Responses :

1. How would you rate the comfort of bata shoes ?

Option Respondent Percentage

Extreme comfortable 7 33.3
Very comfortable 8 38.1
Some what comfortable 5 23.8
Not comfortable at all 1 4.8
Total 21 100

How would you rate the comfort of bata shoes

40 38.1
33.3
30 23.8
20
10 7 8
5 4.8
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The survey results indicate that Respondents

a significantPercentage
majority of respondents, comprising
71.4%, felt either "Extreme comfortable" or "Very comfortable" with the subject or
situation.
This suggests a prevailing sense of confidence and ease among the surveyed
individuals.
However, a notable minority, approximately 28.6%, expressed varying degrees of
discomfort or uncertainty, with a small proportion indicating they were "Somewhat
comfortable" and an even smaller fraction feeling "Not comfortable at all.
" Overall, these findings underscore a diverse range of attitudes and perceptions
towards the subject matter among the respondents.
 2. How durable do you find bata shoes ?

Option Respondent Percentage

Highly durable 2 9.5
Moderately durable 5 23.8
Slightly durable 8 38.1
Not durable at all 6 28.6
Total 21 100

How durable do you find bata shoes ?

45
40 38.1
35
30 28.6
25 23.8
20
15
9.5 8
10 6
5
5 2
0
Highly durable Moderately durable Slightly durable Not durable at all

Respondents Percentage
Interpretation :

The survey results reveal diverse perceptions regarding the durability of the
subject in question.
While a notable 38.1% of respondents view it as "Slightly durable," a
significant portion, 28.6%, deem it "Not durable at all."
Additionally, 23.8% consider it "Moderately durable," with a smaller fraction,
9.5%, rating it as "Highly durable."
These findings suggest varying degrees of confidence in the durability of the
subject, highlighting a need for further examination or clarification on its resilience
and longevity.
 3. How well do Bata shoes fit your feet?

Option Responden Percentage

t
True to size 4 19
Slightly larger than expected 5 23.8
Slightly smaller than expected 8 38.1
Way off, had to return for a different size 4 19
Total 21 100

How well do Bata shoes fit your feet

38.1
40
30 23.8
19 19
20
4 5 8 4
10
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Respondent Percentage
Interpretation :
The survey results indicate a range of experiences regarding the sizing of the
subject.
A significant portion of respondents, 38.1%, found it "Slightly smaller than
expected," while a slightly smaller proportion, 23.8%, perceived it as "Slightly larger
than expected."
Similarly, 19% of respondents reported that the sizing was "Way off, had to
return for a different size," indicating a substantial discrepancy.
Only 19% found it "True to size." These findings highlight the importance of
accurate sizing information and suggest potential room for improvement in ensuring
consistency and precision in sizing standards.
 4.What is your opinion on the style of Bata shoes?

Option Respondent Percentage

Very stylish 4 19
Moderately stylish 8 38.1
Not very stylish 7 33.3
Not stylish at all 2 9.5
Total 21 100

What is your opinion on the style of Bata shoes

45
40 38.1
35 33.3
30
25
19
20
15
8 9.5
10 7
4
5 2
0
Very stylish Moderately stylish Not very stylish Not stylish at all

Respondent Percentage
Interpretation :
The survey results present varied perceptions regarding the style of the
subject.
A notable portion of respondents, comprising 38.1%, deemed it "Moderately
stylish," suggesting a balanced perception. However, a significant proportion, 33.3%,
indicated that it was "Not very stylish," while a smaller fraction, 19%, found it "Very
stylish."
Additionally, a minority, 9.5%, believed it was "Not stylish at all."
These findings underscore diverse opinions on the subject's aesthetics, with
room for improvement in enhancing its overall style appeal.
 5.How would you rate the traction of Bata shoes on various surfaces?

Option Respondent Percentage

Excellent traction 5 23.8
Good traction 5 23.8
Average traction 7 33.3
Poor traction 4 19
Total 21 100

How would you rate the traction of Bata shoes

on various surfaces
35 33.3

30
25 23.8 23.8

20 19

15
10 7
5 5 4
5
0
Excellent traction Good traction Average traction Poor traction
Interpretation :
The survey results reveal diverse perceptions
Respondent regarding
Percentage the traction of the subject.
While a significant portion of respondents, 33.3%, rated it as "Average traction,"
equal proportions, 23.8%, found it to have "Excellent traction" and "Good traction."
Conversely, 19% of respondents considered it to have "Poor traction."
These findings indicate varying levels of satisfaction with the subject's traction,
suggesting potential areas for improvement to meet users' expectations and safety
concerns.
6.How supportive are Bata shoes for your feet?

Option Respondent Percentage

Excellent support 6 28.6
Good support 7 33.3
Average support 6 28.6
Poor support 2 9.5
Total 21 100

How supportive are Bata shoes for

your feet?
35 33.3
30 28.6 28.6

25
20
15
9.5
10 7
6 6
5 2
0
Excellent support Good support Average support Poor support

Interpretation Respondent Percentage Column1

The survey results depict a range of opinions regarding the support provided by
the subject.
A significant proportion of respondents, constituting 33.3%, deemed it to offer
"Good support," while an equal percentage found it to be "Average support."
Additionally, 28.6% of respondents rated it as having "Excellent support."
However, a smaller fraction, 9.5%, expressed dissatisfaction, considering the
support to be "Poor."
These findings highlight varying levels of satisfaction with the support provided,
indicating potential areas for improvement to meet users' needs and preferences
effectively.
 7.How breathable are Bata shoes during extended wear?

Option Respondent Percentage

Very breathable 4 19
Moderately breathable 10 47.6
Slightly breathable 5 23.8
Not breathable at all 2 9.5
Total 21 100

How breathable are Bata shoes during

extended wear
50 47.6
45
40
35
30
23.8
25
19
20
15 10 9.5
10 5
4
5 2
0
Very breathable Moderately Slightly breathable Not breathable at all
breathable
Interpretation :
According to the survey data, perceptions
Respondent regarding
Percentagethe breathability of Bata shoes
during extended wear vary among respondents.
The majority, comprising 47.6%, consider the shoes to be "Moderately
breathable," suggesting a decent level of airflow.
Additionally, 19% of respondents find them "Very breathable," indicating a higher
level of breathability.
However, a smaller portion, 23.8%, perceive them as "Slightly breathable,"
suggesting some room for improvement in airflow.
Only 9.5% of respondents believe the shoes are "Not breathable at all," implying
significant discomfort due to lack of ventilation.
Overall, while many find the shoes to offer satisfactory breathability, there are also
considerations for enhancing this aspect to meet varying comfort preferences.
 8.Considering the price, do you think Bata shoes offer good value for money?

Option Responden Percentage

t
Excellent value 3 14.3
Good value 9 42.9
Average value 5 23.8
Poor value 4 19
Total 21 100

Considering the price, do you think Bata shoes offer

good value for money
50
45 42.9
40
35
30
25 23.8
19
20
14.3
15
9
10
5 4
5 3
0
Excellent value Good value Average value Poor value
Interpretation :
Respondent Percentage
The survey results indicate varied perceptions regarding the value offered by
Bata shoes.
A significant portion of respondents, comprising 42.9%, rated them as
providing "Good value," suggesting that they perceive the shoes as reasonably priced
for the quality offered.
Additionally, 23.8% of respondents considered them to have "Average value."
However, a notable minority, 19%, regarded them as offering "Poor value,"
indicating dissatisfaction with the pricing relative to perceived quality.
Conversely, a smaller fraction, 14.3%, deemed them to provide "Excellent
value," implying that they found the shoes to be exceptionally cost-effective.
These findings underscore diverse opinions on the value proposition of Bata
shoes, with room for improvement in aligning pricing with perceived quality and
customer expectations.
 9.Have you had any experiences with Bata's customer service regarding their
shoes?

Option Respondent Percentage

Excellent customer service 4 20
Good customer service 8 40
Average customer service 6 30
Poor customer service 2 10
Total 21 100

Have you had any experiences with Bata's customer

service regarding their shoes
45
40
40
35
30
30
25
20
20
15
10
10 8
6
4
5 2
0
Excellent customer Good customer service Average customer Poor customer service
Interpretationservice
: service
Based on the survey responses, opinions regarding the quality of customer service
Respondent Percentage
provided by Bata are varied.
A significant portion, comprising 40% of respondents, rated it as "Good customer
service," indicating a generally positive perception of their interactions with the
company.
Furthermore, 30% considered it "Average," suggesting a neutral stance on the level
of service received.
Conversely, 20% of respondents deemed the customer service to be "Excellent,"
reflecting a high degree of satisfaction with their experiences.
On the other hand, 10% of respondents expressed dissatisfaction, rating it as "Poor
customer service."
These results highlight the importance of consistently delivering high-quality
customer service to meet the diverse expectations and preferences of customers.
 10.On a scale of 1 to 10, how satisfied are you with your Bata shoes?

Option Respondent Percentage

10 - Extremely satisfied 6 28.6
8-9 - Very satisfied 8 38.1
5-7 - Moderately satisfied 4 19
1-4 - Not satisfied 3 14.3
Total 21 100

On a scale of 1 to 10, how satisfied are you with your

Bata shoes
45
40 38.1
35
30 28.6

25
20 19
14.3
15
10 8
6
5 4 3
0
10 - Extremely satisfied 8-9 - Very satisfied 5-7 - Moderately satisfied 1-4 - Not satisfied
Interpretation :
Respondent Percentage Column1

The survey results indicate varying levels of satisfaction among respondents

regarding their experience with Bata.
A significant portion, comprising 38.1%, reported being "Very satisfied" with
a rating of 8-9, while 28.6% expressed being "Extremely satisfied" with a rating of
10.
Additionally, 19% of respondents indicated being "Moderately satisfied" with
ratings between 5-7.
However, a smaller fraction, 14.3%, expressed dissatisfaction, with ratings
falling between 1-4, indicating that there is room for improvement to meet the
expectations of these customers.
Overall, the majority of respondents reported positive levels of satisfaction,
suggesting a generally favorable perception of their experience with Bata.