Local ang Global Communication in Multicultural Settings
Navigating Intercultural Communication Challenges
Intercultural and Multicultural Communications
Definition of Intercultural Communication
 Interaction between people from different cultures.
Key terminologies: culture, communication, and intercultural
Competence
Understanding Cultural Differences
 Importance of recognizing and respecting cultural diversity.
Four types of Communication Challenges
 Language barriers
 Cultural Norms and etiquette
 Stereotyping and Prejudice
 Power Dynamics
Language barriers
The importance of language
 Language as acritical aspect of communication
Strategies for overcoming language barriers
 Effective communication, Learn basic Phrases,
Language Training, Translation Services, Technology
tools, Multilingual Platforms, Cultural Sensitivity,
Visual Communication, Simplify Language, Active
Listening, Cultural Exchange, Peer Language Support
Document Language Preferences, Regular Feedback
Diversity Celebration, non-verbal Communication,
Time Zone Consideration, External Resources,
Feedback Loop, Cultural Competence
Cultural Norms and Etiquette
Influence of Cultural Norms
 How cultural norms impact communication
Examples of cultural Misunderstandings
 Gestures and body language, Personal Space, Direct
vs. indirect Communication, Use of Silence
Punctuality, Gift-Giving Etiquette, Dress code, Eating
Customs Religious practices, humor, Non-Verbal Cues
Stereotyping and Prejudice
Role of stereotypes and prejudice
 Stereotypes are generalized beliefs or assumptions
about a particular group of people based on their
characteristics or traits
 Prejudice involves preconceived judgements or
attitudes about individuals or groups that are not based
on objective evidence
Strategies for mitigating Stereotypes
 Education and Awareness, Cultural Competence Training,
Counter Example Narratives, Promote Interactions, Media
Literacy, Bias Awareness, Inclusive Policies, Open Dialogue,
Collaborative Projects, Diverse Leaderships Mentor
Programs, Intergroup Contact, Conflict Resolution, Training,
Feedback mechanism, Continuous Learning
Power Dynamics
Power Imbalances in Multicultural Organizations
 Unequal distribution if decision making authority, disparities
in resource allocation, hierarchical organizational structures,
implicit bias leaderships, marginalization of minority voices.
Strategies for promoting Equitable Communication
 Diversity on Leadership, Inclusive Decision Making,
Implicit Bias Training, Clear Communication Channels,
Mentorships Programs, Resource allocation Transparency,
Diversity Training, AntiDiscrimination Policies, Employee
Resource Groups, Feedback Mechanisms, Promote Inclusive
Language, Equity Audits, Cross-Cultural Training, Fair
Performance Evaluations, Collaborative Projects, Leadership
Accountability, Continuous Monitoring, Cultural
Competence
Reducing Strangeness in the workplace
Understanding Strangeness
 Strangeness is a feeling of unfamiliarity in a new cultural
environment
Strategies for Reducing Strangeness
 Cultural Sensitivity, Cross-Cultural Training, Team-Building
Activities, Open Communication, Mentorship Programs,
Exposure to Different Cultures, Celebrating Diversity,
Creating Inclusive Policies, Encouraging Social Interaction,
Diversity and Inclusion Workshops, Recognizing Cultural
Differences, Promoting Empathy, Fostering a Welcoming
Environment, Encouraging Questions and Curiosity
Intercultural Communication and new Media
Influence of New Media on Intercultural Communication
 Explore the impact of digital media on Communication
Advantages and Challenges of New Media
 Instant Communication, Global Reach, Interactive Content,
Cost-Effective, Real-Time Updates, User Generated Content
 Data Privacy Concerns, Information Overload,
Cybersecurity Threats, Digital Divide, Fake News, Lack of
Offline Interaction, Short Attention Spans, Viral
Misinformation
The Communication Process in the age of Internet
Evolution of Communication in the Internet Age
Challenges in Virtual Environments
 Technical Issues, Lack of Non-Verbal Cues, Time Zone
Differences, Misinterpretation of Text, Digital Fatigue,
Cultural Misunderstandings, Limited Social Interaction,
Security Concerns, Information Overload
Strategies for Online Intercultural Communication
 Cultural Sensitivity, Clear and Explicit Communication, Use
of Visual Aids, Synchronous Communication, Cross-Cultural
Training, Video Conferencing Etiquette, Time Zone
Coordination, Emphasis on Written Communication Clarity,
Data Security Measures, Virtual Team-Building Activities
Citizens media and Intercultural Communication
Understanding Citizens’ media
Role of Grassroots Media Production
 Amplifying Diverse Voices, Community Engagement,
Alternative Perspectives, Cultural Preservation, Social
Activism and Advocacy, Local News and Information,
Independent Journalism, Empowerment, Access to
Information, Accountability