No.

10 Deeper Life Close Mbano-Camp, Oyigbo

ISAH HAMZA Port Harcourt, Rivers State.

Tel.: +234 703 433 7616
Email: talktoisahhamza@gmail.com

PROFESSIONAL SUMMARY
Talented sales leader with demonstrated track record of success in promoting products and maximizing
customer satisfaction. Effortlessly connect with customers and promote long-term loyalty. Skilled team
player with strong background in business environments. Works well independently to handle
assignments and always ready to go beyond basics assignments. Quick learner with good computer
abilities.

SKILLS

1. Product Knowledge 8. Reducing Customer Acquisition Cost

2. Lead Prospecting (CAC)
3. Customer Needs Analysis 9. POS Skills
4. Referral Marketing 10. Cashier Skills
5. Contract Negotiation 11. Good Communication Skills
6. Self-Motivation 12. Computer Skills
7. Increasing Customer Lifetime Value (CLV) 13. Good Team Player
14. Capacity to work under pressure

EXPERIENCE

Date: May 2023 to Current

Organization: Domys Integrated Services
Position: Store Keeper
Responsibilities:
1. Keeping a record of sales and restocking the store accordingly.
2. Managing and training store staff.
3. Planning promotional campaigns for new products.
4. Ensuring that the store is kept clean and organized.
5. Meditating any confrontations between staff and clients, and deescalating the situation.

Date: February 2021 to December 2022

Organization: Baron Silage, Nicosia, North Cyprus
Position: Sales Assistant Responsibilities:
1. Ensuring high levels of customer satisfaction through excellent sales service.
2. Maintaining outstanding store condition and visual merchandising standards.
3. Assist with the sales process by maintaining a fully stocked store.
4. Ensure high levels of customer satisfaction through excellent sales service.
5. Maintain outstanding store condition and visual merchandising standards.
6. Maintain a fully stocked store.
7. Ascertain customers' needs and wants.
8. Recommend and display items that match customer needs.
9. Manage point-of-sale processes.
10. Actively involved in the receiving of new shipments.
11. Keep up to date with product information.
12. Accurately describe product features and benefits.
13. Follow all company policies and procedures.
Date: March 2019-January 2020
Organization: Murtalar Mohammed International Airport Ikeja, Lagos, Nigeria
Position: Airport Customer Service Agent Responsibilities:
1. Deal with passenger enquiries about flight departures and arrivals.
2. Check passengers in to their flight.
3. Give seat numbers.
4. Provide boarding passes and luggage labels.
5. Tell passengers about luggage restrictions.
6. Weigh baggage and collect any excess weight charges.
7. Take care of unaccompanied children and people with special needs.
8. Calm and reassure nervous passengers.

Date: November 2018 - February 2019

Organization: SPAR Market, Lagos, Nigeria.
Position: Store Supervisor Responsibilities:
1. Overseeing salespeople, cashiers, shelf stockers, and other employees.
2. Managing finances and preparing an annual budget.
3. Keeping records of expenditure, sales figures, and employee performance.
4. Evaluating the supply and availability of stocks, and profit-margins.
5. Implementing measures to avoid stock damages, theft, and wastage.
6. Monitoring shelve stocks and product displays, and the general appearance of the store.
7. Investigating market trends and offering products that would appeal to customers.
8. Addressing customers' requests, comments, and complaints.
9. Motivating employees to achieve targets.
10. Training new staff members and scheduling shifts.

EDUCATION

School: Kogi State University Ayangba, Kogi, Nigeria (November 2017)

Course: Bachelor of Science Political Science
LANGUAGES

English - Advanced