FOPM- PMT

2024

WEEKLY
JOURNAL
FEBRUARY 19-23, 2024

BENCHMARKING

PREPARED BY;
MARRY JOY ANDRADA
PMTP BATCH 6
TABLE OF
CONTENTS

FEBRUARY 19
1 3
Benchmarking Day 1 - The Florence

FEBRUARY 20 6
2 Benchmarking Day 2- The Florence

FEBRUARY 21
3 7
Benchmarking Day 3- Sheridan Towers

FEBRUARY 22 9
4 Benchmarking Day 4- Sheridan Towers

5
FEBRUARY 23
5 Benchmarking Presentation Materials
11
 February 19
Benchmarking Day 1 - The Florence
Today marks the beginning of our benchmarking activity, where we compare The Florence and
Sheridan Towers. We aim to gather information about their property profiles, structures, appearances,
property management operations, customer experience, home management, housekeeping,
engineering, finance, safety, and security.

We arrived at the Florence residential property at 2 pm, slightly earlier than our check-in time. The
concierge kindly assisted us upon our arrival. As we made our way to the room, we had the
opportunity to meet Mr. Archie, who informed us about the house rules that we needed to adhere to.
The room itself was absolutely stunning.
 February 19
Benchmarking Day 1 - The Florence
After settling in, we devised a plan to explore the property discreetly. Our first stop was the amenities
area, which included the pool, fitness area, daycare room, function room, and lanai.

To further assess the housekeeping services, we intentionally

spilled some snacks on the floor and requested assistance. We
were amazed by the prompt response of the housekeeping
personnel, who arrived within 5 minutes of our call and efficiently
cleaned up the mess.
 February 19
Benchmarking Day 1 - The Florence

Later in the evening, we decided to order dinner from Mang Inasal. Curious to see if the concierge
would assist the delivery personnel or Grab driver, we waited in our room. However, the Grab driver
contacted us directly, leaving us with no choice but to meet them in the lobby. After enjoying our
meal, we took a quick bath and headed back to the lobby to capture a photo at the Valentine's Day-
themed photo booth.

Overall, it was a productive first day, filled with exciting discoveries and pleasant experiences.
 February 20
Benchmarking Day 2 - The Florence
On our second day, we formulated a strategic plan to visit the Property Management Office (PMO).
Diane and I decided to take the lead and make our way there. Diane cleverly played the role of an
engaged individual who was interested in purchasing a unit for herself and her fiancé. Meanwhile,
Liza and Marian ventured into the basement area to explore the refuse room and examine various
engineering equipment.

As we arrived at the PMO, I discreetly captured photos of the surroundings, pretending to fix my
makeup to avoid arousing suspicion. Diane took the opportunity to inquire about the association
dues, seeking information on the financial aspects of living in the property.

To our delight, we were warmly received by the admin specialist, who graciously offered to give us a
tour and provide detailed information about the unit prices. It was an insightful experience as we
gained valuable insights into the property's management and pricing structure.

Throughout the tour, we engaged in meaningful conversations with the admin specialist, discussing
the various amenities, maintenance services, and security measures in place. We were impressed by
the professionalism and knowledge displayed by the specialist, who patiently addressed our inquiries
and provided comprehensive answers.

Overall, our visit to the PMO on day 2 proved to be an enriching and informative experience. We
gathered valuable information about the property's management operations and gained a deeper
understanding of the financial aspects involved in owning a unit. Our interactions with the admin
specialist further enhanced our appreciation for the meticulous attention to detail and customer-
oriented approach of the property management team.
 February 21
Benchmarking Day 3 - Sheridan Towers
On the third day of our benchmarking activity, we set our sights on the Sheridan Tower in
Mandaluyong. To make our way there, we booked a Grab ride, ensuring a convenient and hassle-free
journey. As we arrived, we were greeted by the warm and friendly concierge, who made us feel
instantly welcome. For the initial part of our visit, we decided to take a more leisurely approach.

Our main objective was to inspect the different areas of the property, including the amenities and
other services it offered. Additionally, we were curious to explore the engineering rooms and
understand the technological features incorporated into the property's architecture.

One notable feature we discovered was the property's implementation of luminovent technology.
This innovative architectural design not only enhances the aesthetic appeal of the building but also
contributes to energy conservation. The presence of numerous atrium areas throughout the property
added to its charm and created a pleasant and well-lit ambiance.
 February 21
Benchmarking Day 3 - Sheridan Towers
During our exploration, we made it a point to observe how the property handled incoming parcels
and deliveries. We were impressed by the efficiency and organization displayed by their dedicated
parcel handlers. Designated areas were allocated for receiving parcels, ensuring a smooth and
streamlined process.

One of the highlights of the Sheridan Tower was undoubtedly its pool and amenities area. The
vibrant and colorful design of the space added a touch of liveliness and charm. It was truly a sight to
behold. Additionally, we were captivated by the breathtaking view from the beautiful roof deck. As
night fell, the city lights illuminated the skyline, creating a mesmerizing and enchanting atmosphere.

Overall, our visit to the Sheridan Tower on day 3 was filled with delightful discoveries and visual
treats. The property's attention to detail, energy-efficient features, and attractive amenities left a
lasting impression on us. We eagerly looked forward to further exploring the property and uncovering
more of its hidden gems.
 February 22
Benchmarking Day 4 - Sheridan Towers
For the fourth day of our benchmarking journey, we devised a plan to gather valuable information by
visiting the Property Management Office (PMO). During our visit, we discovered that the association
dues were impressively affordable, amounting to only 75 pesos per square meter. This revelation
further solidified our positive impression of the property's management. In addition to the reasonable
association dues, we also learned about the array of additional in-house services provided by the
property.

These services included a water refilling station, a laundry station, a convenient on-site store, and
even pet care services. It was evident that the property management team prioritized the
convenience and satisfaction of its residents by offering these value-added amenities.

As we continued our exploration, we had the opportunity to visit the security room. While we
appreciated the presence of a dedicated security team and state-of-the-art surveillance systems, we
couldn't help but notice some shortcomings in this area. The security protocols seemed to be lacking,
as we were able to freely take numerous pictures without ever being questioned or caught. This
raised concerns about the effectiveness of the property's security measures.

Furthermore, during our stay, we encountered an unexpected maintenance issue. The bulb in the
kitchen area's exhaust system suddenly exploded, necessitating immediate assistance from the
property's maintenance team. We were pleased to observe that the team promptly responded within
their designated time frame, showcasing their efficiency and professionalism in resolving the issue.

Overall, our experiences on day 4 left us with mixed feelings about the property's management.
While the affordability of the association dues, the availability of additional in-house services, and the
efficient maintenance team were commendable, the shortcomings in the security aspect were
concerning.

The lack of vigilance and oversight raised questions about the property's ability to ensure the safety
and security of its residents.

As we continued our benchmarking activities, we remained hopeful that further exploration would
shed more light on the property's overall management and address any lingering concerns.
 February 22
Benchmarking Day 4 - Sheridan Towers
 February 23
Presentation Material for Benchmarking
Today, I was absent because I am not feeling well and I have a fever, thus I just try my best to help
out my team in any way I can.