Guide Questions for Company Visit

These guide questions can help you gather valuable insights during a company
visit focused on operations management. Tailor them to suit the specific needs and
interests of your visit.

I. Introduction to Operations:
a. Can you provide an overview of your company's operations and the industries
you operate in?
b. What are the primary products or services your company produces or offers?
c. What is the scale of your operations in terms of size, facilities, and locations?

II. Operational Processes:

a. Can you describe the key processes involved in your operations?
b. How do you manage production and delivery schedules?
c. What types of technology and equipment are used in your operations?

III. Quality Control and Assurance:

a. How does your company ensure the quality of its products or services?
b. Are there specific quality control measures or certifications in place?
c. How do you handle quality-related issues or defects?

IV. Supply Chain and Inventory Management:

a. Can you explain your supply chain management strategies?
b. How do you handle inventory control and demand forecasting?
c. Are there any just-in-time (JIT) practices in place?

V. Efficiency and Productivity:

a. What measures do you take to enhance operational efficiency and productivity?
b. How do you monitor and improve processes to reduce waste and costs?
c. Are there any continuous improvement initiatives in place, such as Lean or Six
Sigma?

VI. Workforce Management:

a. How is the workforce organized within your operations?
b. What training and development programs are offered to employees?
c. What measures are taken to ensure a safe and healthy work environment?

VII. Sustainability and Environmental Practices:

a. What environmental sustainability practices are integrated into your operations?
b. How do you manage waste, energy consumption, and emissions?
c. Are there any initiatives to reduce your company's carbon footprint?

VIII. Risk Management:

a. What risk assessment and mitigation strategies are employed in your
operations?
b. How do you handle potential disruptions, such as supply chain disruptions or
natural disasters?
c. Are there contingency plans in place for unforeseen events?
IX. Future Plans and Innovations:
a. What are your company's future plans for operational improvements or
expansions?
b. Are there any innovative technologies or approaches being considered for
operations?
c. How do you stay competitive in an evolving market?

X. Success Stories and Challenges:

a. Can you share any notable success stories related to your operations?
b. What are the current challenges or issues you face in operations management?
c. How do you address these challenges or adapt to changing circumstances?

XI. Key Performance Indicators (KPIs):

a. What are the main KPIs used to measure the performance and success of your
operations?
b. How frequently are these KPIs monitored, and what actions are taken based on
the data?
October 24, 2023

THE MANAGER
[Company Name]

M A D A M/ S I R,

We hope this letter finds you well. We are the third-year students pursuing a Bachelor of Science
in Tourism Management at Gordon College. We are writing to request permission to arrange a
company visit at your esteemed organization as an integral part of our educational curriculum.
Specifically, this visit is a requirement for our Operations Management subject, and we are
enthusiastic about the prospect of gaining practical insights into your industry and observing the
operational dynamics of a successful company.

The purpose of our proposed company visit is to provide us with an authentic understanding of
the day-to-day operations and management within your thriving industry, allowing us to glean
valuable experiences that will significantly contribute to our educational and professional
development, enabling us to apply the theoretical knowledge acquired in the classroom to real-
world scenarios, thereby reinforcing our grasp of fundamental concepts and cultivating us a more
profound appreciation for the pragmatic aspects of your industry.

In addition, the information obtained during the visit will be used solely for educational purposes
within the scope of our program, and any confidential or proprietary information will be handled
with the utmost care and discretion.

The said visit will conduct upon approval of this request. If you have any specific conditions or
requirements that need to be met for this visit, please do not hesitate to contact us in this number
[Your Phone Number].

Thank you for considering our request. We look forward to your positive response.

Sincerely,

Student Name
Leader/Class Leader

Noted by:

Instructor

Program Coordinator, BSTM

Dean, College of Hospitality and Tourism Management