DATE: _________________________________

SUPERVISOR WALK THRU CHECKLIST Opening Closing

I. MANPOWER and CUSTOMER SERVICE
1. Are all SA on shift present?
2. Are all staff clean and well groomed?
3. Are the sales staff strategically positioned to capture customer flow?
4. Is the store ambiance jolly, bright and attentive to customers?
5. Does the sales staff genuinely greet and smile at every customer using the standard greeting:
Good Morning!
Good Morning ( in Foreign Language)
How can I serve you Ma'am/ Sir?
6. Sales Associates are assisting the customers sincerely.
7. Sales Associates upsell and suggest more products.
8. Sales Associates are assiting customers to the counter.
9. Does the sales staff sincerely Thank the customer using the standard Thank YOU greeting:
Thank you!
Thank you ( in Foreign Language)
Have a safe flight!
10. Customers complaints are properly handled.
II. STORE FACILITIES and HOUSEKEEPING
1. Enough supply of Eco Bag and Steb Bag
2. Are lights bright and complete?
3. Is the store atmosphere comfortable and in right temperature?
4. Display racks are clean including hard to reach areas?
III. STOCKS AVAILABILITY/ DISPLAY STANDARDS
1. All displayed products have barcode
2. No damaged/expired products in the display area
3. Are top SKUs* fully displayed at all times?(See Top SKU Monitoring Checklist)
4. Are shelvings/ display rack fully stocked?
5. Is logic and excitement visibility present in the merchandise display execution?

IV. OTHERS
1. Sales Board updated?
2. MBS is updated per shift with no erasures.
3. MRS are updated and filed properly.
4. SMS Sales Update send?
5. List of Shift Checklist done?