES OF AN EFFECTIVE TOUR GUIDE
1. Enthusiasm

Keen interest for the subject matter and the travelers
 Usually accompanied by friendliness and generosity
It is not taught or learned in the traditional manner. It can be acquired.
2. An outgoing and approachable nature
Since guides are in the business of meeting, welcoming and working for
strangers, it is important that they be friendly, open in many types of
situations and encourage others to do the same.
3. Self-confidence
Enables guides to carry on their duties effectively, to put people at ease,
and to help create enjoyable experiences.
4. A proactive nature
The belief to initiate change and the willingness to assume responsibility
for initiating change.
It is necessary for success in guiding because guides are subject to
challenging and unpredictable situations for which they must find quick
solutions.
5. Sensitivity
It includes a wide range of understanding
 In addition to liking people, successful guides are compassionate,
respectful, tactful and observant.
6. Flexibility
This includes the ability to be adaptable and patient.
Flexibility and patience are essential in the travel business were even the
best planned itinerary may go wrong.
7. Authenticity
It means genuineness and honesty.
8. A pleasant, professional appearance
First impressions are often lasting and are frequently based on one’s
physical appearance
9. Sense of Humor
It can bring people closer together, put them at ease and help make
travel enjoyable instead of stressful and unpleasant.
10. Knowledge
Since subject areas differ in every region, it is essential that guides
investigate the local educational program of each region. At present,
several programs are available on such relevant topics as the travel
industry, cross-cultural understanding, speaking techniques and
marketing.
11. Good communication skills
It includes articulation, eye contact, gestures and a clear pleasant
speaking voice.
It will be very difficult for a guide if he does not possess any of
these skills.
A nasal voice, a thick accent, wrong inflections, nervous gestures
are very distracting and overshadow the positive traits a guide
possesses.
12. Organization
Among the tasks that a guide must perform every day are sticking to a
schedule despite delays, meeting appointments, interacting with guests.

 Behind every tour is plenty of paperwork such as instructions, maps,
appointment and confirmation letters, passenger information and
bookkeeping tasks.
In addition, guides are expected to write and record checks, confirm
reservations, coordinate routes with drivers, update their agencies about the
tour’s status.
13. Decisiveness
A guide must be able to make quick decisions.
 Frequently, a tour emergency may require quick, difficult decisions that
involve spending the company’s money or changing an itinerary.
14. Good health

Guiding entails a good deal of walking, long and irregular hours,
different diets and eating schedules.
 The stress of always being in the spotlight requires plenty of energy and
flexibility.
15. Personal integrity

Guides have a moral responsibility to themselves, their employers,
colleagues, travelers and even to their regions.
16. Charisma
A personal magic of leadership arousing popular loyalty or enthusiasm.
 It is a combination of the many traits that a guide should possess.
III. Guided Practice

Activity 1: Fill in space!
Directions: Describe at least ten Professional Qualities of an effective Tour Guide
using the given matrix below.
Qualities of an Ideal Tour Guide Description

Activity 2: Jot on the box!
Directions: Complete the elements of tour guiding in the box below. Write your
answer on a separate sheet of paper.
Elements of tour guiding
IV. Independent Practice

Activity 3: WE are MATCH!
Directions: Match the roles of tour guides in Column A with the era in Column B.
Write only the letter of the correct answer on a separate sheet of paper.
A B
1. It includes articulation, eye contact, A. Enthusiasm
gestures and a clear pleasant speaking voice B. Good communication skills
2. the ability to be adaptable and patient. C. Sense of Humor
3. It means genuineness and honesty. D. Authenticity
4. It can bring people closer together, put them E. Flexibility
at ease and help make travel enjoyable instead F. Self-confidence
of stressful and unpleasant.
5. Keen interest for the subject matter and the
travelers
V. Application
Activity 4: Interview a traveler!
Direction: Interview at least 3 travelers in your locality and ask them the following
questions using the guide below.
Title: INTERVIEW A TRAVELLER

Name: Score:
Year and Section: Date:
QUESTION ANSWER

1. Information about the traveler
Name:
Age:
Course/Year:
Address:
Place Recently Visited:
Date Visited:
Classification of traveler:
If traveling by group, what kind of
group:
2. What is your motivation in

traveling?
3. Which do you prefer, traveling

alone, couple or group? Why?
4. What are the advantages of having

a Tour Guide?
5. What are the disadvantages of

having a tour guide?
6. What qualities did you observe

from your tour guide?
7. Are you willing to pay for a tour

guide on your next tour? Why?
This is how your work will be evaluated:
Features Expert Accomplished Capable Beginner

5 4 3 2
Quality of Ideas are Ideas are Gives some Gives no new
Ideas written very written clearly new ideas but ideas and very
clearly and and organized poorly poorly
well organized organized. organized.
Grammar There were no Few spelling A number of So many
Usage & spelling, and spelling, spelling,
Mechanics punctuation, punctuation punctuation, punctuation,
or errors, minor or or grammatical
grammatical grammatical grammatical errors that it
errors errors errors interferes with
the meaning
VI. Assessment

Direction: Answer the following questions briefly on a separate sheet of paper.
1. What skills do you feel are the most important as a tour guide?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
2. As a tour guide, you often meet diverse groups of people. How do you engage
them?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Rubric in assessing the essay.

5 4 3 2
the meaning
VII. Reflection
Directions: After doing all the activities required in the lesson, self-reflect on the
following statement below. Write your answer on your activity notebook.
How Am I doing?
I have learned that the _______________________________________________________

__________________________________________________________________________________
__________________________________________________________________________________
I want to know more about the___________________________________________________

__________________________________________________________________________________
__________________________________________________________________________________
I found it difficult to understand about the _______________________________________

__________________________________________________________________________________
__________________________________________________________________________________
VIII. Answer Key
Activity 1 Activity 2
1. Answer may vary 1. Professionalism

2. Service
3. Interpretation
4. Physical elements
Activity 3 Application:
1. B Answers may vary.

2. E
3. D
4. C Assessment:
5. A
Answers may vary.
IX. References
Romero, Eloisa A (2016) Local Guiding Services, First Edition
K to 12 Basic Education Program TLE: Local Guiding Services CG

Specialization Course
www.thomascook.com/thomas-cook-history

11
Technical Vocational
Livelihood (TVL)
HOME ECONOMICS
LOCAL GUIDING SERVICES
Quarter 3 - Week 2

FOR CARAGA REGION USE ONLY
COPYRIGHT PAGE FOR UNIFIED LEARNING ACTIVITY SHEETS
TVL-Grade 11
Learner Activity Sheets
Quarter 3- Week 2
First Edition, 2021 Republic Act 8293, section 176 states that no copyright
shall subsist in any work of Government of the Philippines. However, prior
approval of the government agency or office wherein the work is created
shall be necessary for the exploitation of such work for a profit. Such agency
or office may, among other things, impose as a condition the payment of
royalties.
Borrowed materials (e.g., songs, stories, poems, pictures, photos, brand
names, trademarks, etc.) included in the activity sheets are owned by their
respective copyright holders. Every effort has been exerted to locate and
seek permission to use these materials from their respective copyright
owners. The authors do not represent nor claim ownership over them.
Development Team of the Learners’ Activity Sheets
Writer: MA. LURINA A. LONGAKIT

Layout Artist: JUARRIE C. PONTANOSA
Regional Validators: ELIZABETH A. BAUTISTA, PhD
EDELIZA F. SEGUIS
LORNA L. ESTAL, PhD
LEONILA J. FLORIA, PhD
RICKY P. OROSCO
Division Validators: EDELIZA F. SEGUIS

MICHAEL C. PASO, PhD
Management Team:
OIC Schools Division Superintendent FELISA G. LARANJO,PhD, CESO VI
Assistant Ma.
Developer: Schools
LurinaDivision Superintendent
A. Longakit SEGUNDINO A. MADJOS, JR, EdD, CESE
Chief Education
School/Station: Supervisor,
Don Ruben SGOD
E. Ecleo MILA
Sr. Memorial National O. School
High GERALDINO, PhD
Chief Education Supervisor, CID LOPER C. PAPELERAS, PhD
Education Program Supervisor, SHS EDELIZA F. SEGUIS
Education Program Supervisor, LRMS MICHAEL C. PASO, PhD
TVL – Home Economics – 11
Quarter 3, Week 2
LEARNING ACTIVITY SHEETS NO. 2
THE DO’S AND DON’TS OF TOUR GUIDING
Name of the Learner: ______________________________ Section: ____________

School: ____________________________________________ Date: ____________
I. Learning Competencies
1. Accompany and guide visitors according to tour schedule

TLE_HEGS9-12AT-IIIc-j-6
Learning Objectives
1. State the dos and don’ts of tour guiding; and

2. Explain the importance of pre-departure activities.
II. Key Concepts

In the previous lesson, we learned on how to prepare the itinerary and
deliver tour commentary. Now you are ready to conduct the tour! Before you do so,
here are some pointers to guide aspiring tour guides before, during and after the
tour.
The Dos and Don’ts in Tour Guiding 9
Dos Don’ts
1. Be punctual. Be late
2. Come prepared. Provide false or unsure information
3. Be cordial and pleasant. Show your exhaustion.
4. Watch your own health. Overdo things.
5. Be sensitive to the guest’s Sell anything on the first meeting.
needs.
6. Allow time for guests to digest Talk all the time.
the information and interact.
Punctuality is the first sign of professionalism. When a guide is at the

meeting place ahead of the tourists, it means that the guide values the tourists, the

business, and the profession. Sticking to the schedule benefits everybody in the
tour group and underscores the credibility of the guide’s instructions.
When a tour guide makes proper preparations, he/she can focus more on
the delivery of services to the tourists with less worry. Prior preparation means
being familiar with the destination and anticipating the tourists’ needs. Prior
preparation includes a briefing from the tour company about the tour and their
itinerary, an ocular of familiarization visit prior to the actual tour, and genuine acts
of thoughtfulness such as putting oneself in the shoes of the tourists.
Nonetheless, there are times when unexpected things happen. Sometimes,
tourists do ask questions that the guide is unable to anticipate. Be honest to admit
what you do not know, and be prepared to ask a friend or the authorities for help.
The final lesson in the course tackles managing such risk and unexpected
situations.
Tour guides should be kind and patient. They should always be cordial and
pleasant all the time. They must not show exhaustion or irritability, especially to
the tourists.
Tour guides must take care of themselves properly. Their body is their best
asset; thus, they must know when to stop and rest. Overindulgence of food and
alcohol, and too much exposure to the sun, wind, dust, and other elements may
harm one’s health. Walking and standing for hours are also part of the tour guide’s
job. Hence, tour guides must have the discipline, wear proper attire, and use voice
amplifiers when needed.
Tour guides must also take care of the tourists and their needs. Selling
souvenir items or local currency may be impolite for the tour guide to do on the
first meeting but there are instances when this becomes necessary, especially in
remote areas where such services are not available. Tour guides must be sensitive
to the cultural backgrounds and needs of the tourists to serve them well.
Lastly, tour guides must know when to stop talking and allow the tourists to
rest and appreciate the attraction on their own and interact with other tourists.
Encourage guests to participate but never allow them to speak on the microphone.
These dos and don’ts on tour guiding are restated through the Ten
Commandments of Tour Guiding to help aspiring tour guides remember how to
present themselves.
III. Guided Practice

Activity 1: TRUE or FALSE!
Directions: Write “T” if the statement is true or “F” if the statement is false. Write
directly your answer on a separate sheet of paper.
_____1. Tour guides should be kind and patient.
_____ 2. Prior preparation anticipating the tourists’ needs.
_____ 3. A guide is at the meeting place when the tourists are arrived earlier.

_____4. Tour guides must show exhaustion or irritability to the tourists.
_____5. Tour guides must know when to stop talking and allow the tourists to rest
and appreciate the attraction on their own.
Activity 2: Complete Me!

Directions: Complete the activity by filling in the box at least five dos and don’ts of
tour guiding. Write your answer on a separate sheet of paper.
Dos
2
3
4
5
Don'ts
2
3
4
5
IV. Independent Practice

Activity 3: Identify me!
Direction: Identify the pre-departure activities and explain their importance in
your own words (6 points). Here is how your output will be evaluated:
CRITERIA Excellen Good (2 Fair (1 point)

t (3 pts.) pts.)
1. Listing of pre-departure
activities (at least 10
items)
2. Explanation of the
importance of each
activity.
V. Application
Activity 4: Essay!

Directions: Write a short essay to answer the following questions: imagine you are
the tour guide of multi-day tour group. What would you do if at the end of the day,
not every member of your group shows up! How will you inform the guests of the
next day’s schedule?

5 4 3 2
the meaning
VI. Assessment
Directions: Answer the following questions briefly in your activity notebook.
1. Do you think that the dos and don’ts of tour guiding can help you as a
professional tour guide? Explain your answer?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
2. Why do you need to know the dos and don’ts of tour guiding?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

5 4 3 2

the meaning
VII. Reflection
Directions: After doing all the activities required in the lesson, self-reflect on the
following statement below. Write your answer on your activity notebook.
How Am I doing?
I have learned that the _______________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
I want to know more about the___________________________________________________

__________________________________________________________________________________
__________________________________________________________________________________
I found it difficult to understand about the _______________________________________

__________________________________________________________________________________
__________________________________________________________________________________
VIII. Answer Key
Activity 1 Activity 2
1. T 4. F Answer may vary.

2. T 5. T
3. F

IX. References
K to 12 Basic Education Program TLE: Local Guiding Services CG
Specialization Course,
Romero, Eloisa A (2016) Local Guiding Services, First Edition


TVL-G11-Local Guiding-Q3 - Wk-1-2-Edited

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

TVL-G11-Local Guiding-Q3 - Wk-1-2-Edited

Uploaded by

Copyright:

Available Formats

11

FOR CARAGA REGION USE ONLY

Development Team of the Learners’ Activity Sheets

Writer: MA. LURINA A. LONGAKIT

Division Validators: EDELIZA F. SEGUIS

Developer: Ma. Lurina A. Longakit

Name of the Learner: ______________________________ Section: ____________

1. Identify the elements of tour guiding

1. Describe the elements of tour guiding services

II. Key Concepts

Developer: Ma. Lurina A. Longakit

Developer: Ma. Lurina A. Longakit

14. Good health

15. Personal integrity

III. Guided Practice

Qualities of an Ideal Tour Guide Description

Developer: Ma. Lurina A. Longakit

Elements of tour guiding

IV. Independent Practice

Title: INTERVIEW A TRAVELLER

Developer: Ma. Lurina A. Longakit

2. What is your motivation in

3. Which do you prefer, traveling

4. What are the advantages of having

5. What are the disadvantages of

6. What qualities did you observe

7. Are you willing to pay for a tour

This is how your work will be evaluated:

Features Expert Accomplished Capable Beginner

Developer: Ma. Lurina A. Longakit

Rubric in assessing the essay.

I have learned that the _______________________________________________________

I want to know more about the___________________________________________________

Developer: Ma. Lurina A. Longakit

I found it difficult to understand about the _______________________________________

VIII. Answer Key

1. Answer may vary 1. Professionalism

1. B Answers may vary.

Romero, Eloisa A (2016) Local Guiding Services, First Edition

K to 12 Basic Education Program TLE: Local Guiding Services CG

Developer: Ma. Lurina A. Longakit

Developer: Ma. Lurina A. Longakit

Development Team of the Learners’ Activity Sheets

Writer: MA. LURINA A. LONGAKIT

Division Validators: EDELIZA F. SEGUIS

Name of the Learner: ______________________________ Section: ____________

1. Accompany and guide visitors according to tour schedule

1. State the dos and don’ts of tour guiding; and

II. Key Concepts

Punctuality is the first sign of professionalism. When a guide is at the

Developer: Ma. Lurina A. Longakit

III. Guided Practice

Developer: Ma. Lurina A. Longakit

Activity 2: Complete Me!

IV. Independent Practice

CRITERIA Excellen Good (2 Fair (1 point)

Developer: Ma. Lurina A. Longakit

This is how your work will be evaluated:

Features Expert Accomplished Capable Beginner

This is how your work will be evaluated:

Features Expert Accomplished Capable Beginner

Developer: Ma. Lurina A. Longakit

I want to know more about the___________________________________________________

Name of the Learner: __________________ Section:

Name of the Learner: __________________ Section: