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7
11th Edition Schwind
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CHAPTER OBJECTIVES
POWERPOINT® SLIDES
Canadian Human Resource Management includes a complete set of Microsoft PowerPoint ® files for each chapter.
(Please contact your McGraw-Hill Ryerson representative to find out how instructors can receive these files.) In the
lecture outline that follows, a reference to the relevant PowerPoint slide for this chapter is placed beside the
corresponding lecture material. The slide number helps you to see your location in the slide show sequence and to skip
slides that you don’t want to show to the class. (To jump ahead or back to a particular slide, just type the slide number
and hit the Enter or Return key.)
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Chapter 7 Orientation, Training and Development, and Career Planning
®
LECTURE OUTLINE (with PowerPoint slides)
ONBOARDING
Onboarding
Onboarding is the process of integrating and acculturating new employees into the
Slide 3
organization and providing them with the tools, resources and knowledge to become
successful and productive. It includes orientation, socialization, training and
development activities.
It encompasses year-long activities that serve to integrate the new hire into the
Orientation ORIENTATION
Slide 5 Orientation introduces to the new employee to the organization.
These programs familiarize new employees with their roles, the organization, its
policies, other employees and HR related information
Orientation can serve several purposes:
• Reduce employee turnover
-- New employees may quit if they experience a difference between
what they expect to find and what they actually find, i.e.,
cognitive dissonance
Reduce errors and save time
-- Well-oriented employees knows what is expected and is likely to make fewer
mistakes
Develop clear job and organizational expectations
Improve job performance
-- Employees who establish good relationships tend to be more productive
ORIENTATION
The components of an orientation program are:
Organizational Issues
-- Examples include history of employer, names and titles of key executives,
overview of products/production process, policies, safety procedures
-- Employee handbook—explaining key benefits, policies, and general
information about the employer may be provided
HR Related Topics
-- Examples include pay scales and paydays, vacations and holidays, rest
breaks, training and education benefits, employer-provided services,
counselling, etc.
Introductions
-- To supervisor, co-workers, trainers, employee counsellor
Role Expectations and Performance
-- Examples include job location, overview of the job, job safety requirements, job
tasks, job objectives, and relationship to other jobs
Socialization SOCIALIZATION
Slide 6 • Socialization is the continuing process by which an employee
begins to understand and accept the values, norms, and beliefs held
by others in the organization for recruitment usually belongs to the
human resource department
-- Involves turning outsiders into insiders
-- May have taken place even before employees join organizations,
e.g., summer job, formal education etc.
7-4
Chapter 7 Orientation, Training and Development, and Career Planning
self-nomination
-- Sources of information may include production records,
grievances, safety reports, absenteeism and turnover statistics,
performance appraisal, etc.
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Chapter 7 Orientation, Training and Development, and Career Planning
Training techniques
TRAINING TECHNIQUES
Slide 14
In selecting a training technique, tradeoffs occurs between cost-effectiveness, desired
program content, appropriateness of the facilities, trainee and trainer preferences
and capabilities, and learning principles
On-the-Job Training—received directly on the job and is used primarily to
teach workers how to do their present job e.g. Job rotation, apprenticeships,
coaching
Off-the-Job Training—e.g., lecture and video presentations, role playing, case
study, simulation exercises laboratory training
Web-based learning/E-learning – computer-based training (CBT), virtual
Reality (VR), Internet or Web-based Training is also known as “virtual
education,” or “eLearning”
DEVELOPMENTAL STRATEGIES
Cognitive
Development Strategies -- Concerned with altering thoughts and ideas i.e. knowledge, new processes
Slide 19 -- Tends to increase the knowledge and expertise of individuals
-- Probably the least effective strategy in employee development
-- Includes relatively passive methods, e.g., lectures, seminars,
academic education
Behavioural
Development Strategies
-- Attempts to change behaviour, e.g., management style
Slide 20
-- Aims to make individuals more competent in interacting with their
Behavioural Strategies
environment, i.e., colleagues, subordinates, customers
Slide 21
-- Includes role-playing, behaviour modelling, team building, coaching,
mentoring, etc.
Environmental
Development Strategies -- Concerned with providing the organizational setting in which employees can
Slide 22 thrive and develop
-- Although the most promising developmental strategy it is the most difficult to
Environmental Approach implement
Slide 23 -- Includes job rotation, organizational development, the learning
organization concept, temporary assignments, project teams, etc.
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Chapter 7 Orientation, Training and Development, and Career Planning
7-10
Chapter 7 Orientation, Training and Development, and Career Planning
equity plans
Taps and optimizes employee potential
7-12
Chapter 7 Orientation, Training and Development, and Career Planning
interacting with their environment, e.g., with 11. Why is employee feedback an important element of
colleagues, subordinates, or customers. any organization's attempt to encourage career
development?
Environmental management development tries to
change a manager's attitudes and values. Creating a job Without feedback, employees have no way of
environment that continuously reinforces desirable evaluating how successful their career planning efforts
behaviour will eventually change the frame of reference have been. In time, the lack of feedback may cause
of managers and ensure that changes (new approaches) employees to believe career planning is a useless
become permanent. expenditure of their time.
8. In what way does a "learning" organization differ 12. Suppose a hard-working and loyal employee is
from a "traditional" organization? passed over for promotion. What would you tell this
person?
In a learning organization employees "continually
expand their capacity to create the results they truly Assurance of the value of the employee should be
desire, where new and expansive patterns of thinking communicated as well as consideration for future
are nurtured, where collective aspiration is set free, and promotions. The reasons why this person was passed
where people are continually learning how to learn over should be explained. Finally, specific career
together" (Senge). development actions should be discussed that will
increase the employee's likelihood of being promoted in
9. Why should a human resource department be the future. Of course, the employee should be told these
concerned about career planning, especially since actions do not guarantee promotion, but they will
employee plans may conflict with the organization's increase the likelihood of future career success.
objectives? What advantages does a human resource
department expect to receive from assisting in career
planning?
1. Before you entered your college or university you retain employees by meeting their needs. In addition,
had certain ideas about what your values and your competitor is responsible for utilizing succession
expectations would be as a student. How did the planning to ensure sufficient candidates exist for key
institution's socialization process change these values positions.
and expectations?
3. You are the Training and Development manager.
Clearly, the answer will vary from one student to the Your president calls you in and tells you that the
next. Students should be encouraged to focus on their management development budget has to be cut because
values and expectations relating to a number of items of the company's financial situation. What arguments
including: can you use to persuade your boss that development
money is well spent?
work load
expectations of having a “fun time” in the The best argument is that without well-trained and up-
institution to-date skilled employees the company will always be a
attitude toward students belonging to opposite sex, runner-up to companies who train continuously. Well-
older students, students of other backgrounds, etc. trained staff is also more flexible in terms of possible
work-play relationship assignments (especially if they are cross-trained), tend
role of instructions to be better motivated and have better morale, have less
care shown by others (students, professors, turnover, and have less absenteeism. Also, the quality
administrators, support staff) of their output tends to be higher.
career goals
ethical standards/values
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Chapter 7 Orientation, Training and Development, and Career Planning
ETHICS QUESTIONS
Comments to Instructors
There are no right or wrong answers to these questions. They are for class discussion purposes.
WEB RESEARCH
Comments to Instructors
These exercises have been designed for students to demonstrate their computer and Internet skills to research the
required information. Answers will vary
Language: French
HECTOR FRANCE
DEUXIÈME MILLE
PARIS
G. CHARPENTIER ET Cie, ÉDITEURS
11, RUE DE GRENELLE, 11
1888
Tous droits réservés
DU MÊME AUTEUR
Sous presse :
Les Anglais peints par eux-mêmes 1 vol.
En préparation :
La Fille du Christ 1 vol.
H. F.
SAC AU DOS
A TRAVERS L’ESPAGNE
I
ENTRÉE EN ESPAGNE