The checklist is one of the first tools

available from the auditor’s toolbox. The

self-assessment questions will help you to
identify gaps between your existing Quality
Management System and the requirements
of ISAGO.6TH/2017

internal audit Checklist

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

How to Make the Changes

. We suggest that you use the familiar Plan-Do-Check-Act (PDCA) methodology to manage your organization’s transition from the old to the
new requirements. The following guidance provides nine simple steps to make the transition, using the PDCA approach:
1. Plan: Undertake a gap analysis to understand how the requirements affect your QMS and then
prepare the transition plan based on the results.
2. Do: Implement the transition plan by ensuring that the new requirements are embedded in to your
QMS and your processes.
3. Check: Evaluate the effectiveness of the newly implemented aspects by performing a full system
(element) audit, review the findings and implement any corrective actions.
4. Act: Take action to address transition any problems and improve the QMS before beginning
process auditing.

Document Ref: Page 1 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Self-assessment Checklist
Cargo and Mail (CGM)
1. Cargo/Mail and Handling and Documentation
Acceptance/Distribution
1.1 General
Finding Implementation Plan (if No)
No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
Does AHBA have a process to ensure that
all applicable staff are made aware of the CGM
1 changes to documentation pertaining to the 1.1.0
operations and handling of cargo and mail.
(GM)
Does AHBA have communication
procedures for the transfer of information
and data to the load control office to ensure
all cargo, mail and stores (supplies) loaded CGM
2 1.1.1
onto the aircraft is accounted for in the
load control process in accordance with
requirements of the customer airline(s).
(GM)
3 Does AHBA have procedures to ensure CGM
cargo and/or mail for air transport is 1.1.2
accepted and handled in accordance with
applicable regulations and requirements of

Document Ref: Page 2 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
the customer airline(s). (GM)
Does AHBA have procedures to address
cargo and mail that is found to be
damaged, as defined by the requirements
of the customer airline(s), to ensure:
(i) An assessment of the damage is CGM
4 conducted to determine whether such 1.1.3
cargo is fit to be transported on an aircraft;
(ii) If determined not fit for transport, such
cargo is prevented from being transported,
as applicable;
(iii) The customer airline is notified. (GM)
Does AHBA have a process to ensure
scales utilized to determine the weight of
cargo intended for air transport are
periodically checked and calibrated. The
scale inspections shall be recorded and CGM
5 1.1.4
copies retained in a local file in accordance
with applicable regulations and/or
requirements of the customer airline(s),
however the retention period shall not be
less than 6 months. (GM).
6 The periodic checks of scales as described CGM
in CGM 1.1.4 should be conducted with 1.1.4A
known weights at intervals not to exceed

Document Ref: Page 3 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
once every 6 months.
AHBA should ensure cargo handling
facilities have specifically configured areas CGM
7 1.1.5
appropriate for the storage and handling of
special cargo. (GM)

1.2 Special Cargo Dangerous Goods

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
8 Where dangerous goods are accepted for CGM
air transport, Does AHBA have procedures 1.2.1
in accordance with requirements of the
customer airline(s), to:
(i) Include the use of a dangerous goods
acceptance checklist, to verity dangerous
goods shipments are accepted in
accordance with all applicable
requirements for transportation on an
aircraft. The check shall ensure, as
applicable to specific dangerous goods
Document Ref: Page 4 of 18
 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
shipments, that:
(a) The quantity of dangerous goods per
package is within applicable limits;
(b) The marking of packages, overpacks,
freight containers or unit load devices
(ULDs) is visible and in agreement with
the accompanying Shipper's Declaration of
Dangerous Goods;
(c) The packaging specification marking
indicates a packing group that is
appropriate for the dangerous goods
contained within the package;
(d) Proper shipping names, UN numbers,
ID numbers, hazard and handling labels on
interior packages of an overpack are
visible or reproduced on the outside of the
overpack;
(e) Labeling and marking of packages,
overpacks, freight containers and ULDs is
in accordance with requirements for
radioactive and non-radioactive material;
(f) The outer packaging of a package is of
the type stated on the accompanying
Shipper's Declaration of Dangerous Goods
and is permitted by the applicable packing
instruction;
Document Ref: Page 5 of 18
 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
(g) Packages or overpacks do not contain
different dangerous goods that require
segregation;
(h) Packages, overpacks, freight containers
and/or ULDs are not leaking and there is
no indication the integrity has been
compromised;
(i) Overpacks do not contain packages
baring accordance with specified
exceptions.
(ii) Ensure documentation associated with
the acceptance and handling of dangerous
goods is retained for a minimum period of
3 months after the flight on which the
dangerous goods were transported;
(iii) Ensure English, in addition to the
language required by the State of Origin, is
used for markings and transport documents
related to the shipment of dangerous
goods;
(iv) Ensure ULDs containing dangerous
goods have a dangerous goods ULD tag
that is marked with the class or division
number(s) of the dangerous goods
contained therein, and, if the ULD contains
packages bearing a “Cargo Aircraft loaded
Document Ref: Page 6 of 18
 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
onto a cargo aircraft. (GM)
Does AHBA have procedures to ensure
dangerous goods are separated from other
cargo or incompatible materials in CGM
9 accordance with published category 1.2.2
restrictions and in accordance with the
requirements of the customer airline(s).
(GM).
Does AHBA ensure notices providing
information about the transportation of CGM
10 dangerous goods are prominently 1.2.3
displayed at cargo acceptance locations.
(GM)
11 Does AHBA have procedures to ensure CGM
packages or overpacks containing 1.2.4
dangerous goods and labeled “Cargo
Aircraft Only” are loaded in accordance to
requirements of customer airline(s) onto a
cargo aircraft only, the shipment(s) must
bear a “CAO” ULD Tag and are loaded
either:
(i) In a class C aircraft cargo compartment;
or
(ii) In a ULD equipped with a fire
detection/suppression system equivalent to

Document Ref: Page 7 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
that required by the certification
requirements of a Class C aircraft cargo
compartment as determined by the
applicable authority; or
(iii) In such a manner that in the event of
an emergency involving such packages or
overpacks, a crew member or other
authorized person can access those
packages or overpacks, and can handle
and, where size and weight permit,
separate such packages from other cargo.
(GM)

Document Ref: Page 8 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

1.3 Other Special Cargo

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
If AHBA accepts and/or handles live
animals, Does AHBA have a process to
ensure such shipments are accepted and
handled in accordance with the IATA Live
Animal Regulations (LAR) and
requirements of the customer airline(s)
including the following elements:
(i) Documentation acceptance:
(a) Shipper's certification for live animals
(b) Air Waybill CGM
12 1.3.1
(c) CITES (as applicable)
(d) Health certificates (as applicable)
(e) Export/Import permits (as applicable)
(ii) Container requirements (including
labeling and marking);
(iii) Animal welfare (including feeding and
watering);
(iv) Animal Shipment is handled by
qualified staff;
(v) Storage facilities. (GM)
13 If AHBA accepts live animals which CGM
require the presence of a Live Animal 1.3.1B
Attendant on board, AHBA should have

Document Ref: Page 9 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
procedures to verify the attendant is in
possession of a Certificate of competence
approved by the airline, or equivalent
document from a government regulatory
body.
If AHBA accepts perishable shipments,
Does AHBA have a process to ensure the
acceptance and handling of such shipments
is in accordance with the IATA Perishable
Cargo Regulations (PCR), as well as
applicable regulations and requirements of
the customer airline(s) including the
following elements: CGM
14 1.3.2
(i) Documentation acceptance (Air
Waybill);
(ii) Packaging (categories);
(iii) Labeling and marking requirements;
(iv) Perishables are appropriately stored
(separate from other incompatible
Perishables and from other incompatible
commodities). (GM)
15 Where Human Remains (HUM) are CGM
accepted, Does AHBA have a process to 1.3.3
ensure such shipments are accepted and
handled in accordance with the

Document Ref: Page 10 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
requirements of the customer airline(s)
including the following elements:
(i) If HUM are transported cremated they
must be protected from damage and
spillage;
(ii) If HUM are transported in coffins, they
must be separated from incompatible load,
hermetically sealed and protected from
damage;
(iii) Storage facilities. (GM)
Where Valuable Cargo is accepted, Does
AHBA have a process to ensure such
shipments are accepted and handled in
accordance with the requirements of the
customer airline(s) including the following
elements:
(i) Requirements for security staff and CGM
16 vehicles are defined; 1.3.4
(ii) Packing and securing is done in a
manner that prevents tampering and
removal;
(iii) Communication is limited to staff
directly involved in the shipment;
(iv) Shipment is not left unattended;
(v) Storage facilities. (GM)

Document Ref: Page 11 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
Where Overhang and Heavy Cargo is
accepted, Does AHBA have a process to
ensure such shipments are accepted and CGM
17 1.3.5
handled in accordance with the
requirements of the customer airline(s).
(GM)
Where Fragile Cargo is accepted, Does
AHBA have a process to ensure such
shipments are accepted and handled in
accordance with the requirements of the
customer airline(s) to at least include the CGM
18 following elements: 1.3.6
(i) Handling and build up procedures are
followed;
(ii) All special instructions are annotated
and clearly identified on the packaging.
(GM)
Where Company Material (COMAT) is
accepted, Does AHBA have a process to
ensure such shipments are accepted and
handled in accordance with the CGM
19 1.3.7
requirements of the customer airline(s),
and in accordance with IATA DG
Regulations for COMAT shipments
containing Dangerous Goods. (GM)

Document Ref: Page 12 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
Where time and temperature sensitive
goods are accepted, Does AHBA have a
process to ensure the acceptance and
handling of such shipments is in
accordance with the Temperature
Controlled regulations (TCR), as well as
applicable regulations and requirements of
the customer airline(s) including the
following elements: CGM
20 1.3.8
(i) The shipment is delivered with a
temperature controlled means;
(ii) Documentation acceptance (Air
Waybill);
(iii) Packaging requirements;
(iv) Temperature sensitive labeling;
(v) Goods are separated from incompatible
products;
(vi) Storage facilities. (GM)
Does AHBA have processes to ensure any
type of special cargo shipment is correctly CGM
21 prepared for the flight and build up in 1.3.9
accordance with the requirements of the
customer airline(s). (GM)
22 Does AHBA have a process to ensure any CGM
type of special cargo shipment is broken 1.3.10

Document Ref: Page 13 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
down, delivered or transferred to the
consignee in accordance with the
requirements of the customer airline(s).
(GM)

2. Cargo Security
2.1 Facilities

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
23 Does AHBA have a security plan that CGM
describes security controls in place to: 2.1.1
(i) Prevent personnel and vehicles from
unauthorized access into AHBA's facilities
and any other areas where AHBA conducts
cargo handling operations for customer
airlines;
(ii) Ensure cargo and mail intended for
transport on a commercial aircraft, which
is moved about or stored at the airport

Document Ref: Page 14 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
prior to being loaded into an aircraft,
remains inaccessible from unauthorized
interference and is retained in secure
storage areas until AHBA has transferred it
to the operation for loading. (GM)

2.2 Operations

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
Does AHBA have a process to ensure that
cargo and mail consignments identified as
high-risk cargo are subjected to the CGM
24 2.2.2
appropriate security controls as required by
the applicable regulations and customer
airline(s) requirements. (GM)
25 Does AHBA ensure cargo and mail CGM
intended for transport on a commercial 2.2.3
aircraft, and which is moved about or
stored at the airport prior to being
transferred to the operation for loading
Document Ref: Page 15 of 18
 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
onto an aircraft, remains protected from
unauthorized interference. (GM)
Does AHBA have a process to ensure,
where a regulated agent or known shipper
program exists, known cargo for transport
on a commercial aircraft is accepted as
follows:
(i) Delivered by a regulated agent, a
nominated representative of an entity
approved by the relevant authority, or a
known representative of the operator; CGM
26 (ii) Free from any signs of tampering; 2.2.6
(iii) Accompanied by all required
information (paper or electronic)
corresponding to the cargo being delivered,
including documentation that details the
security status (e.g.
consignment security declaration);
(iv) Subjected to additional security
controls if required by the customer airline.
(GM)
27 Does AHBA have a process to ensure, CGM
where a regulated agent or known shipper 2.2.7
program does not exist, unknown cargo for
transport on a commercial aircraft is

Document Ref: Page 16 of 18

 AHBA internal audit Checklist
ISAGO 6th EDITION 2017/GOSM Ed 6, September 2017

Finding Implementation Plan (if No)

No
Ref Question AHB ISAGO Process Date Date
Yes Action Needed
A Clause Owner Planned Actual
REF
accepted in compliance to appropriate
security controls requirements of the
State(s) applicable to such cargo
shipments, to include:
(i) Documentation as to the identity and
details of the shipment;
(ii) Physical search or screening either
electronically or by other means. (GM)
If AHBA conducts security screening for
cargo and mail, AHBA should have
procedures to ensure that methods used for
screening are in compliance with
requirements of the State(s) applicable
regulations and customer airline(s)
requirements, to include: CGM
28 (i) Application of the method or a 2.2.8
combination of methods appropriate to the
type of commodity screened;
(ii) Screening is performed by trained and
certified personnel;
(iii) Records of screening method(s) used
are filed and available to the customer
airline. (GM)

Document Ref: Page 17 of 18