Doc. Title: Product Recall and Withdrawal Doc. No.

IAC/HC/PR16
Prepared By Reviewed By Approved by
Revision No. 01
AM - JA- IK FSTL GM

Document No. : IAC/HC/PR16

Original Issue Date : 15-12-2016

Revision : 01

Revision Date : 10-05-2017

Reviewed By : __________________ Plant/Quality Assurance Manager / FSTL

Dr. Asif Meraj

Approved By : __________________ (General Manager)

Ghufran Subhan

Distribution List
CE

FSTL

GM

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 Doc. Title: Product Recall and Withdrawal Doc. No.
IAC/HC/PR16
Prepared By Reviewed By Approved by
Revision No. 01
AM - JA- IK FSTL GM

DOCUMENT CHANGE RECORD

Rev. Original Revision

Brief Description Of Changes
No. Date of Issue Date

01 15-12-2016 10-05-2017 Document number revised from FSMS to

IAC/HC/PR16

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 Doc. Title: Product Recall and Withdrawal Doc. No.
IAC/HC/PR16
Prepared By Reviewed By Approved by
Revision No. 01
AM - JA- IK FSTL GM

1. Purpose

The purpose of this procedure is to enable and facilitate the complete and timely
withdrawal of lots of finished products which have been identified as unsafe, after
release from IAC’s direct control and are under the control of others in the
storage, distribution and consumer chain

2. Scope

This procedure is applicable to recall and withdrawal of all IAC’s finished

product

3. Responsibility

FSTL will act as product recall coordinator and is responsible for ensuring that
the product recall procedure is implemented, if required.

4. Procedure

A product withdrawal / recall may be initiated as a result of the following:

 Customer complaint
 Identification of product as unsafe after dispatch
 Mock recall notification
 Any other as appropriate

In case of any of the above, initial details are recorded in Section A of

“Withdrawal / Recall risk assessment form” IAC/FM14 and forwarded to
Manager Quality Assurance
Manager QA in association with other members of food safety team
performs the Risk assessment for the product using Section B of “Withdrawal /
Recall risk assessment form” IAC/FM14

In case of potential health hazard or to ensure compliance with customer

requirements, product withdrawal / recall will be carried out
Decision to withdrawal / recall product is taken by Manager Quality
Assurance and approved by the Chief Executive. This is recorded in Section C
“Withdrawal / Recall risk assessment form” IAC/FM14.
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 Doc. Title: Product Recall and Withdrawal Doc. No.
IAC/HC/PR16
Prepared By Reviewed By Approved by
Revision No. 01
AM - JA- IK FSTL GM

Manager QA notifies the key persons of Recall Management Team

mentioned in the “Contact List” IAC/FM15.
QA Manager/CR initiate the withdrawal / recall by informing the internal
staff and distributors via telephone or any other fast access media and ensures that
further distribution of identified unsafe product is suspended
Detailed information on withdrawal is then forwarded via “Product
Withdrawal Notification” to distributors mentioned in “Contact List” IAC/FM15
by Manager Supply Chain
After identification of all the stock, IAC supply chain staff withdraws
and/or recall the product from the distribution chain and/or customer’s premises
or the point of sale
All regained product is handled as potentially unsafe product according to
the procedure for handling of unsafe products, corrections and corrective actions
Recall is reviewed and reported on Product Recall Review form
IAC/FM16 on basis of the amount of product returned as a proportion of amount
of product that left IAC’s control.
Product Recall Procedure IAC/PR16 is amended, if required

Effectiveness of the recall procedure is assessed by Mock Recall using the same
steps as mentioned above at least twice a year.
5. Related Records
Recall/Withdrawal Assessment Form IAC/FM14
Contact List IAC/FM15

Product Recall Review IAC/FM16

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