Doc. Title: Corrective and Preventive Action Doc. No.

IAC/HC/HCP18
Prepared By Reviewed By Approved by
Revision No. 01
AM - JA- IK FSTL GM

Document No. : IAC/HCP18

Original Issue Date : 15-12-2016

Revision : 01

Revision Date : 10-05-2017

Reviewed By : __________________ Plant/Quality Assurance Manager / FSTL

Dr. Asif Meraj

Approved By : __________________ (General Manager)

Ghufran Subhan

Distribution List

CE

FSTL

GM

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 Doc. Title: Corrective and Preventive Action Doc. No.
IAC/HC/HCP18
Prepared By Reviewed By Approved by
Revision No. 01
AM - JA- IK FSTL GM

DOCUMENT CHANGE RECOR

Original Revision
Rev. No. Brief Description Of Changes
Date of Issue Date

01 15-12-2016 10-05-2017 Document number revised from FSMS to

IAC/HC/HCP18

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 Doc. Title: Corrective and Preventive Action Doc. No.
IAC/HC/HCP18
Prepared By Reviewed By Approved by
Revision No. 01
AM - JA- IK FSTL GM

1. PURPOSE
 To analyze and resolve Halal and Food safety problems.
 To establish and specify systematic steps for corrections, corrective
action in the resolution of Halal and Food safety -related problems.
 To create a permanent solution that prevents recurrence of non-
conformities or potential non-conformities.

2. SCOPE

This procedure applies to internal or external customers related to quality,

reliability, and safety of mangoes and other products offered by the company. It
also applies to the correction and prevention of non-conformities related to
materials, finished products, production processes and food safety system.

3. RESPONSIBILITIES

Initiation of a Correction/Corrective Action Request (CAR) may be

proposed by anyone in the organization, but all CARs must be authorized before
their release by FSTL. Food Safety Team (Management) reviews problems for
resolution.

4. PROCEDURE

The procedure is described in three sections:

1. Corrections
2. Corrective Actions
3. Preventive Actions

4.1 Corrections:

When critical limits for HCPs, CCP’s are exceeded or when there is a loss
control of OPRP, the planned corrections (as per OPRP & HACCP and Halal
plans) shall be taken. The affected product shall be identified by proper labeling,
segregation as potentially unsafe products to avoid its use or dispatch. Determine
the cause, nature and consequence of potential non conformity by means of
systematic study of process on CAR IAC/FM04.
This is done by food safety team to ensure that:
 Food safety hazards have been reduced to defined acceptable levels.
 Food safety hazards will be reduced to defined acceptable levels before
entering into the food chain.

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 Doc. Title: Corrective and Preventive Action Doc. No.
IAC/HC/HCP18
Prepared By Reviewed By Approved by
Revision No. 01
AM - JA- IK FSTL GM

 Product still meets defined acceptable levels despite of non-conformity. In

this case, the product is handled as per Description given above.
 The identified product is evaluated by QC/QA testing, analysis or physical
inspection for determining as safe or unsafe.
 If evidence is gathered that control measure is effective or combined effect
of control measures are meeting intended purpose or identified product
still meets the defined acceptable levels(in case of OPRP deviation), the
product is released.
 The approval for release shall be given by the FSTL.
 The identified unsafe product is assessed for its proper handling,
depending upon the type and severity of hazards.
 The unsafe product shall be disposed-off either by reprocessing or further
processing to eliminate or reduce food safety hazard or dispose it as waste.
 Record the observations of determination, the cause nature and
consequences of problem identified in either case, the product is identified
as safe or unsafe on IAC/FM04.
4.2 Corrective Actions:

When critical limits for HCPs, CCP’s are exceeded or when there is a lack
of conformity with OPRP, the planned corrective actions are taken as pre-
determined in OPRP and HACCP and Halal plans.
a) Evaluate monitoring data of OPRP, HCP and CCP’S as basis for
identifying correct stage.
b) Review the customer complaints.
c) Review trend analysis of monitoring results.
d) Raise Corrections and corrective actions form IAC/FM04
e) FST and Halal team Members along with FSTL shall determine the causes
of detected non-conformity.
f) This is done through systematic study of process, nature and consequences
of foods safety hazard.
g) FST along with FSTL will evaluate the need for action to ensure
prevention from recurrence.
h) FST and Halal team should determine the corrective actions and process
owner will be responsible for its implementation. The approval of
corrective actions lies only with MR.
i) FSTL should maintain log for corrective actions raised against non-
conforming incidents or CAR Log IAC/FM05.

4.3 Preventive Actions:

Preventive actions shall be determined for causes of potential non-

conformity to prevent their recurrence.
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 Doc. Title: Corrective and Preventive Action Doc. No.
IAC/HC/HCP18
Prepared By Reviewed By Approved by
Revision No. 01
AM - JA- IK FSTL GM

Determine potential non conformities and their causes by using any of the
following approaches:
 Trend analysis for process and product characteristics (data analysis
output)
 Early warning systems for ‘out of control’ operating conditions
 Monitoring of customer perception, by both formal and informal feedback
 Periodic evaluation of hazard study.
 Evaluate other products, processes or parts of organization with similar
circumstances in which non conformity has already being occurred.
 Planning and review of both predictable and unpredictable situation such
as changes in personnel, products, processes, expansion and maintenance,
also for emergency situations
 Evaluate the need for preventive actions based on risk analysis approaches
(e.g. Failure Mode and effect analysis (FMEA).Cause and effect diagram,
Fault Tree, Event Modeling, Risk Assessment questionnaire/Decision
Tree, What If Technique).
 Determination and implement the actions identified.
 Review the preventive Actions taken to verify the effectiveness.

4.4 Corrective Action Procedure for Audit Non-conformities and Follow-up

Audit
Upon receiving the NCR, the concerned Auditee investigates the cause of the
problem noted as non-compliance, records the results of investigation, evaluating the
needs for actions to ensure that non- conformities do not recur and proposes
corrective actions, record results of corrective action and ensure its effectiveness.
Also indicate the date by which it will be fully implemented.
FSTL ensures that the corrective action is taken without undue delay to eliminate
detected non-conformities and their cause.
The Auditee will take the corrective action and report back to FSTL.
Immediately after the implementation of the corrective action, FSTL informs Auditor
to conduct follow-up audit in order to determine if the corrective action has been
implemented and it is effective. When there is objective evidence that the corrective
action is effective, Auditor closes out the NCR and returns the closed out NCR to
FSTL.
FSTL maintains the records of closed out NCR’s.
After completion of audit cycle, FSTL prepares a consolidated audit report,
highlighting status of department audit performance, corrective actions, follow-ups
and verification.
5. RELATED RECORDS
Corrective / Preventive Action Request Form. IAC/FM04
Audit Report / CAR Log IAC/FM05
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