ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Business

Unit number and

Unit 3: Professional Practice
title

Submission date 7-11-2023 Date Received 1st submission

Re-submission Date Date Received 2nd submission

Student names & codes Final scores Signatures

1.Nguyen Chi Thanh-BH00887

Group number: 2. Nguyen Quang Dung-BH01019

3. Nguyen Anh Tuan-BH00973

4. Tran Quoc Phong-BH01013

Class SE06205 Assessor name Ngo Thuy Quynh

Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false
declaration is a form of malpractice.

P1 P2 P3 P4 M1 M2 M3 D1 D2
 OBSERVATION RECORD
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Contents
I. Introduction ........................................................................................................................................................................................................ 10
II. Main body .......................................................................................................................................................................................................... 10
2.1. Different communication styles and formats. (P1) ..................................................................................................................................... 10
2.1.1. The definition of communicaiton............................................................................................................................................................. 10
2.1.2. Verbal communication ............................................................................................................................................................................. 10
2.1.3. Non-verbal communication ..................................................................................................................................................................... 13
2.2. Demonstrate effective design and delivery of a training event for a given target audience and show effective time-management skills in
planning an event. (P1&P2) ................................................................................................................................................................................... 14
2.2.1. The definition and importance of time management. (definition and importance of time management, 2023) ................................. 14
2.2.2. Planning a training event ..................................................................................................................................................................... 15
2.3. Demonstrate the use of different problem-solving techniques in the design and delivery of an event. (P3).............................................. 23
2.3.1. The definition of problem-solving skills.............................................................................................................................................. 23
2.3.2. Some problem-solving techniques ....................................................................................................................................................... 24
2.3.3. Problems and solutions in the event and teamwork ............................................................................................................................. 25
2.4. Demonstrate that critical reasoning has been applied to the design and delivery of the event. (P4) .......................................................... 26
2.4.1. Definition and the importance of critical reasoning. ........................................................................................................................... 26
2.4.2. Apply to given solution ........................................................................................................................................................................... 28
III. Conclusion ...................................................................................................................................................................................................... 29
IV.Evaluation ............................................................................................................................................................................................................. 30
V.References .............................................................................................................................................................................................................. 30
Hình 1:Verbal communication ................................................................................................................................................................................... 12
Hình 2:Non-verbal communication ........................................................................................................................................................................... 13
Hình 3:Agenda event ................................................................................................................................................................................................. 16
Hình 4:event day 2 ..................................................................................................................................................................................................... 17
Hình 5:day 3............................................................................................................................................................................................................... 18
Hình 6:day 4............................................................................................................................................................................................................... 19
Hình 7:google celedar ................................................................................................................................................................................................ 21
Hình 8:problem-solving skills.................................................................................................................................................................................... 24
I. Introduction
As a manager in a software development company, my current responsibility is to comprehend and analyze the fundamental soft skills relevant
to the upcoming project. Specifically, the essential soft skills required for my project encompass the ability to formulate detailed plans and
schedules, collaborate effectively within a team, adeptly organize tasks, and, most importantly, master the art of communication to ensure the
achievement of desired outcomes.

The primary focus of my project is to organize a training event for new team members, equipping them with the knowledge and proficiency
required to keep pace with the latest programming languages and tools. Furthermore, I aim for these newcomers to acquire substantial insights,
practical experience, efficient working methodologies, and the vital skills necessary for success in their new roles.

II. Main body

2.1. Different communication styles and formats. (P1)
• In this part, I will introduce and learn about communication styles and form

2.1.1. The definition of communicaiton

• Communication is the act of giving, receiving, and sharing information -- in other words, talking or writing, and listening or
reading. Good communicators listen carefully, speak or write clearly, and respect different opinions.Strong communication
skills can help kids interact both face-to-face and in the online world. Texting, chatting, and posting responsibly depends on
understanding how words and images affect others. You can help kids develop their communication abilities by teaching them
to use social media responsibly, modeling positive communication, and watching movies and TV shows that emphasize the
value of healthy communication. (comunication, 2020)

2.1.2. Verbal communication

• Verbal communication is a type of communication in which we use speech and writing to convey our messages and information
to others.In other words, whenever we use words to express ourselves, our feelings, and our thoughts, we are communicating
verbally. Yes, even when we write a letter to someone, it is still considered verbal communication.We use communication from
 the moment we wake up in the morning until the moment we close our eyes at night. Humans are social creatures and it is
natural for our communication methods to improve over time. (Verbal communication, 2023)

• Verbal communication skills include the use of appropriate, clear and concise language,
appropriate tone, speed and gestures to convey messages effectively. In addition, listening well
and empathizing with the interlocutor are also important factors in verbal communication. Details
of verbal communication skills are:
o Language: Verbal communication uses words and grammar to convey meaning. Accuracy in word usage and grammar
helps convey messages clearly and effectively. Additionally, using language appropriate to your audience, including
technical language, style, and terminology, is also important in understanding and being understood.
o Tone and intonation: Expression through tone and intonation can change the meaning of a sentence. Adjusting the tone,
tempo, rate of speech and tone in speech can create emphasis, convey emotion and appeal to the listener. Flexibility in
tone and intonation also helps create closeness and positive interaction during communication.
o Gestures and expressions: Besides spoken language, gestures and facial expressions also help add information and
meaning to speech. Gestures and facial expressions, such as moving hands, winking, smiling or frowning, can express
emotion, respect and explore other nonverbal elements.
o Listening: An important part of verbal communication is the ability to listen. Good listening skills require concentration
and understanding of the meaning being conveyed. Listening sincerely and without interruption helps create a positive
communication environment and allows parties to understand each other better.
 Hình 1:Verbal communication

• From the above, we can divide the positives and some drawbacks of verbal communication as follows: (Prasanna, 2021)
Advantages
Immediacy: Verbal communication allows information to
be conveyed immediately, helping to resolve problems or
arguments quickly.
Flexibility: Speech can be easily changed and adapted to
the situation, creating flexibility in conveying ideas,
thoughts and feelings.
Personal connection: Face-to-face verbal communication
allows for a stronger personal connection than other
methods of communication, such as texting or email.
Effective expression: Speech allows the use of non-verbal
elements such as tone of voice, body language and facial
expressions to enhance the expression of a message's
meaning.
Disvantages
Lack of notes: Verbal communication does not create a
record or evidence of the information communicated,
making it difficult to track or remember details.
Misunderstanding: Due to its fluidity and immediacy of
interaction, verbal communication has a high risk of being
misinterpreted or causing misunderstandings between
stakeholders. A lack of clarity and precision in
communicating information can undermine the accuracy
and credibility of the message.
Non-verbal elements: Some messages conveyed verbally
can be lost or ambiguous due to the lack of use of non-
verbal elements such as body language, facial expressions
and tone.
 Space limitations: Verbal communication is limited to
physical space, which can make it difficult to convey
information to people who are far away or cannot meet in
person.

2.1.3. Non-verbal communication

• Nonverbal communication (NVC) is the transmission of messages or signals through a nonverbal platform such as eye contact, facial
expressions, gestures, posture, use of objects and body language. It includes the use of social cues, kinesics, distance (proxemics) and
physical environments/appearance, of voice (paralanguage) and of touch (haptics).[ A signal has three different parts to it, including the
basic signal, what the signal is trying to convey, and how it is interpreted. These signals that are transmitted to the receiver depend highly
on the knowledge and empathy that this individual has. It can also include the use of time (chronemics) and eye contact and the actions of
looking while talking and listening, frequency of glances, patterns of fixation, pupil dilation, and blink rate (oculesics). (Non-verbal
communication, 2023)

Hình 2:Non-verbal communication

 Non-verbal elements can convey different messages such as emotions, opinions, intentions or non-lexical information. For example,body
language like raising your hand to stop, facial expressions to show surprise or joy, or gestures like waving to say hello.
Nonverbal communication can convey messages more powerfully and accurately than mere verbal communication. It also has the ability
to create personal connections, regardless of language or text limitations. However, understanding and interpreting non-verbal elements
may also depend on culture, context, and consensus among stakeholders.
Through the above, we have some advantages and disadvantages of nonverbal communication as follows: (advantages-disadvantage,
2023)
Advantages Disvantages
Nonverbal communication can overcome language Limitations in conveying detailed information: Nonverbal
barriers: Nonverbal communication makes it easier to communication may not be able to convey detailed or
convey messages and emotions when faced with language complex information using natural language. Complex or
barriers. This can apply in communication situations with detailed concepts can become vague or difficult to
foreign speakers or people who do not know your understand in nonverbal communication.
language. Inaccuracy: A message can be understood in many
Non-verbal helps avoid misunderstandings: Non-verbal different ways using nonverbal communication. This can
communication does not depend on words and grammar, lead to misunderstandings or inaccuracies in conveying the
helping to avoid misunderstandings that can arise due to message.
differences in language and culture. Difficulty in performing non-verbal communication: Non-
Nonverbal communication emphasizes body language and verbal communication requires acumen in reading
spatial expression: Nonverbal communication focuses on speakers, recognizing gestures and body expressions. This
using gestures, facial expressions, and tone of voice to can create difficulties for those unfamiliar with the method
convey messages. This allows for more information to be and requires time and effort to practice the skill.
conveyed through body language, while also emphasizing
the use of surrounding space to convey ideas and
emotions.
2.2. Demonstrate effective design and delivery of a training event for a given target audience and show effective time-
management skills in planning an event. (P1&P2)
2.2.1. The definition and importance of time management. (definition and importance of time management, 2023)
• Time management is the method of planning and balancing your time between different activities. Good time management helps you
to complete a given task in a specific time frame amidst challenges and tight schedules. When you manage your schedule and
deadlines, strong time management skills help you better your reputation and move ahead in the workplace.If you want to excel in
 life, you have to respect the importance of time and find a way to manage it efficiently. Time management skills help you
systematically organise your tasks and accomplish them by their deadline.Proper time management allows you to be creative and
proactive with your goals. With a well-defined time frame for each workplace task, you can ensure you are contributing to the
company in a reliable way.

2.2.2. Planning a training event

• The initial step in formulating a training event strategy is to assess the specific needs of the staff. This involves understanding
their existing skill levels and knowledge, identifying the programming languages and tools they are most enthusiastic about
mastering, and recognizing their professional goals. Once I have a comprehensive understanding of their requisites, I can
commence the development of a customized training curriculum that aligns with their individual needs.
a) Name of the program
• Program Title: "Advanced Software Development Training"
b) Goals of the program
• Program Objectives: The program aims to enhance the technical and soft skills of participants, providing them with in-depth
knowledge about the company's projects and fostering essential skills to excel in software development. This includes time
management, teamwork, effective communication, and specialized knowledge. The goal is to equip new programmers with
the skills required to produce high-quality software efficiently, thereby benefiting the company.
c) Participants
• Number of Attendees: Approximately 150 participants.
• Target Audience: New employees, experienced developers, former employees, team leaders, and managers.
d) Time
• Event Duration: From 9:00 AM on November 5 to 5:00 PM on November 8
e) Place
• Venue: The program will be held in a state-of-the-art conference center in downtown Ha Noi
f) Agenda
Hình 3:Agenda event
Hình 4:event day 2
Hình 5:day 3
Hình 6:day 4
g) Google calendar for preparing event
Preparing for an event requires a series of tasks to ensure that the event runs smoothly and successfully. Here are some important tasks
that need to be done:Set clear goals for the event and identify the target audience.Decide on the number of people expected to attend the
event.Determine where to hold the event based on the event, audience, and budget.Develop a budget for the event, including expected
costs and financial resources.Determine the event time, including preparation and execution time.Create a detailed schedule for the event
with specific activities.Identify and assign specific tasks to each person.Prepare event space, sound equipment, visual equipment, and
decorations.Prepare the program and carry out specific activities during the event, including speeches, meetings, teaching, or
entertainment.Evaluate the event after it ends to improve for future visits.Monitor all operational aspects of the event and resolve issues
immediately if necessary.Provide safety and health measures for attendees and staff.Identify and prepare for possible emergency
problems.Track event performance and evaluate set goals.Plan for post-event organization or follow-up activities.

Below is a 5-day schedule to prepare for the event, with assignments for each team member:
Hình 7:google celedar
h) Estimated Budget:
STT Category Expense($)
1 Rental of conference center $8,000
2 Training materials (booklets, handouts, etc.) $1,500
3 Stationery and office supplies $500
4 Audio-visual equipment and setup $2,500
5 Meals and refreshments (for 150 attendees over four days) $12,000
6 Guest speakers or trainers (if applicable) $5,000
7 Travel and accommodation for out-of-town trainers $3,000
8 Advertising and promotional materials $1,200
9 Event insurance, emergency funds, unexpected expenses $2,500
10 Event planning and management services (if outsourced) $3,000
Total Estimated Budget $38,500
2.3. Demonstrate the use of different problem-solving techniques in the design and delivery of an event. (P3)
2.3.1. The definition of problem-solving skills
• Problem-solving skills help you solve issues quickly and effectively. It's one of the key skills that employers seek in job
applicants, as employees with these skills tend to be self-reliant. Problem-solving skills require quickly identifying the
underlying issue and implementing a solution.

• Problem-solving is considered a soft skill (a personal strength) rather than a hard skill that's learned through education or
training. You can improve your problem-solving skills by familiarizing yourself with common issues in your industry and
learning from more experienced employees. (problem-solving-skills, 2020)
 Hình 8:problem-solving skills

2.3.2. Some problem-solving techniques

• Pareto Analysis (80/20 Rule):Pareto Analysis, based on the Pareto Principle (also known as the 80/20 rule), suggests that roughly 80% of
the effects come from 20% of the causes. In problem-solving, this means that a small number of issues are responsible for the majority of
problems. By identifying and focusing on the vital few issues, you can make more efficient use of resources and improve outcomes.
• 5 Whys (Root Cause Analysis):The 5 Whys technique is a simple but powerful problem-solving tool used to identify the root causes of
an issue. It involves asking "Why" repeatedly (typically five times) to delve deeper into the causes of a problem. By doing this, you can
get to the fundamental issues causing a problem and address them directly rather than dealing with symptoms.
• Cause and Effect Analysis (Fishbone Diagram):A Cause and Effect Analysis, also known as a Fishbone Diagram or Ishikawa Diagram, is
a visual representation of the causes contributing to a problem. It helps to identify multiple potential causes and their relationships. The
diagram is structured like a fish's skeleton, with the problem statement at the head of the fish and various causes branching out like
bones. This tool is particularly useful for brainstorming and organizing ideas.
• 5W1H:The 5W1H technique is a set of questions used to gather information and gain a comprehensive understanding of a situation or
problem. The questions are:
o Who? (Identify the individuals or groups involved)
o What? (Specify the issue or problem)
o When? (Determine when the issue occurs)
o Where? (Pinpoint the location of the issue)
o Why? (Identify the causes or reasons for the issue)
o How? (Describe the methods or processes involved)

2.3.3. Problems and solutions in the event and teamwork

• Problems occurring during the event and solution:
• Technical problems - Device problems:
o Pareto Analysis (80/20): Determine which devices cause problems most often or have the greatest impact on events.
Focus on upgrading or repairing this important equipment to reduce the risk of technical problems.
o 5 Whys (Root Cause Analysis): Ask the question "Why did the device fail?" five times to determine the root cause.
Then, take improvement measures to eliminate the root cause.
• Risk of fire:
o Pareto Analysis (80/20): Identify key fire and explosion risks and prioritize their treatment. This may include ensuring
strict compliance with safety rules and checking for flammable materials.
 o 5 Whys (Root Cause Analysis): Ask the question "Why is there a risk of fire and explosion?" five times to determine
the cause. Then, take measures to eliminate or reduce the risk.
• Unexpected weather:
o 5W1H: Use 5W1H to gather detailed information about expected weather. This helps you make contingency plans,
including providing shelter or modifying your schedule if necessary.
• Lack of interaction:
o Cause and Effect Analysis (Fishbone Diagram): Use the Fishbone Diagram to identify the causes of lack of
engagement. Possible causes include a tight schedule, lack of networking activities, or lack of engagement from
speakers. Then, identify specific solutions to improve interactions.
• Through the above work while working in groups, some problems may occur. Here are some problems my team had and how
to solve them:
o Lack of Effective Communication: Use the "5 Whys" method to determine the cause of communication problems.
May be caused by misunderstanding or lack of information. To solve it, create clear communication processes and
make sure everyone gets the point across.
o Conflict and Friction: Use the "Fishbone Diagram" to determine the cause of conflict. This may include a lack of
clarity about roles and responsibilities or conflicts in goals. Suggest solutions such as creating clear guidelines, clearly
dividing responsibilities, and building a sense of shared purpose.
o Sharing Incomplete Information: Use the "5W1H" to ensure that everyone understands the "Who, What, When,
Where, Why and How" of sharing information. Promote the exchange of detailed and complete information to avoid
misunderstandings and omissions.

2.4. Demonstrate that critical reasoning has been applied to the design and delivery of the event. (P4)
2.4.1. Definition and the importance of critical reasoning.
• Critical thinking refers to the ability to conceptualize, apply, analyze, synthesize, and evaluate information accurately until a
valuable answer or solution is reached.
• It is the intellectual ability and skillful way of thinking that allows a person to reason further or deeper - than the average
person - with clarity and relevance, precision and accuracy through depth and breadth with valid evidence, just and fair
reasons. It is often based on evidence and logical reasoning.
• Critical thinking is more than simply gathering and retaining information; it processes and searches information more
carefully and ambitiously. Additionally, it is not simply about the acquisition of skills but also focuses on the continuous or
consistent use of the skills acquired. (critical-thinking)
• The Significance of Critical Thinking:
• Uncover the Truth:
o Critical thinking facilitates the exploration and deeper comprehension of truth. By posing questions,
considering diverse perspectives, and scrutinizing evidence, it guides us towards a more accurate
understanding of reality.
• Evaluate Information:
o In an era inundated with information, critical thinking empowers us to assess the accuracy and reliability of
the information we encounter. It acts as a safeguard against the dissemination of false or unsubstantiated data.
• Nurture Logical Thinking:

o Critical thinking nurtures logical reasoning and encourages the examination of multiple viewpoints. It requires
us to deduce, analyze, and construct arguments based on evidence and sound reasoning.
• Enhance Problem-Solving Proficiency:

o Critical thinking equips us with the ability to devise innovative solutions to intricate problems. By adopting a
multidimensional perspective and challenging established beliefs, we can unearth novel approaches to
problem-solving.
• Formulate Personal Beliefs:
o Critical thinking empowers us to construct our own opinions freely, grounded in information and well-
founded arguments. It promotes self-reflection and fosters independent thinking.
• Elevate Communication:
o Proficiency in critical thinking serves as a pivotal element in effective communication. It enables us to
articulate our viewpoints more clearly, logically, and persuasively in our everyday lives, professional
endeavors, and interpersonal relationships.
• Besides, we will also have some advantages and disadvantages of critical theory
Advantages Disvantages
 • Discover the truth: Critical reasoning • Personal bias: Critical reasoning can be
helps us discover and better understand influenced by personal bias and non
the truth. By asking questions, finding objective factors. Each person has their
evidence, and making logical arguments, own mindset, education, and experiences,
critical reasoning can help us get closer to which can lead to bias in making
the truth. arguments.
• Evaluate information: In today's digital • Difficulty in determining absolute truth:
information society, the ability to evaluate Although critical reasoning helps get
information is very important. Critical closer to the truth, no one can be sure that
reasoning allows us to meticulously every conclusion from reasoning is
examine statements, opinions, and completely accurate. The presence of
perspectives to determine their logic and flawed or erroneous information is also a
feasibility barrier to determining the absolute truth.
• Develop reasoning skills: Critical • Time and effort: Critical reasoning
reasoning requires logical thinking and requires time and effort to research,
deduction from available facts to draw collect information, and analyze.
reasonable conclusions. Doing this can Sometimes this can be a complicated
improve your reasoning skills in everyday process and requires patience.
life.
2.4.2. Apply to given solution
• When working in a team, there maybe some problems. Here are some common problems and how to slove them:
Problem Solution
Insufficient or ineffective communication within the team Implement diverse communication activities to optimize
interaction opportunities
Lack of clear goals or objectives Define precise goals and objectives to provide the team with a
clear direction
Conflicts and disagreements among team members Foster an environment of mutual respect for differing
viewpoints and encourage open discussions to resolve conflicts
Difficulty in reaching agreement within the team Promote the sharing of individual perspectives and explore
various viewpoints to reach a consensus
Insufficient data sharing among team members Ensure comprehensive and detailed data sharing, and create
specific reports to enhance information exchange
• Elaboration on Problem Solutions:
 o Lack of Effective Communication: Maintain regular meetings to provide updates on work progress and share
information. Leverage modern communication tools like email, text messaging, and video calls to facilitate
ongoing communication and create an open atmosphere among team members.
o Loss of Orientation: Effectively manage work by establishing clear objectives, equitably distributing tasks,
utilizing tools such as Gantt charts or scheduling charts to monitor progress, and unambiguously defining
team members' roles and responsibilities.
o Conflict and Tension: Harness the power of constructive criticism to assess varying perspectives and find
collaborative solutions. Foster an environment of mutual respect and attentive listening to each team
member's viewpoints. If necessary, conduct individual meetings to resolve conflicts and reach amicable
resolutions.
o Lack of Consensus:Encourage open discussions and active participation among team members, employing
techniques like voting or persuasion to achieve consensus. If consensus remains elusive, explore alternative
solutions.
o Incomplete Information Sharing: Cultivate a productive team environment by ensuring all members have
access to essential information. Promote open information sharing and employ online document-sharing tools
for accessibility. Encourage flexibility, collaboration, and critical thinking to assess problems and identify
solutions within the team dynamic.

III. Conclusion
Through the aforementioned project, we've gained insights into fundamental concepts of various communication types, their respective
advantages and limitations, and their significance in daily life. Additionally, this project underscores the multifaceted skill set required to address
complex challenges effectively.

For instance, in the project focusing on orchestrating a training event aimed at enhancing programmers' competencies, it's evident that this
endeavor demands a broad spectrum of skills. Beyond technical knowledge, it encompasses a range of soft skills. These include meticulous
event planning, time management, contingency planning for unforeseen issues, and financial budgeting.

To successfully execute such an event, team collaboration skills are indispensable. Our group was tasked with dividing responsibilities among
members, fostering open debates, constructive criticism, and ultimately arriving at well-informed decisions. Regular group meetings were
convened to forge a consensus on the most effective approach for a seamless and successful event.
IV.Evaluation
• Thanh(Leader):had a key role in planning and managing the entire content,made sure that everyone in the team worked according to
the plan and adhered to the time.was effective in managing time and ensuring that the event ran as planned.Has supported other
members.Lack of creative spirit in the group
• Phong:did an excellent job, making sure everyone had all the information they needed for the workshop.Actively cooperated with
other members, sharing information and helping when needed.No creativity in work
• Tuan:Contributed many creative ideas in creating content, completing assigned tasks on time,automatically performed off-duty
work,getting distracted by too many ideas and not always focusing on completing specific tasks.
• Dung:Managed time and work effectively, ensuring tasks were completed on time.Participated actively in the meeting.Lacks
confidence in expressing opinions and often follows instructions instead of contributing personal opinions.

Our team successfully organized an outstanding event, and as a result of our collective efforts, each team member made significant
contributions. This event planning experience has not only improved our teamwork but has also allowed team members to get to know
each other better, leading to more effective and productive collaboration. Nearly every team member has sharpened their soft skills,
including communication, problem-solving, and handling criticism.

While it's natural to encounter disagreements and differing viewpoints during idea sessions and debates, our team handled these
situations with maturity. We actively listened to each other, understood different perspectives, and were open to expressing our thoughts
and considering opposing viewpoints. By fostering a culture of open-mindedness and respect, we were able to resolve conflicts and reach
a consensus on the best course of action.

This collaborative approach not only strengthened our team's cohesion but also enriched the quality of our final report. It reflects a well-
rounded perspective that takes into account diverse viewpoints and is a testament to our collective success.

V.References
AspiringYouths. (2023). Advantages and Disadvantages of Non-Verbal Communication. [online] Available at:
https://aspiringyouths.com/advantages-disadvantages/non-verbal-communication/ [Accessed 27 Oct. 2023].
Cleverism. (2016). Critical Thinking. [online] Available at: https://cleverism.com/skills-and-tools/critical-thinking/ [Accessed 27 Oct. 2023].

Common Sense Media (2020). What is communication? | Common Sense Media. [online] www.commonsensemedia.org. Available at:
https://www.commonsensemedia.org/articles/what-is-communication [Accessed 27 Oct. 2023].

Doyle, A. (2020). What Are Problem-Solving Skills? [online] The Balance. Available at: https://www.thebalancemoney.com/problem-solving-
skills-with-examples-2063764 [Accessed 27 Oct. 2023].

Indeed Career Guide. (2023). Time Management Skills: Definition and Examples. [online] Available at: https://in.indeed.com/career-
advice/career-development/time-management-skills [Accessed 27 Oct. 2023].

Pavlvovic, J. (2023). Verbal communication explained - Pumble. [online] Pumble Blog. Available at: https://pumble.com/blog/verbal-
communication/ [Accessed 27 Oct. 2023].

Prasanna (2022). What is Verbal Communication? Advantages and Disadvantages of Verbal Communication. [online] A Plus Topper. Available
at: https://www.aplustopper.com/advantages-and-disadvantages-of-verbal-communication/ [Accessed 27 Oct. 2023].

Wikipedia Contributors (2019). Nonverbal communication. [online] Wikipedia. Available at:

https://en.wikipedia.org/wiki/Nonverbal_communication [Accessed 27 Oct. 2023].