Nisha Shetty

+91 8291824337 nishashetty03@gmail.com

ENTERPRISING, HARD-WORKING AND TECHNICALLY SKILLED HR

Human Resources professional who is a self-starter and capable of effectively functioning with minimum supervision
known for taking initiative and skilled at meeting challenges and deadlines. A team player who is attentive to detail and
produces quality results.

OBJECTIVE

To deliver the best in challenging opportunities and emerge as a leader through continuous learning and utilization of
my knowledge and skills learned over these years, for both organizational and personal growth.

PROFESSIONAL EXPERIENCE

Concentrix.
HP Printers (Technical Support)
Sr. Representative, Operation
(December 1, 2023 to till Date)
Key Responsibilities: (Printer Department)
 Research and identify solutions to software and hardware issues.
 Diagnose and troubleshoot technical issues, including account setup.
 Speaking to customers to quickly get to the root of their problem. Providing timely and accurate resolution.
 Analyze call logs and/or case requests to detect common trends and underlying problems.
 Test and troubleshoot issues.
 Priorities and manage high volumes of cases at one time.

JP Morgan Services India Pvt. Ltd.

HRSD - Human Resource Service delivery (Corporate Sector)
HRSD Professional/Team Specialist
(July 16, 2012– October 7, 2017)

Key Responsibilities: (Record Management and Referencing)

 Training Team Members on the process, systems and applications
 Regular quality check of work to ensure error-free processing
 Preparing Group certificate for Interns via mail-merge
 Co-ordinate with Offshore and off-site teams located at APAC and EMEA
 Test Various Automation Project and Tracking the progress-Project: OLF, IAR, FCA/SFA, BOT, Workflow & Agile)
 Develop and modify test plan/ review test automation code with the IT team
 Attending Stakeholders call weekly
 Purchase order preparation for office supplies
 Organize Focus Group discussions with the team.
 Assist in ad-hoc projects and assignments as needed as part of process/procedure/functional enhancements
 Provide back up support to Record Management and Onboarding team
 Handles Tier 1/2 queries & escalations
 Business continuity plan and conducting Regression training for the Philippines team.
 Subject Matter Expert for the entire process
 Preparing Operations and Process Manual(s)
 Maintaining the MIS (Both Individual and Team)
 Preparing the TAT, EE & Process report for the team leads
 Been part of the Lend a Hand program: Cross-Training, Conducting Induction, New Joiners Formalities, Verification
Checks

Tek Systems
HRSD- Human Resource Service delivery (Corporate Sector)
Team Member
(Consultant deputed with JP Morgan Services India Pvt. Ltd)
(November 8, 2011 to July 15, 2012)

Key Responsibilities: (Record Management)

 Handling retrieval cases for APAC & EMEA.

 Ensure appropriate employee authorizations to release the requested details sourced from core HR systems.
 Preparation of P-file received from the Onboarding team
 Scrutinizing the documents in the P-file and highlighting any discrepancies
 Tagging the document into the correct category based on the standard process
 Assisting the team specialist in updating the SOP for the process
 Handled File Movement of Employee’s P-File and Loose Documents with the vendor team in order to be a backup
for other teammates
 Coordinating with the On-boarding team to resolve the on-hold P-files cases

Other Accomplishments
 Identified fishing emails and notified the Risk Team, helping the firm prevent data privacy breaches for multiple
employees. Was recognized by the management for this globally in 2016
 Been part of HRSD Wall of Fame in the year 2017 for outstanding performance
 OLF project went live in the year 2016 reducing the head count of 2 people
 Six Sigma: White belt completion on December 4, 2014
 Multiple spot awards for the category of “Genius” and “Above & Beyond”.

EDUCATION
 PGDHRM-Distance Learning Program- Prin L. N. Welingkar Institute of Management Development & Research.
Recognized by DEC, Govt. of India, June 2011 Secured (65.00%).
 Bachelor of Commerce- Thakur College of Science & Commerce, Mumbai University, March 2008 Secured
(54.28%).
 HSC-Thakur College Of Science & Commerce Maharashtra Board, February 2005 Secured (64.67%).
 SSC- St. Xavier’s High School, Maharashtra Board, March 2003 Secured (55.86%).

PERSONAL COMPETENCIES
 Computing: Excellent knowledge of Microsoft Word, and Excel
 Maharashtra State Certificate in Information Technology (MS–IT) – 68%
 Ability to work in a fast-paced environment to set deadlines
 Highly organized with a creative flair for project work. Profound ability to work under pressure.

 MS OfficeSuite
 Anserkey
 OLF
 Date of Birth
 Marital Status
 Nationality
 Permanent Address
 Languages Known
The above-mentioned information is to the best of my knowledge and I stand to the information declared.
Place: Thane
TECHNOLOGY SUMMARY
 Profile
 I Vault
 Peoplesoft
PERSONAL DETAILS
: February 3, 1987
: Married
: Indian
: B/204, Raunak Paradise, Near Upvan Lake
Pokhran Road 2, Thane West, Dist–Thane: 400610, India
: English, Tulu, Hindi & Marathi.
Nisha Shetty