Nguyen Kim Electronics Shopping Center – Dictrict 1,

67 Tran Hung Dao, Dictrict 1, Ho Chi Minh City

December 19 2022

Kieu Quoc An

141 Dien Bien Phu, Binh Thanh Dictrict, Ho Chi Minh City

Dear Mr. Kieu,

My name is Duc Nghia. I am a sales excutive of Nguyen Kim Electronic Shopping Center-
Dictrict. My company had received your complaint about the air conditioner that it cannot work
well after be bought 2 weeks ago. You bought a Casper Inventer 1HP GC-09IS33.

Firstly, we thank you for using our product. You can give the air conditioner back to my
company to check your problems. If its problems are our error, we will change for you the new
air conditioner. If its problems are your error, we will repair for you and will give it back to you.
We will try to repair it as soon as posible.

Lastlu, hope I wil receive your response for us. Thank you for reading my email.

Sincerely,

Nghia

Sale excutive

Pham Nguyen Duc Nghia