TECHNICAL EDUCATION and SKILLS DEVELOPMENT AUTHORITY

Region IV-B MIMAROPA

TRAINING PLAN
CORE COMPETENCIES
Qualification: HOUSEKEEPING NC II
Trainees’ Training Training Mode of Staff Facilities/Tools and Venue Assessment Date
Requirements Activity/Task Training Equipment Arrangement and
Time
1. Orientation  Introduction of  Presentation  Exams Lecture Area Written Exam April 1,
School  Focused Group  Portfolio 2024
officials/personnel Discussion  Writing Materials
 School Rules
and Regulation
Orientation
 Pre-Test
2. Provide  Receive  Lecture  Fully operational Lecture Area Written April 1- 3,
Housekeeping housekeeping  Practical equipment in an Examination 2024
service to guests request Demonstration accommodation Hotel
 Provide/service  Role Play environment, including Laboratory Observation
housekeeping  Film Viewing guest rooms and various (Guest Room) Checklist
requests  Self-Paced housekeeping equipment
 Provide advice to (Group of and solutions Oral interview
guest 5 Activity)
 Liaise with other  Workplace Portfolio
department Simulation Evidence

Date Developed: Document No.

Developed by: Issued by: Page 1 of 4

Training Plan for: HOUSEKEEPING NC II
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 TECHNICAL EDUCATION and SKILLS DEVELOPMENT AUTHORITY
Region IV-B MIMAROPA

3. Clean and prepare  Set up equipment  Lecture  Fully Equipped Hotel Written April 4-
rooms for and trolleys  Practical guest rooms Laboratory Examination 12, 2024
incoming guests  Access room Demonstration  Housekeeping Storage (Guest
for servicing  Role Play Areas and all Room/Storage Observation
 Make up beds  Film Viewing housekeeping equipment Area Checklist
 Clean and clear  Self-Paced required for room
rooms (Group of cleaning Oral interview
 Clean and store 5 Activity)  Audio/Visual Equipment
trolleys and  Workplace Portfolio
equipment Simulation Evidence
4. Provide  Provide valet  Lecture  Workplace location Hotel Written April
valet/butler services to guests  Practical  Interaction with others to Laboratory Examination 15-18,
service  Display Demonstration demonstrate appropriate (Guest Room) 2024
professional valet  Role Play interpersonal skills and Observation
standards  Film Viewing ability to organize Checklist
 Care for guest  Self-Paced services
property (Group of  Room Service Menu Oral interview
5 Activity)  Luggage
 Workplace  Different types of clothes Portfolio
Simulation  Closet Evidence
 Hangers
 Sewing kit
 Audio/Visual equipment

Date Developed: Document No.

Developed by: Issued by: Page 2 of 4

Training Plan for: HOUSEKEEPING NC II
.
 TECHNICAL EDUCATION and SKILLS DEVELOPMENT AUTHORITY
Region IV-B MIMAROPA

5. Laundry linen  Collect laundry  Lecture  Variety of linen, Lecture Area Written April 19
and guest for laundering  Practical clothing items and Examination – 23,
clothes functions Demonstration fabrics Hotel 2024
 Perform  Role Play  Industry Laboratory Observation
laundering  Film Viewing Laundry (Laundry Checklist
functions  Self-Paced equipment Area and
 -Process (Group of  Laundry Guest Room) Oral interview
laundered item 5 Activity) Chemicals/Solutions
 -Return  Workplace  Audio/Visual equipment Portfolio
Laundered item Simulation Evidence
6. Clean public areas,  -Select and set up  Lecture  Workplace Location Lecture Area Written April
facilities and equipment and  Practical  Cleaning Agents, Examination 23- 24,
equipment materials Demonstration equipment and tools. Hotel 2024
 -Apply  Role Play  Audio/Visual equipment Laboratory Observation
cleaning  Film Viewing (including Checklist
technique  Self-Paced surrounding
 -Clean dry (Group of Areas) Oral interview
and wet areas 5 Activity)
 -Maintain and  Workplace Portfolio
store cleaning Simulation Evidence
equipment and
chemicals
7. Deal  -Determine the  Lecture  Sources of information on Lecture Area Written April
with/handle level of  Practical the industry Examination 25, 2024
intoxicated intoxication Demonstration  Industry knowledge about Hotel
guest  Role Play alcohol Laboratory

Date Developed: Document No.

Developed by: Issued by: Page 3 of 4

Training Plan for: HOUSEKEEPING NC II
.
 TECHNICAL EDUCATION and SKILLS DEVELOPMENT AUTHORITY
Region IV-B MIMAROPA

 -Apply  Film Viewing  Online Resources Observation

appropriate  Self-Paced  Hotel Guidelines Checklist
procedure (Group of  Reference
 -Comply 5 Activity) books/pamphlet Oral interview
with  Workplace  Audio/Visual Equipment
legislation Simulation Portfolio
Evidence
8. INSTITUTIONAL  Lecture  Housekeeping Lecture Area Written April
ASSESSMENT  Practical facilities, equipment Examination 26, 2024
Demonstration and tools Hotel
 Role Play  Audio/Visual equipment Laboratory Observation
 Film Viewing  Writing materials Checklist
 Self-Paced  Online resources
(Group of  Reference
5 Activity) books/texts/pamphlets Oral interview
 Workplace
Simulation Portfolio
Evidence

Date Developed: Document No.

Developed by: Issued by: Page 4 of 4

Training Plan for: HOUSEKEEPING NC II
.