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UNIVERSITY STUDIES LESSON THREE

TOPIC: PROFESSIONAL ETIQUETTE


Foundation Year 1 – Regular and Mature Classes
University of Makeni (UNIMAK)
TOPIC: PROFESSIONAL ETIQUETTE

The aims and objectives of this lecture are to assist


students to…
1. learn the unwritten code of conduct regarding how to interact
with people from different backgrounds, cultures and
professions
2. understand the different kinds of communications (written,
verbal and nonverbal communication)
3. learn how to behave in formal gatherings
4. portray integrity in all aspect of life

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

ETIQUETTE AND MANNERS QUOTE

“A little gentility might be the thing that


distinguishes you from the competition.
Knowledge of etiquette should be part of
everyone's repertoire of business skills.
Having it produces a tremendous
competitive advantage.”
-PublicVirtues.com

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

WHAT IS ETIQUETTE?
• Etiquette is defined as the formal manners and rules that are followed
in social or professional settings. Etiquette is merely a set of
guidelines for politeness and good manners, the kindnesses with
which we should always treat each other. It will always matter!
• Etiquette, the network of rules that govern good behavior and our
social and business interactions, is always evolving and changing as
society changes. It reflects our cultural norms, generally accepted
ethical codes, and the rules of various groups we belong to. It helps
us show respect and consideration to others and makes others glad
that we are with them.

READ MORE:
What is Etiquette? | Etiquette Training, Modern manners and Life skills
| (thebritishschoolofetiquetteindia.com)

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

TYPES OF ETIQUETTES

• General Etiquette
• Personal Etiquette
• Cultural Etiquette
• Professional Etiquette
• Networking Etiquette
• Dinner Etiquette
• Phone Etiquette
• Email Etiquette
• Social Media Etiquette
• Work Place Etiquette

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

Communication Etiquette
Understand the different kinds of communications
• Written Communication
• Verbal Communication
• nonverbal communication

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

Types of Communication | 6 Types of Communication You Must Excel At (educba.com)


UNIMAK UNIVERSITY STUDIES 2022-2023
TOPIC: PROFESSIONAL ETIQUETTE

Communication Etiquette
Manners in Communication
• Email etiquette
• Phone Etiquette
• Social Media Etiquette

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE – UNWRITTING CODE OF CONDUCT

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

UNIMAK UNIVERSITY STUDIES 2022-2023


TOPIC: PROFESSIONAL ETIQUETTE

MORE READINGS:
The Essential Guide to Business Etiquette - Lillian
Hunt Chaney and Jeanette St. Clair Martin (2007)
• BM-783 The Essential Guide to Business Etiquette
by Lillian H. Chaney, Jeanette S. Martin.pdf
(gci.edu.np)

UNIMAK UNIVERSITY STUDIES 2022-2023

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