PROFESSIONAL PRACTICE

ASSIGNMENT

No.1

Learner’s name: HUYNH NHAT NAM

Assessor name: NGO QUOC ANH

Class: GCS0805NX

Learner’s ID: GCS190293

Subject’s ID: 1620

Assignment due:

Assignment submitted:
 ASSIGNMENT BRIEF
Qualification BTEC Level 5 HND Diploma in Computing
Unit number Unit 3: Professional Practice
Assignment title Planning a training Event
Academic Year 2019-2020
Unit Tutor NGO QUOC ANH
Issue date 16th January 2020 Submission date 8th February 2020
IV name and date
Submission format
Part 1: Requirements
The submission is in the form of a completed individual portfolio folder, including the tasks set
out in the Assignment Brief. This assignment involves group work but each student should submit
an individual portfolio folder.
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Part 1: A four-day training schedule (using project management software) and a training package
to include a range of activities, seminars, workshops, team-building activities and break-out
sessions.
Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable
sites and an activity sheet (Your research should be referenced using the Harvard referencing
system. The recommended word limit is 500 words, including speaker notes, although you will not
be penalized for exceeding the total word limit).
Part 3: A written evaluation of your performance in this task and your contribution to the team.
You are required to make use of headings, paragraphs, subsections and illustrations as
appropriate, and all work must be supported with research and referenced using the Harvard
referencing system. The recommended word limit is 500–1,000 words, although you will not be
penalized for exceeding the total word limit.
Assignment Brief and Guidance
You have been asked to support your training and development manager with the planning and
implementation of a professional development event targeted at internal employees within the
organization that you work in.
The training event is scheduled over a four –days (4) period at a nearby residential center, and will
include a number of workshops, coaching sessions and team-building activities. The center
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requires a schedule of the types of activities proposed so that plans can be finalized. In addition,
any guest speakers or motivational coaches will also require a minimum of three weeks’ notice for
all bookings.
You have also been asked to design and deliver a workshop as part of the training event based on
the dynamics of team working.
Working in small groups (3-4 per group):
1. Produce a professional event schedule (using project management software) and WBS (work
breakdown structure) that identifies planning and resourcing prior to the four-day event. In
addition, design a training pack to include a range of activities, seminars, workshops, team-
building activities and break-out sessions.
2. Design ten minutes workshop session based on ‘team dynamics’ to include a presentation,
interactive links to suitable sites and an activity sheet that will require delegates to take part in
some form of team-building task.
Working individually:
3. Following the event, your training and development manager has asked you to provide
some feedback. Produce a written team evaluation of the effectiveness and application
of interpersonal skills during the design and delivery process. You should also include a
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 self- evaluation of your performance in this project and your contribution to the team you
worked in. Explain what kind of skills and qualities you gain from this project and what
values you added to your personal development plan.
4. Identify the problems may have and produce a report on discussing problem-solving and
its importance in planning and running an event. Your report should include a discussion
of various problem-solving techniques and justify the solution methodologies used during
your project. You should also include a critique of the application of critical reasoning and
your experiences of it.
Part 3: Learning outcomes: LO1, LO2
Assessment Criteria
Pass Merit Distinction
LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience
P1 Demonstrate, using different M1 Design a professional D1 Evaluate the effectiveness
communication styles and formats, that schedule to support the and application of interpersonal
you can effectively design and deliver a planning of an event, to skills during the design and
training event for a given target audience. include contingencies and delivery of a training event.
justifications of time allocated.
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P2 Demonstrate that you have used
effective time management skills in
planning an event.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios
P3 Demonstrate the use of different M2 Research the use of D2 Critique the process of
problem-solving techniques in the design different problem-solving applying critical reasoning to a
and delivery of an event. techniques used in the design given task/activity or event.
and delivery of an event.
P4 Demonstrate that critical reasoning M3 Justify the use and
has been applied to a given solution. application of a range of
solution methodologies.
ASSIGNMENT 1 FRONT SHEET
5
Qualification BTEC Level 4 HND Diploma in Computing
Unit number and
Unit 3: Professional Practice
title
Date Received 1st
Submission date March 2021 March 2021
submission
Date Received 2nd
Re-submission Date
submission
Student names & codes Final scores Signatures
1.Huynh Nhat Nam - GCS190293
Group number: 2. Hoang Khanh – GCS190651
3. Vo Vuong Dai An
4.
Class GCS0805_NX Assessor name Nguyen Quoc Anh
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false
declaration is a form of malpractice.
P1 P2 P3 P4 M1 M2 M3 D1 D2
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OBSERVATION RECORD
Student 1 Huynh Nhat Nam
Description of activity undertaken
My contributions to this project are: I shared the ideas of project, i also created WBS, writing TASK, ,etc…
Furthermore I’m a leader, therefore i have to organize a meeting to discuss about training program and i have
to ensure that everything have to finish on time.
Assessment & grading criteria
How the activity meets the requirements of the criteria
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All of the activities has been succesful and meet all requirements which we gave before. However due to the
pandemic of covid-19 all members have difficult to meet and discussion. Therefore we have another options
and fortunately everthing is still good.
Student
Nam Date:
signature:
Assessor
Date:
signature:
Assessor
Ngo Quoc Anh
name:
Student 2 Tran Ha Hoang Khanh
Description of activity undertaken
I SET UP GOALS , objective, Scope FOR THE PROJECT
I created estimated budget
I help my leader to observe another member. By the way,I also help my leader to organize a meeting for
groups
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Assessment & grading criteria
How the activity meets the requirements of the criteria
All of the activities has been succesful and meet all requirements which we gave before. However due to the
pandemic of covid-19 all members have difficult to meet and discussion. Therefore we have another options
and fortunately everthing is still good
Student
Khanh Date:
signature:
Assessor
Date:
signature:
Assessor
name:
Student 3 Vo Vuong Dai An
Description of activity undertaken
9
I design the content of project
I was resonpsible for present the project
Assessment & grading criteria
How the activity meets the requirements of the criteria
All of the activities has been succesful and meet all requirements which we gave before. However due to the
pandemic of covid-19 all members have difficult to meet and discussion. Therefore we have another options
and fortunately everthing is still good
10
Student
Date:
signature:
Assessor
Date:
signature:
Assessor
name:
Student 4
Description of activity undertaken
Assessment & grading criteria
11
How the activity meets the requirements of the criteria
Student
Date:
signature:
Assessor
Date:
signature:
Assessor
name:
12
❒ Summative Feedback: ❒ Resubmission Feedback:
Grade: Assessor Signature: Date:
13
Internal Verifier’s Comments:
Signature & Date:
14
Table of Contents
List of table ................................................................................................................................................... 16
Introduction ................................................................................................................................................ 17
Greenwich trainning staff company is one of the best companies in Vietnam in training field. I am
very glad to be a part of this company. In this paper i will show you that how to produce a
professional event schedule for A four-day training schedule (using project management software)
and a training package to include a range of activities, seminars, workshops, team-building
activities and break-out sessions. .............................................................................................................. 17
Part 1: A four-day training schedule (using project management software) and a training package to
include a range of activities, seminars, workshops, team-building activities and break-out sessions. ........ 17
I. Communication in my group......................................................................................................... 17
II. Training planning ........................................................................................................................... 17
Scope: ................................................................................................................................................... 20
Greenwich Training Company provide a Training Program for all certificates and degrees with the
objectives of developing essential skills in your career path such as : Communication, Listening,
Presenting. Furthermore, we could help you to organize professional event schedules which could
help you to increase the quality of human resources. ........................................................................... 20
1. Task: ............................................................................................................................................ 20
2. WBS: ............................................................................................................................................ 21
3. Project network: ......................................................................................................................... 21
4. Contingency plan:....................................................................................................................... 24
5. Estimated Budget: ...................................................................................................................... 24
Salary.................................................................................................................................................... 24
Problems and solutions in training project: ..................................................................................... 26
Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable sites and
an activity sheet (Your research should be referenced using the Harvard referencing system. The
recommended word limit is 500 words, including speaker notes, although you will not be penalized for
exceeding the total word limit). .................................................................................................................... 27
Part 3: A written evaluation of your performance in this task and your contribution to the team. You are
required to make use of headings, paragraphs, subsections and illustrations as appropriate, and all
work must be supported with research and referenced using the Harvard referencing system. The
recommended word limit is 500–1,000 words, although you will not be penalized for exceeding the total
word limit. .................................................................................................................................................... 37
Performance evaluation ...................................................................................................................... 37
Conclusion: .......................................................................................................................................... 39

Figure 1 - Network project diagram. ............................................................................................................ 22

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Figure 2: Slide 1 ........................................................................................................................................... 27
Figure 3: Slide 2 ........................................................................................................................................... 28
Figure 4: Slide 3 ........................................................................................................................................... 28
Figure 5: Slide 4 ........................................................................................................................................... 29
Figure 6: Slide 5 ........................................................................................................................................... 29
Figure 7: Slide 6 ........................................................................................................................................... 30
Figure 8: Slide 7 ........................................................................................................................................... 30
Figure 9: Slide 8 ........................................................................................................................................... 31
Figure 10: Slide 9 ......................................................................................................................................... 31
Figure 11: Slide 10 ....................................................................................................................................... 32
Figure 12:Slide 11 ........................................................................................................................................ 32
Figure 13: Slide 12 ....................................................................................................................................... 33
Figure 14: Slide 13 ....................................................................................................................................... 33
Figure 15: Slide 14 ....................................................................................................................................... 34
Figure 16: Slide 15 ....................................................................................................................................... 34
List of table
Table 1 - Time table of the project tasks. ..................................................................................................... 22
Table 2 - Timetable. ...................................................................................................................................... 24
Table 3 - Human resource salary table............................................................ Error! Bookmark not defined.
Table 4 - The cost of equipment table. ........................................................... Error! Bookmark not defined.

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Introduction
Greenwich trainning staff company is one of the best companies in Vietnam in training field. I am very
glad to be a part of this company. In this paper i will show you that how to produce a professional event
schedule for A four-day training schedule (using project management software) and a training package
to include a range of activities, seminars, workshops, team-building activities and break-out sessions.

Part 1: A four-day training schedule (using project management software) and a training package to
include a range of activities, seminars, workshops, team-building activities and break-out sessions.

I. Communication in my group

My group is made up of 3 people and uses verbal communication. In addition, communication through
technological equipment, using applications to call and send texts to discuss topics as well as
communicate with each other. This is an advantage to us when we work together on this project.
Because the pandemic has become serious. We need to find a non-overcrowded place to have a project
meeting and therefore we choose to rent a room near our house to plan a project. By the way, we don't
want to interrupt the project, we have chosen tools such as Google Meet, Google Doc, Google Driven to
communication and save data. These tools is very useful which help us to have an effective
communication. In Additon, we can do a small survey to better understand clients. Our team works at
the same level of authority in the group. We always respect each other's opinions and statements. We
record each contribution and ideas then selected and voted the most agreed ideas for inclusion in the
project. Our work is divided equally (depending on the capabilities of each member). Because each of us
has different strengths and weaknesses, if one of us has problems with our work or need more ideas
they can present them at night meetings. The rest of the group will likely give different ideas or
perspectives to solve the problem together or add ideas to the teammates. We hang out 3 hours a day to
meet and discuss the problems of the project. The time we normally see ourselves is 9-12 am each
morning (we think it's the best time). Congratulations and encouragement are always a source of
motivation, so we often praise someone when they do a job and encourage problem people to continue
their work.

II. Training planning

Goals
Training for Travel Staff Greewich has at least one year of experience working at a company with
skills in presentation skills, case handling, listening and effective communication with customers.

Objective
• Our team's goal is to enable members participating in the training to perform well on skills of
presentation skills, listening and effective commmunications with coustomers.
• More than 80% of members in training will gain more than 7 points through the surveys of each
skill.

17
 • Trained members will participate in practices and apply well what they have learned and complete
the assigned tasks during that session.

Scope
• Most of the trainers / speakers selected in this training program have more than 10 years of
experience in the field of domestic branding to impart knowledge of skills in listening and effective
communication with guests or teamwork, presentations.
• The most important thing in our course is to coordinate the testing of members' knowledge with
hands-on exercises and also test how they apply in situations by activities aimed at assessing skills.
• Through the tests, members will learn what lessons and adjust accordingly when communicating.

Specific:

We discover that the communication between people who work in group at Greenwich company is
quite poor for the majority of employees with little experience. We recognize that most of the staff
in the technology industry prefer to work independently, so when staffs are admitted to companies,
it is often difficult to work. This training program will provide the guidance, support and resources
needed to achieve your effective communication in your company

Measurable

We measure the number of percentages that trainees understand and take the course at the end of
training. We achieve success when more than 80% of the audience met the requirements.

Achievable:

The training process will last for 4 days with various activities, including communication training,
listening and presentation skills, workshops, practice, team training. After each activity, we will
conduct a review to assess the success of the training process. A great profit of this training is that all
of participants do not have to pay any fees, therefore we believe that we can achieve our objectives.
All of the money which we receive from partners will give to charity.

Relevant

The training program is appropriate for the current social reality. Most of today's jobs are managed
as a team, so good communication within team and clients is absolutely important. The ability to

18
 listen and present ideas is an extremely necessary and fundamental skills in communication. When
our employees use these 2 skills effectively, their productivity increases, thus bringing greater profits
to the company.

Time-bound

Your Training 1. Grand-opening 2 Learning the 3. Team Buildings

Roadmap listening skills
Meeting wtih Other activities and
Learning How to Party
professional trainers
present your ideas
Learning communication Practicing all the skills
skills with clients,
between groups
Take a small exam

Style Meeting in the room Meeting in the room Team-building

Duration* 2 days 1 Days 1 day

Size** All staff in All staff in All staff in

company company company

Trainer*** 2 Trainer 3 Trainer + 1 Trainer +

Certificate of
Completion Yes Yes Yes

Certificate in Tourism - Exam Exam

+ Certificate + Certificate

We are starting the training on February 28th 2021, and it lasts until March 3rd 2021. Scope:

• Training on presentation ideas. Learn how important it is to present your opinion effectively. Learn
some effective ways to present ideas in the group communication.
• Training communication, listening skills. Learn about the importance of listening skills in group
communication. Learn to develop good listening skills.

19
 • Practice the skills you have learned. Divide the teams with random members and participate in the
implementation of the scenarios given by organizers. Conduct quality
• Conduct quality assessments of the groups to make an assessment of the participants' application
level.

Scope:

Greenwich Training Company provide a Training Program for all certificates and degrees with the
objectives of developing essential skills in your career path such as : Communication, Listening, Presenting.
Furthermore, we could help you to organize professional event schedules which could help you to increase
the quality of human resources.

1. Task:

• Learn about communications.

• Learn about the need for and the importance of effective presentation ideas.
• Learn about the factors that make presentations ineffective.
• Learn about methods to help present ideas effectively.
• Learn about the need and importance of listening effectively to others.
• Learn about factors that interrupt listening.
• Learn the steps to effective listening.
• Communicate with an expert about effective team communication.
• Practice skills learned by presenting their team's ideas and points about situations given by
the organizers.
• Practice your learned skills by participating in a scenario commenting contest given by the
organizers.
• Effective communications and customer service strate- gies for engaging customers in
sustainability efforts.
• Accurate and transparent promotion of your products and services, including sustainability
claims.

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 • Measuring customer satisfaction and properly address- ing concerns regarding customer
experience.

2. WBS:

1. Learn to communicate in the group and with clients

1.1. Learning communication and processes.
1.2. Learn what is needed for communication.
2. Learn about the skills of presentation ideas.
2.1. Learning the importance of effective presentation ideas.
2.2. Learn the factors that lead to the presentations ineffective.
2.3. Learn about ways to help effectively present ideas.
2.4. Review the skills of the ideas of presentation training process.
3. Learn how to listen the others, clients
3.1. Learn about the importance of listening to others effectively.
3.2. Learn to know the factors that disrupt listening.
3.3. Learn the steps for an effective listening.
4. Examine the listening, communication training process.
5. Communicate with an expert about effective team communication.
6. Sharing experience on how to communicate effectively in groups.
7. Answer the questions of the participants.
8. Practice the 1st skills (with trainers): present the opinions and points of your team on the situations
given by the organizers. Review the lesson of first skills
9. Practice the second skill (with trainers): participate in a scenario commenting contest given by the
organizers. Review the lesson of second skills
10. Practice the 3rd skills (with trainers): Questions and Answers, Practice wtih Specific situations Review
The lesson of third skilss
11. The end of program and Party

3. Project network:

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 NO Task Duration
Gathered all staffs
1 Meeting with professional trainer in communication skills 2 hours
Learning about communication with clients and in group.
2 Learning about the skill of presentation ideas. 2 hours
3 Review and pratice the skill of presentation ideas training process. 1 hour
4 Learning about the listening skill and meeting with trainers 2 hours
5 Review and practice the listening skill training process. 1 hour
6 Sharing experiences on how to effectively communicate in groups. 2 hours
7 Answer the questions of the participants. 1 hour
8 Practice the 1st skills learned. 5 hours
9 Review the 1st practice process. 1 hour
10 Practice the 2nd skills learned. 2 hours
11 Review the 2nd practice process. 1 hours

Table 1 - Time table of the project tasks.

Figure 1 - Network project diagram.

Address: White palace Center District 1, Ho Chi Minh City.

Time: March 1, 2021 to March 4, 2021
Timetable:
Time takes place Task
Day 1
(2021-02-28)
Learning about communication in the group and meeting with professional
7h30 – 11h
trainer
Learning about communication and processes.
Learning about the necessary of communication.
Learning about the skill of presentation ideas.
Learning about the importance of effective presentation ideas.
Learning about the factors that make presentations ineffective
Learning about methods to help present ideas effectively.
Review the skill of presentation ideas training process. Each
17h30-18h30 person will take an exam sent by the organizers in their mail.
After accessing, answer the questions on the website.

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Day 2
(2021-3-1)

Leaning how to communicate with clients or partners effectively

7h30-11h Learn more skills to solving situations

13h30 – 16h Meeting with professional trainer then take an exams

Day 3
(2021-03-02)
7:00 - 10:00 Learning about the listening skill.
8:00 - 8:30 Learning about the importance of listening effectively to others.
8:30 - 9:00 Learning about factors that interrupt listening.
9:00 - 10:00 Learning the steps to effective listening.
Review the listening skill training process. Each person will access
10:00 - 11:00 the website sent by the organizers in their mail. After accessing, answer the
questions on the website.
Sharing experiences on how to effectively communicate in groups.
13:00- 15:00
Learning How to present your ideas
15:00 - 16:00 Answer the questions of the participants.
Day 4
Team events – closing party
(2021-03-03)
Practice the 1st skills learned: presenting and sharing team's opinions
and points about situations given by the organizers.
Activity 1.
Activity 2.
Break time at 9am
7:00-12:00
Activity 3.
Activity 4.
Review the 1st practice process. Each person will access the
website sent by the organizers in their mail. After accessing,
answer the questions on the website.

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 Team events – closing party
Practice the 2nd skills learned: participating in a scenario
13:00 - 15:00
commenting contest given by the organizers.
Review the 2nd practice process. Each person will access the
website sent by the organizers in their mail. After accessing,
15:30 -18:00 answer the questions on the website.

Party and Close training program

Table 2 - Timetable.
4. Contingency plan:

Training method:
The planned training method is a direct training and will be shared on Facebook. The training project
will also be transferred to the online training method (on Google meeting, Mail platforms). The training
timetable and content are unchanged.

Place: The planned place is in White Palace Center District 1, Ho Chi Minh City. However, If we have a
problem with this place, we will move the training place to the company hall.

Contingency resources: If the public speaker or doctor has unexpected work and cannot attend the
training session, the marketing manager and the planning manager will take over these positions.
Delay time max is 20 minutes.

5. Estimated Budget:

Salary

Name Position Total

Mr. Deeptin Signh Trainer, speaker $150
Mrs. Wendy Trainer, speaker $100
Harry Doctor $100
Tung Staff $25
Tuan Staff $25
John Survey staff $25
Ly Survey staff $25
Tam & Phung Security $15/1 person

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 Total of Salary $430

Equipment

No Equipment Image Quality Prices Total

TONOR Wireless Microphone

1 3 $127.54 $382.62

2 Paper double A A4 70 GSM 2 $10.65 $21.3

3 Logitech Spotlight presentation remote 1 $89.95 $89.95

1 Box (36pcs) Energizer AA(2A) (2+1) Max

Alkaline Battery
4 1 $22.75 $22.75

Total of equipment: $516.62

Rent meeting-hall to organize training skill and organize party

No Name Quality Price

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 1 Rent meeting-hall 4 days (8h/ 1 days $425.72
2 Party 1 session $653
Total of renting hall and organizing party $1078.72

Other cost (Quality* Price * Day = Total)

No Name Quality Price Day Total

Lunch for staff and members of the organizers 52 $2.5/1 4 $520
1 (includes security)
portion
Drink water for room members (includes security) 3 boxes (72 $3.5/1 4 $42
2
bottles) box
Total of other cost $ 562

Total cost

No Name Price
1 Total of salary $430
2 Total of equipment $516.62
3 Total of renting hall and organizing party $1078.72
4 Total of other cost $562
Total all: $ 2587.34
Problems and solutions in training project:

• Lack of staff in an event is a common event problem.

• Overspending on the event is a big event challenge.
• Not prioritizing networking activities is an event challenge.
• Forgetting to track schedule or budget changes it an avoidable event problem.
• Not having a backup plan for bad weather is an event problem.
• Neglecting to leave wiggle room in your event timeline is a problem.
• Lack of real world work experience can be an event challenge.
• Having more guests or attendees than you planned for is an event mistake.
• Not having a structured event management process can be a challenge.
• Forgetting to create an attendee engagement plan for before, during, and after the event is a
• challenge.
• Leaving little to no time for event set up or take down is an event mistake.

26
 • Neglecting to research what other local events or laws might affect your gathering is a
• problem.
• Failing to capture valuable event data can be an event mishap.
• Over-programming your event schedule is a problem.
• Not confirming your vendors can be an event mistake.

This all the problem, are any problem may be in too the work. And the measure will enter the
environment as well as human resources and revenue.

Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable sites and
an activity sheet (Your research should be referenced using the Harvard referencing system. The
recommended word limit is 500 words, including speaker notes, although you will not be penalized for
exceeding the total word limit).

Figure 2: Slide 1

27
Figure 3: Slide 2

Figure 4: Slide 3

28
Figure 5: Slide 4

Figure 6: Slide 5

29
Figure 7: Slide 6

Figure 8: Slide 7

30
Figure 9: Slide 8

Figure 10: Slide 9

31
Figure 11: Slide 10

Figure 12:Slide 11

32
Figure 13: Slide 12
Figure 14: Slide 13

33
Figure 15: Slide 14

Figure 16: Slide 15

34
Speaker Note:
Welcome to join in the training effective communication in the group. In this training project, we mainly
focus on training 3 skills which are quite important in the communication process: Communication in
groups, Communication with clients, Listening skill.
First of all, what is communication? You can see on my slide the full definition of communication. Next,
we will briefly learn about communication process. You can see here is a schematic diagram of the
communication process. The sender or the communicator generates the message and conveys it to the
receiver. The message is the idea, information, view, etc. that is generated by the sender and is then intended
to be communicated further. The message generated by the sender is encoded symbolically such as in the
form of words, pictures, gestures, etc. before it is being conveyed. Media is the manner in which the encoded
message is transmitted. The message may be transmitted orally or in writing. The medium of communication
includes telephone, e-mail, etc. Decoding is the process of converting the symbols encoded by the sender.
Once the receiver receives the message and understands it in proper perspective and acts according to the
message, only then the purpose of communication is successful. Feedback is the process of confirming to
the sender that he has received the message and understanding it. Noisy refers to any obstruction that is
caused by the sender, message, or receiver during the process of communication. Then, I will share with
you the importance of communication:

• Having strong communication skills aids in all aspects of life – from professional life to personal
life and everything that falls in between. From a business standpoint, all transactions result from
communication. Good communication skills are essential to allow others and yourself to
understand information more accurately and quickly.
• In contrast, poor communication skills lead to frequent misunderstanding and frustration

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The Importance of Good Communication Skills
• Developing your communication skills can help all aspects of your life, from your professional life
to social gatherings and everything in between.

• The ability to communicate information accurately, clearly and as intended, is a vital life skill and
something that should not be overlooked. It’s never too late to work on your communication skills
and by doing so, you may well find that you improve your quality of life.

• Communication skills are needed in almost all aspects of life:

• Professionally, if you are applyingIn your personal life, good communication skills can improve
your personal relationships by helping you to understand others, and to be understood.

• It is almost a cliché that personal relationships need communication. Failure to talk has been
blamed for the breakdown of any number of partnerships and relationships—but the ability to
listen is also an important element. Communication is also vital in wider family relationships,
whether you want to discuss arrangements for holidays, or ensure that your teenage children are
well and happy.

• If this area is of particular interest, you may want to read our pages on Communicating with
Teenagers, Talking to Teenagers about Contraception, Pornography and Consent, and Talking to
Teenagers about Sex and Relationships. Our pages on Personal and Romantic Relationship Skills
also contain a number of pages touching on communication.
• Communication skills can also ensure that you are able to manage interactions with businesses and
organisations

• Over the course of your lifetime, you are likely to have to interact with a wide range of
organisations and institutions, including shops, businesses, government offices, and schools. Good
communication skills can ease these interactions, and ensure that you are able to get your point
across calmly and clearly, and also take on board the responses.

• Being able to complain effectively is an important skill, for example, as is handling criticism
yourself.

• Communication skills are needed to speak appropriately with a wide variety of people whilst
maintaining good eye contact, demonstrate a varied vocabulary and tailor your language to your
audience, listen effectively, present your ideas appropriately, write clearly and concisely, and work
well in a group. Many of these are essential skills that most employers seek.

ABC (Accuracy Brevity Clarity): When you present your opinion, pay attention to the 3 factors that are
Accuracy Brevity, clarity. This will help the listener not be bored when listening and help to hear more
accurately.
Folding your arms is a defensive posture, so the other person won't want to talk to you.

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Pointing is the second thing you should avoid when presenting. Because the other person will feel insulting
or intimidating, they won't want to listen to you.
Putting your hands in your pockets will cause the listener to feel disrespectful and they will not want to
listen to you.
The hands behind the back represent power, so the listener will feel uncomfortable communicating with
you.
Besides presentation ideas, it's also important to listen to others. Here are some of the benefits that listening
skills can bring. Our listening process is often interrupted by the four factors mentioned here.
• When you listen to someone, have comments on what they say in your mind? Was he right? Are his
words believable? All of these comments will influence your listening process.
• Have you ever been prejudiced against someone? For example, you are prejudiced against one
person in the group because he talks a lot. Every time he presents something, you will immediately
think, "He will definitely present lengthily". That thought stops you from listening to them.
• When someone presents something that you have already known or have heard. You will think that
"That thing I know, I have already heard". That thought makes you can listen to them.
• We often think of ourselves as being nice and every time someone makes a comment or comment,
we tend to justify ourselves or have negative feelings about them. These things prevent you from
listening to them.
The first condition for good listening is attentive listening. To be able to listen attentively, you need to
identify the factors that interfere with listening to avoid. The second condition for attentive listening is that
you must not interrupt the speaker. When you interrupt them, they lose interest and not be able to fully
understand the opinion they want to present. Interacting here means letting the other person see that you are
really listening to them. You can use nodding, use exclamation words, or ask questions. Where the question
here means is when you see them stating the problem is unclear. You can ask them questions to understand
their opinions when they stop expressing their opinion. Finally, when you hear and understand their opinion,
use sentences like "do you mean ...", "In your opinion, we should ...", etc to represent they know that you
got what they meant.
In short, through this training process, I hope you will learn the methods to improve your presentation ideas
skills and listening skills, from which to apply to work to bring high efficiency. Thanks for listening.

Part 3: A written evaluation of your performance in this task and your contribution to the team. You are
required to make use of headings, paragraphs, subsections and illustrations as appropriate, and all work
must be supported with research and referenced using the Harvard referencing system. The
recommended word limit is 500–1,000 words, although you will not be penalized for exceeding the total
word limit.

Performance evaluation
Evaluation about team:
We aim to train communication skills in groups for employees under one-year of experience working at
Greenwich company. Therefore, we are very comfortable presenting and commenting on the project. This
is the most basic thing for effective planning and division of work. Our team is very productive, each
member works well and finish their task on time. To be honest, there are some problems between
members such misunderstanding, conflict, finish work late. However, the best thing I like most in my group
is that all members listen to others' opinions and sharing about their work. Although The pandemic

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interupted us a lot, however we promised that we won’t never give up. We used Google meet, Social
Network to communicate with each other and work on projects. In conclusion, the project was successfully
completed and this is our honor to help you every member in our companys
My contribution to the team:
For this project, I'm sure I'm a leader who better understands the whole project in the team. I am the one
who started the project for other members. We need to spend a week discussing and then make an
immediate plan to define the scope of the subject. The analysis process requires more time to finish and
thus we have to working in groups. First of all, we want to train 2 skills such as communication and
listening. After that, another member advised us to add 2 more skills because he believes that these 2
skills will be productively. Finally, our training program will provide 4 skills to all the staffs based on our
overview about training plan. After everyone's review, we realized it's an opportunity that we could have
a successful training event. After determining the scope of the project, we proceed to list the tasks to be
performed. On the basis of these tasks, I was responsible for WBS design, task creation, the project
network, I aslo create the content of training program. To be able to design WBS correctly, I have consulted
skills training sessions that found on YouTube and read books. After I finished WBS I gave to my members
then received feedbacks from them. For me, members will always have different views on the aspects of
the problem.
Self-evaluation in project

Doing a Project

Be honest to yourself and TICK the number that best reflects how well you have done.

Working as a Group Lowest Highest

1. All members understood and agreed on how 1 2 3 4 5

the whole project was broken down into sub-
tasks. *
2. Job was allocated according to the strengths 1 2 3 4 5
of each member.
*
3. All members were clear about the time 1 2 3 4 5
frame and their own responsibilities. *
4. All members understood that their own part 1 2 3 4 5
would contribute to the group's success. *
5. Individual difficulties experienced by 1 2 3 4 5
individuals were discussed in the group and
other members helped to resolve the *
difficulties.
Performance in the Task Lowest Highest

38
 6. The work breakdown schedule allowed 1 2 3 4 5
effective collaboration among group
members. *
7. The timing and sequencing of sub-tasks 1 2 3 4 5
allowed the project to progress smoothly.
*
8. Data collected were organized systematically 1 2 3 4 5
for later use.
*
9. On-going checking throughout the process 1 2 3 4 5
was made to ensure that everything was on
the right track. *
10. Appropriate corrective actions were taken 1 2 3 4 5
to handle unexpected problems.
*
11. The quality of work produced was 1 2 3 4 5
examined regularly during the process and
also at the end. *
Working as a Member in the Group Lowest Highest

12. I tried my best to complete my responsible 1 2 3 4 5

area on time.
*
13. I tried my best to complete what I was 1 2 3 4 5
assigned and produce good quality work.
*
14. I regarded the group success as my own 1 2 3 4 5
success.
*
15. I cared about how well other members 1 2 3 4 5
could learn from my responsible area.
*
16. I learned from other group members. 1 2 3 4 5
*

Conclusion:
Training is considered as a strategy for growth in every organization. It is adopted by the organization to
fill the gap between skills and future opportunities. These training programs definitely enhance skills,
improve efficiency, and productivity and growth opportunities for employees. Skills, knowledge and
attitudes are the basics for efficient running of a business through the human resources of an organization.
But, the impact of these basics is often reduced by lack of effective training program. Investment in
employees’ development means increasing the value of the organization, human resources. By improving

39
the capabilities of employees, organizational capabilities can also be improved. In result, the structure of
organization become flatter, in which there will be fewer levels between the top and the bottom
employees. Many organizations provide coaching to their high-potential employees to develop their skills
in creativity, thinking, innovation, vision, motivating others and brainstorming. Rather than putting the
employees into management and expecting that they will develop their knowledge and skills on their own,
organizations can systematically develop their skills through combination of training and development
programs.

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2. Corporate Finance Institute. 2021. Communication - Importance of Good Communication Skills. [online]
Available at: <https://corporatefinanceinstitute.com/resources/careers/soft-skills/communication/>
[Accessed 10 March 2021].

3. Your Article Library. 2021. Communication: Meaning, Purpose, Importance and Principles. [online] Available
at: <https://www.yourarticlelibrary.com/management/communication/communication-meaning-purpose-
importance-and-principles/60291> [Accessed 10 March 2021].

4. Bridges, J. and Bridges, J., 2021. How to Plan an Event (Checklist Included) - ProjectManager.com. [online]
ProjectManager.com. Available at: <https://www.projectmanager.com/training/how-to-plan-an-event>
[Accessed 10 March 2021].

5. 2011-2021, (., 2021. Listening Skills | SkillsYouNeed. [online] Skillsyouneed.com. Available at:
<https://www.skillsyouneed.com/ips/listening-skills.html> [Accessed 10 March 2021].

6. 2011-2021, (., 2021. Presentation Skills | Skills You Need. [online] Skillsyouneed.com. Available at:
<https://www.skillsyouneed.com/presentation-skills.html> [Accessed 10 March 2021].
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[Accessed 10 March 2021].

8. 2011-2021, (., 2021. Effective Communication Tips | SkillsYouNeed. [online] Skillsyouneed.com. Available
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March 2021].

9. 2011-2021, (., 2021. Principles of Interpersonal Communication | SkillsYouNeed. [online]

Skillsyouneed.com. Available at: <https://www.skillsyouneed.com/ips/principles-communication.html>
[Accessed 10 March 2021].

10. 2011-2021, (., 2021. Barriers to Effective Communication | SkillsYouNeed. [online] Skillsyouneed.com.
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2021].

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