NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY

FACULTY OF INDUSTRIAL TECHNOLOGY

DEPARTMENT OF CIVIL AND WATER ENGINEERING

ENGINEERING COMMUNICATION SKILLS

TCW 1103

Supplementary Examination Paper

February 2022

This examination paper consists of 3 pages

Time Allowed: 3 hours

Total Marks: 100

Special Requirements: None

Examiner’s Name: TIMOTHY LUZANE

INSTRUCTIONS

1. Answer all the questions.

2. Each question carries 20 marks.

MARK ALLOCATION

QUESTION MARKS
1. 20
2. 20
3. 20
4. 20
5. 20
TOTAL 100

Copyright: National University of Science and Technology, 2023

Read the passage below carefully and answer all the questions that follow it.

Engineering Communication Skills

Work doesn’t happen in a vacuum. Engineers have to communicate on a daily basis — with each
other, with supervisors, with people in different departments, and even with clients. Their work is
complex and technical, but not everyone they work with has the same technical expertise, which
makes it even more important for them to have good communication skills. Effective
communication in engineering is critical to ensuring that all project participants are on the same
page.

Source: Arkansas State University (September 2017)

QUESTION 1
a) In your words, define the term “Engineering Communication Skills”
b) What is teamwork?
c) Identify the two communication types available to an engineer.
d) Outline the six stages of the communication process.

5 marks each: total 20 marks

QUESTION 2

a) Distinguish listening from hearing (10 marks).

b) Illustrate the importance of the role of letters in an engineering firm. (10 marks)
(Total 20 marks)

QUESTION 3

Explain how you would deal with difficult colleagues in an engineering firm. (20 marks)

QUESTION 4

Describe measures that should be taken to ensure a successful board meeting. (20 marks)

QUESTION 5

Communication is the life blood of an engineering firm. (20 marks)

END OF THE EXAMINATION PAPER