Sample

Sl. Method/ Control

No.
Title Author Journal (Country/
Model/
Main Variable
variable Findings link
Firm)
1. An empirical Ashfaq African Pakistan Study Type: Independent: Gender. The perception of Link
investigation of Ahmad, journal of Survey Research. Tangibility, customers of
Islamic banking Kashif-ur- business Reliability, Islamic banks
in Pakistan Rehman, management Model: Responsiveness, regarding service
based on Iqbal Saif, 4, no. 6 SERVQUAL Assurance, quality is higher
perception of Nadeem (2010): 1185. Model. Empathy. than the
service quality. Safwan. perception of
Sample: customers of
Stratified random Dependent: Conventional
sampling. Service Quality. banks.

2. The role of Nur Journal of Indonesia Model: Independent: Gender, MCSQ Link
service quality Asnawi, Islamic PLS_ Graph 3.0. Islamic values, Age, (consisting of
within Badri Munir Marketing 11 Sample: Sharia compliance, Marital Islamic values,
Indonesian Sukoco, , no. 1 Non probability Honesty, Modesty, status, Sharia
customers Muhammad (2020): 192- sampling Humaneness and Education compliance,
satisfaction and Asnan 212. (Convenience trustworthiness level, honesty, modesty,
loyalty and its Fanani. sampling) Dependent: Duration of humaneness and
impact on Muslim consumer being trustworthiness)
Islamic banks. satisfaction consumer, positively
& Chosen bank influenced
Muslim consumer product, Muslim
loyalty. Income Consumer
(month), Satisfaction and
Employment Muslim
status. Consumer
Loyalty
significantly.
3. Relationship Muhammad World Pakistan Study Type: Independent: Gender, There is a Link
Between Naeem Applied Questionnaire Compliance, Age, positive and
Customer Akhtar, Sciences based survey, Assurance, Marital significant
Satisfaction and Ahmed Journal 13, Empathy, Status, relationship
Service Quality Imran no. 3 (2011): Model: AMOS Representativeness. Education between customer
of Islamic Hunjra, 453-459. level, satisfaction and
Banks. Syed Waqar Sample: Dependent: Occupation. constructs of
Akbar, Convenient Customer service quality
Kashif-Ur- sampling method. satisfaction. like compliance,
Rehman assurance,
and Ghulam empathy and
Shabbir representativeness
Khan Niazi .
4. The impact of Mohamed Journal of Bahrain Research Independent: Gender, Strong and Link
customer Abdulnaser Islamic Instrument: Compliance, Age, positive
service quality Janahi, Marketing 8, Structured Assurance, Marital relationships
on customer Muneer no. 4 (2017): questionnaire Empathy, Status, between the six
satisfaction in Almubarak 595-604. adopted from Representativeness. Education main dimensions
Islamic Owen and Othman level, of customer
banking. framework (2001) Dependent: Occupation. service quality
Customer and customer
Model: satisfaction. satisfaction.
Sd, T test,
Regression.
5. Determinants of Feras MI Int J Econ Palestine Study Type: Independent: Gender. Service quality, Link
Customer Alnaser, Manag Sci 6, Survey research. Service quality, customer
Loyalty: The Mazuri Abd no. 461 Customer satisfaction and
Role of Service Ghani, (2017): 2. Data Type: satisfaction bank image have
Quality, Samar Rahi, Primary data. & a positive and
Customer Majeed Bank image. direct effect on
Satisfaction and Mansour customer loyalty.
Bank Image of and Sample: Dependent:
Islamic Banks Hussein Quota sampling Customer loyalty.
in Palestine. abed. technique.
6. Islamic Ashfaq International Pakistan Study Type: Independent: Gender, Strong positive Link
Banking Ahmad, Journal of Quantitative Service quality. Age, relationship
Experience of Kashif-ur- Business and Occupation, between service
Pakistan: Rehman, management Sample: Dependent: Region. quality and
Comparison Iqbal Saif. 5, no. 2 Stratified random Customer customer
between Islamic (2010): 137. sampling. Satisfaction. satisfaction in
and Islamic banks as
Conventional Model: compared to
Banks. Modified version Conventional
of SERVQUAL banks in Pakistan.
model.
7. Quality and Md Abu International Bangladesh Study Type: Independent: Gender, The examined Link
image of Saleh, Journal of Quantitative Reliability, Age, service quality
banking Ali Quazi, Bank approach. empathy, Marital dimensions wield
services: a Byron Marketing 35 Responsiveness, Status, varying effects on
comparative Keating, , no. 6 Model: Tangibility, Education client satisfaction
study of Sanjaya S. (2017): 878- Structural equation Assurance, level, mediated through
Conventional gaur. 902. modeling Reputation, service Occupation. the perceived
and Islamic techniques. offered, security, image of banking
banks. access services. Islamic
bank customers
Dependent: perceptions of the
Customer loyalty. level of
reliability,
responsiveness,
security and
reputation were
higher than those
of conventional
banks.
8. Customers’ Dr. Journal of Bangladesh Study Type: Independent: Gender, The Islamic Link
Satisfaction of Muhammad Business Exploratory and Compliance and Age, bankers are more
Islamic Ziaulhaq Studies 35, qualitative. strictness, Marital satisfied with the
Banking and Mamun no. 1 (2014). Management and Status, services provided
Conventional & Data Type: efficiency, Education by their banks in
Banking in Both primary & Islamic product level, comparison to the
Bangladesh: A secondary. offering, Occupation. same of the
 Comparative Rezwanul Sample: Product range and Conventional
Study. Huque Non probabilistic quality services, bankers.
Khan. convenience Accessibility and
sampling. convenience,
Environment,
facilities and
comfort,
Risk and return.
Dependent:
Customer
satisfaction.
9. Barriers to Malik A Pakistan Study Type: Independent: Gender, Islamic banks are Link
Service Quality Shahzad Comparative Exploratory Empowerment, Age, internally doing
in the Banks of & Study of “No” culture, Education better to have less
Pakistan: A Rehman A. Islamic and Data Type: Centralization, level, barriers in its way
Comparative Conventional Primary Data. Leadership. Rank of the of tailoring the
Study of Banks. Bus respondents. service quality to
Islamic and Eco J 6 Dependent: its customer,
Conventional (2015): 178. Service quality except in the case
Banks. of meritocracy in
hiring the
bankers.
10. Analysis of Mohamed Asian Brunei Study Type: Independent: Gender, The indirect Link
Customer Sharif Journal of Darussalam Quantitative Service quality, Age, effects of service
Satisfaction Bashir. Business and approach. Product quality. Occupation, quality and
with the Islamic Management Nationality, product quality on
banking Sector: Sciences 2, Data Type: Dependent: Marital satisfaction
Case of Brunei no. 10 Primary Data. Awareness and status, awareness are
Darussalam. (2013): 38- Consumer Monthly positive and
50. Sample type: satisfaction. income(BDT significant.
Convenience )
sample.
11. Customer Shahrizan International Malaysia Study Type: Independent: Gender, Islamic banks Link
Awareness and Adzham Journal of Descriptive Customer age, race, have to pay
Satisfaction of Ahmad Islamic analysis. awareness, service education, greater attention
Local Islamic & Business quality, product occupation, to measuring their
Banks in Al-Hasan (IJIB) 2, no. Data Type: quality, marketing salary, marketing
Malaysia. Al-Aidaros 2 (2017): 18- Primary data. and advertising types of effectiveness and
37. agencies. banking customer
relationship, satisfaction so as
Dependent: influence to to remain relevant
Customer open in the
satisfaction. account, marketplace.
reasons for
choosing
Islamic
banking,
islamic
banking
products.

12. Service quality Razali Islamic Malaysia Study type: Independent: Gender, positive Link
of Islamic Haron and Economic exploratory factor Tangibility, marital relationship of
banks: Noradilah Studies 28, analysis, reliability, sincerity, status, PAKSERV
satisfaction, Abdul no. 1 (2020): confirmatory assurance, education dimensions of
loyalty and the Subar 3-23. factor analysis personalization, level, service quality,
mediating role & formality. occupation, customers’
of trust. Khairunisah Model: monthly satisfaction,
Ibrahim structural equation Dependent: income, the customers’
model employing Customer’s period of loyalty and the
AMOS 23 and satisfaction, bank’s mediating role of
SPSS 23 Loyalty & Trust. customer trust in enhancing
relationship, customers’
types of bank loyalty.
account.
13. Customer Ghazi Journal of Tunisia Data Collection: Independent: Gender, Positive and Link
satisfaction in Zouari Innovation Online Confidence, Age. significant
the digital era: & and questionnaire Compliance, relationship
evidence from Entrepreneur Digitalization, between the main
 Islamic Marwa ship 10, no. 1 Study type: Tangibles, dimensions of
banking. Abdelhedi. (2021): 1-18. descriptive Human skills. customer service
statistics. quality and
Dependent: customer
Sample: Customer satisfaction,
convenience satisfaction except for
sampling tangibles.
technique.
14. Strategic Ali Rama Journal of Indonesia Data Type: Independent: Gender, Customers Link
pricing by Islamic Primary data. price reliability, Age, experienced more
Islamic banks Accounting price confidence, Education price expectations
and the impact and Business Study Type: price transparency, level, in their banking
on customer Research 11, Quantitative relative price, Occupation, decision-making
satisfaction and no. 9 (2020): approach with price–quality ratio Marital process.
behavioral 2017-2033. standardized and price fairness. Status,
intention online Income,
questionnaire. Dependent: Region,
Behavioral Bank
Sample: intention relationships.
Convenience represented by
sampling. loyalty.
15. Shariah Nahid Volume 15: Libia. Study Type: Independent: Gender, The study has Link
Compliance as Ramadan, 1, 2023; Descriptive Cost-benefits, Age, revealed robust
a Moderator Nazimah 178-200 statistics, Perceived financial Occupation. results suggesting
between Hussin, risk, Customer that the
Determinants Nawal O. Model: satisfaction, technology
and Customer M. structural equation Shariah acceptance
Satisfaction Altawati, model (SEM), compliance, factors and
toward Dhia A. Trust. customer
Behavioral Noman, Sample: satisfaction have
Intention in Sahar convenience Dependent: significant power
Islamic Munir. sampling Behavioral to explain
Banking 1 technique. intension. behavioral
intention toward
Islamic banking.